Anderson Vision Center

Dear Revdex.com,
On 2/2/2015, Mr*** rejected our response to his initial
claim requesting a refund of $We have issued and processed the full
refundOur refund process only takes 1-business days, however, Mr***’s
bank or financial institution may take up to 7-business days to make the
funds available in his accountI can confirm that all refund processing has
been complete on our endMr*** may need to reach out to his back to
determine when they will allow the funds to become availableBeing that the
remainder of this refund process if out of our hands, we respectfully request
that you consider this matter closed
*** ***
*** ***
Web.com

Complaint: ***
I am rejecting this response because: *** *** (who was working with Web.com to resolve my complaint) promised me in writing on October that the company would refund the $I had to pay to get my domain name back. However, as of today (10/24/14) my *** account is not yet showing the refund. I quote from her email message: "What
I will do, once the domain is back, is refund what you paid (that
wasn’t charged back) to ***I have no problem doing that since
there was a
disconnect throughout the situation."
To finish resolving this complaint, I would like to see a refund credit of the $I was promised on my *** account by *** ***. It would be great to receive it in a timely manner
Regards,
*** ***

Dear Revdex.com, We have thoroughly reviewed Mr***’s concerns, and sincerely apologize for any frustrations that he may have experienced After reviewing the client’s concerns in regard to his website being down, our research found that the website was suspended as a
result of an uncollected balance of $on the accountUpon collection of the past due balance from the client on 12/13/2017, Web.com was able to reactivate the website shortly after, and we therefore ask that you consider the matter closed We thank Mr*** for taking the time to make us aware and wish him the best in his future business endeavors. *** *** *** Web.com

I have reviewed the response made by the business in reference to complaint ID ***, and I would like to say that I am in touch with *** *** from Web.com from *** *** USAThe mail sent by me on November is given belowI want immediate resolution of the problemMy Site is down for nearly weeks
Copy of the mail:
Re: *** *** of Web.com/ *** *** in regards your Revdex.com complaint
From: *** ***
To:
*** *** ***
Date:
11-11-12:AM
Dear Manager / Reviewer,
Thank you for your kind wordsI wish you all the success in lifeI lodged the complaint in The Revdex.com (Revdex.com) USA on November after getting failed attempts from *** *** USA to resolve the problemMy Revdex.com USA Complaint# is: ***I was reporting to Mrs*** ***My Site at ***.com crashed in the third week of November and the Website Builder from *** *** also crashed after inserting an Apple iCloud CodeI reported the problem many times with the following details: Service Request# ***, Service Request# ***4, Service Request ***, Service Request # ***, Service Request Number ***, Service Request# ***I failed miserablySince Telephone Call costs from *** to USA is very high for a poor man like me, I would like to request you to please call me in my *** *** Telephone Number +*** at any time of your convenienceI will be happy to be a sincere customer of *** *** USA throughout my lifeHonestly speaking, I do not want my Site to get banned and declared as illegalI am a poor man with an honest heart to do well in business in USAI pray to Jesus that you will be successful in life
I launched *** in *** *** on September at *** ***: INR including free wireless delivery via *** *** available in the Link:
***
I launched *** in *** on November at Price: *** This is an *** in PDF Format which can be downloaded after buying from *** and doing UserID Credentials available in the Link:
***
I wish you all the best in career
Regards
*** ***
CEO & Founder
*** ***
***.com/home.html
***
***.***
***
***
***
***
Skype: ***
On November 10, at 4:PM *** *** ***> wrote:
Dear *** ***,
My name is *** *** and I am contacting you from the *** *** of Web.com regarding a Revdex.com complaint we received.
I am sorry to hear of the difficulties you have experienced I would be happy to speak with you regarding your concerns and facilitate any assistance needed Please let me know of a convenient time and telephone number where you can be reached and I will gladly call you Or, if you prefer, you may call me at *** ext*** I am available Monday through Friday from AM to 4:PM Eastern time
Sincerely,
*** ***
*** *** ***
*** ***, a Web.com company
*** *** *** *** *** *** * *** ** ***
***
This message is intended solely for the designated recipient, may contain privileged or confidential information and may be subject to confidentiality agreement(s)Access to this email by anyone else is unauthorizedIf you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawfulIf you have received this message in error, please notify the sender immediately by reply e-mail and destroy the original communication
Regards
*** ***
CEO & Founder
*** ***
***.com/home.html
***
***.***
***
***
***
***
Skype: ***

Revdex.com:
From: *** *** ***>Date: Tue, Sep 26, at 8:AMSubject: Re: You have a new message from the Revdex.com of Northeast *** in regards to your complaint #***.To: Revdex.com Thank you. I have not been able to figure out how to respond.Yes it took many conversations with many reps but they did resolve itI found out by *** law they should have automatically cancelled it( I can change my mind even with a signed contract within hours) without all this delay and arguing with me.** ***

Dear Revdex.com, Once again, we must apologize for Mr. [redacted]s frustrating experience.  Upon review of the sales call Mr. [redacted] was in fact told he would receive a copy of the website after a minimum of three months of service.  While this is not in fact part of the service Mr. [redacted] purchased we will of course honor this as it was told to him.  At this time, instructions to initiate a domain transfer and the website files have been provided to Mr. [redacted].  The hosting fees for the website included services far beyond the offerings of the basic hosting packages Mr. [redacted] references in his response.  Should Mr. [redacted] want to purchase the referenced hosting services for the website he is of course welcome to do so, but they are considered “Do It Yourself” services.  Lastly, the website remained active 3 months post the cancellation as a customer courtesy which we extend to all our customers. In light of the above, we would consider the matter closed and we would respectfully request that it be closed with your office as well.  As Mr. [redacted] requested in his “Desired Outcome” we have provided a functioning website.  We thank Mr. [redacted] for his patronage and wish him the best in his future endeavors. Thank you, [redacted], Web.com

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted].
 
We have reviewed the customer’s domain name issue. After a thorough review, we have determined that the domain name, [redacted] was never released to this customer for ownership – she does not own it. The customer cancelled her website services with us August 4th, 2015 within the first 30 days. We provided the customer with a full refund. The client never inquired about obtaining ownership of the domain name at that time or we would have advised her of the process to gain ownership. If the customer would like ownership of the domain name, she will need to contact [redacted].
 
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
Thank you,
[redacted]
[redacted]

Dear Revdex.com,
On 2/24/15, [redacted] filed a complaint citing that she
has had great difficulty in deleting billing information and cancelling her
account through Web.com
On 2/24/15, a member of our [redacted] completed this
requestAll contact
and billing information pertaining to this client was
completely deleted from our databaseIn addition, as a customer service
gesture, this client was also refunded for the services she had purchased at
the introductory price, totaling $
On 2/25/15, a member of our [redacted] reached out to
[redacted] by phone to confirm her account was deletedOn this call,
[redacted] was able to confirm that she was unable to access the account, therefore
can see that the account had been terminated
As a result of meeting this client's expectations to her
satisfaction, we respectfully request that you consider this matter closed
[redacted]
[redacted]
Web.com

Dear Revdex.com, 
Our records show that the Customer did in fact authorize the
services and such services were duly provided. Specifically, the Customer
ordered our eWorks! XL Custom Design package on May 16, 2013 and the resultant
website went live on May 20, 2013, with notice going out to the...

Customer via
email.  Despite the fact the Customer requested the services and such
services were provided for nearly a year, without incident or complaint, as a
customer service gesture we have issued $459.80 in refunds to the
Customer.  It is unfortunate that the Customer is either trying to avoid
paying for the services or is otherwise dissatisfied with them, but the
services were ordered and provisioned, and Web.com should be entitled to
payment for the services. We would also note the services have since been
cancelled in accordance with the Customer's recent request and she has not been
billed since the account was terminated.  Please note, that the customer
was unsuccessful in pursuing her claim through the [redacted], which determined she didn't have a meritorious claim. After Complainant
was unsuccessful in her attempt to obtain any remedy through mediation, she
immediately withdrew her mediation claim and filed her Revdex.com claim on that very same
date. For the reasons listed above, we respectfully request that you consider
this matter closed. [redacted]

Dear Revdex.com, [redacted] filed a complaint with your office citing an unsatisfactory experience with the design of his website. Mr. [redacted] was unhappy with the finished website product which Web.com designed. A member of our [redacted] reached out to Mr. [redacted], who informed Web.com that...

he would prefer to allow Web.com continue providing his website needs rather than a refund. A new Account [redacted] was assigned to Mr. [redacted]'s website and completed an entire new design. Mr. [redacted] informed the [redacted] that he is now very satisfied with the final product we have provided to him, and would like to have his website activated at this time. Activation of Mr. [redacted]'s website is currently pending as we are awaiting approval from his bank. Due to a charge back performed by Mr. [redacted], it caused the account to fall into a "disputed payment" state. Upon Web.com and Mr. [redacted]'s bank settling this matter, Mr. [redacted]'s approved website will be published and active.Please consider the steps Web.com has taken to ensure we met this customer's needs, which he has advised, he is satisfied with.Thank you, [redacted]Web.com

Dear Revdex.com,
We have received the compliant for [redacted], complaint #[redacted].
After a thorough review of the account, we have found that the
client entered into an annual contract.  If
the client does not wish to be held under contract then she can either pay...

the
early termination fees and close out the account or proceed to the end of term.
Based on the actions taken, we ask that the RevDex.com consider this matter closed.
 
Thank you,
[redacted]web.com

Complaint: [redacted]
I am rejecting this response because: I paid in advance for five years I expect nothing less than a refund for the four years that have been paid in advance, also I am still receiving several emails a day this needs to stop!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The payment for the renewal for the domain name has been sitting in web.com's holding account waiting to be retrieved according to [redacted] the cardholder that issued the payment. I also find it ironic that information is shared with this "separate" company. When I spoke with a web.com rep in [redacted] regarding the domain he was able to see the message that I received from the "separate" company and quote it word for word.I feel like this is nothing more than cybersquatting. We are a small business that doesn't get lots of web traffic. We are simply trying to retain the rights to the actual name of our deli.  Please call off your dogs and lets handle this like human beings. I have other domains hosted by different companies and if there is a problem, they make you aware of it. This has not been the case with web.com. Once a problem arises, nothing is communicated and the customer is charged not double or triple the rate but 1667%. This makes a payday loan seem like a bargain. If a person forgets to put a quarter in the meter even the money hungry city of [redacted] only has the audacity to charge a 272% penalty. Let the punishment fit the crime. 
Regards,
[redacted]

[redacted] filed a complaint due to difficulties with billing for a website product and had requested a refund.
 
A member of the [redacted] attempted to reach Mr. [redacted] on 11/3/2014 via telephone and email, a voice message was left and a follow up email was sent.  Our research confirms the issue had been resolved and the Customer had been refunded  on 10/15.  We ask that Mr. [redacted] contact us directly regarding additional concerns related to this matter.

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly. The client did have Ignite Online Marketing that was purchased on 6/18/16 and...

became active on 6/21/16. Each month, except the first month because of a discount, the account was billed 99.95 for this marketing service. The account was closed on 1/11/17.The client agreed on the phone with a product specialist to the terms and conditions of payment that would reoccur every four weeks. That the client is not under contract and could have cancelled at any time by calling into the customer support team.  A phone number for that team and the marketing team was provided if the client wanted to call in and make changes, corrections, or go over his account. He agreed to these terms that were provided and the product specialist got clarification on the best credit card to use.The client mentioned to the product specialist, he had the same problem two years ago with the same marketing package. After reviewing that instance a claim was filed and denied because the client agreed to the monthly billing and the service was provided. The client also stated on the phone that he forgot to call in and cancel. The product specialist gave the client a discount on the first month package as a courtesy for his previous account situation. The product specialist never stated that anyone would be calling out to the client. As mentioned above, he did give the client the information needed to call in or cancel the account. At this time it has been confirmed that Web.com does not owe the client $800 as the client stated. The client signed up and agreed to the terms and conditions.  He was provided with the service during this time frame and was given the information to call into the marketing team to discuss his Ignite account or customer support team to cancel. We sincerely apologize for any frustration or confusion this may have caused. Thank you,[redacted]Web.com

Dear Revdex.com, Upon receipt of our client’s complaint, Web.com has performed a full review of the mentioned account, as well as any interactions between the client and Web.com support agents, and all billing transactions. It was found that on 1/31/17, the client purchased  a Website Builder and...

Marketing package via Web.com’s online purchase flow. These products were offered at a promotional, bundled, 30-day trial rate of $2.95. This amount was charged to the client on 1/31/17. Upon purchasing, the client also agreed to Web.com’s Service Agreement, as well as an agreement to be automatically debited for the 4 week term, recurring charges in the amount of $32.95. Per our Service Agreement, the client may cancel these services at any time to avoid further billing, by contacting support by phone and requesting cancellation. Our records indicate that there have been no attempts by the client to cancel this service and cease billing prior to this complaint being filed with your office.Web.com has also attached the confirmation email that the client received on the day he purchased where again it outlines ‘”Today’s Price” and the “Renewal Price.” In the same document the service agreement was provided again in a link and states that the service will auto-renew on the expiry date. The client also received 12 support emails offering the client assistance with his services all to the same email provided for this Revdex.com. Which would indicate this is the best contact for the client as well as the one he provided.Due to the client’s failure to contact support by telephone to request cancellation and cease billing, as outlined in Web.com’s Service Agreement, Web.com is unable to warrant a full refund, as the client requested. Web.com has reached out an offered the client a good-faith gesture and willing to accommodate a refund of 3 recent payments for these service, totaling $98.85. The client has declined the offer but we are still willing to honor it, if he would notify us of the acceptance at [redacted] we would be happy to proceed with the refund process.  Web.com has cancelled the client’s services and wish him and his business all the best in the future.Thank you,[redacted]Web.com

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted].
 
We have reached out via phone and email to this customer to discuss his billing issues. We were unsuccessful in reaching him via phone and received no response to the emails...

sent. We have attached a copy of the emails sent to the customer for your review.
 
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
 
Thank you,
 
 
[redacted]
Web.com

Dear Revdex.com,  We have received our client's complaint with your office, regarding a website package that they have been unable to utilize successfully, and therefore, have requested to be refunded for the payment made to purchase this package. After reviewing the account, Web.com has made a...

determination to honor this client's refund request. A refund in the amount of $49 was issued on 1/24/17 and will be processed within 1-2 business days. The client will also receive confirmation of this request via email when the refund is fully processed throughout our systems. We hope our resolution has met the client's expectations and we are able to consider this matter closed.  Thank you,  [redacted]Web.com

Complaint: [redacted]
I am rejecting this response because: Full refund has NOT been issued.  On a recorded line This company told me I wouldn't be charged until I saw the website and they charged me before that time. PLEASE alert the public to this.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]