Another Contract Ltd.

I will immediately investigate the particulars of your complaint and 360training.com will respond directly to you with resolutionSincere apologies for your experience. *** ***SrDirector, Operations

I will authorize your refund requestApologies for your experienceYou will receive confirmation of refund from our customer support department. *** ***SrDirector, Operations

Complaint: ***
I have more documents, but cannot add.
I am rejecting this response because:I already s/w Training who refused to help and refused to speak/work with the AR Department of Insurance This is a stalling tactic.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I believe Mr*** has been in communication with you since you filed this complaint and is working diligently to resolve your problemWe apologize for any inconvenience, but are assured of a satisfactory resolution. *** ***SrDirector, Operations

We apologize for any inconvenienceOver this past weekend we experienced some minor technical problemsI suspect your issue was one of themI am escalating this issue to our Support managerOne of our reps will reach out to you for resolution. Thank you*** ***
SrDirector,
Operations

I will have my team immediately investigate and assure your *** Card is mailed asapYou will be contacted with those detailsThank you. *** ***SrDirector, Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

360training.com never intentionally presents misleading information about its courses and the regulatory CE credit hours for which they are approvedIn this particular case, the presentation includes a statement "General Credit hours count for either property and casualty or life and health." This specific information may be seen at: http://www.360training.com/insurance-education/insurance-continuing-education/in...⇄ believe this to be clear representation since the statement does not mention credit hours for General courses as applicable to an Adjuster License CE requirement in Arkansas.360training.com will seek to improve the language used to represent these course credits, but does not agree that they are a misrepresentation.thank you for your feedback.*** ***SrDirector, Customer Operations

Dear Mr ***,I understand your frustrationI am working with our accreditation team on this issue and will get back to you with a favorable responseWe will be in touch.Thank you.*** *** *** *** ***

Dear *** ***My sincere apologies for your experienceI have initiated investigation into your issueI would like to turn around your experience and would be happy if you will still continue taking your course with us. I need to know which link did not work and who exactly will take the
courseBased on the order number you have provided, this is registered under this email address*** All you have to do is access this link *** .The username is the same as the email address and I have reset your password to “***”.Please provide the name of the actual learner who will take the course so we can update the profileCurrently the profile is still under your name.Please let me know if you need anything elseFor the meantime, I have processed a full refund of $and still kept your course for you to continue.Thank you. *** ***
*** *** *** ***

Complaint: ***
I am rejecting this response because:As I said in my 1st message, I don't believe 92% is the real pass rateYou could go ahead to search negative comments on Revdex.com and other websiteSo many students feel the same way as I feel, waste of time and treated unfairlyI am not going to accept your little $In case you are not going to provide an acceptable solution here, I am going to contact my attorney
Regards,
*** ***

360training.com is investigating the details of your complaintA representative will contact you within days for resolution. thank you*** ***SrDirector, Operations

Hi *** ***,Allow me to apologize on this unfortunate experienceI have looked into your concern and coordinated internally with our support team and I was given a guarantee that your credits will be posted today. Thank you and if you need anything else, please do let me know.***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution is satisfactory to me in that they have agreed to look at the situationIt is not a final resolutionThey do not have hour a day customer service, they place you on long holds to be met with a voice mail messageTheir technical people are not trained to handle these issues and make it seem as though the issue resides on the user endI am anxious to hear the final resolution
Regards,
*** ***

I have authorized additional time if possibleOur support team will reach out to you to confirm. thank you*** ***SrDirector, Operations

Complaint: ***
I am rejecting this response because: As of yet, I have not heard from anyone therefore I am unable to accept the response.
Regards,
*** ***

Dear Mr *** ***,Allow me to apologize for this inconvenienceI was trying to call you today to assist you but I was routed to your voicemail boxI will have someone call you again tomorrow morning to give you a walk through while you complete your courseI am also in coordination with our
engineering team to review this course. Again, please accept out apology for the inconvenience this has caused you. For the meantime, I have process a full refundPlease see attached receipt.Thank you.*** *** *** *** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meYou have known about this problem since TuesdayEach day you wait is delaying me getting my license and being able to generate income for my familyThe right thing to do is not count this invalid question against meIt was your error, and someone from your company called me and verified thatI didn't get her name, but I have her numberWaiting anxiously to get my certificate of completion for Promulgated forms.
Regards,
*** ***

During the days you attempted to launch your course we rolled out a new version of our course playerWe discovered that we had a database connection error that was then correctedWe apologize for the inconvenience, but believe the problem is now correctedOur course player is utilized by over
500,students per year engaging in over million hours of content annually, so is eminently scalablePlease try again and if you have any trouble at all contact our support toll free number. Thank you for your business.*** ***SrDirector, Operations