Another Contract Ltd.

Complaint: ***
I am rejecting this response because:situation has not been
resolvedSpent an hour on the phone with my bank and they concluded that this company has not provided sufficient evidence that I purchased anything from themThe company sent a dispute response saying they were attaching an "order receipt" yet there was no order receipt to be found (neither the bank nor I received this).Bank assured me that because this was fraud I would not be held accountable.I would like this company to:1) follow through and provide evidence of who exactly purchased their product, 2) actually specify product purchased and 3) drop this bogus, fraudulent, and illegal charge
Regards,
*** ***

Complaint: ***
I am rejecting this response because: How can I accept if I don't know what they are offering
Regards,
*** ***

We do apologize for the inconvenience you surely feelHowever, as stated, 92% of our students in this course pass itSince you successfully took the course and attempted its final exam, I cannot refund the course enrollment feeSince we apparently did not adequately explain the final exam retake fees to PSI, we are glad to refund $x = $As for expenses you incurred due to your own decision to take courses elsewhere (Real Estate U), we will not refund those to you as we did nothing to cause or encourage you to do so. Again, apologies for your failed attempts at the final exam, but that fact does not make us responsible for the time you invested in the courseAgain, 92% of students pass the final examWe are not responsible for your time investmentOur standard warranty disclaimer in our Terms of Use online at *** clearly state that we do not make a warranty here. If you would like us to proceed with refund of the $exam retake fees you encountered, please let us know. Thank you*** ***SrDirector, Operations

Complaint: ***
I am rejecting this response because: I appreciate the response, but it sounds like my request is not going to be fulfilled. A favorable response is the partial refund I've requested. Please do the right thing. Thanks
Regards,
*** ***

We are sincerely sorry that you have not had a positive experienceI have authorized a full refund of your *** grant todayPlease expect that it may take several business days for this to show in your *** online account. *** ***SrDirector, Operations

Dear *** ***,Sincerest apology to your experience with our support teamI will personally review your complaint and will provide a favorable resolution to your issue today.Thank you.*** *** *** *** ***

We are investigating this complaint and will post back here once details are in hand.*** ***SrDirector, Customer Operations

Hi Miss ***, Dear Miss ***:My apologies for your experience with usNote also that we have fixed your issue and your hours required to access the final exam has been metYour course final exam is now accessible. Please allow me to turnaround your experience by giving you a
full refund of $It should be posted on your credit card bill in the next couple of days depending on your bank policy. If you need anything else, please don't hesistate to get in touch with me directly. Thank you.*** ***Manager, Customer Support ***Tell us why here

We sincerely apologize for your experienceRequested refund was issued on your credit card ...*** on 2/10/17. thank you*** ***SrDirector, Operations

I will immediately investigate the issue of the product that was to be shipped to you and post back findings here. Thank you*** ***SrDirector, Operations

Complaint: ***
I am rejecting this response because:The name on my credit card is *** * *** Im not sure what name the thief used for the accountWhat other info do you need from me?
Regards,
*** ***

Mr***, As an OSHA Authorized provider of
online Outreach training programs, we are bound by their Program Requirements which clearly state that any student will have months to complete an OSHA Outreach training courseWe empathize with your experience, but unfortunately are not allowed to unlock the course for you to completeI can offer you re-enrollment at no charge if you wish to begin again. Thank you*** ***SrDirector, Operations

We are investigating your complaintI will post a response here once I have the details.*** ***SrDirector, Customer Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** ***I have initiated investigation into your issueSomeone will be in touch with you today once we get the information from our Accreditation team.Thank you.*** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** ***Your refund request has been processed on our end but it will take a few days before it reflects in your credit cardThis is dependent on your bank policySee below the copy of the refund receipt360training.com *** *** *** *** ***
*** ** *** US Transaction Date Jul 12:45:PM PDT Merchant ID a360trainusd Transaction Type Credit Authorization Date May 12:56:PM PDT Order Information Description Subtotal 279.00USD Total 279.00USD Cardholder Information Name
*** Credit Card Type *** Credit Card Numb**
*** Billing Address ***
*** *** **
*** ***
**

Complaint: ***
I am rejecting this response because: The following communication was received on 4/18/in my email:"Dear *** ***,Thank youfor shopping at 360training.com.We received your order ***We are processing the payment for your orderWhen we have successfully processed your payment, you will receive another email on successful registrationIf you have any questions or concerns about your order, you can contact us by e-mail at [email protected] or by phone at ***If your order contains a shippable product, you will receive an e-mail with the shipping and tracking information, once your order is shipped.Thanks again for shopping at 360training.comOrder DetailsOrder Number:***Order date:April 18,
This was never shipped to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I've already been rejected by the Director after being referred to her by Customer Support I do not believe Customer Support can override her decision This is why I've chosen to seek assistance from the Revdex.com.
Regards,
*** ***

Hello, We here at 360training.com are very sorry for the issues you’ve faced with this courseWe have issued your refund and you should expect to see it within 3-business days at the latestI apologize for the statement you received when chatting with supportWe will work
with them to improve their understanding of the restrictions on this courseIt is not a state course, but rather a national exam accredited by the American National Standards Institute and the Conference for Food Protection I think the support specialist was trying to articulate that this is an accredited or regulated exam, and as part of that accreditation we are not allowed to provide the answers to our test questionsPart of the reason is that giving out answers to these questions can lead to cheating and lessen the quality of our examAs part of this regulation, the exam and training have to be made in a separate environment from one another, but they are both drawn off of the FDA food code and cover the same range of informationHowever the exam is constantly changing to stay in compliance with the accreditationIn an effort to keep the training course as congruent as possible to the changing exam, we have recently updated the training course adding to the breadth of information covered to ensure our learners have the best quality training experience possibleYour course was purchased before we implemented the course revision. I do apologize for this, but we are continually making an effort to eliminate the chance for issues such as yoursThank you for taking our course, and I apologize that your experience has given you a negative opinionI do hope that in time we can regain your confidence. *** *** ***, Customer Operations