Anderson's Car Wash

Revdex.com, I have reviewed the customer's order and we have processed a return for the customer on 3/Once the item is returned he will receive a refundThe customer has requested a refund and that is exactly how the return was set upThere should be no further action required on our end
Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do appreciate their efforts, but I paid a company that installs tops and they circled the parts we needed At this time, I just want to return the entire purchase for a refund To plan on having this top ready to install and make arrangements for the previous hard top to be out of our way has put a hardship on my husband for a gift he cannot fully use We are very disappointed in *** and their lack of quality control to ensure every part is top notch for installation and extremely disappointed in Autoanything insisting this is now a warranty issue because we opened the package and during installation find defective parts that we have to figure out how to install around that fact, just so my husband can have a top until we figure something out.At this time, I am making arrangements for another purchase with another company and have it installed Therefore, as soon as possible (22nd of June) I will need an authorization form and prepaid postage to return this product to Autoanything without a restocking fee as I was told would happen from their customer service department.Thank you
Regards,
*** ***

Revdex.com,
We are unable to accept a return this late for our customerI would be more than happy to provide the customer with a 25% discount on a replacement set of mud flaps for the inconvenience
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is a discrepancy in refund priceI was under the impression reading the terms and conditions of refunds that a defective part is 100% refundable including shippingThe part manufacturer at Range technologies, Caitlyn, also mirrored this impression in her email as wellI was expecting to be refunded 151.57, however, in the email from AutoAnything it states Please advise as to why a defective part sold by you is not covered 100%.Also, please remove my account from autoanything as I will not purchase anything more following this issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ---------------------------------------------------------------------
To Better Bussiness bureau: Expecting the $compensation due to Auto anything living and saying they would pay for return shipping and give a full refund but in A recent email from them, they say that are going to deduct the shipping from our refundIt is their fault they sent us the wrong wheels and they have admitted it in previous emailsI am done with them and they need to compensate us $for giving us the wrong wheels and we will be done with this transaction*** ***

Revdex.com,
This one was resolved, we have issued full credit back tot he customerNo further action should be required, please let me know if I am mistaken
Regards,
***

Dear ***,
Thank you for contacting AutoAnything.com I apologize for any inconvenience, unfortunately we cannot waive any type of restocking fee on your order Please see the attached image The website clearly lists that it is a dual bolt pattern, that the image is a sample image, and that there is a 15% restocking fee AutoAnything is not responsible for the fee if the customer simply did not review the item description when ordering According to the documentation, the agent offered to waive the return shipping fee if the customer exchanges the item for any item we sell within a comparable price If you need any further assistance, please do not hesitate to contact us
*** ***
Customer
Service Supervisor

Dear ***,We’re sorry your recent order didn’t meet your expectations.As promised, $has been credited to your account on 12/03/for the overnight shipping feeThe refund for the item cost of $was issued on 12/03/ Please keep in mind that these refunds along with any refund
issued to a credit card may take 5-business days for the card provider to process and post the credit on your statement.We’d like the opportunity to prove why we’re the number one source for all things automotiveCheck us out at www.AutoAnything.comOr, give us a call at ###-###-####We’re here Monday-Thursday from 5:AM-PM (PST) and Friday-Sunday from AM-PM.*** ***Customer Service SpecialistAutoAnything

Revdex.com,The customer is stating we advertised a price of $on ***If you put a part number in *** it will state the starting price for the partEach part we sell is vehicle specific, so the price for the part will vary depending on the customer's year, make, and modelWhile we do not have
control on what prices are listed on *** we do have 100% control of the prices on our websiteIf the customer was to enter the year, make, and model of his vehicle our website (***) the part that he will need for his specific vehicle will populate the correct priceWe do sell that part for $for a specific vehicle type but if the customer were to order it, it would not fit, because it is for a completely different vehicle typeWe offered the customer a great discount for the confusion but he declinedWe also offered to price match, we are the lowest price for this part currently online*** does not give us control on how they present the data nor do they give us an opportunity to remove outdated dataOur website is accurate and does reflect the price ranges on the specific part depending on the vehicle.Regards,*** ***Contact Center ManagerAutoAnything.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There are things said in AutoAnything's responce that are just not true: they have not authorized a return where they pay the return shippingYesterday they authorized a return where I would be reimbursed $not the $that I paid for the product because I had to pay for return shippingThey have not acknowledged that of course the tonneau cover was installed because they requested pictures of it installed showing that it did not fit They need to acknowledge that it has been installed per their request (I have the emails) before I return the product ootherwise I don't think to honor this Agreement I also have to point out that this complaint was sent by the Revdex.com on January 16th I had not received any response so on the morning of January 20th I disputed the charge on my credit card and that even they respond By the way outside of my credit card dispute and the Revdex.com I have communicated with them different times about this product and as of last night they still want me to take more pictures of the cover on my truck
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] A rebuttal was sent to Ms*** outlining I accidentally replied accept, when in reality I did notIn short, I would accept a full refund for the *** Lowering Springs, and a replacement of the front KYB Struts because of what's been detailed in the rebuttal.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would NOT be satisfactory to me.
I would like to reopen complaint *** if possibleThey have sent me a damaged product once again. Thank You,*** *** *** *** ***.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I should not be out $for return shipping, because I had to ship back a part that was flawed in regards to the design, not the manufacturing of the part I spoke to the gentleman whos car was the one Magnaflow used to develop this exhaust system for the Audi Allroad (he goes by the name ***), and he told me directly, and I have this in a typed message, that even when Magnaflow designed the exhaust for the Allroad and gave one to ***, EVEN HE HAD TO USE SPACERS BECAUSE THE EXHAUST DID NOT FIT PERFECT AND WAS TOUCHING OTHER PARTS OF HIS CAR! This is the exact same problem I hadI will be happy to provide you with this documentation if requested

Dear Revdex.com,We have reviewed this customer's comments and order and find that the complaint is valid to the degree that the last request was not ignored but rather responded to incorrectly the day after it was receivedThe customer's request will be honored and the refunded difference of $will
be granted back and posted to his account in 5-business daysThis will also be backed up by secondary email to the customer shortly after this is completedWe are sorry for the inconvenience this caused and want to express our desire to provide a star level of service to this customer on his next orderThank you, AutoAnything Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As stated in great detail in my complaint, this exhaust kit IS in new and unused condition, even though it was installed on my car for ONLY FIVE days There are NO signs of usage, NO discoloration, NO scratches on this exhaust kit, and the ONLY way I knew if this exhaust kit performed as advertised (which it did NOT) was to install the kit and drive the car! There are many other complaints on *** for poor Customer Service like this from AutoAnything
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***,
Thank you for contacting AutoAnything.com I apologize for the inconvenience this may have caused you I have reviewed the site and will be requesting for our site team to make some adjustments to this listing In the meantime we have provided you with
a prepaid FedEx label to return the item for a full refund Once the item is in transit we will process your refund and notify you by email If you need any further assistance please do not hesitate to contact us
*** ***
Customer
Service Supervisor
Customer
Satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The business and I made a better arrangement and I am satisfied and consider the complaint settled. Thank you for being so prompt. Revdex.com carries a lot of weight and I have found a business gets serious when you are involved. Please keep up the good work in protecting individuals
Regards,
*** ***

Revdex.com, The reason we denied the return is because the customer installed the lightsWe have no way to determine how the lights were damaged once the customer installs the itemIf the item had not been installed we could have filed a damage claim with the shipping company and provided a
replacement partWe do not have a way to determine who damaged the part once installed and therefore are unable to file a damage claim or a return at this pointOur website states our return policy belowWe would be happy to provide the customer a discount on a new set of headlights if interestedAutoAnything's Return Policy as stated on *** Regards,*** ***

Revdex.com, We have provided the customer with a $credit back to his credit card since he is not happy with the sound of the exhaust systemOur website does show that our return policy states an item must be in unused condition to return an item for creditIn this case, the item was installed and used and the customer does not like the sound the exhaust makesUnfortunately because the item has been installed we are unable to return it back but we did want to extend a discount to the customer on our behalf to help compensate for the customer not being satisfied with the part ordered Regards,***