Another Contract Ltd.

Hello, We here at 360training.com are very sorry for the issues you’ve faced with this courseWe have issued your refund and you should expect to see it within 3-business days at the latestI apologize for the statement you received when chatting with supportWe will work
with them to improve their understanding of the restrictions on this courseIt is not a state course, but rather a national exam accredited by the American National Standards Institute and the Conference for Food Protection I think the support specialist was trying to articulate that this is an accredited or regulated exam, and as part of that accreditation we are not allowed to provide the answers to our test questionsPart of the reason is that giving out answers to these questions can lead to cheating and lessen the quality of our examAs part of this regulation, the exam and training have to be made in a separate environment from one another, but they are both drawn off of the FDA food code and cover the same range of informationHowever the exam is constantly changing to stay in compliance with the accreditationIn an effort to keep the training course as congruent as possible to the changing exam, we have recently updated the training course adding to the breadth of information covered to ensure our learners have the best quality training experience possibleYour course was purchased before we implemented the course revision. I do apologize for this, but we are continually making an effort to eliminate the chance for issues such as yoursThank you for taking our course, and I apologize that your experience has given you a negative opinionI do hope that in time we can regain your confidence. *** *** ***, Customer Operations

Dear Mr *** ***,My team is trying to get in touch with you but I think you were not availableWe have left
message on your voicemail box thoughAnyway, we have fixed your course issue and expedited the delivery of your DOL card It should be delivered to you anytime today to the address you have providedIf you are still not able to get it, please let me know immediately so I can personally look into it. Again, I apologize for the experience and please connect with me personally if you need further assistance.Thank you. *** *** *** ***
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Dear *** ***, My sincere apologies for your experienceI am looking further into your concerns and hope to provide a satisfactory update in the coming days Best regards, *** ***
*** *** ***

Dear ** ***I have initiated investigation into your concernWe will be in touch with you as soon as possible. Thank you.*** *** *** *** ***

We are researching your transaction and will correct any errors right awayOnce resolution is determined I will post that information here.Thank you.*** ***SrDirector, Operations

Dear Miss *** ***,First allow me to apologize for your experience with usI have processed a full refund of $( please see attached) but will not drop your course with us just in case you still want to continue and finish itIf you opt to continue your course with us, you can
email me directly and I will personally assist you with your concern regarding your course.Again, my apologies for this experience.Thank you.*** *** *** *** ***

Complaint: ***
I am rejecting this response because: once again, 360training is ignoring my actual complaint and deflecting it to a previous issue that was resolved. The email you referred back to me was in response to my complaint about lessons not being in the program as promised and/or not being accessible. I complained about this issue to 360training and requested a refund. *** *** refused to listen to my complaint or discuss it over the phone, as evidenced by her sending me a short, curt email refusing the refund and simply referring me to the company's refund policy. After informing the instructor of issues and errors with the program, the instructor notified 360training. Suddenly, the lessons popped up and were there. Believing this to be an honest mistake of some kind, concerned that my relationship now with the instructor (who was extremely kind and helpful) was ruined, concerned that I may have gotten the instructor in trouble by complaining about her course, and having read reviews where students were not receiving their certificates or assistance, I felt I needed to smooth things over and let it go. That is the reason for the email that has been thrown back at me as a response. It has nothing to do with my current complaint and the reason I am seeking a new resolution.Again, 360training falsely advertised that software for Legal Transcription is provided. This advertising is because the it leads students to believe that the software is complete and what a student needs to complete the course and do Legal Transcription after. Nowhere does it say that the software is Trial/Demo only, nowhere does it refer to any additional costs required by the student, and nowhere does it say that the software will expire up to months before the course completion date. I enrolled in a MEDITEC course, yet MEDITEC has no control over this course, issuing refunds, or getting any kind of assistance with it. MEDITEC has a favorable reputation online based on reviews, whereas 360training does not. This course is advertised as a MEDITEC course, not a 360training course, yet everything is controlled and managed by 360training. This, too, is advertising. This is so because 360training has its own Legal Transcription course that is online only with no equipment required. I know this for a fact because, after enrolling in MEDITEC'S Legal Transcription course online, 360training enrolled me in their course without my knowledge. I found out about that after the fact by email. This is deceptive and fraudulent. I had to call MEDITEC in order to enroll in their course, which I found out after it was too late, that it is also controlled by 360training. Again, advertising and the main issue at hand.
Regards,
*** ***

Mr***, our sincerest apologiesAccording to our records (see below), we sent your card to the address you provided for delivery of the card, which is the right address but it appears may be the incorrect zip code as it is a different zip than provided in your account profileIt has not been
returned to usYou will receive a communication to verify the correct zip code and we will issue a reprint and get it in the mail to you as quickly as possibleAgain, apologies for the inconvenience.Learner: *** ***Username: ***@gmail.comCourse: Hour General Industry OutreachCompletion Date: 2/9/2015Card Mailing Address: *** *** *** *** *** ** ***Account Profile Mailing Address: *** *** *** *** *** ** ***Mailing Out Date: 4/21/- card was NOT returnedThank you

I will check into this now and have a support supervisor contact you right awaythanks

Dear MrDustin Heist- Levine, My sincere apologies for your experience with usI have initiated an investigation into your issue and I will get back to you with a favorable resolution the soonest possible timePlease expect someone from my team to get in touch with you. Thank you.***
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*** *** *** ***

I sincerely apologize for your experienceI have escalated your issue to our Customer Support Team managementThey will reach out to you to resolve your issues shortly. *** ***SrDirector, Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am waiting to hear the company's response
Regards,
*** ***

I will immediately investigate and reply back once I know what is going on. *** ***SrDirector, Operations

Ms***, we truly appreciate your loyalty to 360training.com and are not happy that your recent experience was unsatisfactoryI will check into your case and reply back here once I know the details and a proposed resolution. thank you*** ***SrDirector, Operations

Dear *** ***, I apologize for the inconvenience you experiencedI am looking into this matter and will provide an update as soon as possible. Best regards, *** ***
*** *** ***

Hi Miss ***,I have initated an investigation regarding your concernWe will be in touch with you today with the complete resolution regarding your concern. Thank you.*** ***Manager, Customer Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Mr ***,Allow me to investigate further your concernI will connect with our Product Line Manager regarding the course discrepancies that you have mentioned. I will get in touch with you again to provide you with a favorable response.Thank you.*** *** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this initial resolution is satisfactory to me I have tried calling back immediately following the call yesterday and will continue to try again today to reach *** at 360Training. Further - I have final units which I need the certificates of completion printed/provided for that I have not receivedIf someone can ensure I speak with someone ASAP for this matter I would appreciate it
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***