Appliances Connection

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is responsible for refunding my full purchase priceThe unit was sent back to the manufacturerIf the business received their wholesale price backThey kept the profit made on the purchase which is obviously unacceptable and ridiculousThe needs to refund the entire purchase price, not a portion In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Upon reviewing the complaint our records indicate the customer submitted online order for Refrigerator Model # WRF57R18DM priced at $,and Freezer Model # WSZ57L18DM priced at $.The customer assumed by ordering these two units will have a matching set , well those two units don't look a like, as one unit has a flush square door and the other has round door , the dented door has been ordered and replaced , the customer requesting to have similar doors on both units which we are trying to accomplish ,since we shipped what the customer ordered we are not at fault the units don't look a like ,however, the customer requested RMA to return the unit we have emailed the customer the RMA instruction and as a courtesy we have waived any restocking or shipping fee, and we will issue full refund once the items returned .?

Upon reviewing the complaint, our records indicate the customer called us requested the order be cancelled, as of today per the customer’s request the order has been cancelled and credit still pending awaiting credit card dispute to be resolved , once the dispute is resolved the customer will get his refund into his account Kindly, update your records regarding this complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Upon reviewing the complain , we are currently working to resolve the issue of the damage table top , unfortunately the most we can offer as discount is $, as courtesy we willing to offer $so the customer will keep the table top ASIS .we have offered this offer through out ticket system , we have yet to hear from the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The only credit I have received is for $The credit card company has found in my favor so I am waiting for $which is the balance of this transaction In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Upon reviewing the complaint , our records indicate this matter has been resolved and closed to the customer's terms , Although the customer refused the order we had gone ahead and issued full refund .Payment updated: $Refunded .Kindly , update your records and close the case .?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# 10218298, and have determined that my complaint has NOT been resolved because: Hi – The replacement door did arrive today, and again, the door was bent I have refused delivery of the damaged door and notified Appliances Connection of the damage, and asked them how they were going to rectify this situation Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Upon reviewing the complaint , our records indicate that we arranged with [redacted] to pickup the pedestals under [redacted] tracking # [redacted] & [redacted] [redacted] records indicate two attempts went unsuccessful , please check below [redacted] tracking status for the above two tracking numbers [redacted] 1:P.MThe receiver was not available at the time of the second delivery attemptA final attempt will be made- (Label) [redacted] 1:P.MThe receiver was not available at the time of the first delivery attemptA second attempt will be made- (Label) United States 10:A.MOrder Processed: Ready for [redacted] customer can still call [redacted] to have the items picked up and return the RMA still valid

My overall satisfaction with this company is poor From the time I ordered my oven through delivery, they did not communicate on the status of my order I had to call on multiple occasions to determine if the oven shipped and where it might be It took almost a month to arrive even though it shipped out the day I ordered it When it did arrive there was damage to the front control panel which was primarily cosmetic The oven otherwise worked fine and the damage was noted by the shipping company When I contacted ApplianceConnection and sent them pictures of the damage, they initially told me that they would not replace the damaged part since they considered it "wear and tear" Needless to say I was beyond shocked that they would not take care of their customer in this situation I continued to get the run around with customer service Long story short, when I told them I intended to contact [redacted] to dispute the entire purchase knowing that [redacted] would have my back (as any other reasonable person/company would and should), ApplianceConnection very reluctantly told me they would replace the part and contacted a service technician to take care of it Even after agreeing to do the right thing, the customer service person had the gall to tell me that "if it was me, I'd have just let this go"...as if the damage to a brand new item which cost $was just an acceptable situation....unbelievable!!!! Extremely poor customer service in light of the situation

Upon reviewing the complaint , our records indicate the customer submitted an online order on 112014, for four appliances , our website clearly indicate delivery will take 10-business days , the entire order was delivered on 122014.During the entire process of the order, the price of the appliances ordered didn't change , nor the customer called us about price match with other local competitors ,keep in mind we don't charge shipping or tax for orders ship out of the state of NY.kindly , update your records and close the case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is the very reason I notified the BBC I never ordered any chairs my complaint pertained to a damaged stove, this company does not stand by its wordThe item was returned to LF Logistics as they told me, my refund was a partial refund of paying Appliance Connections $1,They lie continually the representative I spoke with assured me I would get the full refund which didn't happen I wa Mt this complaint to remain posted so others want make the mistake I didIf you ask to speak to someone in billing they tell you have speak to a customer service representative first In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They never set up a service callThey told me it is not considered a service call and that I should get a local handyman to put the motor They told me to send them the invoice and they will see if they can get an approval to reimburse me I cannot afford to pay a handyman with the possibility of not being refundedAlso I informed them that I do not have the funds to hire a handyman In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer received this order from the trucking carrier on At the time of delivery customer was not on the premises, the delivery drivers were instructed by security where to leave the packagesWhite glove could not be performedThe unit ordered was left in the boxes it came in, as white glove does not include assembly of the unitThe cost of white glove was already refunded as customer requested on As per our company policy, an authorized adult has to be present at the time of the delivery, which was scheduled with the customer for time and date prior to deliveryAs this order was signed for free and clear of damages, we had tried to file claims against the trucking carrier but the claims were denied as no damages were noted on the proof of delivery, as attachedOur email correspondence with the customer states instructions to have authorized adult present to inspect the unit prior to signing for the deliveryRegardless of how the damage was inflicted, we are willing to offer the customer the following options:Part replacement of damaged parts with a year extended furniture warranty to keep the unit as isKeep the unit as is for a substantial damage allowance creditReturn the unit to us for a full refund, as a Return Merchandise Authorization (RMA) was already issuedWe can schedule a trucking carrier to pick up the unit on behalf of the customer to return the unit for a refund less the shipping fees.Please reach out to us, as we are willing to work with the customer in resolving this matter as soon as possibleThank you for your time and consideration

Competitive prices and fast deliveryActually, my new microwave oven arrived at my doorstep the same weekThat was my first order with Appliances ConnectionThat went so well I ordered another product from them the next week and had the same great service

Upon reviewing the complaint the issues presented have been addressed as follow: The customer received the refrigerator on 0114, in early April the manufacturer deemed the unit not repairable and picked up the unit form the customer’s location and issued us a credit less shipping, in order to help the customer to get what he paid for, we suggested to ship him a new unit for the amount we received from the manufacture, although the manufacturer credited our account less shipping we had shipped the customer new refrigerator at no cost to himUnfortunately, the new unit also deemed to be defective and again the manufacturer picked the unit and issued our account credit less shipping The amount was issued by the manufacturer as shown below: 7:31:pm R/CM - [redacted] - $522.00, we have credited the customer $ This transaction is beyond the 30days return policy as the customer used the unit for almost moth The customer requested credited for the unit, but the manufacturer warranty is to replace the unit , therefore credit issued less shipping We do apologize for any inconvenience this may have caused, kindly update the case as we are not in control of the refund amount issued by the manufacturer

Upon reviewing the complaint , the unit left our warehouse on , due to the customer live in Rural area an extra time is needed ,the item was scheduled for delivery on 11/ [redacted] , the customer called to cancel and he was aware of the refund less $shipping fee .on 1114, the customer called again stated he prefer to accept delivery , our billing department called him requesting credit card to charge ONLY the amount which was refunded , he said since I got refunded keep the order cancelled .per the customer request this order was cancelled

Revdex.com: At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted] Sincerely, [redacted]

At this time, I have been contacted directly by Appliances Connection regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They have told me that they will take back the dishwasher, but they have still not arranged for pickupI will not pay for shipping.I want Appliances Connection to take back the dishwasher at no cost to me, so arrange for and pay for the return shipping Sincerely, [redacted]

per the manufacturer policy if they cant fix the issue after repairs they will exchanged it at no cost to the customer.we can dispatch the tech again if the customer agree