Dear [redacted] ***, Thank you for contacting us in regards to Notice Number [redacted] As a business partner to Dollar, we administer the charges for tolls when a tolling service has not been preselected for the rentalOur records indicate that tolls were reported to the vehicle license plate during your rentalAs per the terms of the rental contract, these toll charges, plus an administrative fee, $per event, is billed to the credit card on fileThe administrative fees are capped at fees per rentalDollar offers PlatePass® All-Inclusive as an electronic prepaid toll passThis pass gives your rental vehicle unlimited 24-hour toll usage for a daily or weekly flat rate The pass can be purchased at the counter, and added to the rental feesThe service is only available if the rental originated in a PlatePass® locationAs we value you as a Dollar renter, we have reduced the administrative fees by 50% as a one-time courtesyThe current balance on the account is $which is set to charge the card on file January 22, Thank you for choosing DollarWilliam J| SupervisorDollar Toll and Violation Processing Service Center
Dear [redacted] ***, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service We apologize for any miscommunication regarding rental agreement [redacted] As a courtesy we have refunded the administrative fee Please allow 3-business days for the transaction to process Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter may have caused We show your inquiry was forwarded to our refund department on 5/26/to remove the complete balance of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedBest Regards, ATS Processing Services
I have indicated that I am not happy with your views I served years in the Police Service in Scotland and understand and indeed appreciate the process which resulted in the demand for payment of Toll Charges.I am not happy that I was charged for a SAt Nav which did not operate propertly.I had paid the toll charges y your company charging my MasterCard $in June Desoite this I then received a lettterwhich informed me of toll charges and the sanctions which might be made against me.I anticipate Hiring a car with Dollar at Orlando on November for days.I will have to review this projected car hire I have already paid for the passage of a car through toll roads, what more do you wantColin T [redacted]
HiThanks very much for the communication.Unfortunately the information you have given me was not accurate When I picked up the rental car I proceed directly down non toll roads to Mathias WV, and I did not leave the state of West Virginia until I went to the airport to drop the car off I did not spend any other time in Virginia Irent cars regularly for this trip, several times a year, and I am well aware of where I travel to and where there are no toll roads.I don't know where the source of this error comes from If the transponder was in a different carI guess I just don't know Normally when I have received toll violation tickets in the past I was provided with a pictureis there photographic evidence? I am certain this would help to clear the matter up Meantime while I am working on this with you I request that your company refrain from collections or legal action while you review If you have questions, please call me at ###-###-####.Thanks [redacted] ***
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused As a one-time courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Dear Mr [redacted] Thank you for contacting us in regards to Notice Number [redacted] I am sorry to read about your experience at the rental pick up counter As a business partner to Dollar, we process reported tolls when the toll service was not elected at the time of rentalOur records confirm that six tolls were reported to the vehicle license plate during your rental, resulting in a total bill of $Our records also indicate that you spoke with one of our representatives yesterday, 05/08/and have since elected to add the PlatePass All-Inclusive service for the flat rate of $We have also received verification back from [redacted] that the service had not been fully added to your rental feesI have attached a copy of your rental receipt reflecting this for your recordsAt this time, the account has been fully opted in and the balance of $is set to charge the card on file as of 05/19/Please let me know if there are any further questions that I can assist withThank you for choosing Dollar and we hope that you find the matter to be resolvedMichelle D| [redacted] Dollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted] | ww [redacted]
Dear Mr [redacted] , I apologize that the additional credit to offset the difference in exchange rate did not meet your expectations for resolutionAs a business partner to Hertz, we process tolls and bill per the information received on the rental recordUnfortunately, in this case, the exchange was completed in a way that impacted the full rental record, rather than the remaining portionTherefore, when our system originally pulled the renter information, this vehicle was associated with your full rentalUpon further research, they were able to locate the discrepancy and the account was adjusted accordinglyAs a business partner, we do not have the option to offer compensation as you have requestedHowever, I have escalated your case to Hertz to review for the compensation requestYou will be contacted directly from Hertz Customer Service regarding this requestThank you for contacting PlatePass®Michelle D| Customer Service SupervisorPlatePass®Phone: [redacted] | Fax: [redacted]
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved Thank you, [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will consider this complaint resolved.However, I find it disturbing that this business is allowed to operate in the current manner -- automatically charging customers for unverified services and putting the onus the consumer to complain and request a refundI was charged tolls and daily usage fees on a toll road that was over miles from where the vehicle was rented -- and I returned the car with less than miles drivenThe technology used to identify the vehicle which incurred the toll is obviously flawed -- it should be the responsibility of PlatePass to verify charges BEFORE automatically charging the customerI will do anything reasonable to avoid patronizing any rental car company that employs the services of PlatePass Regards, James T***
Dear Mr [redacted] Thank you for contacting the [redacted] and Fines Service Center in regard to Notice Number [redacted] We apologize for any system issues you may have had when submitting your dispute American Traffic Solutions processes tolls and fines issued to Fox rentals According to our records, The Toll Roads Violation Department issued toll fines to the vehicle as payment was not received within business days of occurrenceThe notice mailed to you in April pertained to the administrative fee associated with transferring those fines from Fox directly to the renterThe administrative fee is a standard fee per the Fox rental agreement and does not cover the cost of the fine Unfortunately, our system does not reflect a payment for the administrative fee billed in AprilTherefore, a final notice was issued for the administrative fee in JulyIf you would like to submit the receipt for payment of the administrative fee, we will be more than happy to adjust the account balance in full The documentation may be submitted in the form of a PDF file or a screenshot to our email address, [redacted] We apologize for any frustration this may have causedPlease allow up to business days for processing once documentation is received It is our hope that you find this matter to be resolved Thank you, Alicia R| Customer Service Representative [redacted] and Fines Service Center [redacted]
Dear Kristal F*,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you, [redacted] Customer Service [redacted] (877) 411-| Monday - Friday, 6:AM to 4:PM PST |
Dear MrSh [redacted] Thank you for contacting us in regard tolls associated with rental agreement [redacted] Our records indicate that we previously received and addressed your review of our companyCurrently, we are in the process of issuing a refund for the amount of $for the days that PlatePass was not usedPlatePass® is a convenience product that provides electronic toll payment enabling renters to use high speed electronic toll lanes and bypass backups at cash lanesPlease note, PlatePass® will only accrue charges if tolls are reported to the vehicleThe renter has the option to utilize PlatePass® or use these three alternative toll payment methods to avoid additional fees aside from not utilizing the toll roads: · Option one is to pay cash · Option two is to submit payment by phone, online or mail to the Toll Authorities directly · Option three is to utilize a personal toll transponder device As it is at the discretion of each toll authority which tolling payment options they will allow, we recommend that drivers contact them directly in advance of using toll roadsPlease feel free to reach out if you have further questions or concernsThank you for contacting PlatePass®Michelle D| Customer Service SupervisorPlatePass®Phone: (877) 411-| Fax: ###-###-#### [redacted] | www.platepass.com
Dear Ms [redacted] , Thank you for contacting the [redacted] Toll and Violation Processing Service Center in regard to Notice Number [redacted] We apologize for any frustration this situation may have causedOur records indicate that that the Illinois Tollway reported a toll to the rental vehicle on 9/29/16, at the Chicago O’Hare locationThis is what activated the PlatePass All-Inclusive tolling service [redacted] offers this service at the rate of $per dayAs your rental was for days, you were assessed the rate of $ We also show that we spoke with you on 10/18/2016, and a case was submitted for reviewThat review was completed today, 10/20/We have identified that there may have been a discrepancy in the billing of this toll to the vehicle as you have stated that you paid cash for this tollTherefore, we have adjusted the account in full and there is no longer a balance due Thank you for choosing [redacted] William J| Supervisor [redacted] Toll and Violation Processing Service CenterPhone: [redacted] | Fax: [redacted] [email protected] | www[redacted] rentalfine.com
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted] *:AM to 4:PM PST |
Dear BDave, Thank you for your responseThank you for your responseWe remain unable to assist you with your request, as American Traffic Solutions has no authority, jurisdiction, or ability to dismiss a lawfully issued citation by any law enforcement agencyTherefore, we must again recommend that you contact the Issuer for your disputeRespectfully, Brad JJ [redacted] | Director of Service DeliveryAmerican Traffic Solutions Inc.™NAlma School Road | Mesa, AZ
what I needed is a statement from the business to [redacted] in an effort to restore my credit account which has been totally destroyed by a failure of billing by ***
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceWe apologize for any misunderstandingMany locations in Florida have switched to cashless tolling and we understand you may have been unaware of travelling on a cashless toll roadAs a courtesy we have adjusted $from the balance due, bringing your new balance to $ Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter may have caused We show that your inquiry was forwarded to our refund department on 5/20/and the complete balance of $was removedPlease allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedBest Regards, ATS Processing Services
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused As a one-time courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Dear [redacted] ***, Thank you for contacting us in regards to Notice Number [redacted] As a business partner to Dollar, we administer the charges for tolls when a tolling service has not been preselected for the rentalOur records indicate that tolls were reported to the vehicle license plate during your rentalAs per the terms of the rental contract, these toll charges, plus an administrative fee, $per event, is billed to the credit card on fileThe administrative fees are capped at fees per rentalDollar offers PlatePass® All-Inclusive as an electronic prepaid toll passThis pass gives your rental vehicle unlimited 24-hour toll usage for a daily or weekly flat rate The pass can be purchased at the counter, and added to the rental feesThe service is only available if the rental originated in a PlatePass® locationAs we value you as a Dollar renter, we have reduced the administrative fees by 50% as a one-time courtesyThe current balance on the account is $which is set to charge the card on file January 22, Thank you for choosing DollarWilliam J| SupervisorDollar Toll and Violation Processing Service Center
Dear [redacted] ***, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service We apologize for any miscommunication regarding rental agreement [redacted] As a courtesy we have refunded the administrative fee Please allow 3-business days for the transaction to process Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter may have caused We show your inquiry was forwarded to our refund department on 5/26/to remove the complete balance of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedBest Regards, ATS Processing Services
I have indicated that I am not happy with your views I served years in the Police Service in Scotland and understand and indeed appreciate the process which resulted in the demand for payment of Toll Charges.I am not happy that I was charged for a SAt Nav which did not operate propertly.I had paid the toll charges y your company charging my MasterCard $in June Desoite this I then received a lettterwhich informed me of toll charges and the sanctions which might be made against me.I anticipate Hiring a car with Dollar at Orlando on November for days.I will have to review this projected car hire I have already paid for the passage of a car through toll roads, what more do you wantColin T [redacted]
HiThanks very much for the communication.Unfortunately the information you have given me was not accurate When I picked up the rental car I proceed directly down non toll roads to Mathias WV, and I did not leave the state of West Virginia until I went to the airport to drop the car off I did not spend any other time in Virginia Irent cars regularly for this trip, several times a year, and I am well aware of where I travel to and where there are no toll roads.I don't know where the source of this error comes from If the transponder was in a different carI guess I just don't know Normally when I have received toll violation tickets in the past I was provided with a pictureis there photographic evidence? I am certain this would help to clear the matter up Meantime while I am working on this with you I request that your company refrain from collections or legal action while you review If you have questions, please call me at ###-###-####.Thanks [redacted] ***
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused As a one-time courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Dear Mr [redacted] Thank you for contacting us in regards to Notice Number [redacted] I am sorry to read about your experience at the rental pick up counter As a business partner to Dollar, we process reported tolls when the toll service was not elected at the time of rentalOur records confirm that six tolls were reported to the vehicle license plate during your rental, resulting in a total bill of $Our records also indicate that you spoke with one of our representatives yesterday, 05/08/and have since elected to add the PlatePass All-Inclusive service for the flat rate of $We have also received verification back from [redacted] that the service had not been fully added to your rental feesI have attached a copy of your rental receipt reflecting this for your recordsAt this time, the account has been fully opted in and the balance of $is set to charge the card on file as of 05/19/Please let me know if there are any further questions that I can assist withThank you for choosing Dollar and we hope that you find the matter to be resolvedMichelle D| [redacted] Dollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted] | ww [redacted]
Dear Mr [redacted] , I apologize that the additional credit to offset the difference in exchange rate did not meet your expectations for resolutionAs a business partner to Hertz, we process tolls and bill per the information received on the rental recordUnfortunately, in this case, the exchange was completed in a way that impacted the full rental record, rather than the remaining portionTherefore, when our system originally pulled the renter information, this vehicle was associated with your full rentalUpon further research, they were able to locate the discrepancy and the account was adjusted accordinglyAs a business partner, we do not have the option to offer compensation as you have requestedHowever, I have escalated your case to Hertz to review for the compensation requestYou will be contacted directly from Hertz Customer Service regarding this requestThank you for contacting PlatePass®Michelle D| Customer Service SupervisorPlatePass®Phone: [redacted] | Fax: [redacted]
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved Thank you, [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will consider this complaint resolved.However, I find it disturbing that this business is allowed to operate in the current manner -- automatically charging customers for unverified services and putting the onus the consumer to complain and request a refundI was charged tolls and daily usage fees on a toll road that was over miles from where the vehicle was rented -- and I returned the car with less than miles drivenThe technology used to identify the vehicle which incurred the toll is obviously flawed -- it should be the responsibility of PlatePass to verify charges BEFORE automatically charging the customerI will do anything reasonable to avoid patronizing any rental car company that employs the services of PlatePass Regards, James T***
Dear Mr [redacted] Thank you for contacting the [redacted] and Fines Service Center in regard to Notice Number [redacted] We apologize for any system issues you may have had when submitting your dispute American Traffic Solutions processes tolls and fines issued to Fox rentals According to our records, The Toll Roads Violation Department issued toll fines to the vehicle as payment was not received within business days of occurrenceThe notice mailed to you in April pertained to the administrative fee associated with transferring those fines from Fox directly to the renterThe administrative fee is a standard fee per the Fox rental agreement and does not cover the cost of the fine Unfortunately, our system does not reflect a payment for the administrative fee billed in AprilTherefore, a final notice was issued for the administrative fee in JulyIf you would like to submit the receipt for payment of the administrative fee, we will be more than happy to adjust the account balance in full The documentation may be submitted in the form of a PDF file or a screenshot to our email address, [redacted] We apologize for any frustration this may have causedPlease allow up to business days for processing once documentation is received It is our hope that you find this matter to be resolved Thank you, Alicia R| Customer Service Representative [redacted] and Fines Service Center [redacted]
Dear Kristal F
*,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you, [redacted] Customer Service [redacted] (877) 411-| Monday - Friday, 6:AM to 4:PM PST |
Dear MrSh [redacted] Thank you for contacting us in regard tolls associated with rental agreement [redacted] Our records indicate that we previously received and addressed your review of our companyCurrently, we are in the process of issuing a refund for the amount of $for the days that PlatePass was not usedPlatePass® is a convenience product that provides electronic toll payment enabling renters to use high speed electronic toll lanes and bypass backups at cash lanesPlease note, PlatePass® will only accrue charges if tolls are reported to the vehicleThe renter has the option to utilize PlatePass® or use these three alternative toll payment methods to avoid additional fees aside from not utilizing the toll roads: · Option one is to pay cash · Option two is to submit payment by phone, online or mail to the Toll Authorities directly · Option three is to utilize a personal toll transponder device As it is at the discretion of each toll authority which tolling payment options they will allow, we recommend that drivers contact them directly in advance of using toll roadsPlease feel free to reach out if you have further questions or concernsThank you for contacting PlatePass®Michelle D| Customer Service SupervisorPlatePass®Phone: (877) 411-| Fax: ###-###-#### [redacted] | www.platepass.com
Dear Ms [redacted] , Thank you for contacting the [redacted] Toll and Violation Processing Service Center in regard to Notice Number [redacted] We apologize for any frustration this situation may have causedOur records indicate that that the Illinois Tollway reported a toll to the rental vehicle on 9/29/16, at the Chicago O’Hare locationThis is what activated the PlatePass All-Inclusive tolling service [redacted] offers this service at the rate of $per dayAs your rental was for days, you were assessed the rate of $ We also show that we spoke with you on 10/18/2016, and a case was submitted for reviewThat review was completed today, 10/20/We have identified that there may have been a discrepancy in the billing of this toll to the vehicle as you have stated that you paid cash for this tollTherefore, we have adjusted the account in full and there is no longer a balance due Thank you for choosing [redacted] William J| Supervisor [redacted] Toll and Violation Processing Service CenterPhone: [redacted] | Fax: [redacted] [email protected] | www[redacted] rentalfine.com
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted] *:AM to 4:PM PST |
Dear BDave, Thank you for your responseThank you for your responseWe remain unable to assist you with your request, as American Traffic Solutions has no authority, jurisdiction, or ability to dismiss a lawfully issued citation by any law enforcement agencyTherefore, we must again recommend that you contact the Issuer for your disputeRespectfully, Brad JJ [redacted] | Director of Service DeliveryAmerican Traffic Solutions Inc.™NAlma School Road | Mesa, AZ
what I needed is a statement from the business to [redacted] in an effort to restore my credit account which has been totally destroyed by a failure of billing by ***
Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceWe apologize for any misunderstandingMany locations in Florida have switched to cashless tolling and we understand you may have been unaware of travelling on a cashless toll roadAs a courtesy we have adjusted $from the balance due, bringing your new balance to $ Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter may have caused We show that your inquiry was forwarded to our refund department on 5/20/and the complete balance of $was removedPlease allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedBest Regards, ATS Processing Services
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused As a one-time courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service