Anderson's Car Wash

Dear ***, Thank you for contacting AutoAnything I sincerely apologize for the inconvenience we may have caused I have reached out to the manufacturer of the car cover with the photos and they stated with this case they will either repair or replace the cover The issue
shown in the images definitely qualifies for a warranty claim Unfortunately we cannot ship a new one to you beforehand, all warranty issues are either repaired or replaced once the original is received and inspected In a separate email, I have provided a prepaid *** label to have the cover returned Please let us know if we can be of any further assistance, thank you!To find another great product or for any other questions, please contact us at###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturdayfrom AM-3:PM.To the ride ahead,Lindi ***Customer Service ManagerAutoAnything

That is simply not true I have a FACTORY bed liner that came with the truck from the dealership I understand that you can not know what is on every person's truck who orders from you But it is very common for a truck to have a bedliner - people from your own company have even said this to me and I have recorded calls of it What you can do is put a section on the information page stating that if you have any bed liner this product will not fit without modification of the bed liner It is not my fault that, according to your own website, it should fit my truck with no problems It does not say that I might have to cut a huge chunk (roughly 4' by 1' section) out of my bed liner in order for it to fit.I simply want a return.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't have any objections to the Revdex.com providing AutoAnything with my information. I have no clue who "***" is? Customer service supervisor? Owner? I've never had contact with this person before. Obviously, this person had enough information to provide the Revdex.com with information particularly, that my complaint was about "rust" which would make my claim an issue with the products "finish" hence their reason for not covering it under the manufacturers three year product warranty. Now they want my information? Sounds like this business is far more disorganized than I originally thought. No wonder ** *** refused to replace the product under warranty! I would have contacted the manufacturer directly if this was permitted.
Regards,
*** ***

Revdex.com,We provided the customer with a full refund in the amount of $on 2/10/The customer should see the refund by now on her statement with her credit cardWe have a successful transaction number for our bank to the customer’s credit card companyEverything is good on our end.Regards,***i ***Contact Center ManagerCustomer Satisfaction T: (858) 569-x7036 | F: (858) 569-8503E: *** Convoy Ct, Ste 200San Diego, CA 92111www.autoanything.com

Dear ***, Thank you for contacting AutoAnythingOur sincere apologies for the inconvenience this may causeThis email is to inform you that we have credited $+ $for shippingWe have also requested for the additional $shipping charge to be credited back to your accountThe total refunded amount will be $Please allow an additional 24-hours for the additional $to be refunded to your accountThank you for shopping with AutoAnything, we appreciate your business. *** ***Customer Service SupervisorTo the ride ahead, Your AutoAnything Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to have AutoAnything.com review the advertisement to which I am in disagreement with and tell me that the kit listed for $is not the exact kit I would need for a Nissan Frontier, if it is not, than I am incorrect, However, if this is in fact the exact kit for the vehicle mentioned how am I wrong when it clearly states $for a Nissan Frontier-All frontier models-Daystar Comfort Ride Lift Kits? I am not trying to obtain anything other than what the add clearly specifies I would hope that AutoAnything.com would contact *** and make an immediate change to the add so that another Off Road Enthusiast will not have to undergo this timely pursuit Thank you for your response pertaining to this issue. Regards,
*** ***

Dear ***,
Thank you for contacting AutoAnything I apologize for any inconvenience for the inconvenience this may have caused Due to the item being discontinued by the manufacturer, we do not have the ability to source the item from another location We have issued a
refund in full back to your original form of payment, please allow 3-business days for your card issuer to process the credit
To find another great product or for any other questions, please contact us at
###-###-####.We’re here Monday-Friday from AM-PM (PST) and Saturday
from AM-3:PM
To the ride ahead,
*** ***
Customer Service Supervisor
AutoAnything

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com, I have sent the customer a replacement set of front orders as a one time customer courtesyWhen rotors warp this is something that is not covered under warranty because warped rotors occur when the installation process was not done correctlyEach time rotors are installed they need to be
properly bedded on this will occurWe are willing to replace these for the customer but this will occur again if the customer does not have them installed correctly. Regards,AutoAnything Customer Service

We truly apologize for the inconvenience we have caused this customerThe manufacturer was delayed due to the holiday rush and was trying to do everything in there power to ship before the HolidayWe wanted to inform our customers that there would be a delay and then we were lucky enough that
CoverKing increased hours to get items out ahead of the planI have issued the customer a 10% discount for the inconvenience and if they need to return the covers we understand and would be happy to pay the return shipping due to the inconvenience If the customer would like to start a return please call 800-874-8888.inconvenience

***,Thank you so much for submitting your complaint to the Revdex.comWe are sorry for the experience you had ordering floor mats from AutoAnythingIt is safe to say that we are as confused as you are as to why you received brown carpet when you were expecting tan rubberLloyd Mats offers both
optionsThe rubber mats are quite a bit cheaper after using the same 10% discount you originally usedThe difference in price you paid should have been a red flagWe are beyond trying to figure out how or why and at the point of resolutionWe will grant the return with no restocking fee or return label feeWe will also grant the replacement order for Lloyd Rubbertite in tan with the same 10% discount used before and refund the difference to your account once the return is in *** handsYou will wait less time if we grant the credit soonerPlease check all inboxes to your email as we are a business and our emails may filter into any of your inboxes including spamWe date stamp all emails in or out on your order page and can confirm at anytime when an email was sentWe can follow your return and new order a little closer to be sure we are giving you the best servicePlease advise. Thank you,AutoAnything Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me as long as they add a disclaimer stating clearly to other customers that the quick disconnect is not available for all model trucks or something to that effect . I will wait for the business to perform this action and, if it does, will consider this complaint resolvedA discount would be acceptable What type of discount does the business suggest?
Regards,
*** ***

HelloThe complaint is being resolved internal between Mr*** and our Customer Service manager *** ***This is being resolved outside of the Revdex.com portal. Thank you*** ***AutoAnything

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They responded with the same replyThat is not a resolution to a problem.
Regards,
*** ***

Revdex.com, We apologize the customer is not satisfied with his orderAfter reviewing the order we have two options for the customerIf the part was not installed we can process a full return, there will be no fee's and we will even provide a shipping labelIf the part has been installed we are
unable to return it at this time but will be willing to extend a $discountThe customer ordered the part online himself so we sent him what was orderedIf he is not satisfied we will make it right we just need to know which option the customer would like and we ill process it accordingly Regards,***

Revdex.com,I would like to apologize for the frustration and inconvenience we have caused the customerI apologize the part needs replacement parts already and we want to take care of this customer right awaySince we do not warehouse the parts we are requesting photos to ensure we get the
parts replaced accurately the first time so it is easier to send the manufacturer photos to ensure the customer is taken care of the first timeAs soon as we receive the photos from the customer we will replace the parts right awayIf the customer is not able to provide photos please let us know and we will work out a different way to resolve the issue Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Autoanything employee neglected to explain to the Revdex.com that this particular item was not purchased on 3-19- The fact if the matter is this item was purchased in and then replaced under the manufacturer warranty by Autoanything on 3-19-for the exact same reason that I am requesting it be replaced now As I explained to the customer service representative, the problem is not with the finish as claimed by Autoanything The problem is with the poor workmanship and design of the item I submitted photographic evidence of such as requested by Autoanything customer service This is my second go around with this inferior product Poor workmanship and poor design has caused this grill guard to corrode and rust under the clear coat finishThe finish is still intact and not the issue here I initially requested an in store credit to replace the grill guard with one manufactured by someone other than ** ***The Customer service representative called me back and offered a $credit Autoanything does not even have a grill guard available at that price It was a low ball offer I want to make it perfectly clear that this item was purchased from Autoanything and they should stand behind the product and the products warrantyOnce again, the products finish is not at issue here and the manufacturer warranty is still in effect If you are going to advertise a warranty then stand behind it!
Regards,
*** ***

Revdex.com, As stated on our website, our return policy is day, which is why the customer was told he cannot return the air filterI have gone ahead and processed a return as a one time customer courtesyThe customer has been emailed a RA number and a prepaid label to get the air filter
returnedOnce the item is in transit back we will issue a full refund Sincerely,***AutoAnythingCustomer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com, we are unable to return this at this time due to the amount of time that has gone byWe are willing to provide a 25% discount on a new part due to the situation but we will not be able to process a return at this time Thank you,***