Anderson's Car Wash

Revdex.com,The customer called us stating they received a defective exhaust from us and in good faith we authorized a warranty return authorization number to the customerOur website states that we will not provide the return postage for any warranty returns, it is our policyHowever we agreed to
reimburse the customer the $shipping they paid as a one time customer courtesyHowever, when the warehouse inspected the exhaust they determined the part was not defectiveAfter testing the returned exhaust, we determined the part was in good working condition so we failed the warranty return and informed the customer the part was not defectiveAfter reviewing the notes, photos, and customer calls I have decided I will reimburse the customer in the amount of $for the exhaust he returned as a one time customer courtesy, however we will not reimburse the shippingWe feel that this is fair since we are agreeing to provide a full refund on a part that was not defective and has been used owe are no longer able to resell the item. Regards,*** AutoAnything

I am currently direct messaging this customer at his suggestionI am awaiting reply

***, This is the first time I am seeing this complaintIn fact, it has been serval weeks since one has come throughI apologize, if I had received it earlier I would have repliedWe have resolved this issue, on 3/29/we refunded the customer in the amount of $back to the ***
credit cardThe customer should have received the credit back by nowAre they saying they have not? ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We are following Fraud protocol with the customer's credit card companyThe item was shipped and signed for at the customer's billing addressif the customer is stating they did not receive the order due to fraud the correct protocol is to file a dispute through the customers credit card company
If the customers credit card company confirms this was a fraudulent charge they will deny our chargeback and refund the customerUnfortunately we do not have any control over refunding the customer it is 100% on the credit card company to let us npw this was a fraudulent charge

Revdex.com, Thank you for providing us an opportunity to assist our customerI have reviewed the customer's order and the customer bought the ** *** *** Grille Guard on 3/29/Per our website this manufacturer (** ***) offers a year warranty on the finish and a year warranty
on the part being able to work and function correctlyThe customer called in to inform us that the grille is rusting which will fall under "finish" and is covered under a year warrantyThe manufacturer ** has declined the warranty request since the issue is outside the warranty timeframeAlthough the manufacturer declined the warranty request we wanted to assist our customer in some way other than just saying sorry and apologizingSo we offered the customer $in store credit to use to buy a replacement and the customer declinedWe have done everything we can do to assist this customerPlease see below, it is a cut out from our live website that states the warranty timeframe for the part the customer has purchased:"Your ** *** *** Grille Guard is backed by a 3-year workmanship warranty and 1-year finish warranty"Sincerely,***
Contact Center Manager
Customer Satisfaction

*** ***, Thank you for your recent email to AutoAnythingAfter researching your order it appears we have processed a return for you at no charge to youOnce the item is in transit back you will receive a full refund in the amount of $We will be paying for the return
shipping back so there will be no cost to youIt appears everything has been resolved on your orderif there is anything else we can assist you with please do not hesitate to reach outWe truly apologize for the inconvenience and we have caused you Regards,***

Dear ***,Thank you for your recent order with AutoAnything I sincerely apologize for the inconvenience, unfortunately we do not have images for each individual product we sell Due to the inconvenience, I have sent you a separate email containing return instructions and a prepaid
*** mailing label Once the item is in transit to the warehouse, a full refund will be issued back to your original form of payment and a confirmation email will be sent to you.To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturdayfrom AM-3:PM.To the ride ahead,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
RobertThe is *** ***They are suppose to send me a checkThat card I bought so I didn't have to use my debit card or give out my bank account number on the internetI cut that card up I soon as they got there moneySo if they put it on that card I don't know who will get the money*** ***Thanks for your responce
Regards,
*** ***

We ended up writing this part off for the customer do to a data issue and providing the customer with a full refundThere is nothing left to credit as he received all money back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Business has asked for me to confirm my shipping address while already having my shipping address on file for a few yearsI received an e-mail from a Customer Service agent asking to confirm my address. I replied to this e-mail and confirmed my address, however this does not resolve the actual issue of having the replacement product physically shipped to the aforementioned address with a tracking number communicated to me for verification.As such I find this response unacceptable and hereby will reject it until such time when the replacement product has been shipped with a tracking number provided to me or physically received at my already confirmed address
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will except a partial refund for the defective product you sent or you can ship me the *** *** part #*** and THEN I will ship back the original grill guard in that one box
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear ***, Thank you for contacting AutoAnything.com I sincerely apologize for the inconvenience with this order We have confirmed with *** that the part you have ordered does not actually come with an additional leaf spring as shown in the imageI will be requesting a
return authorization number from the warehouse, once we have authorization to return the item, we will email you a prepaid *** label to return the item for a full refund To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturdayfrom AM-3:PM. *** ***AutoAnything Customer Service Manager

*** ***, Thank you for your recent feedbackI have researched your order and it does appear we have provided a full refund back to your credit card in the amount of $on May 7th, It can take *** 1-d business days to refund your
accountWe truly apologize for the production delay with the wheels you orderedWe strive ti provide accurate shipping dates and apologize that was not the case with your orderWe sincerely apologize for the inconvenience we have caused youit looks like everything on the order is resolvedIf there is anything else we can do please do not hesitate to reach out Regards,***

We emailed the customer a warranty RMA number to return his shocks and replace them under warrantyPlease have the customer contact us directly if they did not receive the emailWe are trying to cooperate and get this resolvedWe may not have an accurate email since the last purchase was years
agoWe can be reached at ***Otherwise it appears this one has been resolved
Thank you,
***