Anytime Fitness

We had manager issues as he quit after being on vacation I talk to her and we have worked everything out and both parties are satisfied

Our office was instructed to call all our past due accounts sometime around the 15th to the 17th of May by our ownerMy assistant *** contacted Ms*** by phone and at that time Ms*** got "sassy" with *** (***'s words exactly) and refused to pay her past due balance stating that
her husband had cancelled her account "A long time ago"Upon pulling up her history, we had no record of a cancellation on our endAdditionally (as in our account notes) our billing company had been leaving messages at the phone number listed on her acct several times during April and the first half of May letting Ms*** know her account was delinquentWe received no phone call from Ms*** in response to said phone calls at all showing concern that she had cancelled her accountThese phone calls persisted for weeks and went unanswered*** did let me know about Ms*** however I was out of the office for a few days dealing with a very sick dog that eventually diedI came back in during the week of May 21st (the next week but forget the day exactly) to find a note on my desk from *** to call Ms*** however that very evening, her husband (I believe his name is ***) called the office to cancel *** accountWe typically do not allow cancellations over the phone or for one person to cancel an account for another person AND we definitely do NOT allow people to cancel who have a delinquent balance which had been the case the last time I had viewed this particular accountHowever, Mr*** was very polite and upon pulling up the account history, I saw that the account had been paid and was up to date so I made an exception and cancelled the account right then and thereMr***, at that time, made ZERO mention of ever trying to cancel this account before which I would think would have been the case had he truly ever tried to do soHe was very polite and our conversation was pleasantI assumed since the account had been paid and cancelled that there was no need to call Ms*** because everything had been taken care ofUntil the next day when Ms*** called me and chewed me out, talking over me and not letting me explain anything that had transpired regarding her accountShe began to get beligerent stating that "my customer service sucked" and that she was "going to come down here and get her $back"At that point, tired of being insulted and threatened I hung up the phone, called my boss to let him know what had transpired and went to grab my lunch that I had already ordered from *** ***When I returned to the office approxminutes laterI saw that I had multiple missed calls from Ms***I began to eat my lunch andwithin minutesreceived a phone call from another number requesting the name of my supervisorAt that time I knew it was a friend of Ms***'s calling to get the numberI gave it to her and let her know it was ok to call and that my manager was already apprised of the situationBy the time I had finished my lunch, Ms*** angrily came into my office and began to insult me some moreShe refused to let me explain what had transpired on our end instead wanting to argue her point and state that she wanted her $I tried once again to explain that we have record of making multiple attempts to contact her about her past due account, no record of any cancellation and also that per her contract that she signed we have a day cancellation policy and that I had already spoken to her husband and took care of the whole thingInstead she talked over me, recorded me without my knowledge (I found out at the END of the conversation) and insulted me OVER and OVER againI was in the process of trying to pull up her account on the computer to show her our computerized notes showing the multiple unreturned phone calls we had made to her when she insulted me one more timeFinally I asked her to leave my office or I would call the policeShe did so and that was the last I heard from her until receiving your notice in the mail

Complaint: ***
I am rejecting this response because:The guy we signed with said that the contracts were monthly, so saying "were not aware you were signing a contract" is inaccurateYou sign contracts for month to month membershipsThe amounts were NOT listed in anything that we signed, eitherI was simply told that it'd be around $Additionally, we didn't get three free months, or I wouldn't have had to pay $Also, I emailed them from their site about cancellation more than a month agoIt's sad that it takes having to take it to the Revdex.com to get the courtesy of a response
Sincerely,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Anytime Fitness regarding complaint ID
***
Regards,
*** ***

I am rejecting this response because: I should have received a call back, as I was told by ***When I spoke to ***, whom is writing this response, her specific words to me was her assistant said I was "belligerent" and she doesn't call belligerent people backAs mentioned, I did contact *** ***, Anytime Fitness billing department, whom instructed me to contact the gymHowever, the gym or *** the supervisor would not call me backAt that point what I am to do? How am I supposed to confirm what I needed to do if I cannot get a call back with an explanation? My husband didn't call the office to cancel, he called because a charge was on his account for $and he stated he had cancelledHe was told there was no record of the cancellation and that everything was paid and that I could still use the gym through June*** then told him she would cancel as of now, even though she normally doesn't cancel on the phoneHe was on a break and could not continue the conversation so he didn't pursue disputing the charge at the timeWhen my husband and I spoke that evening, he let me know what happened which prompt another attempt for me to contact ***As I mentioned I was upset when *** and I were on the phone, but it was more of us talking over each otherI do not use words like "sucked" but I did state that *** had horrible customer serviceWhen I went to ***'s office, I was calm, but firm, and stated I wanted to talk to her in person since she refused to answer my callsNot once did I raise my voice, their were multiple people in the gym so why would I embarrass myselfNot only this, I did record mine and ***'s conversation on my phone and made *** aware of thisI believe *** is not well at communication and should not be in her position if she cannot relay information to customers who ask to speak with herThis could have all been settled a lot differently and a lot sooner if a call would have been returnedThis is why I am asking for $to be returned, $for the month from May through June and $in fees that I received for late paymentAs mentioned, my husband never settled the bill, somehow Anytime Fitness/*** *** were able to access his account and took the fundsIf they were able to access the account the whole time, why was I charged fees? If I would've seen a charge prior, I would've called upon seeing the charge, however I probably wouldn't have received a call back as I never did in the first placeI believe this message should go to someone other than *** to handleIn her response there are many excusesI apologize her pet passed, but what does that have to do with this dispute? I believe this situation is not one for her to handleI am firm and the request for the $to be returned.

Yes i'm very sorry he feels this way, every one of our contracts is open end, meaning the gym membership keeps on until we get a written response from the member, it says it clearly in the contract We do not have a letter nor any notes, nor any employee that can verify Unfortunately sometimes even though a member initials each response, the message isn't clear I"ve attached the contract and it shows in the bottom right corner about auto renewal As of now, we have cancelled the account without the day notice needed, have refunded 38.56, and have refunded over $worth of late fee's and have had to deal with Revdex.com because scott didn't check his bank account I believe he thought it just cancelled after the months I'm very sorry this has happened but I have given $back as of now if I was to go off regulation with $cash refunded to his account, and the $owed for the day notice We have many members that don't come in for months etc, we are the few gyms that actually call there members to use there memberships Scott claims that we should go by his usage, but we have no notes, would an extra $38.56, one month of fee's solve this issue?jay

Here at Anytime Fitness, we don't want to hold any member to a membership agreement that they no longer want to be a part ofWhen the member joined in November of 2014, we covered every cancellation policy that we had in placeWe even went as far as to discuss in detail the cancellation portion of
the membership agreement and had the member initial off on the back of the membership which states that all policies are clearThose cancellation policies are: Member can cancel within days of joining for any reason at allAny money spent within those days would be fully refundedIf member moves for than miles away from their home club they can cancel with a proof of relocationMember would have one final payment with a day notice along with a *** early termination feeIf the member gets permanently disabled or dies during the membership, the membership will be cancelledOn top of this, we offer an option to freeze a membership for months every calendar year for any reason at allOur buyout option is not listed on the membership, but it is a supplemental option for a member to buy out of the agreement if they wish to end the membership but don't meet any of the cancellation requirements that they initialed off onI have attached our buyout form to prove that the *** buyout fee is not just a made up dollar amountWe charge this to all members that wish to end their membership early and most members appreciate the ability to get out of their agreementsIf we held this member to what was signed off on, the member would be required to fulfill the remainder of the membership without any buyout option as the member signed off on our cancellation policies and that wasn't an option available when she signed up

I am in receipt of Ms***'s complaintThis member actually NEVER called our gym regarding cancellationMy initial encounter with Ms*** was October 5, regarding cancellationI asked her to send me a 30-day cancellation notice per her agreementMs*** got verbally
abusive and she started swearingI proceeded to inform her that I would terminate the call if the abuse continuedShe continued and the call was terminatedDuring the conversation, Ms*** stated that she had sent in a cancellation notice to me to a random Anytime Fitness email addressI continue to probe but it was obvious that a cancellation was NEVER sent. I informed Ms*** that I never received the "said"email and that she could forward that email to me but as stated, it never happened. I received her 30-day notice on 10/6/and her final payment was 11/1/with Ms*** having access to the club until 11/31/This was all explained to her in the email that was sent by ABC Financial

Anytime Fitness outsources all billing and member account issues to a company called *** *** which is who should have received complaint; however since the complaint was sent to Anytime Fitness instead we got all of the information necessary for the reply: 2/10/15: *** *** told
*** *** her account would be cancelled since an email was received provided she make her last payment of $set to auto debit 2/27/in order to provide the mandated days notice*** *** requested her credit card be taken off, and left no means to debit this payment2/27/15- Final payment of $due to cancel out account completely- no payment received- credit card was removed by customer3/4/15- First letter emailed about delinquencyUser reviewed her account on 3/7/to see the final payment that was overdueThen letters were sent more times on 3/9/15, 4/19/15, 5/19/telling the customer of the missed payment3/9/15- First call directly to customer was made(Note: customer updated her phone number with billing company on 2/10/so this was the correct phone number) Then (12) more phone calls were made on 3/13, 3/17, 3/24, 3/30, 4/3, 4/7, 4/13, 4/21, 4/27, 5/1, 5/6, 5/all of which she ignoredDuring this time, billing continued since the account was not paid out as well as late fees which is what accounted for the balance that *** *** owed to get herself out of collections5/16/15- due to not receiving any payment or returning any calls, emails or letters for days- member was sent to collectionsResult: *** *** could have chosen to clear this matter up back in February for $and chose to ignore itClub did not owe *** *** any money back however- decided to refund a portion of what she paid to collections back to herTherefore, in the end she will end up paying the $she owed for February 27th, one service ($19.50) and one late fee ($9.50)The rest of the balance that was accrued will be refunded to her*** *** was going to be contacting her directly regarding the refund and the club did more than what was necessary for this member as she was delinquent in what she owed and chose to ignore all correspondence for daysPlease let us know if we can help with anything further, Sincerely, Kelly MGeneral Manager Anytime Fitness Williamsville

Revdex.com:At this time, my complaint, ID *** regarding Anytime Fitness has been resolved
Sincerely,*** ***

This is in response to a complaint you received from a short term member at my gym. The person was stating that the workout conditions of the club were “unbearable” due to temperatureFirst I would like to state that the last times this person attempted to workout the temps outside were as
follows in order: 73, 63, 61, 74, 75, 74, 92, 68, this information can be found on the Grand Junction weather data siteI believe this member who lives more than miles from the facility was looking for a way out of his contract because of the commuteAlthough I could have held them to their contract for year, I instead let them out after a mere monthsI did this because I don't want people in my facility that are un-happy, and clearly this was the reason for his complaintI wish him luck in his next gym, I suggest Fairbanks.Eddie E***Owner

This guy is not telling us the truthAnother dealership sent him to me because he wanted something more heavy dutyi told him what I could do for him but he did not want to pay for itHe asked me about a bed he was sitting onI explained that it was a bed in a boxHe told me that it felt good to him and asked the priceI told him the cost and he said he could buy of them for the price of the one heavy duty bed that I could make for himI told him that if this bed was what he was looking for then he should return to the business that sent him to me as they sell the same product and I did not want to take their business from themHe told me that he didn't want to pay the delivery cost for the other businessI told him that I had to go get the bed and I would drop it off to him on the way as long as he had someone there who could lift itAs I am driving to his house he calls me and says he decided to go with a queen size instead of the full that I had picked up for him along with a queen for my inventoryI told him I just picked up his full but I did have a queen on my truck and that I would just eat the $40-$cost difference but yes he could have itA buddy of mine called and I happened to pick him up on the wayWhen I get to the customers house I had to walk blocks away in degree weatherThe customer did not have any help so my friend and I bring the bed inThe home was a mess and crowded with junkWe drug his mattress and plywood out to the curb loaded it into our truck and took it around back to his alley for himAll summer went by but he didn't call me until recently saying that the mattress was saggingI told him to use a string to measure the amount of sag and if it is inches or more then let me knowHe did n't call me back so I called himHe had not done anything but I talked to the manufacturer and they were willing to replace the mattress without a hassleThe customer decided that he wanted to downsize to the full sizeI told him that the soonest I could deliver would have been that coming MondayI received a call really early in the morning from the customer asking where I was with the bedI told him that I had not heard back from the manufacturer about his full size yet but if he still wanted the queen that I had it in stockI explained that with warranty claims that it is the customers expense to bring the defective mattress in and take the new mattress with them by their own methodHe got upset and told me to try to eat off of his comments and hung up on meI left the customer a message and I told him that if he wanted the free mattress that I would deliver it to him at no cost but he did not respond to my message.

The following membership agreement was signed by ** *** on 8/25/and as you see it was a 3month membership with an automatic renewal at the same rate $30Our billing company notified us that *** *** cc was invalid for her 2/01/payment was declinedDue to the fact that she was a
young college student, we waived the $19.k service fee for her.2/01/ Dues 00 Service Charge as 02/01/ WSF03/01/ Dues 00 The first time we heard from ** *** asking to cancel her membership was via email on 1/02/17Here is her request: sent via emailI would like to terminate my membership from Anytime Fitness as of 1/2/due to no longer living in the areaThank you-Hannah R***As we do with all cancelation requests, we told her we would get to it in the coming weeks, but to understand we have a day cancelation notice and would require proof of her relocation to TX (see Additional Terms and conditions sheet)The next time we heard from ** *** was 2/upset that her billing was not turned off and she wanted to cancel again (see notes via voicemail here) 02/08/ 16:33: PCS PENDING CANCEL STATUS WEBAPP 02/06/ 16:33: CHG Automaged by - ANYTIMEFITNESSG WEBAPP 02/08/ 16:32: --- CANCEL CODE AAA WEBAPP 02/05/ 16:35: --- PCA WEBAPP 02/06/ 16:33: --- BANK FEE: N AMT DATE 00/00/WEBAPP 02/06/ 16:33: --- PCD 02/28/ WEBAPP 02/06/ 16:33: --- TEXT RUDE MOVE WEBAPP 02/06/ 08:25: CHG EMAIL - WEBAPP 02/02/ 08:25: CHG Authorized by - anyt WEBAPP 02/02/ 08:36: SVC Svc fee for on 02/01/waived WEBAPP 02/02/ 07:51: LMA LEFT MESSAGE ANSWERING MACHINE DIALER 02/02/ 07:51: --- AGENTLESS DAILY DECLINED DIALERWe explained to her that she simply needed to pay her Feb payment that had declined and the cancelation would be processedAs you see in the document notes, her cancelation was processed on 2/and her billing was shut off.We simply asked her to follow the rules of the franchise, but she seemed very agitated with the extra month payment and made several attempts to call Anytime fitness corporate and file a complaintWe were happy to resolve her request for cancellation, but she didn't like the outcomeAttached: Orig signed membership agreement Highlighted areas of payment and renewal Terms and conditions to cancelIn our opinion, this case is resolved and needs no further attentionBestJohn K***Anytime fitness Gainesville*** *** *** **Gainesville, VA ***

I am rejecting this response because:I canceled the month to month and should have not even been charged after my year was upI was told by your employee to write that letter so it would not go to month to month, since that would cancel auto renewalI refuse to pay for a membership when I took the appropriate steps to make sure I would not be charged more at the end of my year contract

Good afternoon, After reading this complaint and speaking to my staff, my manager had signed *** *** up for his membershipAt no point was it stated that Mr*** would receive a full refund when returning the key fobWe have never implemented this policy before the member knows that once the
key fob is purchased it is then theirs to keep. Mr*** came into the club stating he needed to cancel, my employee then prompted him to call *** *** who handles our cancellations and before leaving Jeff had left the key fob on the deskHe returned the key fob but never mentioned anything about needing or requesting the $refunded to himOur policy stands on the no refund for the key fob and will remain that wayHe is more than welcome to come back and get his key fob in case he ever decides he would like to return to our facility. Thank you, David Chausse Owner

I custom build mattresses and he was sent to me by another company. He came to my store and he found a bed that wasn't expensive. He thought the bed was perfect and it was cheaper than a custom built bed. The other company had the same type of bed and I told him he can buy it from
them because it was the same price and they dealt with them first. He told me he was there so he wanted to purchase it from us. I told him if he had someone that could pick up and install it, I wouldn't charge him the delivery fee. I was trying to help him out. I told him I would come by his house. He called me and he wanted to switch it to a queen size bed and I didn't charge him for that. I showed up to his house and we had to walk three blocks to take the mattress into him because he didn't have any help. When we were there, he asked me to take the old mattress because he couldn't because of his health. We agreed to take the old mattress. He then asked me to put on the mattress protector. Then we had to haul the old stuff to the back alley. When I went to bring my truck back up to his house, my buddy was unloading dirt from the consumer's car. Then he called me and complained about the way the mattress is when he lays on it. I told him that the warranty would cover it if the indent is more than an inch and a half. I called the manufacturer and they agreed to replace it. I went to get the mattress on 1/23/18, but I had a show that weekend so I couldn't get it to him. According to the warranty, the consumer is responsible for getting the mattress back to the store. Then he called me and asked to switch to a full size bed. I let him know that I already picked up the mattress. I called the manufacturer and they hadn't called me back. He called me asking what was going on with the bed. I told him the warranty terms. I told him I was willing to get him the bed and he hung up on me. He told me he would buy his mattress somewhere else. I called him again and left a message letting him know that I would deliver the mattress and for him to call me backHe didn't call me back. We went out of our way to help him.

This company is using their members emergency contact phone numbers for advertising purposes without disclosing with the new member that they will be doing thisUnethical business practice, stay away

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear Revdex.com, Member *** *** signed an month agreement in for $each month on October 8, After her payments already made of $256.74, she has a remaining balance of $through June 8, 2017. Because she is under an agreement with Anytime Fitness, they only allow
cancellations for moving or medical conditionIf she has moved or have a medical condition please contact with the proof of move or medical conditionHer next due date will be 9/8/Her total due under the terms of her agreement is $through June 8, She is welcome to write a check for this amount instead of her monthly payments to complete her obligation under this agreementFor more information please feel free to contact our billing company below Thank you ABC Financial Services, Inc.Customer Care Department** *** *** Sherwood, AR 72124Toll Free: ###-###-####Local: ###-###-####[email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***