Anderson's Car Wash

[redacted] ***, Thank you for your recent emailI have researched your order and it appears that you were working with a manager here at AutoAnythingDue to the delay we first provided a credit in the amount of $Once you informed us that you needed to cancel the order we cancelled the order and provided you a full refund of exactly what you paid of $It looks like the issues have ben resolvedWe truly apologize for the delay and inconvenience we have caused youIf there is anything else we can do please do not hesitate to reach out Regards,***

BBB,The customer placed the order on 12/10/2014. Our return policy (stated below) is on our website if you visit [redacted] . We allow a return to be made within 30 days from the date of purchase. If we send an incorrect part or the customer places an order for the incorrect part we will... take it back no questions asked as long as the product has not been installed and is within our 30 day return policy. Unfortunately the customer did not contact us until 6/30/2015, which is 7 months after the customer received the part. We are unable to return a part that has been 7 months old.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have been in contact with a supervisor from Auto Anything and will be emailing him an estimate, onthe cost of the replacement parts and the installation Once I receive my credit for the estimate I will consider this issue resolved, Thanks [redacted]

Revdex.com, The customer received 20% off yesterday and was emailed for their recordsThey will see the $refund on their credit card within 3-business days Regards,*** AutoAnythingCustomer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do appreciate their efforts, but I paid a company that installs tops and they circled the parts we needed At this time, I just want to return the entire purchase for a refund To plan on having this top ready to install and make arrangements for the previous hard top to be out of our way has put a hardship on my husband for a gift he cannot fully use We are very disappointed in [redacted] and their lack of quality control to ensure every part is top notch for installation and extremely disappointed in Autoanything insisting this is now a warranty issue because we opened the package and during installation find defective parts that we have to figure out how to install around that fact, just so my husband can have a top until we figure something out.At this time, I am making arrangements for another purchase with another company and have it installed Therefore, as soon as possible (22nd of June) I will need an authorization form and prepaid postage to return this product to Autoanything without a restocking fee as I was told would happen from their customer service department.Thank you Regards, [redacted] ***

The check the customer is referring to was sent on 9/8 via USPS. I can take 5-10 business days to arrive. If the customer does not receive it by the end of this week we would suggest he call us directly so we can stop payment on the check and reissue another one. Our records do indicate the check... was processed and sent out so we need to give the post office the sufficient amount of time to deliver before we can process another check.

Revdex.com, The customer placed an order for an exhaust system on 8/10/The item the customer purchased is something we call a "quick ship" item, meaning they ship out within hours of the customer placing the orderWhile we attempted to cancel the order, the item had already shipped outWe
could not refund the customer until he received the part and shipped it back to usOn 8/14/we credited back the customer, the full amount, of $While it can take *** a few days to refund the customer, we did provide the customer a refund as soon as our part was in transit back to usRegards,***

Revdex.com,Thank you for your emailI have researched the customer's order and see the order was delayed a few days due to stockWe approved to send the brake pads via overnight shipping free of charge to the customer for the delayThe order has shipped out today and will be delivered to the
customer tomorrowWhile we did have a slight delay in shipping due to inventory we did work with the customer and make the issue rightThere should be no further action required Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that AutoAnything makes their return policy available on their website, however, the average consumer doesn't read all information available on a web site prior to making a purchase. I would expect better from AutoAnything.
Regards,
*** ***

Revdex.com,The have been in constant communication with this customer and have resolved the issueEverything on our end is resolved, thank you for the follow up. Regards,***

Revdex.com, I understand the customer is upset, we can offer a $discount since we are not able to file a damage claim due to the BOL being signed by the customerPlease let me know if the customer is willing to accept the discount. Thank you,*** AutoAnythingCustomer Service Manager

We have refunded the customer in full and did not require him to return anythingThe customer should already have a refund back to his credit card in the amount of $There should be no further action required

Revdex.com, Thank you for your emailAutoAnything does have a return policy stating on the website that anything that has been installed in non eligible for a returnAll returns must ne new and in resalable conditionIf the customer would like to send us photos showing the condition of the mat we
can look inot a returnIf the mats are not resalable we will be unable to provide a return authorization as stated below on our website: Sincerely,*** AutoAnything Customer Service Manager

Revdex.com,AutoAnything would like to apologize for the experience the customer enduredWe strive to provide World Class Customer Service and we apologize tremendously that this was not the case for our customerWe have issued a full refund in the amount of $55.99 back to the customer's credit
cardWe do not need the deflectors back, the customer can dispose of them as they wishWe apologize again for the inconvenience we have caused Thank you,***AutoAnything Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
***
*** *** Wish them wellI'll never order from them againLesson learnedI will be sure to let others know how much they appreciated my businessThanks

Revdex.com, Thank you for the replyI went to *** and searched for the Day Star leveling kit for the Nissan Frontier and when you see AutoAnything is states the price range for this kit as being $49.95-$The reason for the gap in price is due to this part being vehicle specificSome vehicles such as trucks are going to require more parts than a coupe or sedan so there is a huge price discrepancy due to the amount of year, makes, and models we have to offer in the U.SWith that said, the customer has a Nissan Frontier, which will require the specific part number *** which is listed for $When you enter that exact part number into *** there is no price listed with any company for $Like I mentioned in the previous email, the customer can order the Day Star lift kit for $but it will not work for his vehicle, it is for a coupeWe are not advertising information, we do sell a Day Star lift kit for $and the customer is more than welcome to purchase it but it will not work for his specific vehicle Hopefully this helps clear up the confusionRegards,***AutoAnything.com

***,Thank you for the complaint you filed with the Revdex.comWe appreciate the time it took to write the review as wellWe are sorry for the experience you had ordering and not receiving a headlight in timeWe have confirmed the refund transactions were split in two separate transactionsOne
was for $and that transaction number is ***The second is for $and that transaction number is ***Both transactions total $and can be verified with your bank.Thank you,AutoAnything Customer Service

Dear Mr***,
We apologize for your experience. Per your conversation with our Contact Center Supervisor on 10/6/14, we issued a courtesy refund in the amount of $back to your original form of payment. If you have any further questions or concerns, please contact us at
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AutoAnything Customer Service

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Gift card came todayi have full refund now.I am happy.thanks
Regards,
*** ***

Dear *** ,
I apologize for any inconvenience, AutoAnything has no way of forcing the manufacturer to product a discontinued product It is similar to asking a car manufacturer to produce one if its discontinued models We have issued you a full refund for your order If you need any further assistance, please do not hesitate to contact us
*** ***
Customer Service Supervisor