Appliances Connection

We would like to touch base and update you , we have issued Full credit for the broken bed , the customer should see the refund posted to the same credit card used for the purchase in 2-days Kindly , close this case for full satisfaction

According to our records this order has been cancelled and full refund has been issued NOT a penny less We do apologize for any inconvenience this may have caused, kindly update your records and close the case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This desk is completely cracked in halfIt is not in anything that would resemble usable condition, nor was it when it was deliveredThat is not my name on the delivery receipt, for all I know they forged some person's signatureI did not sign for anything and this was supposed to be "white glove" deliveryThis company feels fraudulent In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

If I ever had to business with this company again I would go withoutThey have by far the slowest customer service I have ever experienced and the shipping time from time of order until delivery is absolutely horribleNo one ever had any answersI have waited now over month and still don't have my chairThey were the cheapest I could find by about dollars however I would have gladly paid dollars more to get it in a reasonable period of time Save your aggravation and but somewhere else

customer stated he wasn't aware of the delivery day/time is incorrect , the shipping company called him on 05:00-09:00DELIVERING TERMINAL18:06:05PM nevertheless, we are still working to resolve this issue as the parts have been ordered ?

Our records indicate we have processed and emailed return authorization number for the customer to return the item , we have days return policy and since the return request still within the days the customer is entitle to receive return number .we will credit the account in full once we received the time in our warehouse

Same story as many peopleI purchased an oven, the company charges my credit card but forgot to deliver itEventually, the delivery company calls at 5pm for a delivery at 9am..to not show up the next dayA couple of days later, same thingsFinally, a week later show up unannounced at the door After many yelling and screaming on their chat system, they show up a month laterBut then the delivery man wants a cash 'steps' charge, to be paid in cash to him without a receipt before he could do anythingif this isn't a rip-off, I don't know what is..to be forgotten..STAY AWAY!!!!

We apologize that you received a defective orderPlease understand that this order came directly from the manufacturer to our warehouse prior to shipmentPrior to their shipment of the order, this order underwent a quality checkWhen we received it, we inspected it as well before we accepted the deliveryPrior to shipment of this order, our warehouse inspected this unit and cleared it for shipmentAt the time the trucking carrier picks up the product, they too inspect the unit, had this unit been damaged, they would not have picked it upWe received a proof of delivery that shows that this order was signed for free and clear of damagesSo with this, we can only assume that the order was delivered in pristine condition from start to finishWe were later informed two weeks after delivery that there was a part that needed replacementWe immediately issued a Return Merchandise Authorization so that the customer can return the unit to us for a full refundWe have not received anything from the customer yetWe also requested immediate assistance from the manufacturer to replace the parts so that this customer would be satisfiedWe were informed that there was a slight back order on the parts, this was also relayed to the customerSupport is being providedWe hope that this resolves this complaintThank you for your time

Upon reviewing the complaint we have ordered replacement hood which was shipped and delivered under FedEx Tracking Number: [redacted] . As for the installation, our records indicate we have refunded the customer $219.97 since he cancalled all installation.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you, I appreciate your responseAppliances Connections did offer the credit as they did in the response provided to youI appreciate you reaching out to this business on my behalf However, I do not believe a $credit is appropriate in this caseAs I stated, I am disappointed and surprised by the unprofessional and careless actions of Appliances connections shipping partner and their failure to remedy the situationThis issue did not arise because the couch did not fit through the door, it was caused by the delivery service lodging the couch halfway through my doorway and extending into my hallway, blocking my neighbors entry/exit and refusing to take it awayIt was left in a hazardous, and in the event of an emergency, potentially life-threatening position and the delivery men abandoned us, claiming it was " [redacted] "This level of customer service is tremendously disappointingI understand that appliances connections cannot accept the damaged merchandise as a return, however, it would not have needed to be destroyed if the shipping agent had acted as a respectable partner wouldI will not recommend their services to others and I think others should be aware of my experience as a forewarningI regret that I will not be doing any future business with appliances connection In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I am definitely a [redacted] off consumerI ordered a washer and dryer from appliancesconnection.com on August **, On September **, my credit card was chargedIt is October *I have not seen my washer and dryerI have not received a single email or notification from appliancesconnection.com, no response to my emails to them, no tracking info, no "we're going to charge your credit card now," no "sorry the delivery will be delayed," absolutely nothing I live in the middle of a city of 750,peopleNot in a remote area, not in a place that would be difficult to get to Where are my appliances?And how dare they charge my credit card before delivering anything?!?!?!

My name is [redacted] and I live in Miami, FL. Wanted to take this time to express how satisfied I've been with my purchases from Appliancesconnection.com. This is my second order I have place with them. My first order was placed about a month ago. I ordered a stainless steel Maytag refrigerator, stove and dishwasher for my newly remodeled kitchen. Their service, shipping and customer service is top of the line. They process the order and shipped the appliances very fast. The customer service team is very professional and helpful. All 3 appliances arrived in brand new pristine condition perfectly packaged with not a single scratch, dent nor scuff marks on the stainless steel or anywhere. The shipping company they use are very professional and careful handling the freight. Appliancesconnection.com has the best pricing. No other online store nor retail store comes close nor want to match the low price that appliancesconnection.com offer. We are so satisfied in every way with appliancesconnection.com that we just places a second order on 82013 for a new Maytag washer as our 12 year old washer went to rest. Appliancesconnection.com is definitely the only 1 stop A1 source for all your appliance needs. I definitely recommend appliancesconnection.com if you want the best pricing, service all around. I've recommended appliancesconnection.com to my family and friends. Appliancesconnection.com has a huge selection of appliances an brands for everyone needs and taste. Thank you so much appliancesconnection.com and the whole team for great service and professionalism!!!"

As stated previously, if the customer still interested in purchasing the refrigerator we are willing to work with the customer and offer $discount , in addition we will keep our previous offer of expedited delivery and white glove service at no extra chargesWe did not cancel this order due to a negative reviewWe adhere to the terms and conditions that you agreed to at the time of checkout, one of which indicates that AppliancesConnection reserves the right to cancel orders at any timeWe had to cancel this order because every few days or so, our customer had contacted us and asked for something moreCustomer indicated that there was a problem with the rebate - we got the rebate company to agree to a one time courtesy and extend that rebate so that our customer can still qualify for the $gift card.Complaints about delay - we added express shipping free of costFurther complaints of delay - we provided white glove service upgrade AND a year major component extended warranty.After all of these courtesies were provided, sure our customer went online and posted a negative reviewWe had called our customer regarding this matter, inquiring about the reason for posting this negative review, she had insisted that additional compensations must be offeredShe wanted $to be refunded, as an additional discount for the fridge, to keep this order and to remove the negative reviewWe sincerely apologize, we were not able to fulfill that order, thus cancelled the orderWe are sincerely asking to resolve this complaintPlease also note that all of what was offered to our customer happened over a ten-day periodEach time we were contacted, we had to provide something else

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I placed the order on 10-**-on the telephone with *** we had a firm understanding and agreement the item would be shipped to arrive at my residence on 11-**-14. I spoke with someone on the telephone on 11-**-and again confirmed the item would be shipped to arrive at my residence on 11-**-14. When it did not arrive on the *** I called and was told it was shipping that very day. I called on the *** and was told it had not shipped but would be out by the end of the week. For them to say this was my fault is pure nonsense. They tried to blame the delay on the weather but it was not snowing on the *** when it should of shipped. This company either did not have the item to ship or they are amazingly incompetent. It is 12-**-and I still don't have the item although they have allegedly shipped it. At best it will be delivered three weeks after the twice agreed upon arrival date. ***, the *** ***, tried to tell me they don't guarantee shipping dates but two different employees gave me a firm date
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Upon reviewing the complaint our records indicate the matter has been resolved we hired Furniture Medic (info below ) to repair the china we have provided the tech our credit card number to pay for the repair :*** ** *** ***
*** *** *** **
*** *** **
***
*** *** we have called the customer today and left voice message to make sure all issues have been taking care of

At this time, I have been contacted directly by Appliances Connection regarding complaint ID ***, however my complaint has NOT been resolved because:
They have picked up the sofa but have yet to issue me any refund to my credit cardThe sofa was picked up almost weeks agoI would
like a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I had tried lots of recliner sofa's in different stores and decided that toletta is the one I wantI found out I made the right choice when the sofa was delivered yesterday but to my disbelief the fabric is torn at couple of places and looks like it will give away at a 3rd place as wellSee attached picsI am highly disappointed with the damageThe sofa in itself is very comfortableOnly if I had got an undamaged piece I would be rating it stars for sureI would recommend to buy it but then the damaged delivery is something you should account forI have shopped at *** *** *** *** and more, big or small brand customer satisfaction should be the top prioritySince I got it yesterday I want to see how appliance connection provides customer serviceWill update the review very soon as to did they provide a damage free item

After reviewing the complaint we have emailed the third party trucking company in regards to the issueThe order was set up for standard delivery which does not include haul away of debris from customers locationAs a one time courtesy we can go ahead and offer reward point of added to our
customers account for his next purchase and add white glove delivery for his next purchase at no cost

Upon reviewing the complain the issues presented have been resolved, the stove was delivered on 10/**/, we do apologize for any inconvenience this matter may have caused
As a courtesy we are willing to offer $refund We hope that *** *** will take this
offer as an honest and friendly one and close this case to his satisfactionwe will process the refund today and email *** *** confirmation

Overall happy with the purchase process and the productHowever, the shipping took a little longer then initially stated