Anderson's Car Wash

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear [redacted] ,Thank you for contacting AutoAnything.com I sincerely apologize for the inconvenience, in order for us to place an order for a custom made part we must collect payment for the item upfront The estimated shipping date is clearly stated online prior to placing your order By submitting your order, you agree to the aforementioned shipping date I have attached a screenshot of where we display this information online If you need any further assistance, please do not hesitate to contact us.To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturdayfrom AM-3:PM.To the ride ahead, [redacted] Customer Service SpecialistAutoAnything

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of a full refund of $would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Complaint Detail / ProblemComplaint Type:Refund / Exchange IssuesselectProblem:I have already submitted a complaint about this companyI was under the impression we had reached a resolution in way of a refundI sent the product back via FedEx it arrived on 2/7/at 10:37amI still have not received the agreed upon refundI was told via email that I would be given my refund once the product was scannedThis company has repeatedly been dishonest and incompetentI seek an immediate refund.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I want a complete immediate refund of my moneyTranslate Regards, [redacted]

Thank you for the message you left for AutoAnything with the Revdex.comWe have reviewed your order, comments and our notesWe are sorry for the experience you have had so far with your floor mat orderAfter your initial call on 8/you were going to check for damage and call backWe received an email from you later that day with a basic description of damageThe email lacked a request of action or request for resolutionThe email stated you were just disappointedHowever, now that we have a request we would be happy to help youWe refunded $back to your payment method added to the original discount and price match we honored for youWe have emailed you the return information separatelyThank you, AutoAnything Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below RobertThe is [redacted] They are suppose to send me a checkThat card I bought so I didn't have to use my debit card or give out my bank account number on the internetI cut that card up I soon as they got there moneySo if they put it on that card I don't know who will get the money [redacted] Thanks for your responce Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below At this time I cannot provide you pictures, I sent you what the dealership told me the exact pieces were that needed to be shipped to me and I am actually working out of town I will be glad to send you the damn pictures next week and at that time I want the postage paid label to ship the piece of crap back to you and stop being harrassed over some pictures for a brand new product straight out of the box that you sold to me I will be expecting a full refund, and you will get the pics next week so that we can end this once and for all.I should not have to do your job, you should gladly just let me ship it back and then you do the work to take the pictures you need But, I will hold your hand a little longer only so I can get my money back Regards, [redacted] ***

Dear [redacted] We apologize for any inconvenience, unfortunately our delivery instructions clearly state the following: 4) INSPECTION UPON RECEIPT OF FREIGHT ITEM - Prior to signing for your freight item, it is important that you confirm that it arrived undamaged by checking the following areas: INSPECTION AREA #- PACKAGING DAMAGE - Inspect the packaging for any signs of damageIf any substantial damage is present that you feel may have affected your freight item please refuse the shipment and DO NOT SIGN the Delivery Receipt If substantial packaging damage is not present, please continue to INSPECTION AREA # INSPECTION AREA #- CONCEALED DAMAGE - After inspecting the packaging for damage, please open and inspect your freight item for any signs of "Concealed Damage"In the event that you encounter any damage, please refuse the shipment and DO NOT SIGN the Delivery Receipt [redacted] ATTENTION *** If you sign the delivery receipt, you are assuming FULL LIABILITY for the product Please inspect the product thoroughly as you will not be able to return it for credit If you authorize the LTL delivery company to deliver your item WITHOUT anyone present to sign for it, you are assuming full liability for the condition of that product and you will not be able to return it for credit If your freight item has failed your PACKAGING or CONCEALED DAMAGE inspection, and shipment has been refused, please contact us promptly at [email protected] or call (800) 874-and speak to one of our Customer Service Specialists In addition, the delivery receipt you have signed clearly states that by signing you have "Received the above property in good condition..." We have issued you a $discount for your inconvenience If you need any additional assistance, please do not hesitate to contact us [redacted] Customer Service Supervisor Customer Satisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The company should have asked me about the seat beltSelling seat covers is their business and they have a responsibility to their customers to get the orders rightThe are partly at fault for not asking

Revdex.com, After researching this order it does appear the customer called us on 5/to inform us his kit arrived incompleteWe do ask our customer's to allow us hours to research the issue and get back tot hem with a resolutionToday will be the 48th hour and we are working on a resolution for this customerWe have discovered that our website has a data issue that has caused the kit to not include everything the customer wantedWe truly apologize for the inconvenience and want to make this right for our customerWe can either pay the return shipping for the return and give the customer a 100% full refund or if they are okay with the kit and want to keep it as is we are willing to provide a $discountWe are willing to do whichever option the customer decidesWe have reached out tot he customer this afternoon and our waiting for a replyRegards,***

Dear [redacted] ,Thank you for contacting AutoAnything I apologize for any inconvenience this may have caused you We will be happy to ship you a replacement item, one of our agents has contacted you requesting for you to verify your shipping address Please respond to the agent at your earliest convenience so we can resolve this issue for you If you need anything else, please let us know [redacted] Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My credit card company said they are reviewing the issue We have not been told that I will receive my money back I was told that my credit card company is awaiting a response from autoanything I will contact my credit card company to check the status and return to this site and document my findings In the meantime, I would encourage Autoanything to share their communication they provided to my credit card company, as to this date, I was told there hasn't been any Regards, [redacted] ***

Revdex.com, The issue is not a warranty issue but a damage claim issueThe cover was damaged in transit by the freight company but because the customer signed the BOL accepting the package as is we are unable to file a shipping claim The warranty info for this part is: [redacted] is backed by a 3-year warranty for workmanship & materials of its composite structure (excludes paint), and a 1-year warranty for hardware & strutsRegards,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] No I do not except the response given , this item is covered by a structural damage warranty that's not being honored by this companyThis top cannot be repaired because its broken at the gas shock tower that effects the integrity of the topThis top reguires both gas shocks working in tandem to hold it in the upright position without both its just a $paper weightThe have the audacity to offer me $credit for $paper weight well that's ridiculous and down right disrespectfulI want a full refund of my purchase not some lame a excuse about shipping anything can be shipped back this is just asinine

Revdex.com, I would like to first apologize that the chat was disconnectedThat is something I will be looking into, we pride ourselves in world class service and apologize that was not the case for this customerAs far as the price goes, when a customer enters something into [redacted] it will give you the lowest price listed onlineOur starting price for the Performance Accessories Body Lift Kit is $but that is made for a car and not the customer's specific vehicleIf the customer wants the lift kit at $they can order it at that price but it will not fit the Nissan XterraThere are thousands of year, make, models, and sub-models and once you get to our site from [redacted] and enter in your specific vehicle type the exact part and price will populateWe are are willing to provide the customer with a 20% discount for the confusion if they would like to purchase the Performance Accessories Body Lift Kit still Regards,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] --------------------------------------------------------------------------------...⇄ Revdex.com7/10/15I have attached copies of email conversations to AutoAnything on 7/8/at 1:02:p.mand then again email conversations on same day 7/8/at 4:28:p.m.In these conservations it was clearly known that AutoAnything was not going to pay for a return shipping label for return the wheels that were not the correct wheels I orderedAnd since I could not afford to return the wheels that were the wrong wheels they sent to meAnd after my Jeep had been sitting in Imperssive Auto Garage for days waiting for my wheel problem to be resolvedThe garage had put a new lift kit on and had my new tires sitting thereThe garage needed the wheelsAnyway since I could not reslove anything with "AUTOANYTHING", I went ahead and put the wheels on my JeepI had no choice but to keep the wheels I "DID NOT ORDER" and "THEY WERE THE WRONG WHEELS"Any I was clearly unhappy with the incorrect wheels that AutoAnything sent to meI feel AutoAnything should compensate me $for all my problems! I am sure this would have been the cost of the return label they were finally going to send after way to many emailsAll of my emails have proven I was 100% correctThe order confirmation showed the wheels I orderedThen with me having to go through the horrible service was un called forThey have lost my businessMy next order of a Body Armor Front bumper I will be ordering from someone else!!!! Very UnHappy Customer, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below AutoAnything's statement that the goods were shipped to my billing address was and misleading.The original invoice for the goods did display my correct name and billing address however the goods were shipped via FedEx to a different location and signed for by an unknown person.AutoAnything's customer support department was notified prior to the goods being delivered that the entire order was fraudulent yet it appears their corporates policy is not to take any action until after the credit card company denies the chargeThis lack of action on behalf of the company places an unfair and unreasonable burden on the consumer to proven their positionIn addition, one has to question whether the company has elected to take this "non-actionable" approach in hopes that a percentage of consumers may in fact not catch the fraudulent transaction at all.AutoAnything needs to modify their policies and better education their call center support staffThey need to be willing to take the first line of defense when fraud is identifiedThey could have easily taken my information, notified FedEx to stopped the delivery of the goods and notified local authorities of the fraudulent activitiesInstead they chose to do nothing Regards, [redacted]

Revdex.com, We truly apologize for the delay in handling this customer’s warranty requestI have personally called the manufacturer Power Stop to get this warranty issue resolvedThe customer will receive a Fed Ex prepaid shipping label and a return authorization number from us tomorrow morningAs soon as there part is in transit back we will issue them a refund back to their credit cardRegards,***

***, Thank you for your order with AutoAnythingWe are so sorry for the inconvenience this order has caused youWe reviewed your order notes and comments posted here as wellRest assured we are taking this seriouslyWe have passed the order information along to management and they will look into the process that caused both the delay and negative experience with our customer service teamWe will send you a direct email you can reply to if you ever need assistance or have another issue that needs our attentionWe will be addressing your order as a training opportunity to improve how we address issues our customers bring to the table and so we can prove our dedication to a five star level of service to every customer every timeThank you, AutoAnything Customer Service