Anderson Vision Center

*** *** filed a complaint requesting his domain be
released to him
A member
of the *** *** *** reviewed *** ***’s account and confirmed the
domain was released to the customer on 10/24/14. We sent a follow up
email confirming the release of the
domain *** and providing direct contact information for our
office. We ask that the cus contact us directly if he has any additional
questions or concerns related to this matter

*** *** filed a complaint stating she was treated rudely by a Customer Service Agent when she called our organization regarding the possibility of purchasing services
A member of the *** *** *** was unable to call Ms*** because no telephone number was included
with the Revdex.com complaint. However, we did reach out by email on 9/5/to apologize for her experiences and provide our direct contact information. To date we have not received a response from Ms*** but we remain willing to speak with her and facilitate any assistance if needed. We ask that Ms*** contact our office directly for assistance

Dear Revdex.com, We sincerely apologize for the experience Mr*** has had. Upon review of Mr***’s request we will be able to extend this to him as he does own the website as per the Terms of Service. Mr*** will receive a site copy of his Advance Custom Website that he can host on a “Do It Yourself” (“DIY”) hosting platform that varies in price depending on features and provider. He will have to contact a provider of his choice to setup the DIY hosting service. If he chooses to stay with Web.com please contact customer support and we would be happy to assist with that. We would not be able to set this up for him as 1) this was not part of his original service (nor was it advertised as such on the sales call with Mr***), and simply an option the Mr*** could pursue if he chose to with the website that he owns and 2) Mr*** would have to agree to the Terms of Service for this new service If Mr*** does not choose to do anything his services will be cancelled upon receipt of the charge back from his bank and the account will be closed as it was agreed to in the Terms of Service. A website copy will nonetheless be provided to him and sent to the mailing address on fileWe hope by extending Mr*** these courtesies that he considers this matter resolved to his satisfaction. We thank him for his patronage and wish him the best in his future endeavors. We consider the matter closed and we would respectfully request that it be closed with you as wellThank you, *** *** *** ***, Web.com

Dear Revdex.com, We sincerely apologize for Ms***’s frustration and experience. Upon review of the account it was determined that Ms*** did in fact contact us on June 1st, 2017, to cancel her account and services with us. Regretfully due to a system error her account
was allowed to remain open and she was charged $on September 22, 2017. On October 2nd, 2017, Ms*** contacted our loyalty team to resolve this. A claim was submitted due to the incorrect billing and this claim was later accepted on October 6th, 2017, and a refund was processed of $22.95. As a customer courtesy an additional refund of $was processed totaling $refunded to Ms***. Regretfully, we cannot reimburse Ms***’s bank charges as we did not collect those charges nor have any record of themWe hope this serves to satisfy Ms***’s concerns and again apologize for any inconvenience this may have caused. We thank Ms*** for her patronage and wish her the best in any future endeavorsThank you, *** *** *** ***, Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if they send me the checkThen the problem will be resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because: My Website: *** is being held by your company. I want it held by ***.com who has my other website: *** Please transfer it over. When the transfer is completed and I am notified that *** has it and where I can find it, and the refund per your previous notice, I will let the Revdex.com know this complaint has been satisfied
Regards,
*** ***

Dear Revdex.com, We have received this complaint filed by our client diligently and thoroughlyWe have reviewed the initial sales call in which the client discussed the service with the Web.com sales agent who processed this saleReoccurring annual billing in the amount of $was not only
disclosed several times within this phone call, but was also agreed to by this client during our verbatim scripting, outlining all items included in the service agreement, which did include the initial payment and reoccurring paymentsFurther, a follow up email was sent to the client following the initial purchase and interview of this clientIn this email, it was also clearly disclosed that the service's annual, reoccurring charge would automatically be applied to the credit card on file when the renewal payment is due (2/11/17)To bring this matter to a close in which the client feels we have done so in a satisfactory fashion, Web.com has offered the client the option to receive a full refund of this renewal payment, as long as his cancellation request takes place within days of the renewal paymentIt has also been clearly disclosed that if a full refund is processed, this website service will be deactivated and deleted from the accountAll marketing and optimization on Web.com's part will also cease upon the client's request to cancel and be fully refundedAt this time, we are awaiting the client's response and confirmation that he would like to be issued a full refund in the amount of $999.95, with an understanding that this website service will be deleted. Web.com will commit to fulfilling this cancellation and full refund once confirmation from the client is received. Best regards, *** ***Web.com

Dear Revdex.com,
We have reviewed the complaint for
*** ***, Complaint# ***
We have reached out to this customer
via phone to discuss refund request and service issuesWe have reviewed the
customer’s refund request and service/account issues
After a thorough review,
we have determined that services were provided to the customerWe provided him
with the services that he signed up forThe customer requested a refund for
$Although we did not approve the refund amount, we did offer the
customer a refund for $and we also asked the customer to respond with
his decision to accept or decline the offer by Friday, May 15th,
The customer did not respond with his decisionWe have sent the customer
another email advising him that the refund offer is now no longer availableWe
have attached a copy of the email sent to the customer for your review
Based on the actions taken, we ask
that the Revdex.com consider this matter closed
*** ***
*** *** ***
Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,
We have reviewed the complaint for
*** ***, Complaint# ***
We have reached out to the customer
via phone to discuss domain issueAfter a thorough review in this matter, we
have retrieved the domain name,
*** from *** *** and
placed it back into the customer’s accountWe have sent the customer an email
confirming thisWe have attached a copy of the email sent to the customer for
your recordsBased on the actions taken, we ask that the RevDex.com consider this matter closed
*** ***
*** *** ***
Web.com

Dear Revdex.com, Our sincerest apologies for the error regarding the correct title for Ms*** in our previous responseWe have thoroughly reviewed Ms***’s concerns and found that the account she is referring to was suspended as a result of an uncollected balance of $on the accountUpon collection of the past due balance from the client on 12/13/2017, Web.com was able to reactivate the website Ms*** is asking for compensation for her *** ** *** campaign being run during the time in which the Web.com DIY website was down to do uncollected billing; please note that the client’s *** ** *** campaign is run by a third party which Web.com has no association with, and therefore cannot be held responsible for outside billing matters Ms*** is an alternate contact on the accountThe account holder and business owner, *** ***, recently called on January 5, and requested that one of our *** *** cancel his account; at this point the account has been fully terminated and the card on file will no longer be billed In light of the above, we would consider the matter closed and we would respectfully request that it be closed with your office as wellWe thank Ms*** for her patronage and we wish her the best in future endeavors *** *** *** Web.com

Complaint: ***
I am rejecting this response because: I would prefer that the website be completed before I accept the response
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am waiting to if my issues with spam for the past years will be resolved satisfactorily by the Customer Service Department
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We will accept the refund by check of $for one of the payments collected two times by web.com for Invoice ***, which owed $total, a total of $was collected by web.com Per message from web.com we will be expecting the refund check of $99.75 through the mail within 7-business days Payment was collected by web.com two times (once by ACH for $and once by check to web.com for $99.75) each time in the amount of $This will keep one payment made by our office with web.com for Invoice *** in the amount of $for the year Domain renewal for ***, and will refund our office the extra payment of $collected by web.com for the same Invoice *** for a year Domain renewal We ask that web.com contact us per the contact information provided in our information on file with web.com, to avoid any interruptions with our current paid year renewal
Regards,
*** ***

Dear Revdex.com,
We have reviewed the complaint for *** ***, Complaint# ***
We have reviewed the customer’s account and determined that his request is something that we do not handleThe customer needs to contact his payment processor for assistance
with the sales funds he is requestingWe only host his website, we are not his payment processor
Based on the actions taken, we ask that the Revdex.com consider this matter closed
Thank you,
*** ***
*** *** ***
Web.com

Dear Revdex.com,
We have reviewed the complaint for
*** ***, Complaint # ***
We have reviewed the client’s concerns and have found no
records of the client calling to cancel his account, other than on January 21,
As a customer service gesture, we
have refunded the last three payments,
totaling $Please note it maybe take 7-business days for this to
reflect, depending on the client’s financial institution. Thank you, *** *** ***Web.com

Dear Revdex.com,We have received the complaint for *** ***, # ***.Please know that we take customer dissatisfaction very seriouslyPer our Terms of Service and the security of the account we cannot discuss billing until verification as you are not listed as the primary on the
current accountWe have facilitated support who has reached out several times and was unable to leave a voicemail due to the mailbox being fullSupport also sent an email on 9/asking for a response as to the best time to reach the client.Unfortunately, support has not received a response as of yetIf the client could please contact them through the email provided this way support could verify and assist further in any billing and refunding questions.We sincerely apologize for any frustration this may have caused.Thank you,*** *** ***Web.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:They didn't remedy the problem before I had to have my bank remedy the issue They contacted me but there was nothing further to be done
Regards,
*** ***

I suggest that you leave this open until they investigate my original complaint that they purchase domain names from customer searches and later make them bid on them or buy them from only them at their price