Another Contract Ltd.

regarding Complaint ID# [redacted] from [redacted], I’d like to post this additional responsea) Our current pass rate for the exam is 92%.b) Our exam retake policy is governed by the NYREC requirementsc) NYREC’s regulation insists that users take the full course again after 3 attemptsd) Our exam is...

meant to assess individuals on knowledge areas of the course and has been approved by the NYRECe) Since no one explained these rules to you, we would be glad to refund you up to $50 back if acceptable to you.Thank you.[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not received the refund back.
Regards,
[redacted]

Hi Miss [redacted],Thank you for your response. I am in touch with our [redacted] and should have a favorable response ASAP. I will not stop until I am sure you are happy with the resolution. Thank you for your patience.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I apologize for any inconvenience. I will look into your complaint and one of our representative will reach out to you for resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I finally received the card today. It's appalling that customers have to go to these lengths to receove the goods/services that they paid for. Thank you for your assistance in this matter.
Regards,
[redacted]

We sincerely apologize for your experience. I assure you 360training.com is not a scam, but a large, viable training company with hundreds of thousands of customers. We train over 50,000 people annually with our OSHA Outreach programs. I will authorize a full refund of your expense...

immediately. [redacted]Sr. Director, Operations

I am escalating your issue to our Support Manager for resolution. We apologize for the inconvenience. Thank you[redacted]Sr. Director, Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I contacted TREC on Friday June 5, 2015 and my hours are still at zero they have not still not shown that I've completed my courses and done on my continuing education I don't know what the glitch is but they are still not updated from June 20 today which is June 7  I checked again the website for TREC and I'm still showing zero in my continuing education courses from 360 training.. I know that TREC has also tried to contact you and tell you that my hours are not updated please get them updated this week so I can renew my state licenseI know that I'm answering this past the days that I was required to but we are out of town due to both of our daughters graduating. I did these over 8 weeks ago with you're company so I could enjoy their graduations which were a week apart and not worry about my real estate lic!!! I don't know what it's going to take for this to be resolved but this is way too long even with the Revdex.com INVOLVED my hours are still not showing. 
Regards,
[redacted]

Hi [redacted],   Thank you for speaking with me earlier today.   The above referenced complaint was not responded to on the Revdex.com site by 360 in a timely manner. However, 360 did resolve this complaint as follows. 360 uses a ticketing system for the management and resolution of all customer...

issues. A log of this interaction with the customer is attached for your reference as well.   Customer name: [redacted] Complaint filed: 11/14/15 Resolved: 12/1/15   Issue: refund request Resolution: Customer’s requested refund was processed in two parts on 11/13 and 12/1 respectively. Reason: dissatisfaction w/product   Please reopen the issue so that customer response may be captured, and don’t hesitate to let me know if I can take additional steps toward resolution from Revdex.com’s perspective.   Thank you.

I will look into the matter immediately and you will be contacted by our support department. Thank you[redacted]Sr. Director, Operations

Dear [redacted],I apologize for your experience. Note that we take complaints like this very seriously. Allow me to investigate this in details with my team and I will get back to you with an acceptable resolution. I will get back to you. Thank you.[redacted]...

[redacted]

Complaint: [redacted]
I am rejecting this response because:we still have not heard a response for the issues discussed.
Regards,
[redacted]

Dear [redacted]Your required hours have been reported to the state today. Please note that since April 28, 2010 our support team has been trying to reach out to you to get you valid license number. This is the reason for the delay in the reporting of your completed hours. We sent an email twice both on April 28 and 30 but we did not get a response. Again, I apologize for the confusion and in this regard, I have processed a full refund for the inconvenience.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

During the time of your failed attempt at launching your course we rolled out a new version of our course player. Unfortunately that release had a few bugs, which are subsequently resolved. I have reviewed your history of contacts with our support team and I see that you were eventually successful...

in launching your course. My sincere apologies for your experience, but it appears the matter is resolved.  Thank you for your business.[redacted]Sr. Director, Operations

We sincerely apologize for your inconvenience. I authorized our support department to contact you in regards to processing your refund request, in addition to offering to allow you to complete the course as registered. Thank you[redacted]Sr. Director, Operations

Dear [redacted], Allow me to apologize regarding your experience with us.  I will personally investigate your concern and will get back to you with a favorable resolution. I will connect with you as soon as I have fixed the issue with your course. For now, I will process a full refund and...

will make sure you are still able to complete your course for free. Thank you.   [redacted]

360training.com support has been fielding an increased volume of customer contacts. We apologize for you not getting through to us. I am escalating your issue now to our Support Manager and you will be assisted to attempt to resolve your issues.  Thank you[redacted]Sr. Director,...

Operations