Another Contract Ltd.

I have authorized your requested refund and will post the receipt at this site once completed.[redacted]Sr. Director, Operations

Complaint: [redacted]
I am rejecting this response because:After 10 days since I submitted the complain, 360 training just simply responded as "they are investing" with no solution, no timeline, and no respect, which is totally unacceptable. 
Regards,
[redacted]

Dear Mr [redacted],Allow me to further investigate your concern. For the meantime, I will process a full refund of your transaction while keeping your course if you still want to continue. Someone will get in touch with you with a favorable resolution.Thank you.[redacted]Manager,...

Customer Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, also would like to include that 360training.com costumer support have taken care of the issue and allowed me to continue with the OSHA 10 Hour course.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Miss [redacted],   I have reviewed your complaint and coordinated with our [redacted]. I was told that she has received the email below. Please let me know if you are still having issues with the course after you have sent this response.   [redacted] I wanted to let you know that I found the lessons I was looking for in the course.  I don't know what happened but a section was not showing, so I thought they were missing or didn't exist in the course.  I wanted to apologize.  I believed this program was another online scam, but it isn't.  I thought I was doing the right thing.  I've already emailed Mary and apologized to her as well.  I am going to finish the course.  My complaint is unfounded, at this point.   Thank you, [redacted]    Please advise so that I can communicate back with our [redacted]

My sincerest apologies for your experience. I have authorized the requested refund and will post receipt for the same once the transaction is finalized.Thank you[redacted]

Apologies for your experience. I am authorizing your course to be reinstated at no additional charge to you. Our Support department will inform you once reinstated. thank you.[redacted]Sr. Director, Operations

We sincerely apologize for our delay in reporting your course completions to TREC. They were reported on 5/20/15. We have also authorized a refund and reimbursement for your TREC deferral fee. Again, we sincerely apologize but hope that you find our resolution satisfactory.Thank you[redacted]

I have initiated investigation into your issues. We will be in touch with you as soon as possible.[redacted]Sr. Director, Operations

Dear [redacted],Thank you for bringing your concern to our attention. We have reviewed your transaction with us and we can't find any transaction amounting to $270. The only transaction we are able to find is $45. Ths is why only $45 was refunded into your account. Normally, you get a receipt...

showing the amount of what you have purchased from us, if you can send this receipt me, I will personally process the full refund. If you have not received any receipt in your email from us, a copy of your credit card bill / receipt showing the details of your transaction should be enough. Please send the copy to [redacted] and I will look into it asap. If you need anything else, please feel free to call or email.Thank you.[redacted]Manager, Customer Support TeamDirect Line: [redacted]

As of 3/8/17 I understand that folks from our Account Management team have been in conversation with you about our Learning Management System and how to utilize it to deliver the purchased training to your employees. I also understand that through that process you are now successfully using the...

system and training programs and are happy.  We sincerely apologize for any misunderstandings and are happy that our recent work with you has put you and your account on the right track. We truly appreciate your business.  Thank you.[redacted]
Sr. Director, Operations

Dear Mr [redacted]My sincere apologies for your experience with us. This is not the standard of service we provide to our learners. Our courses are designed to be compatible in any browsers. However, we want you to fully optimize our course and that is why we are recommending certain...

browsers. I am giving you a full refund of the course and will reinstate your course just in case you want to take it again. You can complete the course for free and you can call us at anytime, if you encounter another issue so we can help you while you are completing your course.Again, my sincere apologies.Thank you.[redacted]

Revdex.com:
I have finally received the card referenced to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I will investigate your issue and reply once I have full details.  Thank you,[redacted]Sr. Director, Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks you for responding.  I accept your offer to retake the course.  Please consider adding software that tracks time remaining. I'm sure I'm the first person this has happened to.  
Regards,
[redacted]

Sir, 360training.com has experienced some issues in the first few months of this year in processing OSHA DOL cards. As an approved provider of online OSHA Outreach Training, we are required by OSHA to process cards and mail them within 90 days of satisfactory course completion. Through April of this...

year our average turnaround time was 83 days. Through concerted process improvement efforts we have that average turnaround time reduced to 53 days and are striving to reduce it further to 42 days.Your OSHA Outreach 10 hour Construction course DOL card was mailed on June 11th. US Postal Service typically takes 7 - 10 days, so you card should have been delivered no later than June 21st.We apologize for any inconvenience we have caused you and remain committed to serving the over 120,000+ OSHA Outreach trainees we serve each year.Thank you[redacted]Sr. Director, Customer Operations

Dear [redacted],I apologize for the inconvenience.  I already processed the discount and I have attached in this email the refund receipt. You should be able to see this in your credit card in the next few days. Thank you.[redacted]

We apologize for your experience. I will initiate an investigation of the cause of your trouble immediately as well as process your refund request. [redacted]Sr. Director, Operations