Anderson's Car Wash

Dear ***,
Thank you for contacting AutoAnything We sincerely apologize for the inconvenience this may have caused At this time, we are reaching out to the manufacturer of the item to request authorization to exchange the brake kit for a new one We should have a
resolution within 1-business days
To find another great product or for any other questions, please contact us at
###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturday
from AM-3:PM
To the ride ahead,
*** ***
Customer Service Specialist
AutoAnything

Revdex.com,The customer placed the order on 12/10/Our return policy (stated below) is on our website if you visit ***We allow a return to be made within days from the date of purchaseIf we send an incorrect part or the customer places an order for the incorrect part we will
take it back no questions asked as long as the product has not been installed and is within our day return policyUnfortunately the customer did not contact us until 6/30/2015, which is months after the customer received the partWe are unable to return a part that has been months old

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I contacted FEDEX and the items are still with the sender and NO expedited shipping was givenThese items are due for delivery on October and come from milesThat is not expideted shipping like they promised and the items were to be shipped on September 29?

Hello, Our Customer Service team has been working with Mr *** to resolve this issueA refund was indeed issued on 4/in the amount of $as a review related courtesyAnother refund was issued on 4/in the amount of $making up the balance of a full refundThe time it takes to
send and post the refund to a customer's account is industry standard and largely depends on the customer's banking institution as well. Thank you, AutoAnything Customer Service

Revdex.com, The Quick Disconnect feature is vehicle specificSome vehicles are not able to utilize the feature due to the vehicle specsIf the customer is not happy with the item because they cannot utilize this feature on the Toyota Tacoma we can either return the item for a refund or provide the
customer with a discountPlease have the customer let us know how they would like to move forward and we will do what we can to accommodate the customer and resolve the issue. Regards,*** *
*** ***Contact Center ManagerCustomer Satisfaction T: (858) 569-x7036 | F: (858) 569-8503E: ***@autoanything.com Convoy Ct, Ste 200San Diego, CA 92111www.autoanything.com

Revdex.com,
After reviewing the customer's profile it appears he just called us yesterday and we agreed to provide him with a $refund to help compensate for the scratches on the coverif this resolution is not satisfactory please have the customer contact be directly at
***@autoanything.com
Regards,
***

I took the pics The dealer marked the defective parts I just sent them and I want a prepaid postage label so I may return for a full refund Their handling of this situation is very disappointing You pay that much for a product and it is defective as you pull the parts out of the package and immediately they say it is a warranty issue? The deaker identified the parts needed and that should have been sufficient This will not be resolved until I get my refund

We have refuded the customer's credit card in fullThe customer must get the refund from ***, we have refunded the *** account in full

Revdex.com,We are trying to be fair to the customer even though our policy states to deny the return and the shipping chargesWe do not want the customer to be out that much money and want to work with himWe are willing to eat the cost of the part and refund him for it 100% minus the return shipping he paidI think that is more than fairWe are not bale to do much more, we are giving him back what he paid for the entire partRegards,***

To whom it may concern,I just received an email from Auto Anything that they are sending my clamps by FedEx delivery. Please discontinue the complaint.ID ***Thanks*** ***###-###-####
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved

Dear ***,What Thank you for contacting AutoAnything I apologize for the inconvenience that was caused, as an exception to our policies, I will accept the item for a full refund In a separate email you will receive return instructions and a prepaid *** label to return the item
Once the item is in transit with the provided *** label a full refund will be issued to you and a confirmation email will be dispatched Please keep in mind, a $discount was already processed on this order on 4/5/15, thus leaving the total refundable amount as $ If you need any further assistance, please do not hesitate to contact us.*** ***
Contact Center Manager
Customer Satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was charged $for shipping and handling twice and until I am give a FULL refund of $I will not deem this closed
Regards,
*** ***

Revdex.com, I have reviewed the customer's order and we have agreed to pay the return shipping for the wheel orderThe customer is not paying anything out of pocket for the returnThe customer will be receiving a full refund for his return Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***,Thank you for contacting AutoAnything.com I sincerely apologize for the inconvenience, in order for us to place an order for a custom made part we must collect payment for the item upfront The estimated shipping date is clearly stated online prior to placing your order
By submitting your order, you agree to the aforementioned shipping date I have attached a screenshot of where we display this information online If you need any further assistance, please do not hesitate to contact us.To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturdayfrom AM-3:PM.To the ride ahead,*** ***Customer Service SpecialistAutoAnything

***, The customer never called us back to inform us they were not satisfied with the replacement matI have requested a Return Authorization number for the manufacturer and will email the customer with return instructionswithin hoursNormally we only allow a day return policy, we will make an exception for this customer as long as the item is returned in new and re-sellable condition. ***
*** *** *** ***
*** ***Customer Satisfaction T: (858) 569-x7036 | F: (858) 569-8503E* ***@autoanything.com Convoy Ct, Ste 200San Diego, CA 92111www.autoanything.com

I want to thank you for helping me with my order, it came today later than it should have but I did receive it…*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com, The customer did not notify at miles when the item was still covered under warrantyWe have no way to prove this is not basic wear and tear at this pointWe cannot replace breaks under the information the customer providedThe manufacturer and I have both reviewed this case from this customer and based on all the facts the customer has used this on his vehicle for serval years without a problemWe are unable to provide credit or a replacement at this time based on our warranty policy listed online. Thank you,***

This was already resolved the customer was credited back the full amount of $
Thank you,
***