Anderson's Car Wash

Revdex.com, We apologize the customer is not satisfied with his orderAfter reviewing the order we have two options for the customerIf the part was not installed we can process a full return, there will be no fee's and we will even provide a shipping labelIf the part has been installed we are unable to return it at this time but will be willing to extend a $discountThe customer ordered the part online himself so we sent him what was orderedIf he is not satisfied we will make it right we just need to know which option the customer would like and we ill process it accordingly Regards,***

Revdex.com, Thank you for providing us an opportunity to assist our customerI have reviewed the customer's order and the customer bought the [redacted] Grille Guard on 3/29/Per our website this manufacturer ( [redacted] ) offers a year warranty on the finish and a year warranty on the part being able to work and function correctlyThe customer called in to inform us that the grille is rusting which will fall under "finish" and is covered under a year warrantyThe manufacturer [redacted] has declined the warranty request since the issue is outside the warranty timeframeAlthough the manufacturer declined the warranty request we wanted to assist our customer in some way other than just saying sorry and apologizingSo we offered the customer $in store credit to use to buy a replacement and the customer declinedWe have done everything we can do to assist this customerPlease see below, it is a cut out from our live website that states the warranty timeframe for the part the customer has purchased:"Your [redacted] Grille Guard is backed by a 3-year workmanship warranty and 1-year finish warranty"Sincerely, [redacted] Contact Center Manager Customer Satisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear ***, Thank you for contacting AutoAnything We sincerely apologize for the inconvenience this may have caused At this time, we are reaching out to the manufacturer of the item to request authorization to exchange the brake kit for a new one We should have a resolution within 1-business days To find another great product or for any other questions, please contact us at ###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturday from AM-3:PM To the ride ahead, [redacted] Customer Service Specialist AutoAnything

Dear [redacted] , Thank you for contacting AutoAnything.com! We would like to apologize for Sunday’s e-mail promotionWhat was meant to be a light-hearted April Fool's Day joke turned out to cause confusion and inconvenience by creating the impression that a real order was placedNo order has been placed without your authorization and no charges have been made to any cardWe sincerely apologize for the inconvenience this has caused Please rest assured that we take your complaint and online security seriously and will be sharing your feedback with our marketing department to avoid any confusion in the future If there is anything that we can do to help address any concerns, please feel free to contact us at (800) 874-(option **)We are here for you from Monday-Friday AM-PM (PST) and Saturday AM- 3:PM (PST) Thank you for contacting AutoAnything.com! We appreciate your business

To whom it may concern,I just received an email from Auto Anything that they are sending my clamps by FedEx delivery Please discontinue the complaint.ID [redacted] Thanks [redacted] ###-###-#### Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] If my complaint was a scratch or a not so perfect paint job on the Top then yes I would except the offer of $to repair it here locally but this isn't the case , the Top is broken at the worst possible place it could beThis top has two critical attachment points, these points are designed to have a gas strut attached to hold it in the up position and it takes both to accomplish this task one isn't enough to do that so its just a top laying on the bed of a truckI placed a call to the manufacturer of this Top and spoke with ***( [redacted] ) his question was did I still have the box in which I don't but that showed me he was willing to take it back or at least have that conversationThis company just wants me to go away well I will go away when they do the right thing by replacing it or refunding at least half of what I paid to get another one from a local distribution company that will stand behind the products they sell...One last thing I'm sure the top was insured by [redacted] because who ships a $Top through at least trucking terminals without insuring it? Come on [redacted] do the right thing by your customers

Dear ***,Thank you for contacting AutoAnythingI sincerely apologize for the inconvenience this may have caused youWhen any item is delivered to you, you want to fully inspect the item for damage that may have occurred in transit or from the originating warehouseOnce and item has been installed or attempted to install, the item may have been damaged during installationDamage during installation is not covered by the manufacturers warranty nor a claim through the carrier The manufacturer has agreed to take the item back as a courtesy with a 15% restocking feeIf you would like to exchange the item for a brand new set you would only pay the amount of the 15% restocking fee, which would be $If you prefer to keep the item, I can issue you a discretionary refund of $150.00.To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturdayfrom AM-3:PM.To the ride ahead, [redacted] Customer Service SpecialistAutoAnything

Revdex.com, I have reviewed the customer's orderThe customer placed an order for an tonneau cover, which is a very heavy item, so it ships out via Freight TruckWhen an item ships out via Freight there are special delivery laws that are beyond our controlBy law the freight company has to allow the customer to fully inspect the item to ensure there are no damages to the item because once the customer signs the Bill of Lading (BOL) by law, they are accepting the package as isSo if the customer signs the BOL and there is any damage, the freight company is no longer liable which means we are unable to file a shipping claimDue to the special instructions that are associated with freight, AutoAnything, takes great pride in educating our customers about the special freight laws so they do not end up stuck with an item that is damaged because they wee unaware with the freight lawsOn 11/we emailed this customer informing him of the freight lawsThe customer also called in to check his order status on 11/11, where we also verbally informed the customer of the freight laws (call is recorded)Even though we did our due diligence by informing this customer that if he signs the package he is stuck with it on two separate occasion, once verbally and once via email, we still offered the customer a $to help with repairs since we are not able to file a shipping claim since the customer signed the BOL accepting all responsibilityThe customer has refunded our $creditRegards,***AutoAnything Contact Center Manager

Revdex.com, We have the tracking and have emailed it to the customer (see email below) to inorm the replacement parts were sent outWe have also provided the customer a 5% discount due to the inconvneince we have causd Good day, [redacted] My sincerest apologies for the inconvenience you have had with the replacement parts of your running boardsWe finally have a tracking number for you Your tracking number is [redacted] and it has an estimated shipping date by 01/07/You may confirm said information by accessing the following link

[redacted] [redacted] , Thank you for your recent email to AutoAnything. After researching your order it appears we have processed a return for you at no charge to you. Once the item is in transit back you will receive a full refund in the amount of $279.99. We will be paying for the return... shipping back so there will be no cost to you. It appears everything has been resolved on your order. if there is anything else we can assist you with please do not hesitate to reach out. We truly apologize for the inconvenience and we have caused you. Regards,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did recieve another ***, however , it was exactly the same as the first oneIt is still not as advertised: no finished edgeNot custom contoured to match the van's cargo area contours, not the same as in the I picture Regards, [redacted]

Dear Revdex.com, Due to the vast number of products and possible part variations, we show sample images for some year, makes, and models We clearly disclose this on the photos, citing that they are sample images We will be happy to process a return for the wheels As our site states, a restocking fee and return shipping label fee will be assessed and subtracted from the refund In order to process a return, please contact AutoAnything Customer Service within days of receipt of the product in new/unused, uninstalled condition in the original packaging at ###-###-#### Regards, AutoAnything Customer Service

Revdex.com,We apologize the customer is not satisfied with the sound of the exhaustWe try to have video clips for the customer's to try and give them an idea of the sound of the exhaust they are orderingUnfortunately we cannot guarantee how a particular part will sound exactly and it is one of those things that is going to vary depending on each customerWe want our customers to be happy with the parts they order from us, however we cannot determine if a customer will be 100% satisfied until they received it and use itWith that said, we do state on our site our return policy so customer's are aware of exactly what it entails if they chose to read itWe cannot re-sell an exhaust system that has been installed and this is the case for this customerWe have already issued the customer a $credit back to their credit card for this Our return Policy taken directly from our website ( [redacted] ): Regards,***Customer Service

I want to thank you for helping me with my order, it came today later than it should have but I did receive it [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I contacted FEDEX and the items are still with the sender and NO expedited shipping was givenThese items are due for delivery on October and come from milesThat is not expideted shipping like they promised and the items were to be shipped on September 29?

Dear [redacted] ,Thank you for your recent order with AutoAnything I sincerely apologize for the inconvenience, unfortunately we do not have images for each individual product we sell Due to the inconvenience, I have sent you a separate email containing return instructions and a prepaid [redacted] mailing label Once the item is in transit to the warehouse, a full refund will be issued back to your original form of payment and a confirmation email will be sent to you.To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturdayfrom AM-3:PM.To the ride ahead, [redacted]

Dear ***, Thank you for contacting AutoAnything I sincerely apologize for the inconvenience we may have caused I have reached out to the manufacturer of the car cover with the photos and they stated with this case they will either repair or replace the cover The issue shown in the images definitely qualifies for a warranty claim Unfortunately we cannot ship a new one to you beforehand, all warranty issues are either repaired or replaced once the original is received and inspected In a separate email, I have provided a prepaid [redacted] label to have the cover returned Please let us know if we can be of any further assistance, thank you!To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturdayfrom AM-3:PM.To the ride ahead,Lindi [redacted] Customer Service ManagerAutoAnything

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am accepting this response because I have received my refund Except the refund was initially given to me by a [redacted] complaint and [redacted] issued the refund It was never explained how I was given not one but two used items I have sent back both items because I was not trying to scam anything and so this business can see the type of product they sent out Regards, [redacted]