Anderson's Car Wash

Revdex.com, I have met with our Payment manager to verify this as well because we certainly want to ensure the customer got his refundWe want to verify the customer is checking the correct card? It was a *** and we have a statement verifying the credit weas depsosted back on 4/6/for $The bank reference number is *** Regards,AutoAnything Customer Service

Revdex.com,The customer placed an order for a *** *** *** *** *** *** *** *** *** on 12/1/The item was very heavy and shipped via Freight TruckThere are specific laws when it comes to freight delivery that we cannot get aroundWhen a customer signs the freight BOL (Bill of
Lading) there is a line that states you are signing this accepting the package as isIf the customer signs the form, legally we are unable to file a shipping claim with the freight company, because the customer signed accepting the package as isSince this is a freight law we send a freight email to every customer who orders something that ships freight to inform them of the freight laws to proactively educate them on this policy to avoid this from happeningOn 12/we emailed the customer informing them of the freight lawSince the customer did sign for the package we cannot file a claim, we did try, and it was deniedWe are unable to return the item at this pointWe are willing to provide the customer with a $refund for the inconvenience but we are unable to provide a refund Regards,***
AutoAnything Customer Service Manager

Revdex.com,
After reviewing the customer's profile we are 100% agree with the customer and have provided a full refund in the amount of $The customer should expect a refund to show on the credit card statement within 5-business daysI have personally been trying to reach
this customer to apologize for the experience and inconvenience and we have been playing phone tag
Regards,
***

I have refunded the customer in full, the amount credit back is $we did inform the customer they could return it so I am siding with the customer on this oneI have already refunded the customer and email them to inform of the credit

Revdex.com,We have agreed to refund the shipping label as well, he will see a separate credit on his credit card in the amount of $We apologize for the confusion and inconvenience,e. Thank you,***

***,Thank you so much for your patience while we worked to get your order tom you and then resolve further issuesThis is more that can be asked of any customerWe have been in constant contact with our shipping warehouse and they have been in contact with *** to locate your packageSince
we do not have satisfaction from either we have ultimately issued you a full refund this morningAn email with the refund information has been sent separately to youWe will continue to monitor the package status on our endShould a package show up on your end please update us as soon as possible and we will arrange for shipping back to the warehouseThank you, AutoAnything Customer Service

Revdex.com, The customer purchased an item that is Non-ReturnableThis item is marked on our website as an item that cannot be returned once purchasedThe customer has an after market bed liner, the bed liner does not come with the truck the customer hasWhen a customer goes online and places and
order we do not have the ability to know that the customer has after market accessories installed on their vehicleEverything we sell it designed to fit the vehicles as they are manufactured, in original conditionOur manufacturer of our parts do not have the ability to design parts to fit various modifications each customer does to their vehiclesWith that said, we have agents in our call center days a week to help customers with questions so they are ensured they get the correct partsWe have worked very closely with the manufacturer Pace Edwards and this customer to try and help him resolve his issueHe can install the part he ordered from us he will just need to modify his bed linerWe have Tech Support help this customer so he can get this to work properlyWe are unable to process a return because the item is non-returnable but we have verified the customer is able to install the part properly

Revdex.com, We provided the customer a complete refund on 5/31/2016, the total amount of the refund was $10.85. ***
***

*** ***, It appears we have processed a return for you and a refundIf you would like a replacement instead of a refund we would be happy to set that up for youIn order to ensure we are ordering the correct part we would prefer you call us at your earliest convenience at *** to place an order over the phone for accuracyWe our open days a weekPlease let us know if that resolution will not work for you. Thank you,AutoAnything Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate your response and shipping label, however this does not resolve my problemI received a product that is defective and is deteriorating with useIt is a car cover for my new car, which I use to protect it from damageIf I were to send it in, your company has told me it will take about a month for shipping both ways, as well as inspection and replacement at the manufacturerThis means I would have my new car unprotected for at least one month while the issue is resolvedThis is unfair to me as a consumer because my only mistake at this point was choosing your companyI paid full price for a working item, and was sent a defective oneIf I had chosen another company I most likely would not be having this issueI did not do anything wrong, so why should I be penalized and risk damage to my car, simply because of your manufacturers negligence? It is not right that I have to pay the price for a situation I had no hand in creating
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Why should Any one pay for the incorrect merchandise when odered by phone from one of there supposed sales experts ? Especially for Auto Anything is a very irresponsible middle man company I will not go away or give up on this!

Revdex.com, I have reviewed the order and feel the customer has a valid pointI have requested a RMA number and will be sending that tot he customer along with a pre-paid shipping label within business hoursI have also approved to waive all restocking feesI would like to apologize for the
experience the customer received and for the inconvenience we have caused. Regards,*** AutoAnythingCustomer Service Manager

Dear Revdex.com,
Due to the vast number of products and possible part variations, we show sample images for some year, makes, and models. We clearly disclose this on the photos, citing that they are sample images. We will be happy to process a return for the wheels. As our site states, a
restocking fee and return shipping label fee will be assessed and subtracted from the refund
In order to process a return, please contact AutoAnything Customer Service within days of receipt of the product in new/unused, uninstalled condition in the original packaging at ###-###-####
Regards,
AutoAnything Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
If my complaint was a scratch or a not so perfect paint job on the Top then yes I would except the offer of $to repair it here locally but this isn't the case , the Top is broken at the worst possible place it could beThis top has two critical attachment points, these points are designed to have a gas strut attached to hold it in the up position and it takes both to accomplish this task one isn't enough to do that so its just a top laying on the bed of a truckI placed a call to the manufacturer of this Top and spoke with ***( ***) his question was did I still have the box in which I don't but that showed me he was willing to take it back or at least have that conversationThis company just wants me to go away well I will go away when they do the right thing by replacing it or refunding at least half of what I paid to get another one from a local distribution company that will stand behind the products they sell...One last thing I'm sure the top was insured by ** because who ships a $Top through at least trucking terminals without insuring it? Come on ** do the right thing by your customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Detail / ProblemComplaint Type:Refund / Exchange IssuesselectProblem:I have already submitted a complaint about this companyI was under the impression we had reached a resolution in way of a refundI sent the product back via FedEx it arrived on 2/7/at 10:37amI still have not received the agreed upon refundI was told via email that I would be given my refund once the product was scannedThis company has repeatedly been dishonest and incompetentI seek an immediate refund.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I want a complete immediate refund of my moneyTranslate
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
AutoAnything's statement that the goods were shipped to my billing address was and misleading.The original invoice for the goods did display my correct name and billing address however the goods were shipped via FedEx to a different location and signed for by an unknown person.AutoAnything's customer support department was notified prior to the goods being delivered that the entire order was fraudulent yet it appears their corporates policy is not to take any action until after the credit card company denies the chargeThis lack of action on behalf of the company places an unfair and unreasonable burden on the consumer to proven their positionIn addition, one has to question whether the company has elected to take this "non-actionable" approach in hopes that a percentage of consumers may in fact not catch the fraudulent transaction at all.AutoAnything needs to modify their policies and better education their call center support staffThey need to be willing to take the first line of defense when fraud is identifiedThey could have easily taken my information, notified FedEx to stopped the delivery of the goods and notified local authorities of the fraudulent activitiesInstead they chose to do nothing.
Regards,
*** ***

Revdex.com,
The customer was emailed a Freight notification email on 11/informing him that he must fully inspect the item because with Freight when you sign for it it is a legal document stating you accept the item "as is" and legally the customer nor AutoAnything can do anything to rectify the
situation because the customer is taking the responsibility off the Freight companyWe understand this is a surprise to most customers which is why we send each customer an email that orders an item that ship via freight so they are educated and aware of the guidelinesAs a one time courtesy AutoAnything is willing to eat the cost on the $part so the customer can receive a new oneIf this replacement is damaged in any way and the customer signs for it again without inspection we will not be able to assist the customer a second timeWe are willing to help the customer out as a one time courtesy
Regards,
***

Revdex.com, We will be more than happy to arrange a return and refund but we need the customer to cooperate with us by sending us photosWe have asked the customer send over photos and then we can resolve the issueIs this something the customer can do? Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Please have the company send the prepaid return label to the email address ***06@***.com, so we can return product for full refundI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I am still very disgusted in the way this company handles business and their lack of true Customer Service. When a person pays for OVER NIGHT shipping, they should not have to wait OVER days to receive a product. Charging twice for shipping and handling and then waiting days to correct their mistake is also unacceptable.
Regards,
*** ***