Dear [redacted] ***,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $15.05.Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We are attempting to research and resolve this matter as soon as possibleHowever, we need additional information to locate you in our systemCan you please provide us with Rental Agreement number and license plate? Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:AM to 4:PM PST |
Dear [redacted] *** ***Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you, [redacted] ® Customer ServiceI [redacted] ( [redacted] Monday - Friday, 6:AM to 4:PM PST |
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry toour refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear onyour account and thank you for your patience For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolvedThank you, PlatePass® [redacted] | Monday -Friday, 6:AM to 4:PM PST |
Dear [redacted] * Thank you for contacting us regarding your concern as it is ourgoal to provide you with excellent customer service We understand your frustration and apologize for anyinconvenience this matter has caused We have forwarded your inquiry toour refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear onyour account and thank you for your patience For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service [redacted] *
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
The representative of Thrifty Processing Center responded to my complaint by asking questionsI have attached two documents that include my responses to her questionsPlease know that the complaint remains unresolved
Hello, Thank you for replying to my complaintAs requested, here are the items that were asked for · A rental agreement number - [redacted] · Notice number - [redacted] · Citation number - [redacted] · License plate number - [redacted]
Dear [redacted] ***, Thank you for contacting the [redacted] Violation Processing Service Center We are unable to accommodate your request for documentation, as our records show that your account billing was processed in accordance with the terms and conditions stated in your [redacted] Rental AgreementWe have attached a copy of your Rental Agreement Any further disputes pertaining to this situation will need to be directly addressed with your financial institution Thank you for choosing *** William J| Customer Service Representative [redacted] Violation Processing Service Center [redacted]
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $29.50.Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear [redacted] [redacted] , Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number [redacted] We apologize for any confusion in regards to the sticker on the windshieldAs electronic tolling areas are becoming more prevalent, rental vehicles are required to have coverage through the license plateThis coverage protects the vehicle and the renter from incurring a toll violation in the event a toll cannot be paid by cash or is missedThis coverage is also available at an additional cost as a convenience option if the renter chooses not to carry cash or chooses to use the electronic tolling lanes Thrifty Rent a Car offers PlatePass All-Inclusive as the tolling service available for purchase with the rentalThe rate of the PlatePass All-Inclusive service depends on the rental location and the rental durationIn the event the Toll Authority reports a toll to a license plate, we verify if the tolling service was purchased with the rentalIf the customer did not purchase the tolling service at the time of rental, they are billed the toll amount plus a $administrative fee More information regarding this can located on the standard Thrifty rental contract Our records indicate that we spoke with you on 8/10/2016, an offer was accepted to reduce the administrative fees by 50% as a one-time courtesyTherefore, we adjusted the account by $on 8/11/As we value you as a renter, we will extend our previous offer to include a refund of the remaining $in administrative feesPlease allow up to business days for processing We hope that you find this matter to be resolved Thank you for choosing Thrifty Natalie G.| Customer Service RepresentativeThrifty Toll and Violation Processing Service CenterPhone: [redacted] * Fax: [redacted]
Dear [redacted] , Thank you for contacting the Dollar Toll and Violation Processing Service Center in regard to Notice Number [redacted] As a business partner to Dollar Rent A Car, we process tolls and violations reported to the rental vehiclesIn the event a toll is reported by the transponder to the rental vehicle the PlatePass All Inclusive Toll Pass is activatedThe renter is then accessed a daily and or weekly rate based on the duration of the rentalOur records indicate that the Spring Street toll reported on October 28, is what activated this serviceAs this was a day rental you’re assessed the weekly PlatePass All Inclusive Pass rate of $We also show that we have previously reviewed a dispute submitted on January 5, The research indicated no discrepancies were found and additional documentation was requestedWe apologize for any inconvenience this situation may have caused As we value you as a Dollar renter, we have adjusted the account in full as a one-time courtesyPlease allow up to business days for the refund, $54.95, to be processedIn the future, this type of situation would require additional documentation to be submitted for further reviewThank you for choosing DollarWilliam J| SupervisorDollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted] @atsol.com | www.dollarrentalfine.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Erik J***
Dear Mr***, Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number [redacted] We apologize for the delay in the receipt of the letter issued on July 7thOur records indicate that this toll was reported at the Delaware River Bridge tolling locationAs of January 3rd, 2016, the Pennsylvania Turnpike Commission converted this bridge from Cash Payable to EZPass and license plate imaging onlyTherefore, if a vehicle travels through the toll with no device, the license plate is charged This electronic tolling process is how the toll service was activatedThrifty Rent a Car offers PlatePass All-Inclusive as the tolling pass available for purchase with the rentalIn the event that a toll is processed to the license plate without purchase of the toll pass, the renter is billed the toll amount plus a $administrative fee This is the rate stated on the standard Thrifty rental contract We apologize for any confusion pertaining to the processAs we value you as a renter, we have refunded the $dollar administrative fee as a one- time courtesyPlease allow up to business days for processing It is our hope that you find this matter to be resolved Thank you for choosing Thrifty Alicia R| Customer Service Representative Thrifty Toll and Violation Processing Service Center [redacted]
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedBest Regards, ATS Processing Services
Dear Vinh Nguyen, Thank you for contacting us in regards to Notice Number [redacted] As a business partner to Fox, we process reported tolls when the toll service is not elected at the time of rentalOur records reflect that toll was reported to the license plate of the vehicle on the I- express laneMore information regarding the switchable transponder required for HOV free passage can be located on the Colorado Department of Transportation website, [redacted] lanesInformation regarding the toll location on the I-can be found on ht [redacted] Our Research Department reviewed the account and was not able to find any discrepancies within the rental informationWould you happen to have any supplemental documentation to submit placing you in an alternate location so that we may further investigate this matter? Any food, gas, or store receipts will be sufficientI apologize for any inconvenience this situation may have causedThank you for choosing Fox and I look forward to hearing from you to get this matter resolvedMichelle D| SupervisorFox Tolls and Fines Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted] | [redacted]
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $16.80.Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
the response is grossly inaccurate and misleading on all points1,I did not run a red light but I made a RIGHT turn on red that is permitted in Fl --se "camera light law"STATE UNIFORM TRAFFIC CONTROL Mark Wandall Traffic Safety Program; prohibits police to issue tickets for failure to stop on red making right hand turn: (1)(c)A notice of violation and a traffic citation may not be issued for failure to stop at a red light if the driver is making a right-hand turn in a careful and prudent manner at an intersection where right-hand turns are permissibleThe citation is coming from ATS not City of Tampa-see postage on the received envelope and return address and payment address-all are out of FL stateATS pre-screens footage of all potential violationsIt then say it sends potential violations to the city for reviewIn fact Only ATS’s employees have access to all images taken by a red-light camera, and only they review all such images not Tampa city police This it's an improper delegation of police power and ATS grossly abuse it Since ATS refuse to respect Fl law and mislead drivers to believe that ATS notice of violation is sent by City of tampI made a complain to Florida Office of the Attorney General Pam Bondi to stop this abuse and investigate ATS abusesAlso I sent a complains to Hillsborough County Consumer Protection Agency,Dana Young Hillsborough Legislative Florida Senator,Shawn Harrison Florida House of Representative
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved Thank you, ATS Processing Services
Dear [redacted] ***,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $15.05.Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We are attempting to research and resolve this matter as soon as possibleHowever, we need additional information to locate you in our systemCan you please provide us with Rental Agreement number and license plate? Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:AM to 4:PM PST |
Dear [redacted] *** ***Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you, [redacted] ® Customer ServiceI [redacted] ( [redacted] Monday - Friday, 6:AM to 4:PM PST |
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry toour refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear onyour account and thank you for your patience For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolvedThank you, PlatePass® [redacted] | Monday -Friday, 6:AM to 4:PM PST |
Dear [redacted] * Thank you for contacting us regarding your concern as it is ourgoal to provide you with excellent customer service We understand your frustration and apologize for anyinconvenience this matter has caused We have forwarded your inquiry toour refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear onyour account and thank you for your patience For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service [redacted] *
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
The representative of Thrifty Processing Center responded to my complaint by asking questionsI have attached two documents that include my responses to her questionsPlease know that the complaint remains unresolved
Hello, Thank you for replying to my complaintAs requested, here are the items that were asked for · A rental agreement number - [redacted] · Notice number - [redacted] · Citation number - [redacted] · License plate number - [redacted]
Dear [redacted] ***, Thank you for contacting the [redacted] Violation Processing Service Center We are unable to accommodate your request for documentation, as our records show that your account billing was processed in accordance with the terms and conditions stated in your [redacted] Rental AgreementWe have attached a copy of your Rental Agreement Any further disputes pertaining to this situation will need to be directly addressed with your financial institution Thank you for choosing *** William J| Customer Service Representative [redacted] Violation Processing Service Center [redacted]
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $29.50.Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear [redacted] [redacted] , Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number [redacted] We apologize for any confusion in regards to the sticker on the windshieldAs electronic tolling areas are becoming more prevalent, rental vehicles are required to have coverage through the license plateThis coverage protects the vehicle and the renter from incurring a toll violation in the event a toll cannot be paid by cash or is missedThis coverage is also available at an additional cost as a convenience option if the renter chooses not to carry cash or chooses to use the electronic tolling lanes Thrifty Rent a Car offers PlatePass All-Inclusive as the tolling service available for purchase with the rentalThe rate of the PlatePass All-Inclusive service depends on the rental location and the rental durationIn the event the Toll Authority reports a toll to a license plate, we verify if the tolling service was purchased with the rentalIf the customer did not purchase the tolling service at the time of rental, they are billed the toll amount plus a $administrative fee More information regarding this can located on the standard Thrifty rental contract Our records indicate that we spoke with you on 8/10/2016, an offer was accepted to reduce the administrative fees by 50% as a one-time courtesyTherefore, we adjusted the account by $on 8/11/As we value you as a renter, we will extend our previous offer to include a refund of the remaining $in administrative feesPlease allow up to business days for processing We hope that you find this matter to be resolved Thank you for choosing Thrifty Natalie G.| Customer Service RepresentativeThrifty Toll and Violation Processing Service CenterPhone: [redacted] * Fax: [redacted]
Dear [redacted] , Thank you for contacting the Dollar Toll and Violation Processing Service Center in regard to Notice Number [redacted] As a business partner to Dollar Rent A Car, we process tolls and violations reported to the rental vehiclesIn the event a toll is reported by the transponder to the rental vehicle the PlatePass All Inclusive Toll Pass is activatedThe renter is then accessed a daily and or weekly rate based on the duration of the rentalOur records indicate that the Spring Street toll reported on October 28, is what activated this serviceAs this was a day rental you’re assessed the weekly PlatePass All Inclusive Pass rate of $We also show that we have previously reviewed a dispute submitted on January 5, The research indicated no discrepancies were found and additional documentation was requestedWe apologize for any inconvenience this situation may have caused As we value you as a Dollar renter, we have adjusted the account in full as a one-time courtesyPlease allow up to business days for the refund, $54.95, to be processedIn the future, this type of situation would require additional documentation to be submitted for further reviewThank you for choosing DollarWilliam J| SupervisorDollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted] @atsol.com | www.dollarrentalfine.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Erik J***
Dear Mr***, Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number [redacted] We apologize for the delay in the receipt of the letter issued on July 7thOur records indicate that this toll was reported at the Delaware River Bridge tolling locationAs of January 3rd, 2016, the Pennsylvania Turnpike Commission converted this bridge from Cash Payable to EZPass and license plate imaging onlyTherefore, if a vehicle travels through the toll with no device, the license plate is charged This electronic tolling process is how the toll service was activatedThrifty Rent a Car offers PlatePass All-Inclusive as the tolling pass available for purchase with the rentalIn the event that a toll is processed to the license plate without purchase of the toll pass, the renter is billed the toll amount plus a $administrative fee This is the rate stated on the standard Thrifty rental contract We apologize for any confusion pertaining to the processAs we value you as a renter, we have refunded the $dollar administrative fee as a one- time courtesyPlease allow up to business days for processing It is our hope that you find this matter to be resolved Thank you for choosing Thrifty Alicia R| Customer Service Representative Thrifty Toll and Violation Processing Service Center [redacted]
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedBest Regards, ATS Processing Services
Dear Vinh Nguyen, Thank you for contacting us in regards to Notice Number [redacted] As a business partner to Fox, we process reported tolls when the toll service is not elected at the time of rentalOur records reflect that toll was reported to the license plate of the vehicle on the I- express laneMore information regarding the switchable transponder required for HOV free passage can be located on the Colorado Department of Transportation website, [redacted] lanesInformation regarding the toll location on the I-can be found on ht [redacted] Our Research Department reviewed the account and was not able to find any discrepancies within the rental informationWould you happen to have any supplemental documentation to submit placing you in an alternate location so that we may further investigate this matter? Any food, gas, or store receipts will be sufficientI apologize for any inconvenience this situation may have causedThank you for choosing Fox and I look forward to hearing from you to get this matter resolvedMichelle D| SupervisorFox Tolls and Fines Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted] | [redacted]
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $16.80.Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
the response is grossly inaccurate and misleading on all points1,I did not run a red light but I made a RIGHT turn on red that is permitted in Fl --se "camera light law"STATE UNIFORM TRAFFIC CONTROL Mark Wandall Traffic Safety Program; prohibits police to issue tickets for failure to stop on red making right hand turn: (1)(c)A notice of violation and a traffic citation may not be issued for failure to stop at a red light if the driver is making a right-hand turn in a careful and prudent manner at an intersection where right-hand turns are permissibleThe citation is coming from ATS not City of Tampa-see postage on the received envelope and return address and payment address-all are out of FL stateATS pre-screens footage of all potential violationsIt then say it sends potential violations to the city for reviewIn fact Only ATS’s employees have access to all images taken by a red-light camera, and only they review all such images not Tampa city police This it's an improper delegation of police power and ATS grossly abuse it Since ATS refuse to respect Fl law and mislead drivers to believe that ATS notice of violation is sent by City of tampI made a complain to Florida Office of the Attorney General Pam Bondi to stop this abuse and investigate ATS abusesAlso I sent a complains to Hillsborough County Consumer Protection Agency,Dana Young Hillsborough Legislative Florida Senator,Shawn Harrison Florida House of Representative
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved Thank you, ATS Processing Services