Anderson's Car Wash

*** *** Thank you for your recent emailWe truly apologize for the inconvenience and confusion of our websiteAfter researching your order I do see you were charged with a 15% restocking fee in the amount of $13.20, I do not see where we charged you for shippingIt looks like we
covered the shipping cost back for youI have gone ahead and issued a refund for the restocking fee in the amount of $and you should expect to see the refund on your credited card within 1-business days Regards,***AutoAnything Customer Service

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com, The original call from the customer for the warranty request was due to rust which is considered "finish" and not defectDefective is considered only when a part is not working properlyIf the customer is now saying the part is defective, and no longer works, we would need to see photosUnfortunately, rust is not considered a defect with this manufacturerThey will only replace the part if the part is defective and will not functionAutoAnything has a day return policyWe allow a customer to return something within daysAfter that the part is deemed a warranty and is handled by the manufacturerWe always will help facilitate a warranty request for our customers but the manufacturer is who makes the call since it is there part and there warranty policyThe $was from AutoAnything, we wanted to help the customer out somehow but we cannot approve to replace something that is not qualified under the ** *** warranty policy Regards,***

Dear ***,Thank you for contacting AutoAnything I apologize for any inconvenience this may have caused you We will be happy to ship you a replacement item, one of our agents has contacted you requesting for you to verify your shipping address Please respond to the agent at
your earliest convenience so we can resolve this issue for you If you need anything else, please let us know*** ***Customer Service Manager

Revdex.com, Can you please provide the customer's information so I can look up his order to reference the warranty? I do not have access to any information other than the below email from you Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
No I do not except the response given , this item is covered by a structural damage warranty that's not being honored by this companyThis top cannot be repaired because its broken at the gas shock tower that effects the integrity of the topThis top reguires both gas shocks working in tandem to hold it in the upright position without both its just a $paper weightThe have the audacity to offer me $credit for $paper weight well that's ridiculous and down right disrespectfulI want a full refund of my purchase not some lame a excuse about shipping anything can be shipped back this is just asinine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My credit card company said they are reviewing the issue We have not been told that I will receive my money back I was told that my credit card company is awaiting a response from autoanything I will contact my credit card company to check the status and return to this site and document my findings In the meantime, I would encourage Autoanything to share their communication they provided to my credit card company, as to this date, I was told there hasn't been any
Regards,
*** ***

Revdex.com, This one was resolved as wellCustomer was sent a replacement cargo mat in April and it fit. ***
***

Here is the link to AutoAnything's website for this *** axle back exhaust kit (look under info and manufacturer info tabs): ***
and here is the link to the *** video: ***
This exhaust kit installed on my car sounded nothing like the car in this video, which is also a Mustang V(same car as mine). If it did, I would have had no complaint, would have kept them installed on the car, and would not be seeking a refund. AutoAnything's website (see product link above) makes no mention of this unbearable in-cab drone, nor does it state which products are non-returnable. In fact, it states in the "Return Information" tab that "the vast majority of products available at AutoAnything are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition." This exhaust kit has been kept in a new and unused condition, and I have all of the original paperwork. However, I threw out the original packaging.
The website also does not even provide specific product details under the "Info" tab for the axle back exhaust kit, which is the product I ordered. The only description provided is for the cat back exhaust kit, which is different than the product I ordered. For all of these reasons above, I feel I was misled into buying a product that was misrepresented by the retailer (AutoAnything) and by the manufacturer (*** Exhaust)

Revdex.com,
We would like to truly apologize to the customer for the frustration and inconvenience we have causedAfter reviewing the tracking information, the customer is 100% correctI have refunded the customer for the overnight shipping in the amount of $back to the creditWe
apologize for this error and have also sent the customer an email to inform them of the refund as well
Regards,
***

Revdex.com,
We truly apologize for the delay and inconvenience it took to resolve this customer's complaintWe have been working closely with our manufacturing partner Draw Tite to get the part shipped outDuring on investigation we discovered they are having some issues with production and have placed
this part on hold until they can work out all the kinksWe have reached out to the customer and provided them with a pre-paid shipping label to get this back for a full refundIf the customer would like a different brand hitch we would be more than willing to give them a discount due to the delay and inconvenience with this orderWe sincerely apologize to the customer
Regards,
***

While I received your email I was not able to fill in the body of the email
We accept the money credited back to our account by Auto Anything
What we don’t accept is the way we were treated and the extensive run around we were given
The 20% returned fell far short of what was fairly owed to us
Thank you for your efforts and God Bless,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved

Revdex.com,Due to the amount of time it is taking for the manufacturer to send the part we have provided the customer with a full refund for the shackles in the amount of $We agree with the customer, this should not have taken this longThe customer will receive a refund notification via email from
us as well. Regards,***

Revdex.com,I have reviewed the orderWe have approved to send a replacement to the customer before we require he send the defective part back so he will not need to go without headlightsWe apologize for the inconvenience, there is not restocking fee or shipping fees associated with this exchangeThe
customer is not expected to pay for anything out of pocket. Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The company should have asked me about the seat beltSelling seat covers is their business and they have a responsibility to their customers to get the orders rightThe are partly at fault for not asking

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of a full refund of $would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com,I apologize the customer feels that wayOur business model is set up to ship from each manufacturerWe aim to be as accurate as possible with inventory, however from time to time, back orders and shipping delays do occurAutoAnything strives to provide accurate shipping estimates, we want our customers to receive their parts in a timely manner and we certainly are not in the business of delaying orders for unnecessary reasons. Our goal is to please customers in hopes that they returnWe apologize for the inconvenience we have caused the customer, it was not our intentions to delay the orderWe are glad the order shipped out earlier than we anticipated with the delay, and hope the customer is happy with the part they receivedIf the customer is truly unsatisfied with our product please let us know and we will process a return and refundRegards,***Customer Service

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me because it is the best I am told is available to meI would like to correct that "100%" is not being refunded to me as is being statedBecause of the information provided regarding the product ($paid for the product), I suffered over $in additional damages(labor and re-alignment) plus weeks of frustration dealing with this and am rightfully being refunded $for the part and an additional $which still leaves me close to $in the loss for what wasn't my fault but I accepted their offer because they said its the only thing they can do I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI was told that their engineering team was made aware of the improper information about the product so no one else goes through this like I did and maybe more compensation could be made but as of now the $is the best I can get so I accepted. I would like to take this space to thank Revdex.com cause they definitely expedited the response with this issue so Thank You very very much and also thank you to AutoAnything for reaching out to me.
Regards,
*** ***

Revdex.com, I have researched this order and it appears the customer went online and ordered the seat covers online without our assistanceWe did not place the order on the customer's behalfWhen you go on our website and select the seat covers there are several options to choose from due to the options that Ford released for this year's FIf you go to the site and try to recreate this order we do ask about the seatbeltThe customer selected the seat cover without the seatbelt integration which is why we sent the covers we didWe understand that selecting seat covers can be confusing, which is why we have Sales agents to call days a week to assist customers with selecting the correct optionsIf the customer would have called us within the day timeframe for our return policy we could have issued a replacement or a refund but because it has been months we cannot replace or refund the order at this timeWe truly apologize for the inconvenience we have causedThank you,***
AutoAnything Customer Service

Revdex.com, We truly apologize for the delay in handling this customer’s warranty requestI have personally called the manufacturer Power Stop to get this warranty issue resolvedThe customer will receive a Fed Ex prepaid shipping label and a return authorization number from us tomorrow morningAs
soon as there part is in transit back we will issue them a refund back to their credit card. Regards,***