Another Contract Ltd.

Hi [redacted],Allow me to apologize for this experience you had with us. I did check with our support team and your DOL card reprint has been mailed and you should be able to receive it tomorrow, latest Friday, 6th of April. I understand you were initially charged for an overnight shipping fee...

for $30. Because of the delay, we have processed the refund for this overnight fee.Again, my apologies for the delay of the delivery.  If you need anything else. Please do let me know. Thank you.[redacted]       [redacted]

Complaint: [redacted]
I am rejecting this response because:  The fact that I'm the first has no bearing on the facts at hand.  You advertised the software and course content.  I've had problems with course content that had to be fixed by you.  Your course advertised software is provided but nowhere states that it's trial period/demo software.  You are intentionally misleading the public and are wrong.  Once again, you have not delivered what you advertised and are not honest with your advertising.  I am only one of your students that is requesting a fair resolution f a partial refund of $1500.  The fact that you are refusing again indicates that you do not care about your students or your reputation.  The fact that $1500 is such a large amount to your company and so important to 360training to hang onto tells me that your company is not doing as well as you lead us to believe.  The fact that you are refusing to do the right thing shows your character and that you do bad business.  Offering such a low refund is also an insult and clearly indicative in your attempt to make this go away and is extremely dishonorable on your part.  I am pursuing this further.  You and your company should be ashamed of yourselves. 
Regards,
Ljiljana Chase

I am working with my team to determine a resolution for your complaint and will post back here once we identify the resolution. We sincerely apologize for the inconvenience whiile we work towards resolution.[redacted]Sr. Director, Customer Operations

Complaint acknowledged. In December 2014, 360training.com went through an entire technology platform upgrade that may have contributed to the issue. Let me research your account history and I will respond once details are in hand.Thank you[redacted]Sr. Director, Customer Operations

Hi [redacted],   Thank you for speaking with me earlier today.   The above referenced complaint was not responded to on the Revdex.com site by 360 in a timely manner. However, 360 did resolve this complaint as follows. 360 uses a ticketing system for the management and resolution of all customer...

issues. A log of this interaction with the customer is attached for your reference as well.   Customer name: [redacted] Complaint filed: 8/4/15 Resolved: 8/17/15   Issue: delivery failure Resolution: Customer’s product was reprinted and shipped with a tracking # on 8/17. Reason: Customer address changed   Please reopen the issue so that customer response may be captured, and don’t hesitate to let me know if I can take additional steps toward resolution from Revdex.com’s perspective.   Thank you.

Dear Mr [redacted],Allow me to investigate your issue and will get back to you with favorable resolution. We will keep in touch.Thank you.[redacted]

Hello [redacted], Sorry for the inconvenience you experienced, however, our records indicate we were able to re-enroll you into the desired class. I am looking into your other concern regarding your information being posted on our site. If you have further details regarding this I would be most...

appreciative if you would share.  Best regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] It sounds like your system is not working properly. "For some odd reason" is not a valid and credible response. I have not received a refund and the time I took to fully complete the course can never be given back. The course was completed 100% and it is not an error on my behalf that has caused a glitch in your system. I need my completion, since I did complete it 100%, submitted to the DOL for my OSHA30 hour card.

Mr. [redacted], your OSHA DOL card was put in the US Postal Service mail to your [redacted] on May 1st. You should certainly have received your card on or about 5/8 allowing for postal service turnaround time. We believe this issue to be resolved and hope you do as well.thank...

you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for your experience.  I have authorized a full refund for this course. You will be contacted by a 360training.com support representative with details on the refund. thank you[redacted]Sr. Director, Operations

I am investigating your complaint and will direct a response to you once we have determined one. [redacted]Sr. Director, Operations

Dear [redacted]My sincere apologies for your experience. Login information of our new students are normally created upon purchased of the course. This goes out via an automated email and there are times it goes through the spam folder. Might be the reason why you did not receive it.  Anyway,...

our record shows that you were able to speak to one of our CSRs regarding your request. The refund transaction has been processed as well. I will keep your course in your LMS and if you are still interested in taking the course for free, please do let us know and we will provide you with your login information.Again, my sincere apologies for the inconvenience. Thank you.[redacted]
[redacted]

Thank you for providing this input. I will personally see to it that we improve messaging to OSHA Outreach students about your required course completion date as you so aptly suggest.Unfortunately, the 6 months to complete policy is not a 360training.com business policy, but a regulatory requirement...

from OSHA we are responsible to uphold. As an authorized OSHA Outreach Online Trainer, we cannot violate this requirement.Again, thank you. We will proceed with improving messaging, but cannot change your course availability.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Once the refund has been received we will consider this issue resolved.
Regards,
[redacted]

My sincerest apologies for the unfortunate events with your experience. I will get to the bottom of this and post back here the details.  [redacted]Sr. Director, Operations360training.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are currently researching our records regarding your complaint. Once I have definitive details, I will post them here. Thank you.[redacted]Sr. Director, Customer Operations

Dear Mr [redacted],I will initiate an investigation in to your issue and we will be in touch as soon as possible. Thank you.[redacted]

Mr [redacted]The initial attempt to process the refund for your transaction has failed since you purchased the course almost a year ago. (August 2016)  We need a valid credit card to which you want your refund to reflect. Someone will get in touch with you to get your card details to complete the refund process.There is no glitch in the system. The course your were originally enrolled is correct but you were not able to to complete it. You were only up until module 21 of the 23 modules within the allowable 6 months validity of the course. This is not our company policy but of OSHA, we are just implemeting it. As a courtesy, you were given another course. The second course you were enrolled in was an old course which automatically set your status to completed.  I dont think its fair for you to claim you have completed the course when you have not done anything on it.  To correct the course, we have given you a new course for free but you have to start from the beginning. Unless, you complete this one, I am afraid we are bound by the rules of OSHA and will only be able to provide DOL card once this new course is completed. The course is already loaded in your LMS and all you have to do is log in.[redacted]
[redacted]