Anderson's Car Wash

This customer has filed a lawsuit against us and I am currently working with our lawyersI cannot reply to this message but I have refunded the customer in full for all orders, we currently have nothing else to refund this customer

Revdex.com,The customer placed the order for the seat covers on 11/29/On our website, our return policy states you have days to return something, unless it is the holiday season, you have daysin this case the customer purchased the item during our extended day return policy but it has been
months since the customer has received the item so we are not able to allow a return or exchange. ***
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Revdex.com, The customer is stating they would like a $discount because we are not paying for shipping labels or allowing him to return the incorrect wheelsThe customer called us on 7/and we approved to pay for the shipping label, allow him to return the order, and are waiving all fees associated with the returnI am not sure why the customer would like $when we agreed to take this back Regards,***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I am accepting this response because I have received my refund. Except the refund was initially given to me by a *** complaint and *** issued the refund. It was never explained how I was given not one but two used items. I have sent back both items because I was not trying to scam anything and so this business can see the type of product they sent out
Regards,
*** ***

Revdex.com, We are processing a return for this customerWithin 24-hours the customer will receive a an email with a return authorization number along with a pre-paid return label to send back the partOnce the item is in transit back the customer will receive a full refund Regards,***

Dear ***,Thank you for contacting AutoAnythingI sincerely apologize for the inconvenience this may have caused youWhen any item is delivered to you, you want to fully inspect the item for damage that may have occurred in transit or from the originating warehouseOnce and item has been
installed or attempted to install, the item may have been damaged during installationDamage during installation is not covered by the manufacturers warranty nor a claim through the carrier
The manufacturer has agreed to take the item back as a courtesy with a 15% restocking feeIf you would like to exchange the item for a brand new set you would only pay the amount of the 15% restocking fee, which would be $If you prefer to keep the item, I can issue you a discretionary refund of $150.00.To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturdayfrom AM-3:PM.To the ride ahead,*** ***Customer Service SpecialistAutoAnything

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business has performed the promised action and I now consider this complaint resolved
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have been in contact with a supervisor from Auto Anything and will be emailing him an estimate, onthe cost of the replacement parts and the installation Once I receive my credit for the estimate I will consider this issue resolved, Thanks
*** ***

Revdex.com,We found out the replacement item is on back order, due to the inconvenience, we have gone ahead and issued a refund per the customer's request.Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes I did see the brake pads shipped out which is good news however this action is merely due to the complaint filed here I made several attempts by phone and email to get assitance with no prevail and had I not filed a complaint nothing would have been done which is horrible customer service! Also for the brake pads not being available until around the 9th you sure did find some sooner! The whole situation is very sad that you have to lie to the customer and force them to file a complaint before you help outThough it seems like your doing me a favor your really not my pads should have been here a few days ago. So no I'm still not satisfied with your poor attempt to resolve this matter!
Regards,
*** ***

***,Our Sales manager called the customer back on 4/4/and informed the customer that due to the pricing error on our website we will honor the price he sawWe ended up discounting the order $147, which brought the total price down to $The customer is getting the price he saw and was
informed by us that this was resolved over the phone.Regards,***

Dear Mr***,Thank you for contacting AutoAnything I sincerely apologize for any inconvenience, from our records it appears that this may have a duplicate order I have recreated your return and emailed you return instructions along with a free *** prepaid label Once the
item is in transit to the warehouse a full refund of $will be issued back to your *** accountIf you need any further assistance, please feel free to contact us.*** ***
Customer Service Manager
Customer Satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We are agreeable to the decision to return mats ASAP for refund without restocking fee and with paid return shipping, but we have never requested, nor are we interested in, placing a new order for alternate matsPlease issue return label so we can return the incorrect order to issue full refund.
Regards,
*** ***

***,This customer paid with a prepaid *** gift card a total of $on 3/31/That order was canceled as the item was regrettably discontinuedHe re-ordered again a new order that totaled $on 4/9/That order had a fit issue and when we attempted the refund he stated he did not have the card any longerWe then issued a check for $on 4/28/which was acceptedThe $was still on the prepaid card when he discarded itOne of our agents, as a courtesy, tried to charge the card $for him on 5/2/and issue another check but the charge declinedThe card no longer had any funds on itIt is our understanding that the $he is asking for has been returned alreadyAs a one time courtesy we are willing to extend a $store credit to mend the bridgeWe feel this a fair compromise at this time given the circumstancePlease advise, thank you

Revdex.com, The customer purchased brakes and rotors with us back in The manufacturer, not AutoAnything Incoffers a warranty but the warranty does not include wear and tearMost vehicle owners replace brake/rotors every 40,to 50,on average which is about 3-yearsThe customer
has used these parts for over yearsWarranties only cover manufacturer defect, which would have been noticed as soon as the parts were installed and would not occur after years of properly workingThe manufacturer denied the customers warranty request because after they viewed the photos from the customer they deemed the issues coming from simple wear and tear, which is after years. The customer is more than welcome to call the manufacturer, this is their warranty policyAutoAnything always tries to help facilitate warranty issues for our customers but the warranty is issued by the manufacturer of the parts. Regards,***

Revdex.com,
Our return policy is listed on our website under the Returns portionI will include the link and verbiage below for your referenceOur customers have days from the date the part is delivered to return a part as long as it is new and uninstalled and in resalable conditionThe customer
placed the order on 10/1/16, it has been over days so we are unable to provide a return authorization to the customer at this time
http://www.autoanything.com/policies-and-programs#returnpolicy
Regards,
***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com, We have approved for the customer to throw the nerf bars out, we have already provided a full refund in the amount of $back to the customer's credit card as a one time courtesy Regards,***

*** ***, Thank you for your recent emailI have researched your order and it appears that you were working with a manager here at AutoAnythingDue to the delay we first provided a credit in the amount of $Once you informed us that you needed to cancel the order we
cancelled the order and provided you a full refund of exactly what you paid of $It looks like the issues have ben resolvedWe truly apologize for the delay and inconvenience we have caused youIf there is anything else we can do please do not hesitate to reach out Regards,***