Another Contract Ltd.

The attached screenshot of transcript from TREC shows your credits posted for all completed courses and your license status as ACTIVE. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.But seriously?  A timely manner?  This response proves my initial complaint. They waited until 12/30/2015 to answer a complaint from August.   
Regards,
[redacted]

We apologize for your experience. I will authorize your refund and a customer support representative will confirm with you once the transaction is processed in a few days time. [redacted]Sr. Director, Operations

Dear [redacted],My sincere apologies for your experience with us. We are currently investigating your concern and we will get back to you with a favorable response.  Someone from our team will connect with you to get more details.Thank you.[redacted]

[redacted]Complaint: [redacted]
I am rejecting this response because: I would like to see what is done to resolve my complaint. Just saying someone will get back with me, does not reinstate my license.
Regards,
[redacted]

We apologize for any inconvenience. We are processing the requested refund and will post receipt here once the transaction is completed.thank you.[redacted]

Dear [redacted], We apologize for any inconvenience. I am escalating this issue to our Support managers. One of our reps will reach out to you for resolution. Thank you[redacted]Sr. Director, Operations

Complaint: [redacted]
I am rejecting this response because:
Date Sent: 4/28/2017 2:20:20 PMComplaint: [redacted]I am rejecting this response because: once again, 360training is ignoring my actual complaint and deflecting it to a previous issue that was resolved.  The email you referred back to me was in response to my complaint about lessons not being in the program as promised and/or not being accessible.  I complained about this issue to 360training and requested a refund.  [redacted] refused to listen to my complaint or discuss it over the phone, as evidenced by her sending me a short, curt email refusing the refund and simply referring me to the company's refund policy.  After informing the instructor of issues and errors with the program, the instructor notified 360training.  Suddenly, the lessons popped up and were there.  Believing this to be an honest mistake of some kind, concerned that my relationship now with the instructor (who was extremely kind and helpful) was ruined, concerned that I may have gotten the instructor in trouble by complaining about her course, and having read reviews where students were not receiving their certificates or assistance, I felt I needed to smooth things over and let it go.  That is the reason for the email that has been thrown back at me as a response.  It has nothing to do with my current complaint and the reason I am seeking a new resolution.Again, 360training falsely advertised that software for Legal Transcription is provided.  This advertising is false because the it leads students to believe that the software is complete and what a student needs to complete the course and do Legal Transcription after.  Nowhere does it say that the software is Trial/Demo only, nowhere does it refer to any additional costs required by the student, and nowhere does it say that the software will expire up to 2 months before the course completion date.  I enrolled in a MEDITEC course, yet MEDITEC has no control over this course, issuing refunds, or getting any kind of assistance with it.  MEDITEC has a favorable reputation online based on reviews, whereas 360training does not.  This course is advertised as a MEDITEC course, not a 360training course, yet everything is controlled and managed by 360training.  This, too, is false advertising.  This is so because 360training has its own Legal Transcription course that is online only with no equipment required.  I know this for a fact because, after enrolling in MEDITEC'S Legal Transcription course online, 360training enrolled me in their course without my knowledge.  I found out about that after the fact by email.  This is deceptive and fraudulent.  I had to call MEDITEC in order to enroll in their course, which I found out after it was too late, that it is also controlled by 360training.  Again, false advertising and the main issue at hand.  Regards,[redacted]

We apologize for any confusion, but for the courses you mention, your certificate is issued upon succesful completion and made available to you from within your account in our system. Please login to your account where you can download your certificates in .pdf format. We do not mail certificates...

for the listed courses. thank you[redacted]Sr. Director, Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am authorizing waiving the card reprint fee. A new card will be mailed to you by next Tuesday. Thank you[redacted]Sr. Director, Operations

Hi Ms. Ikenberg, One of our Customer Support supervisors should have provided all the requested information to you in the last couple of days. Can you please confirm if the remedy provided to you is satisfactory? Please let me know if there is anything further we can do to assist you in the matter.Our sincerest apologies for the inconvenience you experienced.  Best regards,Renae EvaroManager, Regulatory Compliance

[redacted],We have been offering this course for years and this is the first time we have a complaint regarding false advertisement.  I am sorry but this is the most the we could offer for the trouble that you felt  this course has caused you. Thank you.[redacted]

I have initiated investigation into your issue. We will be in touch with you as soon as possible. [redacted]
Sr. Director, Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: While 360Training states the courses are for property/casualty or life/health, it does NOT indicate the "general" hours are solely approved for Producer Hours. I am a property/casualty adjuster; therefore, these hours look like the type of CE I needed.  Looking at the link submitted by 360Training, you can see there is one "package" product for producers.  Nothing for adjusters.  Looking at the "general" hours offered, and seeing there are specific hours offered for "adjusters" it stands to reason these "general" hours are approved for either Producer hours or Adjuster hours.  In fact, I took "Ethics for Adjusters" and even THAT class has not been approved for adjuster hours.  Again, this is misleading and deceptive.  I don't know how much more plain one can be when the word "Adjuster" is in the credit type yet the AR Department of Insurance will not accept the hours. The word "general" means "involving, applicable to, or affecting the whole; involving, relating to, or applicable to every member of a class, kind, or group; not confined by specialization or careful limitation" (www.werriam-webster.com)360Training states: Complete your Arkansas Insurance Continuing Education requirements at 360training.com—the premier online training and course provider for insurance education. 360training.com is recognized by the Arkansas Insurance Department as a premier course provider for Arkansas insurance CE coursework for exam preparation. All courses are 100% online so you can access it anytime, anywhere, with just a computer and Internet connection. I need insurance education.  Where does this state the only courses they provide are for producers, and thus, adjusters need to go to another vendor?If 360Training is so set they have done nothing wrong, I would like a refund of my money. 
Regards,
[redacted]

We are working to process your requested refund and will communicate with you once complete. We sincerely apologize for your experience.[redacted]Sr. Director, Customer Operations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I am just wanting a full refund of what I paid for and wish nothing more.
Regards,
[redacted]