Another Contract Ltd.

Complaint: ***
I am rejecting this response because:situation has not been
resolvedSpent an hour on the phone with my bank and they concluded that this company has not provided sufficient evidence that I purchased anything from themThe company sent a dispute response saying they were attaching an "order receipt" yet there was no order receipt to be found (neither the bank nor I received this).Bank assured me that because this was fraud I would not be held accountable.I would like this company to:1) follow through and provide evidence of who exactly purchased their product, 2) actually specify product purchased and 3) drop this bogus, fraudulent, and illegal charge
Regards,
*** ***

Complaint: ***
I am rejecting this response because: How can I accept if I don't know what they are offering
Regards,
*** ***

We do apologize for the inconvenience you surely feelHowever, as stated, 92% of our students in this course pass itSince you successfully took the course and attempted its final exam, I cannot refund the course enrollment feeSince we apparently did not adequately explain the final exam retake fees to PSI, we are glad to refund $x = $As for expenses you incurred due to your own decision to take courses elsewhere (Real Estate U), we will not refund those to you as we did nothing to cause or encourage you to do so. Again, apologies for your failed attempts at the final exam, but that fact does not make us responsible for the time you invested in the courseAgain, 92% of students pass the final examWe are not responsible for your time investmentOur standard warranty disclaimer in our Terms of Use online at *** clearly state that we do not make a warranty here. If you would like us to proceed with refund of the $exam retake fees you encountered, please let us know. Thank you*** ***SrDirector, Operations

We are sincerely sorry that you have not had a positive experienceI have authorized a full refund of your *** grant todayPlease expect that it may take several business days for this to show in your *** online account. *** ***SrDirector, Operations

Complaint: ***
I am rejecting this response because: I appreciate the response, but it sounds like my request is not going to be fulfilled. A favorable response is the partial refund I've requested. Please do the right thing. Thanks
Regards,
*** ***

We are investigating this complaint and will post back here once details are in hand.*** ***SrDirector, Customer Operations

Dear *** ***,Sincerest apology to your experience with our support teamI will personally review your complaint and will provide a favorable resolution to your issue today.Thank you.*** *** *** *** ***

Hi Miss ***, Dear Miss ***:My apologies for your experience with usNote also that we have fixed your issue and your hours required to access the final exam has been metYour course final exam is now accessible. Please allow me to turnaround your experience by giving you a
full refund of $It should be posted on your credit card bill in the next couple of days depending on your bank policy. If you need anything else, please don't hesistate to get in touch with me directly. Thank you.*** ***Manager, Customer Support ***Tell us why here

We sincerely apologize for your experienceRequested refund was issued on your credit card ...*** on 2/10/17. thank you*** ***SrDirector, Operations

I will immediately investigate the issue of the product that was to be shipped to you and post back findings here. Thank you*** ***SrDirector, Operations

Complaint: ***
I am rejecting this response because:The name on my credit card is *** * *** Im not sure what name the thief used for the accountWhat other info do you need from me?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr***, As an OSHA Authorized provider of
online Outreach training programs, we are bound by their Program Requirements which clearly state that any student will have months to complete an OSHA Outreach training courseWe empathize with your experience, but unfortunately are not allowed to unlock the course for you to completeI can offer you re-enrollment at no charge if you wish to begin again. Thank you*** ***SrDirector, Operations

Dear *** ***I have initiated investigation into your issueSomeone will be in touch with you today once we get the information from our Accreditation team.Thank you.*** ***
*** *** *** ***

We are investigating your complaintI will post a response here once I have the details.*** ***SrDirector, Customer Operations

Complaint: ***
I am rejecting this response because: The following communication was received on 4/18/in my email:"Dear *** ***,Thank youfor shopping at 360training.com.We received your order ***We are processing the payment for your orderWhen we have successfully processed your payment, you will receive another email on successful registrationIf you have any questions or concerns about your order, you can contact us by e-mail at [email protected] or by phone at ***If your order contains a shippable product, you will receive an e-mail with the shipping and tracking information, once your order is shipped.Thanks again for shopping at 360training.comOrder DetailsOrder Number:***Order date:April 18,
This was never shipped to me
Regards,
*** ***

Dear *** ***Your refund request has been processed on our end but it will take a few days before it reflects in your credit cardThis is dependent on your bank policySee below the copy of the refund receipt360training.com *** *** *** *** ***
*** ** *** US Transaction Date Jul 12:45:PM PDT Merchant ID a360trainusd Transaction Type Credit Authorization Date May 12:56:PM PDT Order Information Description Subtotal 279.00USD Total 279.00USD Cardholder Information Name
*** Credit Card Type *** Credit Card Numb**
*** Billing Address ***
*** *** **
*** ***
**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** *** My sincere apologies for this experienceWe did a couple of system check with your account and it seems the course is working as normal I will escalate the issue with our Engineering team to further check the course in relation with your complaintFor the meantime, i
have processed a full refund for the inconvenience this has caused you while keeping your course available for you to complete.If you want to try to take the final exam again, your access is remain active. Thank you.*** ***
*** *** *** ***

Complaint: ***
I am rejecting this response because: I've already been rejected by the Director after being referred to her by Customer Support I do not believe Customer Support can override her decision This is why I've chosen to seek assistance from the Revdex.com.
Regards,
*** ***