Anderson's Car Wash

Revdex.com, This one was resolved, we have issued full credit back tot he customerNo further action should be required, please let me know if I am mistaken Regards, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I agree with the business response that brake rotors last on average 40,to 50,milesAs I stated in my original complaint the ones the business supplied lasted only 18,miles before rusting and becoming pitted resulting in loud noise and lost of effectiveness ! They were simply not make to last as represented there was not a defect that anyone would have noticed right away I have had to have them replaced and would therefore like a refund of the amount paid.I request that at the very least that the Revdex.com post this complaint as a complaint on the quality of the product not being as represented

Revdex.com, The customer purchased brakes and rotors with us back in The manufacturer, not AutoAnything Incoffers a warranty but the warranty does not include wear and tearMost vehicle owners replace brake/rotors every 40,to 50,on average which is about 3-yearsThe customer has used these parts for over yearsWarranties only cover manufacturer defect, which would have been noticed as soon as the parts were installed and would not occur after years of properly workingThe manufacturer denied the customers warranty request because after they viewed the photos from the customer they deemed the issues coming from simple wear and tear, which is after yearsThe customer is more than welcome to call the manufacturer, this is their warranty policyAutoAnything always tries to help facilitate warranty issues for our customers but the warranty is issued by the manufacturer of the partsRegards,***

[redacted] ,Thank you so much for your patience while we worked to get your order tom you and then resolve further issuesThis is more that can be asked of any customerWe have been in constant contact with our shipping warehouse and they have been in contact with [redacted] to locate your packageSince we do not have satisfaction from either we have ultimately issued you a full refund this morningAn email with the refund information has been sent separately to youWe will continue to monitor the package status on our endShould a package show up on your end please update us as soon as possible and we will arrange for shipping back to the warehouseThank you, AutoAnything Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This Wasn't about a refundThis was about your deceptive price matching policyFurther there was no data problem you lied about the application not being for my vehicle rather then provide a replacement which is not part of the original complaint anyways

Revdex.com, While we do not have control as to what [redacted] shows online we are willing to give the customer a discount for the inconvenienceWe are unable to sell this part for $69.99, the part the customer needs for their Nissan Xterra is retailed for $416.95, we would be willing to sell this to the customer at 20% off which will bring it down to $free shipping and no taxRegards,***

Dear Mr [redacted] , We apologize for your experience Per your conversation with our Contact Center Supervisor on 10/6/14, we issued a courtesy refund in the amount of $back to your original form of payment If you have any further questions or concerns, please contact us at ###-###-#### AutoAnything Customer Service

Dear Revdex.com,We have reviewed this customer's comments and order and find that the complaint is valid to the degree that the last request was not ignored but rather responded to incorrectly the day after it was receivedThe customer's request will be honored and the refunded difference of $will be granted back and posted to his account in 5-business daysThis will also be backed up by secondary email to the customer shortly after this is completedWe are sorry for the inconvenience this caused and want to express our desire to provide a star level of service to this customer on his next orderThank you, AutoAnything Customer Service

[redacted] ,Thank you for the review you left with the Revdex.comWe appreciate the opportunity to help you resolve the issue you are havingWe received your initial request to return the two items in questionWe advised returns must be in new uninstalled and resalable conditionThe two items in the return were sent back to the manufacturer and upon receiving the items they were inspectedThey were deemed non returnable due to installation marks and scuffs indicating they had been installed and usedWe have already sent you the return denied email and the manufacturer is sending the units back to youWe are very sorry for the inconvenience and frustration you are experiencing regarding your orderThe return policy is plainly stated on our site and you were advised at the time of the return that the items need to be in new and unused conditionPlease advise if you have additional questions by calling our Customer Service team at [redacted] *Thank you, AutoAnything Customer Service

Dear [redacted] ,We’re sorry your recent order didn’t meet your expectations.As promised, $has been credited to your account on 12/03/for the overnight shipping feeThe refund for the item cost of $was issued on 12/03/ Please keep in mind that these refunds along with any refund issued to a credit card may take 5-business days for the card provider to process and post the credit on your statement.We’d like the opportunity to prove why we’re the number one source for all things automotiveCheck us out at www.AutoAnything.comOr, give us a call at ###-###-####We’re here Monday-Thursday from 5:AM-PM (PST) and Friday-Sunday from AM-PM[redacted] Customer Service SpecialistAutoAnything

Revdex.com, We would like to apologize for the inconvenience we have caused this customerAfter the order was placed the manufacturer of the wheels contacted us to inform us that they just discovered an issue with fitment and they did not want to inconvenience the customer by sending these out when they just discovered the issue and knew the customer would have to end up sending them backThey tested it and it failed so they could not send this to the customer until they fixed the issueWe did not feel comfortable selling this until we heard back and we proactively cancelled the orderWe understand this is an inconvenience to the customer but we felt it would be more of an inconvenience to send this out when we knew it was not going to work for the customer's vehiclethe customer has been refunded in full for the order Regards,*** AutoAnything Customer Service

Dear ***, Thank you for contacting AutoAnything.com I sincerely apologize for the inconvenience, I have reviewed your orders and it appears that you have been fully refunded for all transactions made on your credit cardOn 02/18/you were originally charged $For this transaction you were refunded $on 03/02/and $on 03/01/(equaling $139.98) On 02/27/you were also charged $and this amount was refunded on 03/01/ This currently leaves us at a zero balance due, it may take anywhere from 5-business days for these credits to appear on your statement If you need any further assistance, please do not hesitate to contact usTo the ride ahead, [redacted] Customer Service ManagerAutoAnything

Revdex.com, The customer was emailed a Freight notification email on 11/informing him that he must fully inspect the item because with Freight when you sign for it it is a legal document stating you accept the item "as is" and legally the customer nor AutoAnything can do anything to rectify the situation because the customer is taking the responsibility off the Freight companyWe understand this is a surprise to most customers which is why we send each customer an email that orders an item that ship via freight so they are educated and aware of the guidelinesAs a one time courtesy AutoAnything is willing to eat the cost on the $part so the customer can receive a new oneIf this replacement is damaged in any way and the customer signs for it again without inspection we will not be able to assist the customer a second timeWe are willing to help the customer out as a one time courtesy Regards, ***

Revdex.com,Due to the amount of time it is taking for the manufacturer to send the part we have provided the customer with a full refund for the shackles in the amount of $We agree with the customer, this should not have taken this longThe customer will receive a refund notification via email from us as wellRegards,***

We have refuded the customer's credit card in fullThe customer must get the refund from [redacted] , we have refunded the [redacted] account in full

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Please have the company send the prepaid return label to the email address [redacted] 06@***.com, so we can return product for full refundI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com, We provided the customer a complete refund on 5/31/2016, the total amount of the refund was $ [redacted] ***

Revdex.com, I have checked in with my Accounting department and we have confirmed that the refund was placed back into the customer's account in the amount of $It can take 5-business days for the credit card company to show the credit back into the customer's accountWe have also confirmed the transaction was successful and can provide the transaction number # [redacted] .Thank you,***

[redacted] , This is the first time I am seeing this complaintIn fact, it has been serval weeks since one has come throughI apologize, if I had received it earlier I would have repliedWe have resolved this issue, on 3/29/we refunded the customer in the amount of $back to the *** credit cardThe customer should have received the credit back by nowAre they saying they have not? [redacted] ***

Dear [redacted] ,Thank you for contacting AutoAnything I apologize for the inconvenience in regards to your shipping label I have attached a prepaid return label to this message Please print the label and drop off the item at any authorized FedEx ship center Once in transit we will email you confirming your refund If you need anything else in the meantime, please do not hesitate to contact us[redacted] Customer Service Supervisor Customer Satisfaction