Appliances Connection

Upon reviewing the complaint , first we would like to apologize for the delay in shipping the chairs ordered as the customer aware the product is not available and the manufacturer awaiting shipment to arrive from overseas which we expected to be on 12/**we have contacted the manufacturer for an update if there is any unexpected delay we will notify the customer at that point if he would like to cancel the order we will do so at his preference .?

They have the best price, good quality products, and fast delivery I received my whirlpool double ovens in excellent shape and were installed quickly and wellWould definitely use again for other appliances

We do understand that you may not have the help of other family members or friends to help you move the units to further inspect itWe were not present at the time of deliveryWe can only base this off the facts that were presentedThis delivery was signed for free and clear of damages, by signing for the delivery, you have accepted the delivery and therefore waived the liabilities of the other partiesAs a reputable company, we would replace units if they were deemed defectiveHad this order been noted at the time of delivery, yes, we would replace it for you, if the merchandise was damagedTechnicians had went over, and from the service report that they presented, all was restoredYou were not satisfied with the handiwork of the manufacturer, and as a courtesy we contracted furniture technicians to go out and help you outNow, we aren't saying that they did a perfect job, or a job to your standards, as previously mentioned, we were not presentFurniture assembly was never a service that can be procured on the website, this option was never there, and is not listed as a service on the websiteMany companies define services different, one cannot assume delivery would include additional servicesWe have been trying to help you every step of the way, we have not looked the other way, however it seems that we cannot meet your standardsWe can extend the RMA period for another days to extend the timeframe until the end of March for you to return the products to us for a full refund

Again the amount we received from the manufacturer it was less than the amount we originally paid for the unit ,we are not sure if they deducted the shipping fee or the technician fee who assessed the units we do apologize we are not able to issue any further credit and we consider this matter concluded Kindly , update your records

our records indicate the refund has been processed , the customer returned the unit to our warehouse and well aware of the refund amount .My husband and I bought in order # [redacted] .I really wanted to pick up the new unit which warehouse men said couldn`t be done the same day.I paid $via [redacted] .Please take your $for your delivery to me.I brought it back .Please refund my $as soon as possible please.Thanks in advance?

This company should be sued and shut downIt is a complete scam, and it does not protect the customer I placed an order for a stackable washer and dryer (Bosch) on December ***, 2015, along with installation, removal of previous appliances, and deliveryFrom that point, they sent me emails every five days for three months stating that my ETA was approximately one week awaySince we had just purchased the home and it did not have a working washer or a dryer, it was pivotal for us to receive these items in a timely fashion There is no number on the website, and when one tracks down the number, the wait time is usually over minutes, and then they tell you that they will ask a manager and call you back Finally, three months later, I am scheduled to receive the washer and dryer todayHowever, when the delivery person called to confirm, he did not know about the installationWhen I was able to reach customer service after several tries, they said that there were no installation people on the delivery truck, and I would have to pay to rescheduleHowever, I already paid for installation! Furthermore, I have had the inconvenience for three months without a washer and dryerThey deceived me by writing an email every few days to say the ETA was just a few days awayhad I known it would take three months, I would have canceled the order immediately This business should be shut downPlease do not ever use them, and please take steps to fine them, negatively review them, and prevent future customers from such negative experiences

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once it hits the credit card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

our records indicate this matter has been resolved , full refund has been processed and posted on [redacted] Payment updated: $Refunded (Approved Code: [redacted] ) ( [redacted] ) Kindly , update your records and close the case

Hello,We would like to address the issue with the installation refund the customer has mentionedWhen a customer files a dispute with his or her credit card company, the money in the transaction between the customer and our company is put on a holdWe are unable to refund a customer until the dispute is lifted by either the customer himself, or by the bankAs the customer supported his argument to his bank, we are also held liable by the bank to respond to every dispute with our support of what happened on our side of the transactionUntil the customer lifts the dispute, we are unable to refund the customer his money and it takes up to days for the hold on the dispute to clear up for us to refund/credit a customer unless the customer takes off the dispute on his or her ownSince the customer refused to remove his dispute on this order with his bank, we let the dispute go in his favor as the customer was already issued the money by the bank so would not be able to double dip from the bank and from our own funds.During the same time, the customer was also refusing to work with us and was defaming us all over the internet.We are not sure what happened with his warranties but we spoke to the customer today and issued him brand new ones that will be good for yearsPlease close this case as the customer was given brand new warranties for his products.Best Regards,Appliances Connection

At this time, I have been contacted directly by AppliancesConnection.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: Appliances Connection said their installer had notes written that they installed everything as ordered and removed all cardboard My mom's paperwork doesn't have any of this documented and she would have initialed each line item b/c she's very detailed! Their [redacted] (social media) customer service person contacted me and said they'd get back to me No response yet and it's been about weeks If an installer writes additional notes onto paperwork, they should provide the exact copy to the customer using carbon paper or a copy machineIt's too easy for the installer to write notes after the fact and say the customer has signed Also v suspicious that the notes are exactly what we've complained about If one pays for white glove service, it's not likely that the person would write that the 'cardboard was removed from property' as that seems obvious My poor mom had to lug all that cardboard downstairs by herself and we had to pay for someone to install the ice maker and change the door In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I just purchased a Samsung countertop convection microwave It cooks with an even temperature I am able to to use it as a second oven when needed and it is sleek in its appearance and an attractive and useful appliance in my kitchen

per the tech service report (below) it indicate that the parts we ordered has bas been installed and sectional repair is completed :Thank you for choosing Guardsman Professional Services to service your customerOur records indicate that your consumer’s service has been completedPlease see the below information from the technician report for your records [redacted] Detailed Explanation of work requested by partner: Reclining Loveseat-- Please install the new motor that has been delivered to the customers homeJust swap out and plug inThe customer is elderly and cannot do themselves [redacted] Verify cust has the part [redacted] Detailed Explanation of work performed by technician: The technician replaced the motor on the loveseat Actual Service Date: 10/***Tax Amount:USD Thank you for allowing us the opportunity to meet your needs,

This was the WORST experience ever I placed the order in the beginning of October I had nobody call/contact me regarding the order I maybe received emails here we are the end of November and I gave up, I spent MORE money purchasing the item somewhere else They received payment right away, but it will take 3-business days to refund This company sucks!!! I waited on the phone over 13+ minutes after someone already picked up the phone Please be smart before you choose buying ANYTHING from this company

we sincerely apologize for any inconvenience this may have caused, we understand the customer's concerns the refund is taking longer than expected , we have notified our billing department of the incident ,the credit will processed and post to the customer's account in 1-business days /> once again please accept our apologize and close the case ?

Purchased: 1) FISHER PAYKEL RF135BDLUX25" COUNTER-DEPTH LEFT HINGE BOTTOM-FREEZER REFRIGERATOR 2) AVANTI ELITE SERIES FREESTANDING SMOOTHTOP ELECTRIC RANGE 3) FAGOR LFA-45X FULLY INTEGRATED DISHWASHER The bottom line is [redacted] had the lowest price on some of the highest quality appliances ( [redacted] ) on the market, and they fulfilled my order perfectlyA potential customer should be aware that delivery times can be fairly long, but if you can stand to wait several weeks for delivery it's worth it

Love the process of shopping online with [redacted] My husband found an awesome Frigidaire ceramic cook top that compliments the color and design of the tile back-splash he installed tooI love the ease of cleaning the surface as well and the price was absolutely the bestThe company let us know that the unit was on back-order and let us know when it shipped so that we could watch for it

we have received the following email from [redacted] :I worked with our chargeback team and was able to push the $refund through Please let thecustomer know the refund has been processed Kindly ,update you records

I recently shopped for a wall air conditioner unit and was limited to a specific model that would fit the current opening in my wall. The unit was hard to find, but Appliances Connection had it. When I called them the sales people were knowledgeable, and very helpful. They also offered the best price I could find, but offered a price matching service if I did find a better price with one of their registered websites. I was really concerned about receiving the unit undamaged because I've read many reviews online from various companies that the units often arrive damaged from shipping. When I expressed this concern to the salesmen I spoke to, they informed me of their standard delivery service included delivery inside my unit, and the delivery man will wait there while I open the unit and look to see if there's any damage. If there is, he will take it back and re-delivery another unit. This peace of mind is what sold me on Appliances Connection. I've had a great experience so far, and am looking forward to receiving my new A/C!

On 0214 ,we contacted the customer In an attempt to resolve this ongoing issue, we have presentenced the following options : 1- $300.00 discount to keep the bed ASIS or the customer can fix it locally . 2- Return the bed to our warehouse for full refund . The customer decided to return the bed , the RA # had been emailed before and still open , we will credit the customer’s account once the bed is returned to our warehouse.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I initially notified the seller of the damage, right after deliveryPlease see the logs attached and explanation belowDesk and Hutch were delivered August **, They came in horrible conditionThe packaging could not be reusedPer seller's website Delivery Company should place a call about date and time of deliveryIt didn't happenNeither me, nor my husband, were ready for delivery acceptanceI initially complained on August **, (I attached records/logs from my account with [redacted] )I attached pictured on the same day, August **! The seller NEVER HAD TO REQUEST PICTURES! They were attached with my initial complaint! You can also see it from the attached log - there are five attachments showing as paper clipsYou should click on every one of them in order for a picture to open).The problems with customer service stared at that very pointI was expecting someone to call me and nobody got back to me about the issueI had to call the seller myself several times until they finally stated they placed an inquiry with the manufacturer on August **, 2016.After that, still with no answer, I called them several more timesThe log proves it: there was a generic response sent to me every time I called on 0816, 0816, 0816, 0916, and 0916.Finally, on 09/08/16, the seller agreed to pay $discount back to me for keeping the deskAgain, see the logOn that same day in my conversation with the customer service the seller also promised to send me a hutch replacement for free as long as I agreed to wait for the mid-October delivery of both hutch and bookshelfOn THEY CONFIRMED THAT IN WRITING AND RECORDED IN THE LOG!!! So it didn’t happen RECENTLY, as the seller states!!!October came and my items never arrived! I attached the second log proving I contacted the seller over and over again on 1016, 1217, Every time I called customer service couldn’t even understand why I was having issues with my order! And every time the delivery date was pushed forward! I ordered these items as a set for my Kindergartener for the start of his 2016-school year! Then I thought it could be part of his Christmas present! The school year is almost over and I still can’t get a definitive answer as to when I am going to receive my whole set that I paid for MONTHS AGO!!!I spent countless hours on the phone with the seller and the longer it drags the more lies I hear! As I proved with the attached logs, the manufacturer agreed to replace the hutch back in September 2016, not recentlyAlso, all this time IT WAS ME trying to call the sellerThe seller only started reaching out to me when I placed a credit card dispute for the total amount of the order less the $they gave back to me for the damaged desk!] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***