Anderson's Car Wash

Dear ***, Thank you for contacting AutoAnything.com I sincerely apologize for the inconvenience, I have reviewed your orders and it appears that you have been fully refunded for all transactions made on your credit cardOn 02/18/you were originally charged $For this
transaction you were refunded $on 03/02/and $on 03/01/(equaling $139.98) On 02/27/you were also charged $and this amount was refunded on 03/01/ This currently leaves us at a zero balance due, it may take anywhere from 5-business days for these credits to appear on your statement If you need any further assistance, please do not hesitate to contact us. To the ride ahead,*** ***Customer Service ManagerAutoAnything

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I own a $60,vehicle and I spend alot of money to maintain my vehicleI spent $for a dash kit and all day to install itDo you really think I would sit there and manually peel it off? You have to be insaneMy vehicle looks good due to the money I have spent on maintaining itI have provided you will pictures showing you the peeling of the dash kit which you requestedThis is suppose to have a lifetime warranty and your company and the manufacturer is NOT honoring the lifetime warrantyI maintain my innocence and have NOT, I repeat, HAVE NOT peeled anything off manually as your company insinuatedI would like a FULL REFUND due to the defects that I have experienced with this product over the period I have owned itIt began peeling on ITS OWN. Why would I peel this off? I have nothing to gainI would just like my money back since the product is inferior and started to peel off overtimeThis is not my faultYou stated it has a lifetime warranty but your company is not honoring itI will have to seek other options if we cannot resolve amicablePlease contact me at my phone # so we can discuss this personably and resolve it ASAP
Regards,
*** ***

Revdex.com, I have reviewed the customer's orderThe customer placed an order for an tonneau cover, which is a very heavy item, so it ships out via Freight TruckWhen an item ships out via Freight there are special delivery laws that are beyond our controlBy law the freight company has to allow
the customer to fully inspect the item to ensure there are no damages to the item because once the customer signs the Bill of Lading (BOL) by law, they are accepting the package as isSo if the customer signs the BOL and there is any damage, the freight company is no longer liable which means we are unable to file a shipping claimDue to the special instructions that are associated with freight, AutoAnything, takes great pride in educating our customers about the special freight laws so they do not end up stuck with an item that is damaged because they wee unaware with the freight lawsOn 11/we emailed this customer informing him of the freight lawsThe customer also called in to check his order status on 11/11, where we also verbally informed the customer of the freight laws (call is recorded)Even though we did our due diligence by informing this customer that if he signs the package he is stuck with it on two separate occasion, once verbally and once via email, we still offered the customer a $to help with repairs since we are not able to file a shipping claim since the customer signed the BOL accepting all responsibilityThe customer has refunded our $credit. Regards,***AutoAnything Contact Center Manager

***,Thank you for the review you left for us with the Revdex.comIt is important to hear from our customers about how we are doing for themWe are sorry for the experience you are having with your dash kit ordered from AutoAnythingThe dash kit you ordered does have a lifetime warranty against defects
and failure due to defectIt was determined using the photos you supplied that the dash kit was peeled off manually and no defect was foundThe manufacturer denied the warranty claim for this reasonYour request for a refund is understandableHowever, given that the manufacturer will not warranty the dash kit we did offer a refund of $to help make this right for youYou denied the offer to resolve this issueThe offer still stands and we are still willing to assist youPlease give us the opportunity to earn your trust and business again by providing feedback needed to ensure a star level of service on this or your next order at your earliest convenienceThank you, AutoAnything, Customer Service

Dear ***
We apologize for any inconvenience, unfortunately our delivery instructions clearly state the following:
4) INSPECTION UPON RECEIPT OF FREIGHT ITEM - Prior to signing for your freight item, it is important that you confirm that it arrived undamaged by checking the following areas:
INSPECTION AREA #- PACKAGING DAMAGE - Inspect the packaging for any signs of damageIf any substantial damage is present that you feel may have affected your freight item please refuse the shipment and DO NOT SIGN the Delivery Receipt If substantial packaging damage is not present, please continue to INSPECTION AREA #
INSPECTION AREA #- CONCEALED DAMAGE - After inspecting the packaging for damage, please open and inspect your freight item for any signs of "Concealed Damage"In the event that you encounter any damage, please refuse the shipment and DO NOT SIGN the Delivery Receipt
*** ATTENTION ***
If you sign the delivery receipt, you are assuming FULL LIABILITY for the product Please inspect the product thoroughly as you will not be able to return it for credit If you authorize the LTL delivery company to deliver your item WITHOUT anyone present to sign for it, you are assuming full liability for the condition of that product and you will not be able to return it for credit
If your freight item has failed your PACKAGING or CONCEALED DAMAGE inspection, and shipment has been refused, please contact us promptly at [email protected] or call (800) 874-and speak to one of our Customer Service Specialists
In addition, the delivery receipt you have signed clearly states that by signing you have "Received the above property in good condition..."
We have issued you a $discount for your inconvenience If you need any additional assistance, please do not hesitate to contact us.
*** ***
Customer
Service Supervisor
Customer
Satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The company originally issued me the check for the return shipping of $because I had said the exhaust must have been defective since it didn't fitOnce they received the exhaust back and I called them about the check for the $having a stop payment placed on it, and they said they were not going to reimburse me for the shipping, and that since they felt there was nothing wrong with the exhaust, they were ALSO going to be sending it back to me and keeping the $849. Now they're saying that actually they're going to accept my return...This company keeps changing their minds and this has been nothing but a huge headache for me. If they are accepting the exhaust back as a return, the shipping I paid should also be returned, especially after everything I had to go through with contacting an outside source (Revdex.com). The next letter I write will be to their states' Attorney General to look into this company, that has had over complaints registered with the Revdex.com]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The business is making claimsThe photos advertising the product do not state that they are sample imagesAfter reading several reviews online, I am not the first victim to be scammed by AutoAnythint.comThere are numerous complaints from consumers with the same issue I'm havingAttached is a screenshot of the web-page, pictures that illustrate the item and a picture of the item I receivedOne out of five pictures state that it's a sample image (below the four images that represent the item)However, there is no disclaimer on the link of the item I ordered stating that the items ordered do not match the sample imageThis is deceiving! The average consumer will assume that the sample image will match the item being ordered]
*** ***

Revdex.com, I would like to first apologize that the chat was disconnectedThat is something I will be looking into, we pride ourselves in world class service and apologize that was not the case for this customerAs far as the price goes, when a customer enters something into *** it will give you
the lowest price listed onlineOur starting price for the Performance Accessories Body Lift Kit is $but that is made for a car and not the customer's specific vehicleIf the customer wants the lift kit at $they can order it at that price but it will not fit the Nissan XterraThere are thousands of year, make, models, and sub-models and once you get to our site from *** and enter in your specific vehicle type the exact part and price will populateWe are are willing to provide the customer with a 20% discount for the confusion if they would like to purchase the Performance Accessories Body Lift Kit still Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com,
We have authorized the return for this customer and send them shipping labelsOnce the customer sends back his seat covers he will receive his crediteverything has been resolved for this customer
Regards,
***

Revdex.com, We would like to first apologize that the customer received two orders that arrived damagedThis is not business here at AutoAnything, we strive to provide world class serviceI have researched the customer's orders and like the customer mentioned, we took care of everything as
soon as we found out the first order arrived damagedI have also gone into the customer's replacement order and provided another full refund back to the customer's account and sent the customer an email to inform them as wellThe customer can dispose for the second damaged item as well, we do not need it to be sent back Regards,***

***, Thank you for filing a complaint with the Revdex.com! We cannot think of a better way for you to tell us how we are doing for youSo far you have been told a few different things each time you call leading to greater and greater frustration and here we areIt's understandable to
feel like you are being lied to over and overHowever, the items you ordered are distributed by AutoAnything for a company that does not sell to the publicYou are charged ahead of time to secure the order before it ships from an offsite warehouseThat being said you ordered it from AutoAnything.com and no one else has the responsibility to get your order shipped outWe have secured expedited shipping for you at no additional charge and a great discount on a great looking set of wheelsOur last correspondence with the warehouse has the wheels shipping todayNo tracking is available as of yetWe are actively checking every minutes or so and we will email you the tracking once it is availableWe are going to refund an additional 5% as a courtesy for your patience alonewe will send you a separate email with the refund informationWe realize that this does not make up for the time and effort already spent on this issue but we do hope that it does show how sorry we areThank you, AutoAnything Social Reputation department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I agree with the business response that brake rotors last on average 40,to 50,milesAs I stated in my original complaint the ones the business supplied lasted only 18,miles before rusting and becoming pitted resulting in loud noise and lost of effectiveness ! They were simply not make to last as represented there was not a defect that anyone would have noticed right away I have had to have them replaced and would therefore like a refund of the amount paid.I request that at the very least that the Revdex.com post this complaint as a complaint on the quality of the product not being as represented

Revdex.com, I have checked in with my Accounting department and we have confirmed that the refund was placed back into the customer's account in the amount of $It can take 5-business days for the credit card company to show the credit back into the customer's accountWe have also confirmed
the transaction was successful and can provide the transaction number # ***.Thank you,***

***, Thank you for your order with AutoAnythingWe are so sorry for the inconvenience this order has caused youWe reviewed your order notes and comments posted here as wellRest assured we are taking this seriouslyWe have passed the order information along to management and they will look
into the process that caused both the delay and negative experience with our customer service teamWe will send you a direct email you can reply to if you ever need assistance or have another issue that needs our attentionWe will be addressing your order as a training opportunity to improve how we address issues our customers bring to the table and so we can prove our dedication to a five star level of service to every customer every timeThank you, AutoAnything Customer Service

Dear ***,
Thank you for contacting AutoAnything We sincerely apologize for the inconvenience this may have caused At this time, we are reaching out to the manufacturer of the item to request authorization to exchange the brake kit for a new one We should have a
resolution within 1-business days
To find another great product or for any other questions, please contact us at
###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturday
from AM-3:PM
To the ride ahead,
*** ***
Customer Service Specialist
AutoAnything

The customer went online and placed the order, it appears the customer ordered incorrectly and on our website this item is marked as Non-ReturnableThat is the agreement the manufacturer *** has with their products because these *** covers are custom madeWe have talked to the
manufacturer *** and got them to agree to take this back as a one time customer courtesy due to the fact that we understand the customer clicked the incorrect part he needed for his vehicleThe customer is responsible for a $restocking fee that we cannot get around but we are able to allow this to be sent back when we usually cannotThe customer will also be responsible for return shipping but once sent back they will receive credit back to *** ***

Revdex.com, I have reviewed the customer's order and after further investigation I have decided to approve the returnWe have sent the customer an email with all the instructions on how to return the part along with a pre-paid shipping labelWe truly apologize to the customer for the inconvenience
we have caused Regards,***AutoAnything Customer Service Manager

***,Thank you for the review you left with the Revdex.comWe appreciate the opportunity to help you resolve the issue you are havingWe received your initial request to return the two items in questionWe advised returns must be in new uninstalled and resalable conditionThe two items in
the return were sent back to the manufacturer and upon receiving the items they were inspectedThey were deemed non returnable due to installation marks and scuffs indicating they had been installed and usedWe have already sent you the return denied email and the manufacturer is sending the units back to youWe are very sorry for the inconvenience and frustration you are experiencing regarding your orderThe return policy is plainly stated on our site and you were advised at the time of the return that the items need to be in new and unused conditionPlease advise if you have additional questions by calling our Customer Service team at *** *** *** *Thank you, AutoAnything Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I contacted FEDEX and the items are still with the sender and NO expedited shipping was givenThese items are due for delivery on October and come from milesThat is not expideted shipping like they promised and the items were to be shipped on September 29?