Anderson Vision Center

Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint#
[redacted].
We have reviewed the customer’s refund request for $974.25.
We tried reaching out to the customer via phone to advise him of the status of
his request but was unsuccessful in reaching...

him. We advised the customer via
email that we will not be refunding the amount he requested but that as a
customer accommodation, we have processed and issued a refund for $325.00 and the account has been cancelled per his request. The
refund policy for annual [redacted] accounts is that clients must cancel
within the first 30 days of having the services. Refunds are not provided
outside of the first 30 days. The customer signed up for the service on July 8,
2015 and we provided services up until the customer requested to cancel the
account on January 29, 2016. There are no other refunds due to the customer.
Thank you,
[redacted]
[redacted]
Web.com

We have received the complaint for [redacted], complaint # 12696141 Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. Aftering completing a...

full review of the account we have provided the client with a full refund of $145.00. Thank You,          [redacted] Web.com

Complaint: [redacted]
I am rejecting this response because: I did not order and package from them is I would have seen it be for I would have done the same thing I do not and will not stop still I get my money back I did not   Authorize Any money taking out of my account the only reason they are giving me back the 41.80 cuz I filed Revdex.com on them a a feud with my back and I am filing with the [redacted] office too... I want my money back 
Regards,
[redacted]

Dear Revdex.com,Thanks for bringing this matter to our attention. We have cancelled the account in question and have refunded the $41.90 requested. There will be no further billings.We respectfully request this matter be closed as resolved.[redacted], a Web.com...

service[redacted]

Dear Revdex.com, We have received the complaint for [redacted], complaint # [redacted] We apologize, for the client’s most recent experience with our company. Please know that we take customer dissatisfaction very seriously. As a result we have reviewed this matter thoroughly and can...

confirm that the customer has been refunded all of his money as of 10/20/2016. Thank You, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted] complaint #[redacted].We have attempted to reach the client on multiple occasions with no success. We are more than happy to assist in resolution, however, we do require further information to investigate his concerns. We have...

requested for this information in writing via email and still have yet to hear back. Once the client responds to our inquiries we will be able to fully review the account and assist in resolution. We apologize for any inconvenience this may have caused and look forward to serving our client's needs.Thank you,[redacted]Web.com

Dear Revdex.com,
 
We have reviewed the complaint for [redacted],
Complaint# [redacted].
 
We reviewed the domain name, [redacted] provided by the
customer and the account for that domain name is not active. We have placed the
customer’s email address on...

our Do Not Contact List for marketing.
 
Thank you,
 
[redacted]
Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The business failed to offer any type of help with this matter  they claim that what they sold me was perfect. Given that this agreement between web.com and my self was entered into in [redacted], a small claims action will be filed. False promises and outrageous sales tactics. Revdex.com please do not consider this matter closed an investigation needs to take place, who's to say how many other small businesses are locked in with this company  waiting for results. Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I said I was "passing" on the offer on June 16th.  I did offer to "try" working with them to get my web page straightened out, but in NO WAY did I authorize them to proceed with services as they had written the web page.  What I told them over and over that I WOULD CONTACT THEM WHEN MY HEALTH WAS BETTER AND IF I DECIDED TO EDIT THE PAGE MYSELF.  That did NOT mean for them to advertise what they wrote up for me. I received so many calls despite my instructions, that I was not about to depend on a call to cancel, since I had never accepted their ad copy or offer. Obviously from their own admission they KNEW I DID NOT AUTHORIZE THE WEB PAGE. They also took  advantage of my informing them of my poor health to try to slip unauthorized charges by me.  Their ad contained claims that definitely JEOPARDIZE my standing with [redacted] by saying things I NEVER authorized. They were told to never run the web page as written by their IT WRITERS.  They made such a mess of what I sent them as ad copy, that I knew it would be no easy job to re-write it...and why should it be MY JOB to correct the mess they created?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I find it in poor taste that a refund will not be given. Considering, the only reason the life of the account lasted the four months it did, was because we were told cancellation was not possible. We spent the following months trying to find legal advise on how to best deal with our situation which resulted in us filing a complaint to the Revdex.com on 5/15/2015. This was an extremely frustrating situation that could've been resolved with the first phone call made to the company. It's a shame this matter lasted as long as it did. We do appreciate the quick response after the Bureau was contacted. However, we hope you will reconsider your stance on a refund for a website that we tried extremely hard to terminate around 6/11/2015, only to be told we could not. Thank you for your time,
Regards,
[redacted]

Dear Revdex.com,
 
We have reached out to this customer via phone to discuss billing issues. After reviewing the customer’s account, we realized that the account is already cancelled per customer’s request and a refund in the amount of $229.90 was processed and issued on May...

15th, 2015. We have advised the customer of this information via phone and email. The customer states that he will close out the complaint on his end once he confirms that the funds have credited back to his account. We have also attached a copy of the email sent to the customer for your records.
 
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
 
 
[redacted]
Web.com

Dear Revdex.com,
 
We have reviewed the complaint for
[redacted], Complaint# [redacted].
 
We have reached out to this customer
via phone to discuss account issues. One of our [redacted] Supervisors
worked with the customer on a resolution for her account...

issues. After
reviewing the account, we realized that her website was down because her domain
name expired and is now in redemption. We could not retrieve her domain name
out of redemption because we no longer host it. Because of her issues, we have
approved a refund for 8 months of service in the amount of $ 1159.60. This
refund confirmation has been sent to the customer via email. We have attached a
copy of the email sent to the customer for your records.
 
Based on the actions taken, we ask
that the Revdex.com consider this action closed.
 
 
[redacted]
Web.com

Complaint: [redacted]
I am rejecting this response because:Hello Mr [redacted] and Web.com:I have had the [redacted] domain name for many years.  Approximately 6 months before the domain name was due to be renewed, [redacted] sent emails to me with reminders for renewal.  They usually offered promotions if the renewal was to be for more than 1 year, and I took advantage of this on several occasions.  More recently, as a founding member of a non profit group, I chose
[redacted] and registered the group's domain name with [redacted] as
well.  Similarly, with our non-profit group, we received reminders to renew our domain name more than 6 months before the due date, and we received more than 6 reminders before we renewed prior to our due date.  If [redacted] sent me any reminders to renew the [redacted] domain name, I surely would have received them.As for the credit card on file - when I closed the business I also closed the bank account and cancelled all credit cards associated with the company.Please let me know to which email [redacted] sent reminders to me about my renewal of the [redacted] domain name.
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's billing concerns and can confirm that two support tickets were created on 3/23/2015 requesting to terminate the account. In both cases, the client was advised that due to our terms of service, that were agreed upon at the time of purchase, we do require accounts to be cancelled verbally, on a recorded line, for security purposes. Even though these tickets were submitted to terminate the account, that would not affect the website as no action was taken to disable any services.The client was sent clear instructions twice to phone in to support directly for cancellation of the account, because no phone calls were ever made, the account remained active. We certainly apologize for any frustration this issue may have caused, but a service was provided. We do not monitor the usage since this is a DIY (Do It Yourself) account, and therefore would not have known whether or not the client was logging in to utilize the account. As stated previously, the account has been terminated and no further billing will occur moving forward.Thank you,[redacted]Web.com

Dear Revdex.com,Thanks for bringing this matter to our attention. We have investigated the claim, and show the account to still be active and billing.As a customer service gesture, I have refund all payments of 42.95 (a total of 128.85) and cancelled the account. Customer will receive no further...

billings.We respectfully request this matter be closed as resolved.[redacted], a Web.com service[redacted]

Dear Revdex.com,[redacted] has rejected our response due to the fact that the fund have not yet shown in her bank account. The cancellation/refund process at Web.com is a 1-2 business day process. After that, it is up to the customer's financial institution as to when the funds are made available in the customer's account. Web.com has cancelled and issued a refund in the amount of $1.99 on 2/24/15. Complete documentation can be provided if needed. If the customer has yet to see the avail;able funds in her account, she may want to contact her financial institution for confirmation that the refund has been posted. Due to the fact that we have issued the refund and the delay is occurring on behalf of the customer's bank, we respectfully request that you consider this matter closed.Best regards,[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and can see that payments attempted to process for the renewal of the domain name but the card was declined on both occasions. The system also attempted to send...

automatic notices to the email address on file and those were declined as well. It is the client's responsibility to keep their contact and billing information up to date within their accounts. At this time, the domain name is now residing with a new registered name holder. If the client wishes to retain ownership, they will need to contact the new provider.Thank you,[redacted]Web.com

Dear Revdex.com,We appreciate Ms. [redacted]'s feedback. Her request for the email change has been completed. Any further questions she may have, we ask that she reach out to us.Thank you[redacted]