Anderson Vision Center

*** *** filed a complaint citing difficulties in receiving a refund.
A member of the *** *** *** reviewed Mr***’s account and confirmed with our Billing Department that a refund in the amount of $was issued on 6/13/14. We have emailed Mr*** on multiple occasions and provided the transaction ID credentials that confirm the refund was successfully processed and accepted by his Financial Institution. We have advised Mr*** several times to contact his bank and provide them with the transaction details so they may trace his refund and assist him in having it applied to his account.
Mr*** has been provided with contact information to our office in case of any additional questions or concerns related to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because of the following reason:Network Feedback & Complaint for Warning Messages
played by *** *** after Images Updation in [Home] & [Buy] Pages in
*** Dear Manager / Reviewer, I took the review comments from *** *** & *** *** ***As a matter of fact, *** organizations in *** charge very
highly and I cannot afford the sameSo I am requesting *** *** *** to please check the issue and take some actions. Regards*** *** * *** ***http://***/***https://***/***.***.5https://***/***Skype: *** *** *** *** *** *** *** *** *** *** ***,*** ** *** ***
Dear *** *** :
This message is in regard to your complaint submitted on 12/8/5:47:AM
against Web.com Group Inc.. Your complaint was assigned ID ***
The business has sent the Revdex.com a message regarding this complaint, and we are
passing it on to you. The contents of this message are below or
attached. All responses will be copied to the companyPlease respond
within days from the date of this letter or the complaint will be closed as
assumed resolved
Regards,
*** *** *** *** *** ***
MESSAGE FROM BUSINESS:
Dear Revdex.com,
*** *** filed a complaint citing
*** difficultiesI have reached out to Mr*** to
advise him to contact an *** expert to review his account. As we do not
guarantee results, he would have to have his account reviewedMr*** has been provided with our
direct contact information and we ask that he call us directly if he has any
additional questions or concerns related to this matter*** *** *** ***
*** ***, a Web.com service
** *** *** * *** ** ***
Regards,
*** ***
1/13/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com, We have reviewed the complaint for *** ***, Complaint # *** We sincerely apologize for any frustrations Mr*** experienced with his *** *** services accountUpon review of the account we have determined that this was the first
time the client was billed outside of his agreed upon three-month contractDuring the initial Sales interview, prior to the client signing up, it was clearly explained that after the initial three months of the contract the client’s billing would then move to a monthly billing cycle For the first three months of contracted service, the client was charged a rate of $1,on 6/1/2017, 7/1/2017, and 8/1/ The client’s contract ended on 9/1/2017, however we received no requests to terminate the services, therefore the account remained active and our system attempted to automatically collect the next month’s paymentThe collection of the next bill was unsuccessful so we reached out the client multiple times from 9/5/until we made contact on 9/11/2017, when the client authorized the collection of payment be taken out the following day Shortly after the agreed upon fourth payment of $1,was collected, the client called in to support and stated that he had not signed a contract and could not be held liable for this paymentAt this point services for the month of September had already been partially providedAs a customer service gesture, we are willing to refund a prorated amount of $for the last month of service and have since terminated the client’s account so he should expect no future charges We apologize for any confusion or frustrations the client may have experienced and wish him the best in his future endeavors. *** *** *** *** ***Web.Com

Dear Revdex.com, We have fully migrated the hosting of Mr***'s websites to a secure *** *** Account under Mr***'s nameWe have provided him with log in credentials which allow him to log into this accountWe have been attempting to contact Mr*** several times daily by phone and email to discuss what files are neededMr*** did inform us that he has been traveling and communicating with him will be challengingWe have continued to make our best effort to contactMr*** has responded to an email and requested the password for his VPS server log in, which is where the needed files liveFor security reasons, we are unable to provide this password via emailWe have asked the customer to call into support and we will be happy to not only provide him with the password, but we can also discuss the files which Mr*** has been unable to locateWe have provided Mr*** with both a toll-free and an international number which he can call and be provided the information needed to bring this matter to a closed state, but Mr*** has not yet contacted us via phoneIn closing, Web.com does take accountability for the initial issues following the server migration we completedDuring this migration, there was an unexpected error and our technicians made the best choice available to avoid interruption of Mr***'s servicesWeb.com has diligently worked to resolve the issue, and make contact with the customer to address the open items, but due to a time zone difference and his travels, there has been great difficulty reaching Mr***Additionally, we have credited Mr***'s account with year free service of his VPS hosting as a customer service gestureWe respectfully ask that the Revdex.com consider this matter closedThe inability to resolve the issue at this time is due to our inability to contact the customerPlease advise the customer to contact Web.com and we will provide him with all information needed to meet his satisfaction.*** *** ***Web.com

Dear Revdex.com, We have received the complaint for *** ***, complaint #***.We have reviewed the client's billing concerns and can confirm that the Ignite Marketing program has been terminated from his accountTypically, refunds are not provided unless the services are
cancelled within days of the account's creationAs a customer service gesture, our team has reversed the payment of $to the clientPlease note, depending on the client's financial provider, it may take 7-business days for the funds to reflect within his accountWe apologize for any inconvenience this issue may have caused and wish nothing but the best for Mr***. Thank you,*** *** ***Web.com

Dear Revdex.com,
*** *** filed a complaint with the Revdex.com in regards to a
service she had purchased through Web.comIn this complaint, Ms*** states
that she never received the welcome email with instructions on how to use her
service, therefore was unable to use
that serviceShe has made several
attempts to cancel her service online
A member of the *** *** at Web.com reviewed this client’s
complaintOur investigation shows the service had in fact been deleted and
that a full refund in the amount of $had been issued on 2/4/In the
customer’s complaint, she also requests that we hold the domain name for her if
she decides to use that domain name in the futureThis is something that we do
not have the ability to do, legallyWhen a domain is deleted from an account,
the governing body of domain registration, ***, requires that the domain go
up for public resaleWe have no control over a domain once it is deleted from
an accountHowever, if someone purchases the domain, Ms*** does have the
ability to place a certified offer on the domain in an attempt to buy it from
the person who purchased the domain
Due to the fact the Ms***’s services were deleted and
fully refunded, we respectfully request that you consider this matter closed
*** ***
*** ***
Web.com

Dear Revdex.com,We sincerely apologize for Mr***’s experience. Upon review of the account Mr*** signed up for a Custom Website on 9/28/2016. This website service does come with a free website design where we will build the website at no
cost. However, once the website is built it does go active immediately and subject to a subscription fee which covers hosting, marketing, 24/support, unlimited modifications, and more. This and the terms of service is something that Mr*** was made aware of and agreed to. The website went active on 9/30/2016. The domain *** the website was purchased for is a domain owned by Mr*** and registered with ***. Unfortunately, Web.com would not have the ability to change the DNS to a domain we do not have control over. Mr*** was sent instructions on how to update the DNS to point the domain to his website on 9/30/2017, but to this date the domain remained unchanged and this was not something Web.com has the ability to resolve.Nonetheless, as a customer courtesy, Web.com will refund the last payments of $144.95, amounting to $in totalThe account has already been closed. We thank Mr*** for his patronage and wish him the absolute best in his future endeavors.Thank you,*** *** ***, Web.com

Dear Revdex.com,
We have reviewed the complaint for *** ***,
Complaint# ***
We have thoroughly reviewed the customer’s request for a
full refundWe are processing/issuing a full refund back to the customer
***
***
*** *** ***
Web.com

*** *** filed a complaint citing cancellation and refund difficulties
A member of the *** *** *** spoke with Ms*** on 9/and agreed to complete a full refund from 5/23/to present. The refund totals $and we ask that she allow up to business
days for the refunds to post to the credit card. We regret that Ms*** experienced difficulties cancelling her product and have committed to reviewing the matter to ensure any failures or opportunities are addressed. Ms*** has been provided with direct contact information to our office in case of any additional questions or concerns

Dear Revdex.com,
We've reviewed the complaint #*** for "***" I've reached out to the client and refunded the $charge, and advised that if the client has any further comments or concerns they can contact us directly
*** ***
***
*** ***
Web.com

Keep a close watch on these guys

Dear Revdex.com,Ms. *** rejected our response due to a lack of understanding of our requirements.As a service gesture, I have pieced together the information she has sent to obtain what we need to update her email address If the customer finds that she has any additional questions, please contact us.Thank you,*** *** ***

Dear Revdex.com, We sincerely apologize for any misunderstanding Mr*** had with his services. Upon review of the account and charges Web.com must stand firm with our position. The June 10th, 2017, billing was Mr***’s week recurring charge for his website services. This recurring payment was started on May 7th, 2016, and per Mr*** request on June 22nd, the account remained active so he could have a presence online until he set up his website on the “Do It Yourself” platformOn the same day of June 22nd when Mr*** called in and spoke with a specialist he not only requested to keep the service active, but he also purchased an Essential Hosting Package to host the website for $(this payment was later refunded). Mr*** agreed to the Terms of Service and knowingly purchased the product and he also knowingly did not cancel his current website services thus a refund for the June 10th, 2017, charge is not warranted. This call was recorded and reviewed. In light of the above and that we have honored the Desired Outcome the client requested by refunding the $payment on July 29th, 2017, we respectfully request that this complaint be closed with your office. Mr*** has been sent digital copies and a hard copy of his website and has a written commitment to the refund. Thank you, *** *** *** ***, Web.com

Complaint: ***
I am rejecting this response because:
Web.com now needs to resolve the issue with *** *** and refund them their moneyI do not want *** *** coming back to me in the future saying that Web.com refused the refund and that I am responsibleMy account with Web.com needs to show a $balance with no future charges scheduled
Furthermore, I would have never filed a complaint with the Revdex.com in the first place had Web.com been willing to refund my money when I politely askedNow they act as if it is my fault they cannot issue a refund.
Regards,
*** ***

Dear Revdex.com,
We have reviewed the complaint for *** ** ***,
Complaint# ***
We have reviewed the account and refund requestWe are
honoring the customer’s refund request for $and we have also cancelled
the accountA confirmation of
the refund has been emailed to the customer
*** ***
*** *** ***
Web.com

Dear Revdex.com, We have thoroughly reviewed Mr***’s concerns, and sincerely apologize for any misunderstandings or frustrations he may have experiencedThe *** *** had already been made aware of this client’s concerns by the *** of our Advanced Custom Website
department, *** ***, who has handled, and will continue to handle all communications with Mr*** related to his concerns with Web.comAt this point, as a customer service gesture a refund in the amount of $1,has already been extended to, and accepted by Mr*** in hopes of moving forward with any misunderstandings related to his accountWe are looking to move forward with the refund, and hope to fully resolve the matter with Mr***; however, we are not able to do so without the return of an unaltered, signed, and notarized copy of the attached Release AgreementOur Advanced Custom Website ***, *** ***, has made it extremely clear in his communications (see attached) with this client that in order for Web.com to process any refunds, he must return the attached Release Agreement In addition to the refund, our Advanced Custom Website *** offered to: Set the client up with a dedicated Support agent to complete pending and future website changes Review the images on the client’s homepage of “Tweets,” to see if the images could appear crisperDelay the following month’s bill (due on 2/14/18) until outstanding changes had been reviewed and completedOur *** *** will continue to work diligently to provide excellent customer service and accommodate all of Mr***’s website needs; however, the larger issue he has seems to be with signing the Release AgreementUnfortunately, in order for the client to receive the already approved refund of $1,675.00, the Release Agreement is not something that is negotiable; Web.com is not willing to move forward without the return of the signed, notarized, unaltered Release AgreementWe thank Mr*** for taking the time to make us aware of, and provide valuable feedback about his experience and wish him the best in his future business endeavorsSincerely, Web.com *** ***

Dear Revdex.com,We have reviewed the complaint for *** ***, Complaint # ***.We have reviewed the customer's domain name issue After a thorough review, we have taken the domain name *** out of redemption and made sure that it was renewed for another years
We apologize for any inconvenience this may have caused.Thank you,*** *** ***web.com

Dear Revdex.com, To resolve the above complaint, Web.com has issued a refund in the amount of $for the DIY Hosting PackageThis Hosting Package has also been cancelled to prevent any further billing for this customer, as the customer requested. We hope you take this action into
consideration when determining the outcome of this complaint. Thank you, *** ***Web.com