Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I really appreciate your helping me get information since I was unable to initially get the info from the merchant!
Regards,
*** ***
Dear MsT***, Thank you for taking the time to contact us in regard to Notice *** American Traffic Solutions processes violations reported to *** rental vehiclesThe Issuing Authority allows a set time to receive payment prior to sending notification to the registered ownerOur
process begins once we receive that noticeThere are multiple factors that determine the process of making a payment or the transfer of a citationIn this case, we processed a Transfer of Liability for the citation issued to your rental vehicleThis process enables the City of *** to issue the citation directly to youIt allows the renter to gain their full right to due process and the ability to fully address the citation directly with the IssuerTherefore, the notice we mailed to you on 07/05/had specific verbiage that stated the following: “Please do not ignore your responsibility to resolve the parking violation with City Of ***The $administrative fee reflected on this notice is separate from the amount due to City Of ***.” The $dollar administrative fee charged is the standard rate for this processMore information regarding this can be found specifically within your *** rental contractWe apologize for any confusion our website may have causedThe site states “An administration fee related to the cost of collection, and/or the cost of providing information about you to a court or governmental agency has also been billed.”, as some situations do require a payment from us in lieu of a transfer of liability. As we value you as a renter, we have issued a refund of the $administrative fee as a one time courtesyPlease allow business days for processingIt is our hope that you find this matter to be resolved Thank you for choosing ***Alicia R| Customer Service Representative *** Violation Processing Service Center Phone: (877) 977-| Fax: (480) 907-***@atsol.com | www.***rentalfine.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. Please inform me as to how and to whom I should send the final payment of $Also please guarantee that I will be reinstated for car rental.Tnaking you in advance
Regards,
Mary ***
Dear *** *** ***r, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department
to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Revdex.com:I am happy to accept the adjusted balance of $I will pay promptly
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your help
Regards,
*** ***
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We are attempting to research and resolve this
matter as soon as possibleHowever, we need additional information to locate you in our systemCan you please provide us with Rental Agreement number and license plate? Thank you, ATS Processing Services
Dear MrS***,Thank you for contacting the Dollar Toll and Violation Processing Service Center in regard to Notice Number ***.We sincerely apologize for the delay in our response to your complaintOur records indicate that we adjusted the full amount of the administrative fees, $on
06/28/A refund was issued for the $on 06/29/and receipt was confirmed on July 1, 2016.We apologize for any frustration this situation may have caused and it is our hope that you find this matter to be resolved.Thank you for choosing Dollar.Beatriz R.| Customer Service RepresentativeDollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####*** | ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I w*** wait until for the business to perform this action and, if it does, w*** consider this complaint resolved
Regards,
*** *** I have submitted a complaint to the Revdex.com concerning the company ATS Processing Services, LLC.I was wondering if I could rescind the complaint for the time being.First of all I actually had personally identifiable information (my full name on the bottom of the text complaint) in the complaint and secondly I actually was hoping to give the rental agency more time in rectifying this issue with billing before I went this farI have finally gotten some contact from the Operations Manager.If my complaint could be deleted and not be public available with my personally identifiable information that would be great, thank you.*** ***
Dear *** ***, Thank you for contacting the ATS Processing ServicesWe would be happy to assist you in regard to Notice Number ***. When we receive a violation from the issuing authority we will have two options depending on when we receive the noticeWe can either
transfer the violation out of the registered rental car company’s name and into your name or we will be responsible for making payment towards the violation to prevent further penalties.In this instance the issuing authority did transfer the liability for the violation into your nameThe issuing authority has reissued the violation in your name and should mail it to you at the address on fileIf you feel this violation was issued in error or you feel you should not have received this violation, please contact the issuing authority to dispute the violation directlyWe will not be able to dispute the violation on your behalf. As we value you as a renter, we will waive this $administrative fee as a one-time courtesyPlease be advised that there will be an administrative fee on any future violations that occur in rental vehicles, and we would not be able to waive it as a courtesyWe hope that this information is helpful Best Regards, ATS Processing Services
Although, you may not take responsible to take any responsibility for the faulty citation however as being an equipment owner and contract owner, you can not hide behind the DC's unethical practicesI want this ticket to be voided which was reported to the collection bureau and have given too much hassle
Dear *** *** ATS processes domestic violations that occur in the United States and CanadaWe do not process international violationsWe are in contact with the *** *** Service Centre and have asked them to research your accountWe will update you as soon as we receive any informationPlease take into consideration the notable hour time differenceWe apologize for any inconvenience this situation may have caused and appreciate your patience while the Service Centre reviews your case. Thank you, ATS Processing Services
Dear *** ***, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling serviceAs a courtesy we have removed the $118.85 balance
due. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to
remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Initial Business Response /* (1000, 9, 2017/12/20) */
Revdex.com contacted the company and manager indicated the complaint is being handled by the corporate office, and a response will be sent to the consumer
Initial Consumer Rebuttal /* (3000, 11, 2017/12/21) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
No I do not accept their response because the company still has not given me my deposit yet it has been six monthsThey won't return any of my phone calls or my wife's stillI think this is totally unprofessional that I can't talk to the corporate office personality because they still have not contacted us to when we will be getting our money
Dear *** ***, Thank you for contacting usOur records indicate that you have been in direct contact with our General CounselAttached you will find our formal response pertaining to your requestWilliam J | Supervisor Phone: *** *** * *** *** ***
Dear Mr***, We do understand your concerns in regard to the dispute of this citationOnly the Issuing Authority (City of Tampa) has the ability to review disputes and dismiss citationsIf you wish to formally dispute the citation, please review the options to request a hearing through the City of Tampa as previously presented in our last communicationThe options are listed on the back of the citation information. Respectfully, Brad JJ*** | Director of Service DeliveryAmerican Traffic Solutions Inc.™*** ** *** *** *** * *** ** ***
There are multiple discrepancies associated with the documentation I received from ATS: 1) The *** Department of Transportation (the tolling authority) does not support the claims for the unpaid tolls indicated on the ATS documentation2) The address for the *** Department of Transportation indicated on the ATS documentation is incorrect3) My name is incorrect on the ATS documentation ATS has failed to provide a copy of the original invoice from the *** Department of Transportation indicating unpaid tolls. This is unacceptable
Dear *** ***, Thank you for contacting the ATS Processing ServicesWe would be happy to assist you in regard to Notice Number ***. When we receive a violation from the issuing authority we will have two options depending on when we receive the noticeWe can either
transfer the violation out of the registered rental car company’s name and into your name or we will be responsible for making payment towards the violation to prevent further penalties.In this instance the issuing authority did transfer the liability for the violation into your nameThe issuing authority has reissued the violation in your name and should mail it to you at the address on fileIf you feel this violation was issued in error or you feel you should not have received this violation, please contact the issuing authority to dispute the violation directlyWe will not be able to dispute the violation on your behalf. As we value you as a renter, we will waive this $administrative fee as a one-time courtesyPlease be advised that there will be an administrative fee on any future violations that occur in rental vehicles, and we would not be able to waive it as a courtesyWe hope that this information is helpful Best Regards, ATS Processing Services
Dear *** ***, Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We didlocate a discrepancy with the amount credited We understand yourfrustration and apologize for any inconvenience this matter has caused
We have forwarded your inquiry to our refund department to remove the remainderbalance for the amount of $ Please allow up to business days for this to appear onyour account and thank you for your patience. For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, *** *** ***
***
*** *** | Monday -Friday, 6:AM to 4:PM PST |
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I really appreciate your helping me get information since I was unable to initially get the info from the merchant!
Regards,
*** ***
Dear MsT***, Thank you for taking the time to contact us in regard to Notice *** American Traffic Solutions processes violations reported to *** rental vehiclesThe Issuing Authority allows a set time to receive payment prior to sending notification to the registered ownerOur
process begins once we receive that noticeThere are multiple factors that determine the process of making a payment or the transfer of a citationIn this case, we processed a Transfer of Liability for the citation issued to your rental vehicleThis process enables the City of *** to issue the citation directly to youIt allows the renter to gain their full right to due process and the ability to fully address the citation directly with the IssuerTherefore, the notice we mailed to you on 07/05/had specific verbiage that stated the following: “Please do not ignore your responsibility to resolve the parking violation with City Of ***The $administrative fee reflected on this notice is separate from the amount due to City Of ***.” The $dollar administrative fee charged is the standard rate for this processMore information regarding this can be found specifically within your *** rental contractWe apologize for any confusion our website may have causedThe site states “An administration fee related to the cost of collection, and/or the cost of providing information about you to a court or governmental agency has also been billed.”, as some situations do require a payment from us in lieu of a transfer of liability. As we value you as a renter, we have issued a refund of the $administrative fee as a one time courtesyPlease allow business days for processingIt is our hope that you find this matter to be resolved Thank you for choosing ***Alicia R| Customer Service Representative *** Violation Processing Service Center Phone: (877) 977-| Fax: (480) 907-***@atsol.com | www.***rentalfine.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. Please inform me as to how and to whom I should send the final payment of $Also please guarantee that I will be reinstated for car rental.Tnaking you in advance
Regards,
Mary ***
Dear *** *** ***r, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department
to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Revdex.com:I am happy to accept the adjusted balance of $I will pay promptly
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your help
Regards,
*** ***
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We are attempting to research and resolve this
matter as soon as possibleHowever, we need additional information to locate you in our systemCan you please provide us with Rental Agreement number and license plate? Thank you, ATS Processing Services
Dear MrS***,Thank you for contacting the Dollar Toll and Violation Processing Service Center in regard to Notice Number ***.We sincerely apologize for the delay in our response to your complaintOur records indicate that we adjusted the full amount of the administrative fees, $on
06/28/A refund was issued for the $on 06/29/and receipt was confirmed on July 1, 2016.We apologize for any frustration this situation may have caused and it is our hope that you find this matter to be resolved.Thank you for choosing Dollar.Beatriz R.| Customer Service RepresentativeDollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####*** | ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I w*** wait until for the business to perform this action and, if it does, w*** consider this complaint resolved
Regards,
*** *** I have submitted a complaint to the Revdex.com concerning the company ATS Processing Services, LLC.I was wondering if I could rescind the complaint for the time being.First of all I actually had personally identifiable information (my full name on the bottom of the text complaint) in the complaint and secondly I actually was hoping to give the rental agency more time in rectifying this issue with billing before I went this farI have finally gotten some contact from the Operations Manager.If my complaint could be deleted and not be public available with my personally identifiable information that would be great, thank you.*** ***
Dear *** ***, Thank you for contacting the ATS Processing ServicesWe would be happy to assist you in regard to Notice Number ***. When we receive a violation from the issuing authority we will have two options depending on when we receive the noticeWe can either
transfer the violation out of the registered rental car company’s name and into your name or we will be responsible for making payment towards the violation to prevent further penalties.In this instance the issuing authority did transfer the liability for the violation into your nameThe issuing authority has reissued the violation in your name and should mail it to you at the address on fileIf you feel this violation was issued in error or you feel you should not have received this violation, please contact the issuing authority to dispute the violation directlyWe will not be able to dispute the violation on your behalf. As we value you as a renter, we will waive this $administrative fee as a one-time courtesyPlease be advised that there will be an administrative fee on any future violations that occur in rental vehicles, and we would not be able to waive it as a courtesyWe hope that this information is helpful Best Regards, ATS Processing Services
Although, you may not take responsible to take any responsibility for the faulty citation however as being an equipment owner and contract owner, you can not hide behind the DC's unethical practicesI want this ticket to be voided which was reported to the collection bureau and have given too much hassle
Dear *** *** ATS processes domestic violations that occur in the United States and CanadaWe do not process international violationsWe are in contact with the *** *** Service Centre and have asked them to research your accountWe will update you as soon as we receive any informationPlease take into consideration the notable hour time differenceWe apologize for any inconvenience this situation may have caused and appreciate your patience while the Service Centre reviews your case. Thank you, ATS Processing Services
Dear *** ***, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling serviceAs a courtesy we have removed the $118.85 balance
due. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to
remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Initial Business Response /* (1000, 9, 2017/12/20) */
Revdex.com contacted the company and manager indicated the complaint is being handled by the corporate office, and a response will be sent to the consumer
Initial Consumer Rebuttal /* (3000, 11, 2017/12/21) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
No I do not accept their response because the company still has not given me my deposit yet it has been six monthsThey won't return any of my phone calls or my wife's stillI think this is totally unprofessional that I can't talk to the corporate office personality because they still have not contacted us to when we will be getting our money
Dear *** ***, Thank you for contacting usOur records indicate that you have been in direct contact with our General CounselAttached you will find our formal response pertaining to your requestWilliam J | Supervisor Phone: *** *** * *** *** ***
Dear Mr***, We do understand your concerns in regard to the dispute of this citationOnly the Issuing Authority (City of Tampa) has the ability to review disputes and dismiss citationsIf you wish to formally dispute the citation, please review the options to request a hearing through the City of Tampa as previously presented in our last communicationThe options are listed on the back of the citation information. Respectfully, Brad JJ*** | Director of Service DeliveryAmerican Traffic Solutions Inc.™*** ** *** *** *** * *** ** ***
There are multiple discrepancies associated with the documentation I received from ATS: 1) The *** Department of Transportation (the tolling authority) does not support the claims for the unpaid tolls indicated on the ATS documentation2) The address for the *** Department of Transportation indicated on the ATS documentation is incorrect3) My name is incorrect on the ATS documentation ATS has failed to provide a copy of the original invoice from the *** Department of Transportation indicating unpaid tolls. This is unacceptable
Dear *** ***, Thank you for contacting the ATS Processing ServicesWe would be happy to assist you in regard to Notice Number ***. When we receive a violation from the issuing authority we will have two options depending on when we receive the noticeWe can either
transfer the violation out of the registered rental car company’s name and into your name or we will be responsible for making payment towards the violation to prevent further penalties.In this instance the issuing authority did transfer the liability for the violation into your nameThe issuing authority has reissued the violation in your name and should mail it to you at the address on fileIf you feel this violation was issued in error or you feel you should not have received this violation, please contact the issuing authority to dispute the violation directlyWe will not be able to dispute the violation on your behalf. As we value you as a renter, we will waive this $administrative fee as a one-time courtesyPlease be advised that there will be an administrative fee on any future violations that occur in rental vehicles, and we would not be able to waive it as a courtesyWe hope that this information is helpful Best Regards, ATS Processing Services
Dear *** ***, Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We didlocate a discrepancy with the amount credited We understand yourfrustration and apologize for any inconvenience this matter has caused
We have forwarded your inquiry to our refund department to remove the remainderbalance for the amount of $ Please allow up to business days for this to appear onyour account and thank you for your patience. For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, *** *** ***
***
*** *** | Monday -Friday, 6:AM to 4:PM PST |