Anytime Fitness

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I have no idea what this member is talking about regarding changing the keys? He is in a contract, just like any other contract with a cell phone, lease, etc; there are requirements to break a contract If you move or relocate, you must provide a written days notice, proof of
relocation more then miles from the club and previous address, and $cancellation fee Until everything is received, nothing is processed and the member will continue to be billed Once he provides proof of relocation as the club requested from him and the early cancellation fee, his account will be cancelled Without proof, his account is not cancelled He has stopped payments from processing through his bank, which now leaves his account severly behind The next step that the biling company will do is send his account to collections if his account is not handled All members are given a copy of their commitment when they join and the terms to cancel are written on the contract I will forward you the other emails where we have been corresponding with him since last June, but he refuses to provide proof of relocation Without that, he doesn't qualify for a cancellation Thanks for your help and understanding Please see the next email for copies of the emails to the club We will not be giving him a refund bc we are standing by our end of the agreement and have repeatedly told him what he needs to do to stand up to his end of the agreement Thanks

My name is *** here at Anytime Fitness WeatherfordAttached I have sent acopy of the members contract that has been signed by the memberIn the clubenhancement fee box you clearly see it has the dates the amount will be takenoutIt says This fee of plus sales tax per member will be
collected twiceannually on April 15th and October 15th_ I have also attached the memberspayment historyOn 5/18/2015, 1/16/2015, and 9/17/you see the servicefee of on all of these dates the members credit card to not go through forsome issue on the regular date on the 15th so it added a service fee for thesemonthsWe are very sorry the member has had so many issues but everythingthat he is complaining about is either in his contract or could have been avoided ifhis payment went through successfully on the date it was suppose to.Thanks for bringing this issue to our attention,*** ***

*** had won a free two week pass to the gymShe came down to get itWith our week passes, you can either use it as the week pass, OR turn it in that day on the first visit, and use it as a coupon to join the gymThis second option is what *** chose to doSo, with that you can choose
either the or month membership option, which she chose the monthYou can cancel it for a medical reason or moving before the agreement is upWe would need proof of her medical condition that she says she has, so she would need a note from the doctor stating what she has and why she can't work out due to thatThe other option is switching it over to someone else that lives in Jamestown or the immediate areaThis is all in the agreement she signed, and we always FULLY explain how the week passes work with the options

Tell us why hereOn February 3rd Member above came into the office to cancel her membership; on this day the Manager of the gym was on vacation out of the country and the employee who was filling in at the time was told to write down names of people who came into cancel because she was not
trained in canceling membersOur Company policy is that we require days written notice to cancelI had called above member on the day I returned, February 10th and left her a messageThe message informed her that I would email her our company’s cancellation paper work for her to sign and return via email; also that since we do require days written notice we do have to take her last payment that lands within those daysAfter a few minutes she returned the phone call stating that my temp in the office said she did not think that she would be charged anymore and if she was she thinks it will be refundedI then explained that in the contract she signed it says we require days written notice which I received on the 10th her payments come out on the 11th there for she is required to pay that last payment but she would receive the full month that she paid forAfter our phone call I emailed her the paper work to signShe responded she did not give us permission to take out the moneyI put her membership to cancel on March 10th so she has her full month but the payment still came out on February 11th because it is our policy and in our contractAlso I asked my Temp about what was said upon there meeting and she said she did not inform her of any sort of refund

*** *** joined our gym in Jan of when her husband at the time, *** ***s, signed her up. She acknowledged the membership and started using it right away. She used the gym an average of times a month for a total of times over approx a year period through Jan
2018. Both *** *** *** membership went past due in Dec of and we attempted to contact both of them shortly after. After a few attempts, *** talked to her on the phone. *** said she did not have a membership, which is obviously not true, and that she didnt know what we were talking about. The conversation apparently got a little heated. *** then called one of my other locations to complain about *** *** was able to contact *** and he stated he would be in on Jan 8th to get both accounts caught up with a payment and then would fill out our cancellation form. *** never showed up and we attempted to contact him after that with no response. Both accounts are now in collections due to the automated day collection policy with Anytime Fitness. It is very unfair that this person would say such terrible things about my staff and my business just because she didn't like what she was being told. We are simply going by our policy and the agreement that was entered into. It is very clear that *** knew she was a member of our gym by the number of times she used it. Her statement that she was just a guest of another member is ridiculous as we do not allow that in any of my clubs

I certainly wish I would have hired someone else to dig my pond"Dave" hasn't the first clue as to how to dig a pondHe is all about the moneyHe did not do anything close to what he said he was going to doHe threatened me, put the spoils he dug out on my neighbors property, and tore up my drivewayI had to call the Law and make a police reportIf looking to get a pond dug,,,,,,,,find someone elseIf anyone has any questions feel free to contact me [email protected] or call 231-780-

We ask the customer to refer to our previous responseIf the customer is not satisfied with the refunds already provided, he is welcome to propose a specific adjustment and we will consider itThank you!

Complaint: ***
I am rejecting this response because:I attempted to call the business to arrange delivery of the mattress and the owner cursed at me for leaving a bad review and hung up
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

I signed a contract with Anytime Fitness for a specific service they offered and they no longer fully offer that service
I joined Anytime Fitness in April of expecting to attend their classes offered days a weekI signed a contract without being made aware that they offer a month-to-month membershipmonths into my year contract the classes were drastically reduced and only offered at times that weren't compatible with my schedule; I was no longer able to use my membership with the intent I had purchased it forBecause they no longer offer those services in the same capacity, I feel that my contract should no longer be held to the same termsSince that time I have tried to end my contract without success and have continued paying the monthly duesThe only way to get out of the contract at this time is to pay $I feel that I have more than fulfilled my end of the contract considering what I signed up for is no longer offered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

The final offer has been presented to the customer This it he best offer that we can offer for resolution without speaking further as communicated prior

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I am rejecting this response because:
I was not told about the day waiting period when signing upAgain, I was told that my fob could immediately be used elsewhereThere was another member with me when I signed up that suggested I call when I could not get into the other locationsNeither of us had any idea of the daysCalls were not answered.My new card was indeed charged without authorizationPlease provide any documentation or evidence of me providing the new card number that was charged. That information was NOT given by me.My accusations are not falseThe locations were often unsanitaryHowever, any customer would be disgruntled if her information was acquired without her knowledge and she attempted to visit locations when she was told she could, but could not.I would still like to be freed from business with this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have offered to attend arbitration / mediation with the company owner though the Winnebago Conflict Resolution Center So far there has been no response regarding this.
Regards,
Andy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Again Anytime Fitness is lying They stated in their response on May 5,that my membership was cancelled immediately after receiving my call on March 31,2015, but in their next response they state my membership was cancelled immediately on April 6,upon receiving my phone call Which is it? I did call on March 31,to inquire how to cancel my membership and spoke to the new staff and was told to drop off a letter wishing to cancel my membership and that the new owner would still be in the office When I arrive he was gone and I slipped the letter under the door I then called the next day to verify the letter was received During neither of these calls when I inquired about the cancellation process due to medical issues was I told that I would be charged immediately for the next billing cycle Even when I called on April 6,was I told this was the reason for the additional charge a week apart When I called on March 31,to confirm my letter was received, the staff acknowledged that they had received and would call me back once cancellation was processed I was also told on April 6, that I would receive a call back from the owner regarding the charges that processed on April 6th I never got a call back either times I then called back again on April 10,as to follow up for the April 6th charges, I was told the owner was not in the office that I would get a call back on April 11, I did not get a call back from any staff or owner regarding my concerns, that is when I contacted Revdex.com on April 12, I was hoping that Anytime Fitness would finally give some sort of answer to my questions if Revdex.com was involved Seeing that it did take Anytime Fitness days to respond to the Revdex.com inquiry, I hope it shows a lack of concern/response on this companies behave I am happy that after phone calls and contacting Revdex.com I final got an answer as to why I was charged membership fees week apart from each other Had Anytime Fitness fully informed me of the cancellation process I would have understood the reason for the additional charge That is why I had called them to inquire about the cancellation process since I was unsure of the process I have not abused Revdex.com process, since I made several attempts to resolve my concerns Due to the lack of communication/response from Anytime Fitness I was left with no choice Anytime Fitness has not apologized for the way they conducting themselves as proper business by simple returning my calls or answering my questions at the time of my inquiries I wish for this complaint to remain on public record negatively reflecting Anytime Fitness I hope as you look back at some of their response you will see the contradictions I was referring too Anytime Fitness mishandled this whole situation Had they just called back and answered my questions there would have been no need for any of this I will consider this situation resolved as long as this complaint remains on their record

The contract has been canceled and a refund of $will be refunded within the next days

Initial Business Response /* (1000, 5, 2015/10/27) */
Contact Name and Title: *** *** Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@anytimefitness.com
The consumer has been contacted and the issue has been resolved
Initial Consumer Rebuttal /* (2000, 7,
2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***