Anderson's Car Wash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** This *** ***I want to make sure my complaint #*** is still open against autoanythingIf not I will open another oneThere tring to put the burden on meI findly got in touch with *** bank and they say there is only $left on the cardAutoanything did send me a check for $but I sent them $and some cent'sI am still out about $Thank's *** ***
Regards,
*** ***

Revdex.com, After reviewing the order notes it appears the customer called in to our contact center yesterday and spoke with a manager who gave him optionsThe customer is going to call the manager back and we will resolve the issue as soon as we hear back from the customer Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***,Thank you for contacting AutoAnything.com I apologize for any inconvenience this may have caused you The wheels you have ordered were verified for fitment with the factory specifications Once the brake rotors and pads have been replaced with aftermarket sport
rotors and pads, these are no longer within factory specificationsI sincerely apologize for this inconvenience, these items are not eligible for return or exchange at this point but we will be happy to offer you a discount of $as a refund to your original form of payment In order to make clearance for the new rotors and pads, we recommend a small spacer to fit between the rotor and the wheel mounting surface If you need any further assistance, please do not hesitate to contact us
*** ***AutoAnything Customer Service Supervisor

We placed a new order for the customer's missing parts and according to Fed Ex it shows delivered on 9/If the customer did nto receive their missing parts please have them call us immediately at 800-874-
Regards,
***

Hello,I did respond to the company's previous offer, and it does not solve my problemI need them to send me a new coverThey state that I must return the current defective one that they sent me, then the manufacturer will review it (5-days) and then the manufacturer will replace or repair it (10-days) and then the cover will be shipped back to meThis is not acceptable because it would leave my brand new car uncovered for likely more than a monthI need a new cover sent to me, because the one they sent was defective and is coming apart at the seamsIt has about feet of stray thread hanging off it now and it is still coming apart as time goes byI don't feel like I should have to pay the price of my car getting damaged by the elements simply because they refuseto send a new product after sending a defective oneI paid $for this cover, which is too much to have received a product that was bad form the start

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[unfortunately, half of the ordered product is no longer is in original packaging, hasn't been installed, I require a full refund, the advertisement is still visible & misleadingI no longer wish to do further business with company ]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
With all that said I really don't believe you read what I posted your people lied to me then tell me nothing can be done then I file a complaint and magically the parts ship is that a coincidence I don't think so! My time is worth something for the deception and inconvenience of having my vehicle on jacks waiting on parts that were supposed to be IN-STOCK. I would be happy to see all this customer service you speak of in your reply but I have yet to see any of that before filing a complaint so you want to resolve this issue then make this unhappy customer happy with a good gesture and we can move on I don't deal in lies in my line of work and don't expect them either along with wasting timeMy time is worth something I don't work for free neither do you!
Regards,
*** ***

Revdex.com,
We have the tracking and have emailed it to the customer (see email below) to inorm the replacement parts were sent outWe have also provided the customer a 5% discount due to the inconvneince we have causd
Good day, ***
My sincerest apologies for the
inconvenience you have had with the replacement parts of your running boardsWe finally have a tracking number for you
Your tracking number is *** and it has an estimated shipping date by 01/07/You may confirm said information by accessing the following link

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** --------------------------------------------------------------------------------...⇄ Revdex.com7/10/15I have attached copies of email conversations to AutoAnything on 7/8/at 1:02:p.mand then again email conversations on same day 7/8/at 4:28:p.m.In these conservations it was clearly known that AutoAnything was not going to pay for a return shipping label for return the wheels that were not the correct wheels I orderedAnd since I could not afford to return the wheels that were the wrong wheels they sent to meAnd after my Jeep had been sitting in Imperssive Auto Garage for days waiting for my wheel problem to be resolvedThe garage had put a new lift kit on and had my new tires sitting thereThe garage needed the wheels. Anyway since I could not reslove anything with "AUTOANYTHING", I went ahead and put the wheels on my JeepI had no choice but to keep the wheels I "DID NOT ORDER" and "THEY WERE THE WRONG WHEELS"Any I was clearly unhappy with the incorrect wheels that AutoAnything sent to me. I feel AutoAnything should compensate me $for all my problems! I am sure this would have been the cost of the return label they were finally going to send after way to many emailsAll of my emails have proven I was 100% correctThe order confirmation showed the wheels I orderedThen with me having to go through the horrible service was un called forThey have lost my businessMy next order of a Body Armor Front bumper I will be ordering from someone else!!!! Very UnHappy Customer, *** ***

Thank you for the message you left for AutoAnything with the Revdex.comWe have reviewed your order, comments and our notesWe are sorry for the experience you have had so far with your floor mat orderAfter your initial call on 8/you were going to check for damage and call backWe received an email
from you later that day with a basic description of damageThe email lacked a request of action or request for resolutionThe email stated you were just disappointedHowever, now that we have a request we would be happy to help youWe refunded $back to your payment method added to the original discount and price match we honored for youWe have emailed you the return information separatelyThank you, AutoAnything Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below.I did recieve another ***, however , it was exactly the same as the first oneIt is still not as advertised: no finished edgeNot custom contoured to match the van's cargo area contours, not the same as in the I picture.
Regards,
*** ***

Revdex.com, Thank you for the recent emailI have researched the customer's order and it appears we are trying to work with the customer and even reached out todayPer our website, if an item is installed it becomes non-returnable for credit until we can figure out why it is not fitting which is
what were are doing by troubleshooting with the customerWe have approved for the customer to send the item back and have emailed the customer a Return Authorization numberI have also approved, as a one time customer courtesy, that we will pay the return shippingthe only thing left to do is have the customer return the item, there should be no further action required on our end. Regards,***

***,Thank you for replyingThe offer was just that, an offerWe will always attempt to keep your business by offering to both resolve your issue and make amendsWe asked that you respond and you haveThank youYour return will go as planned and outlined without reorderWe will expire the quote and your refund in full will be returned to youOnce you ship the return back we will send you an email with refund information.Thank you,AutoAnything Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The only reason I went on your site was due to the advertised price on ***20% off is just not acceptable is the price listed for my part
Regards,
*** ***

***,Thank you so much for the complaint you wrote to the Revdex.com regarding the tail lights you ordered from AutoAnythingWe are sorry you are having issues with the driver side tail lightWe have reviewed your order and commentsWe want to take a moment to help you understand our warranty contract
with the manufacturerWe have our day money back guarantee in like new unused conditionThe manufacturer has a one year warranty that covers defects and failure due to defectsWe cannot replace part of an order that is sold and priced as a setWe do understand you ordered from us and not themWhen you called to ask for a warranty and we advised we set up a return and replacementWe advised that the manufacturer will not send a set until a set is returned and inspectedAfter hearing that you terminated the callWe did not pursue the warranty request once the ball was in your courtWe completely understand how returning the tail lights will leave you with no rear lights since you discarded the original lightsWe do not want our customers in a position like thisWe will therefore issue credit to the replacement order without need of returnOnce the new order is received you may discard the first set at your leisureWe hope that this gesture will show we are dedicated to a five star level of serviceThank you, AutoAnything Customer Service

Revdex.com,I have researched this order and found that the customer has received a full refund for this partI see we credited the Visa account back in the amount of $Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This Wasn't about a refundThis was about your deceptive price matching policyFurther there was no data problem you lied about the application not being for my vehicle rather then provide a replacement which is not part of the original complaint anyways

Revdex.com, We would like to apologize for the inconvenience we have caused this customerAfter the order was placed the manufacturer of the wheels contacted us to inform us that they just discovered an issue with fitment and they did not want to inconvenience the customer by sending
these out when they just discovered the issue and knew the customer would have to end up sending them backThey tested it and it failed so they could not send this to the customer until they fixed the issueWe did not feel comfortable selling this until we heard back and we proactively cancelled the orderWe understand this is an inconvenience to the customer but we felt it would be more of an inconvenience to send this out when we knew it was not going to work for the customer's vehiclethe customer has been refunded in full for the order Regards,*** AutoAnything Customer Service