Anderson Vision Center

Dear Revdex.com,We have received the complaint for *** ***, compaint #***.We have reviewed the client's billing concerns and can confirm that the client terminated the account on Friday, July 29, The client was also refunded $as requested as wellI have attached a
copy of the invoice showing the reversal for the client to retain for their recordsPlease note, depending on the client's financial provider, it may take 7-business days for the funds to reflect within their accountWe certainly apologize for any frustration this issue may have caused.Thank you,*** *** ***Web.com

Dear Revdex.com,We have received the complaint for *** ***, complaint #***.We have reviewed the client's billing concerns and can confirm that the client was sent notification advising that in order to terminate services, and billing associated with his services, he would need to call in to support directlyIt is against company policy to use email communications to cancel servicesThe client was also informed in this same email that per our terms of service, billing of $will take place every four weeks beginning on the day the site goes activeThe client then replied again asking for a link to view his website, which was provided moments later.The only time the client contacted support in an effort to terminate services, he was offered a free month of service to continueThis offer was accepted by the client so services remained active and standard billing proceededAt this time, the account has been closed and no further billing will occurThere is no refund due as the client was advised on numerous occasions what was required to cancel the accountWe apologize for any frustration this issue may have caused.Thank you,*** *** ***Web.com

Complaint: ***
I am rejecting this response because: I was in a car accident the night I set the account up and the injuries I sustained prevented me from working or using my computer
Regards,
*** ***

Dear Revdex.com,We have received the complaint for *** ***, complaint # ***.We have reviewed the client's account concerns and have terminated the account as requestedThe client signed up for a Do-It-Yourself website package that started with a one month trial
rate of $In the client's account manager it showed what the next billing rate would be, which was $The client has requested to retain ownership of the domain name, therefore, there is no refund that is dueThe domain name will remain active and listed in the client's name for a one year term, which began the day the actual package was purchased (10/24/2015)The client will receive email notifications when it is time for the renewal of the domain nameThe notices will be sent to the email address the client used when he signed up for the packageThe client will still be able to access and manage his domain name by logging in to his account manager using the credentials that were set up at the time of purchase.Thank you,*** *** ***Web.com

Dear Revdex.com, We sincerely apologize for the experience the customer *** *** had when she cancelled her services. Upon review of the account *** *** signed up for services on 9/5/and promptly requested a cancellation hours later. We reached out to ***
*** on 9/7/to confirm the cancellation and she was unfortunately not available, but we did leave a voice mail requesting her to contact us. On 9/11/*** *** contacted our retention team and successfully cancelled the service. A refund was requested for the $at that time and was later approved on 9/12/2017. At this time we have fulfilled *** ***’s request of cancelling her services and extending a full refund. We hope this serves to satisfy *** ***’s concern. Lastly, we thank *** *** for her patronage and wish her the best in her future endeavorsThank you, *** *** *** ***, Web.com

Dear Revdex.com,
After an internal review of this complaint, we identified
the following:
• Prior to requesting the domains to be transferred, the
customer made changes to their account causing in the domains to be
“locked” for security
• The
aforementioned “lock” caused the client to experience
a delay in transferring their domains
In order to resolve this matter, we reached out to the
customer and manually processed her transfers to completely resolve this to her
satisfaction
Thank you for helping bring this matter to our attention,
and we would greatly appreciate this complaint being closed as resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: They only temporarily resolved my dispute and any policy change resulting from their investigation of their own company and any policies changes are still pendingI need to hear from them that their policy on this matter has been changed to protect other domain name searchers or purchasersWeb.com needs to stop purchasing domain names they acquire from public searches on their site and making them later bid on them, keep them from purchasing them from other providers or selling them at an increased priceWeb.com (*** ***) I'll assume has made millions off this tactic Make this right!
Regards,
*** ***

Dear Revdex.com,We have received the complaint for *** * ***, complaint #***.We have reviewed the client's concerns and can confirm that the account has now been terminatedThere will be no further billing associated with the account and no additional action is required by
the clientWe apologize for any frustration this situation may have caused and wish nothing but the best for Mr***.Thank you,*** *** ***Web.com

Dear Revdex.com,
We have reviewed the complaint or *** ***, Complaint# ***
We have reached out to this customer via phone to discuss billing issuesThe customer issues are now resolved and we have issued a refund for $back to the customerWe have
sent the customer an email confirming the refund
Based on the actions taken, we ask that the Revdex.com consider this matter closed
Thank you,
*** ***
*** *** ***
Web.com

Dear Revdex.com,Thank you for bringing this matter to our attentionWe have investigated this complaint and found the following:• Client purchased hosting/web services with us via our website on 12/26/2014.• Email with login information was sent to client per request on 12/
to ***• Subsequent billings of $(ongoing term charge after promotional rate) were declined.• We have cancelled the account and refunded the initial billing $3.95, client should see this within 7-business days based on financial institution.We appreciate your attention in this matter and respectfully request you consider the matter closed.*** *** *** *** ***, a Web.com service*** *** *** *** * *** ** ***

Complaint: ***
I am rejecting this response because:While I appreciate the assistance I have received and do have limited READ-ONLY access to all three of the domain management accounts I still DO NOT have full access to update recordsI have also reviewed the invoice records and found I was being charged $on 12/24/for *** pro which is a service I did not order and do not wish to useI have disputed the $charge with my credit card company.No explanation of the security breach which compromised both domain names that took place on 11/26/has been providedI would like to know how this happened, how it will be prevented and what personal information was potentially disclosed
Regards,
*** ***

Dear Revdex.com,
We have reviewed the complaint for ***
***, Complaint# ***
After reviewing this complaint, we realized that we have
addressed the customer’s issues/concerns via complaint# *** and the matter
was closed on May 28,
Thank you,
*** ***
*** *** ***
Web.com

Dear Revdex.com,*** * *** filed a complaint citing difficulties getting her mobile site running.I worked closely with our engineering team to get the site back up and running It has been verified to be working correctly.Thank you,*** *** ***

Dear Revdex.com,We have received the complaint for *** ***, Complaint # ***We have reviewed the client's billing concerns and have found that that there is no record of the client calling in or of an agent calling out to the client within the time frame specifiedIt
is the client's responsibility to phone in to terminate his accountWe do show that the account was successfully terminated on 10/28/and a one month refund of $was provided as a customer service courtesyThere is no further refund that is duePlease be advised that it may take 7-days for the funds to reflect within the client's financial provider.Thank you,*** *** ***Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me. I still, however, find their practices questionableIf I had clicked the renew button in the email in order to check into this deactivation and removal notice I believe I would have triggered an automatic payment as had happened once before in relation to this domain nameThe alarming colors and my lack of clarity on what private-registration entails are designed to suck you in.I think the problem with this particular domain name is that it was auto-renewableI have since disabled that functionPerhaps if the clerk had advised me to turn off that function, the disturbing emails would have ceased sooner.I'm attaching a screenshot of the offending email, for your reference
Regards,
*** ***

We have received the complaint for *** ***, complaint # *** Please know that we take customer dissatisfaction very seriouslyAs a result, we have facilitated support to have a senior specialist make direct contact with the client to ensure his concerns are addressed. Thank
You, *** *** Web.com

Dear Revdex.com,We appreciate your attention in this matterAfter investigation, although we are not obligated under our service agreement, we have chosen to refund all payments made on this account (totaling $53.70)There will be no further billings.We respectfully request this matter be considered
closed as resolved.*** *** *** *** ***, a Web.com service*** *** *** *** * *** ** ***

We have received the complaint for *** ***, complaint # *** Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyAftering completing a full review of the account we attempted to make contact with the client directly to address their concerns but the client was not avaliable to talk at that timeWe followed up with the client by email on 2/22/advising the Domain Privacy was added at no charge, so the client would not be able to receive a refund for this serviceSince sending this detailed email we have not heard back from the client and Web.com considers the matter closed and asks that the Revdex.com will do the sameWe wish Mr*** *** the best in his future business endeavorsThank You, *** *** *** *** Web.com