Another Contract Ltd.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]

We apologize for your experienceI will authorize your refund and a customer support representative will confirm with you once the transaction is processed in a few days time [redacted] SrDirector, Operations

The attached screenshot of transcript from TREC shows your credits posted for all completed courses and your license status as ACTIVEThank you

I am investigating your complaint and will direct a response to you once we have determined one [redacted] SrDirector, Operations

As of 3/8/I understand that folks from our Account Management team have been in conversation with you about our Learning Management System and how to utilize it to deliver the purchased training to your employeesI also understand that through that process you are now successfully using the system and training programs and are happy We sincerely apologize for any misunderstandings and are happy that our recent work with you has put you and your account on the right trackWe truly appreciate your business Thank you[redacted] SrDirector, Operations

Hi [redacted] , Thank you for speaking with me earlier today The above referenced complaint was not responded to on the Revdex.com site by in a timely mannerHowever, did resolve this complaint as followsuses a ticketing system for the management and resolution of all customer issuesA log of this interaction with the customer is attached for your reference as well Customer name: [redacted] Complaint filed: 8/4/Resolved: 8/17/ Issue: delivery failure Resolution: Customer’s product was reprinted and shipped with a tracking # on 8/Reason: Customer address changed Please reopen the issue so that customer response may be captured, and don’t hesitate to let me know if I can take additional steps toward resolution from Revdex.com’s perspective Thank you

We sincerely apologize for our delay in reporting your course completions to TRECThey were reported on 5/20/We have also authorized a refund and reimbursement for your TREC deferral feeAgain, we sincerely apologize but hope that you find our resolution satisfactory.Thank you [redacted]

Dear Mr [redacted] ,I will initiate an investigation in to your issue and we will be in touch as soon as possibleThank you[redacted]

My sincerest apologies for your experienceI have authorized the requested refund and will post receipt for the same once the transaction is finalized.Thank you [redacted]

I have initiated investigation into your issuesWe will be in touch with you as soon as possible[redacted] SrDirector, Operations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I will look into the matter immediately and you will be contacted by our support department. Thank you [redacted] Sr. Director, Operations

Complaint: [redacted] I am rejecting this response because: I contacted TREC on Friday June 5, and my hours are still at zero they have not still not shown that I've completed my courses and done on my continuing education I don't know what the glitch is but they are still not updated from June today which is June I checked again the website for TREC and I'm still showing zero in my continuing education courses from trainingI know that TREC has also tried to contact you and tell you that my hours are not updated please get them updated this week so I can renew my state licenseI know that I'm answering this past the days that I was required to but we are out of town due to both of our daughters graduatingI did these over weeks ago with you're company so I could enjoy their graduations which were a week apart and not worry about my real estate lic!!! I don't know what it's going to take for this to be resolved but this is way too long even with the Revdex.com INVOLVED my hours are still not showing Regards, [redacted]

[redacted] Complaint: [redacted] I am rejecting this response because: I would like to see what is done to resolve my complaintJust saying someone will get back with me, does not reinstate my license Regards, [redacted]

We sincerely apologize for your experienceI assure you 360training.com is not a scam, but a large, viable training company with hundreds of thousands of customersWe train over 50,people annually with our OSHA Outreach programsI will authorize a full refund of your expense immediately [redacted] SrDirector, Operations

I am escalating your issue to our Support Manager for resolutionWe apologize for the inconvenienceThank you [redacted] SrDirector, Operations

Dear [redacted] Your required hours have been reported to the state todayPlease note that since April 28, our support team has been trying to reach out to you to get you valid license numberThis is the reason for the delay in the reporting of your completed hoursWe sent an email twice both on April and but we did not get a responseAgain, I apologize for the confusion and in this regard, I have processed a full refund for the inconvenience.Thank you[redacted] ***

Mr***,First, sincere apologies for your experienceThis is in no way a standard experienceIn December 2014, about the time you completed your course, we had a major technology platform upgrade, and while we worked hard to make sure that all users of the previous platform, which you were,
had all of their account history ported over to the new system, I'm afraid we failed at that with your account which caused this string of frustrating experience for you.At any rate, your OSHA DOL card was mailed out on May 23rd to *** *** *** *** ** ***Sent via UPS, Tracking #: ***I checked the UPSwebsite and its showing that the card has been delivered.Again, my sincere apologies for your experience. Thank you,
*** ***

Hi ***, Thank you for speaking with me earlier today The above referenced complaint was not responded to on the Revdex.com site by in a timely mannerHowever, did resolve this complaint as followsuses a ticketing system for the management and resolution of all customer
issuesA log of this interaction with the customer is attached for your reference as well Customer name: *** *** Complaint filed: 11/16/Resolved: 11/20/ Issue: requested time extension on expired course due to previous disability causing his inability to use the course during its term of availability Resolution: Extension granted Reason: disability hardship Please reopen the issue so that customer response may be captured, and don’t hesitate to let me know if I can take additional steps toward resolution from Revdex.com’s perspective Thank you