Anderson's Car Wash

Dear Revdex.com,
We apologize for the customer's issue but we send clear instructions on how to proceed with these heavy, high ticket items. As a courtesy, we refunded hi in the amount of $due to his inconvenience. Even though we sent the email below, he still installed the
product. Once a freight item is signed for, it is non-returnable. We clearly state this in the instructions we sent below:
Dear *** ***
PLEASE READ THIS ENTIRE E-MAIL, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR ORDER! Due to the size and weight of your item, special delivery instructions are required. Please pay special attention to item #4, as it requires actions on your part which will ensure a successful delivery. Thank you for taking the time to review the following information & Instructions regarding your AutoAnything Order:
1) FREIGHT ITEM DETAIL:
SKU: ***
Description: UnderCover Elite Tonneau Cover
Vehicle: Toyota Tundra Crew Max, short bed (approx5' 6")Concealed Damage"In the event that you encounter any damage, please refuse the shipment and DO NOT SIGN the Delivery Receipt
*** ATTENTION ***
If you sign the delivery receipt, you are assuming FULL LIABILITY for the product. Please inspect the product thoroughly as you will not be able to return it for credit. If you authorize the LTL delivery company to deliver your item WITHOUT anyone present to sign for it, you are assuming full liability for the condition of that product and you will not be able to return it for credit
If your freight item has failed your PACKAGING or CONCEALED DAMAGE inspection, and shipment has been refused, please contact us promptly at [email protected] or call (800) 874-and speak to one of our Customer Service Specialists
5) FREIGHT ITEM RETURN RESTRICTIONS - This process is designed to deliver the correct freight item. Due to their exceptional size, weight and pirestrictions, freight items are not returnable **
** - Items may only be returned if damaged during shipment, or if the wrong part number was sent as a result of an error by the manufacturer or AutoAnything. Exchanges due to incorrect ordering by the customer may be offered at the discretion of AutoAnything and are subject to a 15% Restocking Fee, plus Return Freight Shipping paid for by the customer
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We are committed to providing the best shopping experience and look forward to serving you and your vehicle for many years to come
If you have any questions, you can contact us at (800) 874-- Monday thru Friday from AM - PM (PST), or via e-mail at [email protected]
Warm Regards,
Your Friends At AutoAnything
http://www.autoanything.com
Warning: This email may contain information proprietary to AutoAnything and is intended only for the use of the intended recipient(s)If the reader(s) of this message is / are not the intended recipient(s), you have received this message in error and any review, dissemination, distribution or copying of this message is strictly prohibitedIf you have received this message in error, please notify the sender immediately and delete all copies

After reviewing your order it appears you called in yesterday and we agreed to issue you a replacementIt appears that as of yesterday everything has been resolved to the customer's satisfactionIf there is anything else we can do to resolve the issue please let us know and we will be more than happy to look into it Regards,***AutoAnythig.com

helloi am not sure if you contacted autoanything but they returned my moneytheir policy to hold a persons money for days even after cancelled is very disturbingthat may be something you discuss with thembesides that I have my money back and will do my part to warn otherstks for your help, please close this case*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved

This was already resolved the customer was credited back the full amount of $
Thank you,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
At this time I cannot provide you pictures, I sent you what the dealership told me the exact pieces were that needed to be shipped to me and I am actually working out of town I will be glad to send you the damn pictures next week and at that time I want the postage paid label to ship the piece of crap back to you and stop being harrassed over some pictures for a brand new product straight out of the box that you sold to me I will be expecting a full refund, and you will get the pics next week so that we can end this once and for all.I should not have to do your job, you should gladly just let me ship it back and then you do the work to take the pictures you need But, I will hold your hand a little longer only so I can get my money back
Regards,
*** ***

Revdex.com, The issue is not a warranty issue but a damage claim issueThe cover was damaged in transit by the freight company but because the customer signed the BOL accepting the package as is we are unable to file a shipping claim The warranty info for this part is:*** *** ** *** *** is backed by a 3-year warranty for workmanship & materials of its composite structure (excludes paint), and a 1-year warranty for hardware & strutsRegards,***

Revdex.com,
I can return the item and provide the customer with a full refund but I need to confirm the parts have not been installedWe certainly do not want our customer to be stuck with something that will not workPer our website, our return policy states anything can be returned as long as
it is in new, resalable conditionIf the customer did not use these we will be happy to process a return for themPlease advise
regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My argument is based on how I was misled in their advertising that the *** lowering springs would work with oem and aftermarket KYB Struts and ShocksThe only way to know whether or not this combination would have worked or not was to actually install themAfter installing them, I noticed on certain roads the suspension would bottom-outAfter a few weeks of the same I decided to complain to their customer service about my experienceThey connected me to their expert suspension tech guy who explained to me the reason I'm bottoming out is because the struts and shocks are longer than the shorter *** lowering springsI explained what I was told to customer service and was told I didn't ask that question before purchasing the itemI explained to her that I went based on what their website says, that it would work with oem or aftermarket struts and shocks to no availTo show that I would've gotten the same response, had I spoken to a live person, I went on a live chat with themI pretended to be a new customer inquiring whether or not these two items would work, and was told it would(see original complaint)When I confronted customer service with this bombshell, I was still denied a full refund for the *** lowering springs, and replacement of the front strutsLook, the fact of the matter is my vehicle is bottoming out as a result of these items that are supposed to work together, according to their website's advertising(see original complaint)And the fact their first expert confirmed that from the beginning.Therefore, I would only accept they admit their advertisement, change it to avoid any future complaints with other consumers, give me a full refund for the *** lowering Springs and replace the front KYB Struts with a fresh pair, because there's no telling what is the extent of the damage these lowering springs caused the rest of my suspension
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have attached a photo of the *** ad showing its for my nissan xterraIt does not state starting priceIt states $I still belive this should be the honored price for the lift kit for nissan xterra xe
Regards,
*** ***

***, We are sorry for the experience you are having with your order from AutoAnythingWhen you call and get a different agent, they take ownership of the issue and will attempt to resolve your issue in 1-business daysNow we have a new responsibility through the Revdex.com to help you
locate the lost package with the assistance of the carrierWe will be working closely as a team to see what answers we have for you now and see if the package can be locatedWe will email you directly through the order pageWe will advise 1-business days since we are initiating a new contact at this timeThank you, AutoAnything Customer Service

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. AS OF 01//16 I STILL HAVE NOT RECIEVED THE VENT VISORS FROM AUTO ANYTHING. STILL HAVE NOT RECEIVED
Regards,
*** ***

Revdex.com, I am in agreement with this customerHe called in within our day return policy and we did not follow up with our vendor regarding the returnThis was an error on our endI have already refunded the customer in full in the amount of $287.98, they have also been notified via email
regarding the refundWe apologize for the inconvenience we have caused this customer. Regards,***

Dear *** ***, Thank you for contacting AutoAnything.com! We would like to apologize for Sunday’s e-mail promotionWhat was meant to be a light-hearted April Fool's Day joke turned out to cause confusion and inconvenience by creating the impression
that a real order was placedNo order has been placed without your authorization and no charges have been made to any cardWe sincerely apologize for the inconvenience this has caused Please rest assured that we take your complaint and online security seriously and will be sharing your feedback with our marketing department to avoid any confusion in the future If there is anything that we can do to help address any concerns, please feel free to contact us at (800) 874-(option **)We are here for you from Monday-Friday AM-PM (PST) and Saturday AM- 3:PM (PST). Thank you for contacting AutoAnything.com! We appreciate your business

***,Thank you for the complaint you filed with the Revdex.comIt is important for us to know how we are doing for our customersWe have reviewed your complaint and your orderWe are sorry for the pricing error that caused your order to be cancelledWhile the error was most definitely not your fault we cannot sell a product for the price on the site at the time of your orderAs we advised in earlier correspondence we did cancel the order and notify you by email that the order was canceledPricing errors and information errors on our site are regrettable and we did not mean to cause you any griefListed on our site is information about pricing and site errors"AutoAnything reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior noticeSuch errors, inaccuracies or omissions may relate to pricing or availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability." As to your request for the original price for a product that is almost times that price normally, we cannot sell it at that priceWe understand that this is not what you want to hearWhen you called earlier you were informed that it was a sale price (while supplies last) that we ran out ofIt was available for a very short time at that pricePlease advise if you have any questions or need of further assistance.Thank you,AutoAnything Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not changed any of my statements that were made to the customer service representative. The product was replaced under warranty for the exact same reasons, "poor workmanship and poor design" March 19, 2013. The manufacturers warranty that Autoanything uses to sell these inferior products is still in effect and applies to this item. Please refund the full amount that I paid for the product. $
Regards,
*** ***

Revdex.com,we have agreed to honor the price and have emailed the customer the following: I would like to apologize for the inconvenience we have caused and the delay for the part you orderedI am unable to place an order for the part at this time because it is out of stock and removed from our
system until back in stock and ready to be sold againI have documented your order and am sending you this email for your records to inform you that when Part * *** is back in stock we will honor our price of $due to the back order and cancellation of the itemOnce again I truly apologize for the inconvenience Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told by a rep from your company that this resolution would not be possibleIf I could just get the parts I ordered I would be happybut apparently that won't be possiblethe only other resolution I would except is a full refund, and I will
Regards,
*** ***

Revdex.com, The customer received 20% off yesterday and was emailed for their recordsThey will see the $refund on their credit card within 3-business days Regards,*** AutoAnythingCustomer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to have an exchange for the original *** that I ordered for the same price or a discount so I can make this one fit correctly
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** the Contact center sales manager did call after filing the complaint with the Revdex.com and advised that he was "sorry about the inconvenience with the momentary pricing errors." Momentary meaning days or so before the advertised pricing was changed*** did offer to honor the advertised price for one of the items onlyThey would not honor the full pricing of all items that I needed to purchase*** did send me an email with a special quote with the offer that he did makeI am still needing parts to start the install of the items I did purchase through ***'s offer in hopes that Auto Anything would stand by the advertised pricesI still don't like how it took a total of different employees from auto anything to attempt to make this situation rite*** is the only one that offered anything other than an "oh well" type of solutionI would still like the advertised price not only on principal but for all the hoops that needed to be jumped through to get any kind of a fair resolution from Auto anything
Regards,
*** ***