Dear Peter M*** and Angela M I***,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to
our refund department to remove the complete balance for the amount of $47.13.Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.Thank you,ATS Processing Services
Dear MrT*** We have reviewed your response concerning notice number *** I completely understand your frustration with the navigation system not functioning as expectedI would recommend contacting the Dollar Customer Service concerning the functionality and charges of the navigation deviceAs a business partner to Dollar Rent a Car, we only process tolls and violations reported on the rental vehicleThe notification you received is our standard pre-charge notification issued when a toll is reported to the rental vehicleOur records indicate that the letter was mailed on 05/30/However, there may have been a delay due to the international transit of the notificationAt this time, the account does reflect as settled with a zero balance and you will be receiving no further toll charges for this accountAs Florida is in the process of transitioning their entire tolling system to an electronic tolling process, I would recommend reviewing all tolling options if you travel there oftenFlorida provides information on all methods of payment, including rental vehicle information on their website, ***lThank you for choosing Dollar and we hope you find this information helpfulMichelle D| SupervisorDollar Toll and Violation Processing Service CenterPhone: ###-#*** * *** ***
*** | ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait the five days mentioned for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Sophia M***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Mr***, Thank you for taking the time to contact us concerning Notice ***I sincerely apologize for the frustration this situation has causedAmerican Traffic Solutions processes Canadian tolls reported to *** rental vehiclesAs Canadian tolls are processed through the
license plate of the vehicle, we receive a file upload providing tolls per plateUnfortunately, there was an error in the upload of that file that resulted in multiple accounts being under charged, over charged or a combination of bothOur records indicate that your account was a combination of both overcharge and underchargesWhen the new notice was generated, the two tolls which were originally undercharged were added at the cost of the differenceTo be more specific, we were charged a total of $CAD for the toll on 09/21/at 2:P.MOn the initial invoice, we incorrectly billed $for this tollOnce the corrections were made, our system generated an updated invoice showing the same toll billed for the remaining difference of $I apologize that the notice did not specify this as a rebill for the remaining difference in the cost of the tollWe are constantly working on bettering our customer service practices and we appreciate each opportunity towards this goalAs a gesture of good will, I have instructed our Billing Department to issue a full adjustment and refund of this accountI show that part of the administrative fee was removed during your conversation with one of our representatives on 12/12/This will then adjust the remaining $balance and issue a refund for the $previously charged on the accountAgain, I apologize that you were impacted by this and It is our hope that you find this matter to be resolvedThank you for choosing ***Michelle D| Customer Service Supervisor*** Violation Processing Service CenterP*** *** *** * *** *** ***
*** * ***
Dear *** * *** Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund
department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Heng L**
Dear Bernstein S***,
Thank you for contacting usAs a business partner to ***, we process tolls received during *** rental periods
We sincerely apologize for any confusion this matter has caused
We have reviewed all of the attachmentsThe final notice in the amount of $was mailed January 25, It is the up-to-date notice that includes a total of tolls and administrative feesThe billing process is dependent on the tolls that are reported by the toll authorityAs a result, any prior notice that you did receive only included the toll information that was reported at the time
As of March 14, our refund department has refunded the complete balance for the amount of $You have received no other charges from ATS Processing Services
It is our hope that you find this information helpful
Thank you,
ATS Processing Services
Dear *** ***,
Thank you for contacting us regarding your concern; it is our goal to provide you with excellent customer service
We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund
department to remove the complete balance for the amount of $
Again, thank you for contacting us and we apologize for any inconvenience this may have caused
Best Regards,
ATS Processing Services
Dear Jason I***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceAccording to our invoice and rental agreement the name listed is Jason I*** The *** Department of Transportation will not have any unpaid tolls due to our *** account covering the tollsThe address listed on the notice is a General mailing address for *** enrollments Unfortunately, we did not find any discrepancies with the rental and are unable to issue a refundWe understand your frustration and apologize for any inconvenience this matter has causedThank you, ATS Processing Services
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our
refund department to remove the complete balance for the amount of $for the tolls and administrative fees during the rental. Please allow up to business days for this to appear on your account and thank you for your patience. In regards to the charges for the rental itself, you will need to contact Dollar directly. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Amit K***Thank you for taking the time to contact us concerning rental agreement ***
The District of Columbia allows days to receive payment for parking citations prior to sending notification to the registered ownerIn October 2012, this particular issuing authority also
discontinued the process of transferring parking tickets from the vehicle owner to the vehicle driverThis means the issuing authority will only hold a vehicle owner liable for any parking citations issued.As a business partner to Budget Rent a Car, American Traffic Solutions processes citations reported to rental vehicles once the issuing authority grace period has expiredOur records indicate that we received notification from the Department of Motor Vehicles on 08/17/reflecting an unpaid parking ticketAt the time of notice, the original $citation had doubled with the addition of a penaltyAs a processing center, our only option is to make payment to avoid a further increase in fees and further penalties being assessed to the vehicle and renterIn order to avoid further fees, the citation would have had to be addressed with the District of Columbia prior to Budget receiving notificationI have attached a copy of the letter we received from the issuing authority for your reference.Our records also indicate that we spoke with you on 09/12/regarding the citation and administrative feesAt that time, a 50% one-time courtesy adjustment of the administrative fee was offered and acceptedThe current adjusted balance on the account of $is set to charge the card on file with the rental as of 10/06/as per the terms of the standard Budget rentalI have attached a copy of the Budget rental jacket and the signed rental contract for your reference.Thank you for choosing Budget.Michelle D| *** *** ***Budget Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####*** * ***
Dear *** * *** Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to
remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our
refund department to remove the complete balance for the amount of $92.00. Please allow up to business days for this to appear on your account and thank you for your patience. For future reference, please refer to the rental agreement for renter responsibilities regarding violation fines and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
The toll plate pass was never explained to us when we rented our car nor was the "administrative fee". We were not given notice of the toll plate pass at all. If we had been, we would have simply paid the tolls when we entered the toll booth area. In fact- contradictory to what you and your customer service has been saying, in the email my husband received from April Mon 9/22/in Thrifty Customer Service, she specifically stated "If the toll pass option is declined, the renter is assessed an administrative fee of $per toll violation in addition to the cost of the toll." This option was never declined because it was never mentioned to us at all. I have repeatedly requested a copy of the agreement where we signed showing that we "declined" this option and to date (despite promises to do so) nothing has been emailed to us. You are engaging in unfair business practices and failing to give notice for random fees with no justification for the amounts. Additionally, when I contacted your office on 8/30/and was told that I was disputing this matter - I was given a notice number. I was told by your customer service representative that while this matter was being resolved, my credit card would not be charged. I then emailed your office that I understood there was litigation pending with regard to these practices and was told that you could no longer help me and that I needed to call Thrifty directly. Then you waited a few weeks and attempted to charge my credit card without authorization. I am willing to pay the tolls that we incurred while we rented your car. I offered to do this weeks ago. I am not willing to pay the administrative fees that you are attempting to assess. If this is not an acceptable resolution, please let me know and I will move forward with my options for civil infractions as well as all criminal infractions I have with regard to the attempted unauthorized charge to my credit card
Dear Mary J S*** Thank you for contacting us in regard to rental agreement ***Our records indicate that the Florida Department of Transportation reported tolls to the license plate of the vehicle associated with your rental in Delray Beach, FLAttached you will find your
submitted Sunpass activity, our notice, a copy of your rental agreement, and a map provided by the Toll AuthorityMore information regarding their tolls, rates and locations can also be found on their site, *** On 04/21/2017, we received the Sunpass activity detail indicating charges for tolls at the Homestead locationOur policy when a toll tag statement is submitted, is to remove our $administrative fees if there is activity during the rentalWe will also remove any tolls for which there are duplicate chargesOn 04/24/2017, we removed all administrative fees, $90, as your statement reflected activityThis left a balance on the account of the non duplicated tolls only, $and an email was sent to *** to confirm thisAs no payment was received for the tolls by 05/22/2017, the account was submitted to collections and an additional fee was addedAt this time, I have removed the $collection feeA payment for the tolls of $will settle the account and reinstate your renting privilegesI also apologize that your name has been misspelled on the noticeRental information is transmitted electronically from Thrifty once tolls are reported and therefore, can get transmitted in the wrong fieldIn this case, the rental contract reflects how the name was transmittedI hope that we have addressed all of your concernsFeel free to contact us for any further question or concerns you may haveThank you for choosing ThriftyMichelle D.| SupervisorThrifty Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####*** | www.thriftyrentalfine.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** PS: Even though I accept Thrifty Car Rental resolution, I still would like a photo copy of those tolls entry/exits from MASS Turnpike Authority I am adamantly sure and positively absolutely confident that this car I rented from Thrifty Car Rental at Boston Logan Airport on 12/31/to 1/5/did not enter/exit those MASS Turnpike Tolls on the dates implicated How in this world Thrifty Car Rental comes up with those allegations I would really like to know This allegation is surprisingly unbelievable and how they can do this to their customer is very appalling Yes, a refund is comprehensible, but loyalty to your customer is brokenJust accepting your refund, but allowing you to continue with this scam practices on your customer is intolerable I read customer's review on this Thrifty Car Rental and I am reading the same accusation to customersThe very same things are alleged to every customer who rented a Thrifty Car They have been charged for toll fees for tolls they did not enterSo I asked, is this a mistake by Thrifty Car Rental or just a Scam and if it is a scam by Thrifty Car Rental, then it needs to be brought to our public officials or turn over to a prosecutor for persecution
Dear *** *** , Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour
refund department to remove the complete balance for the amount of $27.13. Please allow up to business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, *** *** ***
***
*** *** * *** *Friday, 6:AM to 4:PM PST |
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service When a violation is issued from the *** *** *** Judicial Court you have days to pay the violationIf that violation is not paid within that
time frame, a notice will be sent to the owner of the vehicleWhen we received that notice we were responsible for providing the issuing authority with your information to transfer the violation from Avis’ name into your nameOnce that process is done *** *** *** Judicial Court will mail out their notice and provide you with a due date to pay As a one-time courtesy, we have adjusted the $administrative fee to reflect a zero balanceIt is our hope that you find this matter resolved. For additional information, you may contact us by email, phone, or visit our website, www.avisrentalfine.comYou will need your Rental Agreement number: *** and last name: ***, to access the information online. Best Regards, ATS Processing Services
Dear Peter M*** and Angela M I***,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to
our refund department to remove the complete balance for the amount of $47.13.Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.Thank you,ATS Processing Services
Dear MrT*** We have reviewed your response concerning notice number *** I completely understand your frustration with the navigation system not functioning as expectedI would recommend contacting the Dollar Customer Service concerning the functionality and charges of the navigation deviceAs a business partner to Dollar Rent a Car, we only process tolls and violations reported on the rental vehicleThe notification you received is our standard pre-charge notification issued when a toll is reported to the rental vehicleOur records indicate that the letter was mailed on 05/30/However, there may have been a delay due to the international transit of the notificationAt this time, the account does reflect as settled with a zero balance and you will be receiving no further toll charges for this accountAs Florida is in the process of transitioning their entire tolling system to an electronic tolling process, I would recommend reviewing all tolling options if you travel there oftenFlorida provides information on all methods of payment, including rental vehicle information on their website, ***lThank you for choosing Dollar and we hope you find this information helpfulMichelle D| SupervisorDollar Toll and Violation Processing Service CenterPhone: ###-#*** * *** ***
*** | ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait the five days mentioned for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Sophia M***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Mr***, Thank you for taking the time to contact us concerning Notice ***I sincerely apologize for the frustration this situation has causedAmerican Traffic Solutions processes Canadian tolls reported to *** rental vehiclesAs Canadian tolls are processed through the
license plate of the vehicle, we receive a file upload providing tolls per plateUnfortunately, there was an error in the upload of that file that resulted in multiple accounts being under charged, over charged or a combination of bothOur records indicate that your account was a combination of both overcharge and underchargesWhen the new notice was generated, the two tolls which were originally undercharged were added at the cost of the differenceTo be more specific, we were charged a total of $CAD for the toll on 09/21/at 2:P.MOn the initial invoice, we incorrectly billed $for this tollOnce the corrections were made, our system generated an updated invoice showing the same toll billed for the remaining difference of $I apologize that the notice did not specify this as a rebill for the remaining difference in the cost of the tollWe are constantly working on bettering our customer service practices and we appreciate each opportunity towards this goalAs a gesture of good will, I have instructed our Billing Department to issue a full adjustment and refund of this accountI show that part of the administrative fee was removed during your conversation with one of our representatives on 12/12/This will then adjust the remaining $balance and issue a refund for the $previously charged on the accountAgain, I apologize that you were impacted by this and It is our hope that you find this matter to be resolvedThank you for choosing ***Michelle D| Customer Service Supervisor*** Violation Processing Service CenterP*** *** *** * *** *** ***
*** * ***
Dear *** * *** Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund
department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Heng L**
Dear Bernstein S***,
Thank you for contacting usAs a business partner to ***, we process tolls received during *** rental periods
We sincerely apologize for any confusion this matter has caused
We have reviewed all of the attachmentsThe final notice in the amount of $was mailed January 25, It is the up-to-date notice that includes a total of tolls and administrative feesThe billing process is dependent on the tolls that are reported by the toll authorityAs a result, any prior notice that you did receive only included the toll information that was reported at the time
As of March 14, our refund department has refunded the complete balance for the amount of $You have received no other charges from ATS Processing Services
It is our hope that you find this information helpful
Thank you,
ATS Processing Services
Dear *** ***,
Thank you for contacting us regarding your concern; it is our goal to provide you with excellent customer service
We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund
department to remove the complete balance for the amount of $
Again, thank you for contacting us and we apologize for any inconvenience this may have caused
Best Regards,
ATS Processing Services
Dear Jason I***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceAccording to our invoice and rental agreement the name listed is Jason I*** The *** Department of Transportation will not have any unpaid tolls due to our *** account covering the tollsThe address listed on the notice is a General mailing address for *** enrollments Unfortunately, we did not find any discrepancies with the rental and are unable to issue a refundWe understand your frustration and apologize for any inconvenience this matter has causedThank you, ATS Processing Services
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our
refund department to remove the complete balance for the amount of $for the tolls and administrative fees during the rental. Please allow up to business days for this to appear on your account and thank you for your patience. In regards to the charges for the rental itself, you will need to contact Dollar directly. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Amit K***Thank you for taking the time to contact us concerning rental agreement ***
The District of Columbia allows days to receive payment for parking citations prior to sending notification to the registered ownerIn October 2012, this particular issuing authority also
discontinued the process of transferring parking tickets from the vehicle owner to the vehicle driverThis means the issuing authority will only hold a vehicle owner liable for any parking citations issued.As a business partner to Budget Rent a Car, American Traffic Solutions processes citations reported to rental vehicles once the issuing authority grace period has expiredOur records indicate that we received notification from the Department of Motor Vehicles on 08/17/reflecting an unpaid parking ticketAt the time of notice, the original $citation had doubled with the addition of a penaltyAs a processing center, our only option is to make payment to avoid a further increase in fees and further penalties being assessed to the vehicle and renterIn order to avoid further fees, the citation would have had to be addressed with the District of Columbia prior to Budget receiving notificationI have attached a copy of the letter we received from the issuing authority for your reference.Our records also indicate that we spoke with you on 09/12/regarding the citation and administrative feesAt that time, a 50% one-time courtesy adjustment of the administrative fee was offered and acceptedThe current adjusted balance on the account of $is set to charge the card on file with the rental as of 10/06/as per the terms of the standard Budget rentalI have attached a copy of the Budget rental jacket and the signed rental contract for your reference.Thank you for choosing Budget.Michelle D| *** *** ***Budget Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####*** * ***
Dear *** * *** Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to
remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our
refund department to remove the complete balance for the amount of $92.00. Please allow up to business days for this to appear on your account and thank you for your patience. For future reference, please refer to the rental agreement for renter responsibilities regarding violation fines and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
The toll plate pass was never explained to us when we rented our car nor was the "administrative fee". We were not given notice of the toll plate pass at all. If we had been, we would have simply paid the tolls when we entered the toll booth area. In fact- contradictory to what you and your customer service has been saying, in the email my husband received from April Mon 9/22/in Thrifty Customer Service, she specifically stated "If the toll pass option is declined, the renter is assessed an administrative fee of $per toll violation in addition to the cost of the toll." This option was never declined because it was never mentioned to us at all. I have repeatedly requested a copy of the agreement where we signed showing that we "declined" this option and to date (despite promises to do so) nothing has been emailed to us. You are engaging in unfair business practices and failing to give notice for random fees with no justification for the amounts. Additionally, when I contacted your office on 8/30/and was told that I was disputing this matter - I was given a notice number. I was told by your customer service representative that while this matter was being resolved, my credit card would not be charged. I then emailed your office that I understood there was litigation pending with regard to these practices and was told that you could no longer help me and that I needed to call Thrifty directly. Then you waited a few weeks and attempted to charge my credit card without authorization. I am willing to pay the tolls that we incurred while we rented your car. I offered to do this weeks ago. I am not willing to pay the administrative fees that you are attempting to assess. If this is not an acceptable resolution, please let me know and I will move forward with my options for civil infractions as well as all criminal infractions I have with regard to the attempted unauthorized charge to my credit card
Dear Mary J S*** Thank you for contacting us in regard to rental agreement ***Our records indicate that the Florida Department of Transportation reported tolls to the license plate of the vehicle associated with your rental in Delray Beach, FLAttached you will find your
submitted Sunpass activity, our notice, a copy of your rental agreement, and a map provided by the Toll AuthorityMore information regarding their tolls, rates and locations can also be found on their site, *** On 04/21/2017, we received the Sunpass activity detail indicating charges for tolls at the Homestead locationOur policy when a toll tag statement is submitted, is to remove our $administrative fees if there is activity during the rentalWe will also remove any tolls for which there are duplicate chargesOn 04/24/2017, we removed all administrative fees, $90, as your statement reflected activityThis left a balance on the account of the non duplicated tolls only, $and an email was sent to *** to confirm thisAs no payment was received for the tolls by 05/22/2017, the account was submitted to collections and an additional fee was addedAt this time, I have removed the $collection feeA payment for the tolls of $will settle the account and reinstate your renting privilegesI also apologize that your name has been misspelled on the noticeRental information is transmitted electronically from Thrifty once tolls are reported and therefore, can get transmitted in the wrong fieldIn this case, the rental contract reflects how the name was transmittedI hope that we have addressed all of your concernsFeel free to contact us for any further question or concerns you may haveThank you for choosing ThriftyMichelle D.| SupervisorThrifty Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####*** | www.thriftyrentalfine.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** PS: Even though I accept Thrifty Car Rental resolution, I still would like a photo copy of those tolls entry/exits from MASS Turnpike Authority I am adamantly sure and positively absolutely confident that this car I rented from Thrifty Car Rental at Boston Logan Airport on 12/31/to 1/5/did not enter/exit those MASS Turnpike Tolls on the dates implicated How in this world Thrifty Car Rental comes up with those allegations I would really like to know This allegation is surprisingly unbelievable and how they can do this to their customer is very appalling Yes, a refund is comprehensible, but loyalty to your customer is brokenJust accepting your refund, but allowing you to continue with this scam practices on your customer is intolerable I read customer's review on this Thrifty Car Rental and I am reading the same accusation to customersThe very same things are alleged to every customer who rented a Thrifty Car They have been charged for toll fees for tolls they did not enterSo I asked, is this a mistake by Thrifty Car Rental or just a Scam and if it is a scam by Thrifty Car Rental, then it needs to be brought to our public officials or turn over to a prosecutor for persecution
Dear *** *** , Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour
refund department to remove the complete balance for the amount of $27.13. Please allow up to business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, *** *** ***
***
*** *** * *** *Friday, 6:AM to 4:PM PST |
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service When a violation is issued from the *** *** *** Judicial Court you have days to pay the violationIf that violation is not paid within that
time frame, a notice will be sent to the owner of the vehicleWhen we received that notice we were responsible for providing the issuing authority with your information to transfer the violation from Avis’ name into your nameOnce that process is done *** *** *** Judicial Court will mail out their notice and provide you with a due date to pay As a one-time courtesy, we have adjusted the $administrative fee to reflect a zero balanceIt is our hope that you find this matter resolved. For additional information, you may contact us by email, phone, or visit our website, www.avisrentalfine.comYou will need your Rental Agreement number: *** and last name: ***, to access the information online. Best Regards, ATS Processing Services