Anderson's Car Wash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I will contact who you suggested for a full refund Thank you
Regards,
*** ***

The finish warranty on black powder coat and hammer head finish on the Rancher is yearThis was purchased in

Revdex.com,I have issued a replacement order for the customerThey can dispose of the damaged ones, we do not need them backIf the customer does have them brake again we will require photosWe apologize for the inconvenience Thank you,AutoAnything

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
first they sate that thebrake rotors should last 40,to 50,milesnow they claim that I did not notify them at 18,which I diddoes not comput

Revdex.com, I went in and waived the shipping after I reviewed this Revdex.com complaint, so it was done after the customer called inI replied to the complain to inform the customer that we will waive the shipping as a one time customer courtesyIn regards to the fitment issue, we have not had any fitment issues for the customer's year,make, and modelWe are not sure why it is not fitting based on the customers provided vehicle information which is why we have approved to send it back even though it has been installed Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***,Thank you for contacting AutoAnything I apologize for the inconvenience in regards to your shipping label I have attached a prepaid return label to this message Please print the label and drop off the item at any authorized FedEx ship center Once in transit we
will email you confirming your refund If you need anything else in the meantime, please do not hesitate to contact us.*** ***
Customer Service Supervisor
Customer Satisfaction

The check the customer is referring to was sent on 9/via USPSI can take 5-business days to arriveIf the customer does not receive it by the end of this week we would suggest he call us directly so we can stop payment on the check and reissue another oneOur records do indicate the check
was processed and sent out so we need to give the post office the sufficient amount of time to deliver before we can process another check

***,Thank you for the complaint you filed with the Revdex.comIt is important for us to know how we are doing for our customersWe have reviewed your complaint and your orderWe are sorry for the pricing error that caused your order to be cancelledWhile the error was most definitely not your fault
we cannot sell a product for the price on the site at the time of your orderAs we advised in earlier correspondence we did cancel the order and notify you by email that the order was canceledPricing errors and information errors on our site are regrettable and we did not mean to cause you any griefListed on our site is information about pricing and site errors"AutoAnything reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior noticeSuch errors, inaccuracies or omissions may relate to pricing or availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability." As to your request for the original price for a product that is almost times that price normally, we cannot sell it at that priceWe understand that this is not what you want to hearWhen you called earlier you were informed that it was a sale price (while supplies last) that we ran out ofIt was available for a very short time at that pricePlease advise if you have any questions or need of further assistance.Thank you,AutoAnything Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com,Thank you for sending this directly to meThere are freight laws we cannot controlOnce a customer signs the freight Bill of Lading (which is a legal document) stating they are accepting it as is we are not legally able to file a claimWe sent the customer an email letting them know the
freight laws and asking that they fully inspect the item prior to signing for it because once it is signed they are stuck with it regardless of the damageThat is why we were unable to file a claim or credit back the customer.The customer filed a chargeback with their credit card company, they received a full refund from us because of it in the amount of $and they also have the productWe do not have anything else to provide the customer at this time.Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand the email that AutoAnything sent; however, there may be times when situations occur outside the bounderies which may require a different resolutionIn this case I inspected the product upon arrival and found no visible damageThe damage was concealed so that I didn't know it was broke until after I tried to adjust the locking mechanism during the installAt that time I discovered the damage that after reviewing photos both Auto Anything and *** (manufacturer) agree was shipping damageI don't know if it was poorly packed for shipping or if UPS mishandled the packageI do know that I never agreed to accept $refund from AutoAnythingThis action on their part did nothing to help me resolve the situationAt no time have they offered a solution to fix this non-functional $coverI would be more then willing to contribute to finding a solution
Regards,
*** ***

Revdex.com,We apologize the customer is not satisfied with the sound of the exhaustWe try to have video clips for the customer's to try and give them an idea of the sound of the exhaust they are orderingUnfortunately we cannot guarantee how a particular part will sound exactly and it is one of those things that is going to vary depending on each customerWe want our customers to be happy with the parts they order from us, however we cannot determine if a customer will be 100% satisfied until they received it and use itWith that said, we do state on our site our return policy so customer's are aware of exactly what it entails if they chose to read itWe cannot re-sell an exhaust system that has been installed and this is the case for this customerWe have already issued the customer a $credit back to their credit card for this Our return Policy taken directly from our website (***): Regards,***Customer Service

Dear Ms***,Thank you for contacting AutoAnything I apologize for the inconvenience with your item Due to the nature of this case along with the difficulty of obtaining the photos, as a one time courtesy we can offer you either a replacement or refund for this item Please send your desired settlement to the Customer Service Supervisor and he will gladly take care of you His contact email is *** and his name is *** *** Either resolution, you will not need to return the item to AutoAnythingOnce again, we apologize for the inconvenience in this matter, we look forward to doing future business with you.*** ***Customer Service Manager
Customer Satisfaction

Please note: this complaint is NOT buyer’s remorse, as determined by the Revdex.com in my previous complaint #***! The product was falsely advertised and did not perform as advertised on their website, according to a link on their website to a *** video demonstrationI ordered this ***
Axle back exhaust kit from AutoAnything for my Mustang VPremium and installed it a month ago, hoping to boost HP and improve its performance/soundHowever, after driving with this exhaust kit installed for only five days, I reluctantly removed them and re-install the original stock mufflers/exhaust system due to the extremely loud and absolutely unbearable drone heard during typical driving around town and on the highway, which was not evident in their *** videoThe manufacturer (***) made no mention of this drone in hteir advertising, which is very annoying and unbearableThe car was un-driveable with this exhaust kit installed! We couldn't even talk or hear the premium stereo sound system while driving in the carThis exhaust system sounds nothing like I expected, according to the *** link on ***'s website that I previewed prior to ordering from AutoAnythingI found that the ONLY time the exhaust system sounded good was under hard acceleration, but this is hard on gas mileage and is not my routine driving styleThis is advertising...I bought this axle-back exhaust system to add some "muscle" to the tame stock exhaust note under driving conditions, not to be drowned out of the car by the obnoxiously loud drone heard under all driving conditionsI called AutoAnything to inquire about returning this exhaust system for a refund, but unfortunately, I was told their policy does not accept returns on exhaust systems once they are installed, but how would I know if the exhaust system performs as advertised or is defective unless I install it first and drive the car? The Customer Support at AutoAnything suggested I write or call Customer Support at the manufacturer (***) to see if there was anything they could do, but again I was told that they do not accept refunds unless the parts are defectiveAt AutoAnything's suggestion, I have tried to sell this exhaust kit on ***'s list for $less than retail, but have not had a single callThe sales rep at AutoAnything has offered me a "discretionary refund" of $30, but that was three weeks ago and I have still not received itThe sales rep has not responded to repeated inquiries regarding this refund and their return policyI will file a complaint against the manufacturer if the Revdex.com still determines that AutoAnything is not at fault. Return of undamaged product to AutoAnything, with free return postage, for a full refund (check or credit card credit acceptable)

Revdex.com, After researching this order it does appear the customer called us on 5/to inform us his kit arrived incompleteWe do ask our customer's to allow us hours to research the issue and get back tot hem with a resolutionToday will be the 48th hour and we are working on a
resolution for this customerWe have discovered that our website has a data issue that has caused the kit to not include everything the customer wantedWe truly apologize for the inconvenience and want to make this right for our customerWe can either pay the return shipping for the return and give the customer a 100% full refund or if they are okay with the kit and want to keep it as is we are willing to provide a $discountWe are willing to do whichever option the customer decidesWe have reached out tot he customer this afternoon and our waiting for a reply. Regards,***

***, * *** *** *** *** *** * *** *** ** *** *** ** *** *** ** *** *** *** accountThey should expect to see the refund within business daysI have also notified the customer of the refund via email. Regards,***
*** ***Contact Center
ManagerCustomer Satisfaction T: (*** *** *** * ** *** ***
** ***@autoanything.com Convoy Ct, Ste 200San Diego, CA 92111www.autoanything.com

Revdex.com, The customer called in yesterday and spoke with one of my supervisorsDue to the customer's loyalty with us we refunded the customer 100%This should be resolved, no further action is required at this timeWe apologize for the inconvenience to the customer! Regards,***

Dear ***,We did it!We've successfully cancelled your order. Your cancelled item(s) are: QuantityPart NumberItem 4***RBP 94R Black & Chrome Wheels A refund in the amount of $was credited to your accountThis should appear on your
statement in 5-business days.Just a quick reminder: at AutoAnything, it's easy to find everything you need to keep your ride looking-and performing-its bestAnd with Free Shipping on more than 99% of our products, and our One-Year Lower Price Guarantee, you can spend less time surfing websites, and more time enjoying your vehicleCheck us out at www.AutoAnything.comWe hope you'll visit us again soon. *** ***AutoAnything Contact Center Supervisor

***,Thank you so much for bringing your issue to our attentionWe really appreciate the opportunity to serve youFirst, we are very sorry the deflector arrived damagedWe know a lot of things can happen from here to there but even we have the expectation as consumers ourselves that someone
will be there to help when something goes wrongWe are sorry you feel that was not the case for your order with AutoAnythingWe have reviewed your order and comments and found that the return was already set up for you and there was no Restocking Fee charged on the returnThe return credit is the same as the new order fee to replace the orderSecond, we apologize if you were led to believe that the amount you spend makes a difference to us and that the level of service will vary related to that amount as wellThis is something we simply do not promote in our agents and we will be reviewing your order information and a training opportunityIf we do find that this is something we put out to customers directly or indirectly it will be dealt with accordinglyNow getting the new order to you is our prioritySince we have filed the claim already we are going to send the credit to the new order now and let the claim resolve in the backgroundWe have issued the new order this morning and adjusted the shipping to *** Overnight at no charge to youThe part is in stock in Georgia and will ship Overnight by 12/We will send you both confirmation this morning for the new order and tracking once shippedPlease let us know if you need further assistanceThank you, AutoAnything Customer Service