Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service When a violation is issued from the *** *** *** Judicial Court you have days to pay the violationIf that violation is not paid within that
time frame, a notice will be sent to the owner of the vehicleWhen we received that notice we were responsible for providing the issuing authority with your information to transfer the violation from Avis’ name into your nameOnce that process is done *** *** *** Judicial Court will mail out their notice and provide you with a due date to pay As a one-time courtesy, we have adjusted the $administrative fee to reflect a zero balanceIt is our hope that you find this matter resolved. For additional information, you may contact us by email, phone, or visit our website, www.avisrentalfine.comYou will need your Rental Agreement number: *** and last name: ***, to access the information online. Best Regards, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.It is a shame so many other people are still being ripped off by the ongoing unprofessional, deceptive business practice PlatePass continues to engage inThe company needs a class action suit filed against them
Regards,
Keith C***
Dear Mr***, Thank you for taking the time to contact us as it is our goal to provide you with excellent customer service.As stated in the previous email, the entire amount has been removed reflecting a zero balanceIt is our hope that you find this matter resolvedThank you. Best Regards,ATS Processing Services
Dear *** ***, Thank you for contacting us regarding your concern as tt is our goal to provide you with excellent customer service We apologize for any miscommunication regarding the All-Inclusive Tolling serviceAs a courtesy we have removed the $in processing fees
from the balance due Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
As you should know, your rep already offered to reduce the fee by $and I refused that offer. You are wasting everyone's time to make the same offer that I already rejected. I have raised a case with the Illinois Attorney General. As I told your rep, I would accept a reduction in the fee to $
Dear Erik J***,
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service
The administrative fee was reduced by 50% and a refund of $was issued to the credit card on file on 3/3/16. We apologize for the
delay
Again, thank you for contacting us and we apologize for any inconvenience this may have caused
Best Regards,
ATS Processing Services
Dear MrF* Thank you for taking the time to contact us concerning Notice *** I sincerely apologize that you had an issue submitting your information to our websit** *** American Traffic Solutions processes Canadian tolls reported to Hertz rental vehicles
Our records indicate that we only recently received notification of this toll as of late July resulting in a late billingOur records indicate that we processed a toll for the Treo Port Mann Bridge crossing on 02/28/If you would please email a copy of your receipt to [email protected] to my attention, I would be happy to get this resolved for you I have also extended the due date of this account to 09/23/to allow your receipt to be submitted and processedI look forward to hearing from you to get this matter resolvedThank you for choosing HertzMichelle D| Customer Service SupervisorHertz Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####*** | ***
Dear *** ***, Thank you for contacting us as it is our goal to provide you with excellent customer service.We have read all of the information you have providedWe understand that you have questions regarding the administrative fee and what it coversWhen you receive a violation, unless that violation is one where an officer pulls you over and hands you the ticket personally, then the ticket is sent to the registered owner of the vehicleIn this case that was ***, who then forwarded the information to us to be processedWhen we receive a violation we have two options depending on when we receive the noticeWe can either transfer the violation into your name or we will be responsible for making payment towards the violation to prevent further penaltiesAs this is a rental vehicle and not a personal vehicle the issuing authority has no knowledge of you as the driver until we have processed the violation and attempted to initiate the transfer of liability process.In this instance, we were unable to transfer liability and the authority required payment for the violationsTherefore, we have billed you the violation amounts as well as the administrative feesPer your rental contract with Budget, you are responsible for all fines, penalties, and administrative fees related to any and all violations incurred during your rental agreementAs a one-time courtesy we have removed three of the $administrative fees, for a total adjustment of $ As we have processed the violations, we are unable to adjust any additional feesIt is our hope that the information has been helpful and you find this matter to be resolved.Best Regards,ATS Processing Services
This is unacceptable and unethical. I was not informed of the exorbitant fees. I was not informed of any fees and I had no choice about the toll as Massachusetts has removed the toll booths. Other rental car companies do not engage in a similar level of price gouging. It is not acceptable that you are using the change in state policy in Massachusetts to abuse customers and engage in theft from customers
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11*** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear *** *** ***, Thank you for contacting usIt is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. Your inquiry has been forwarded to our refund department to remove the complete
balance for the amount of $as of 02/16/It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. The entire process this company uses for all vehicle rentals needs to be looked at, because there was NO option to NOT use plate pass at the one toll in question, which then results in excessive fees charged that only pas this business bottom line, regardless of what the rental agreement says.
Regards,
Gary L***
Hello,Yes, I knowYou (***) already were supposed to have it reduced before I made the complaint I'm still paying more than double my toll I would like to have the admin fee reduced to less than the toll or erased all together since I was never given any toll optionsPlease read my complaint It's obvious that you didn't before this email.Thanks,***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
William ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Connor V***
Dear *** ***, Thank you for contacting the Thrifty Processing Service Center concerning Notice Number ***I apologize for the delay you have experienced in receiving resolutionUpon reviewing the account, we were able to locate the discrepancy causing the unapplied balanceWhen a
chargeback occurs, our system processes the chargeback as the full amount of the accountTherefore, the full $was removed from the account, rather than the disputed $Our Accounting Department has now reapplied the provisional credit of $and the collection fee of $has been removedI have attached a copy of the account summary reflecting a $balance dueI apologize for any frustration this situation may have caused and I hope you find this matter resolvedThank you for choosing ThriftyMichelle D| SupervisorThrifty Toll and Violation Processing Service Center*** *** *** * *** *** *** * ***
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this issue has caused At this time we are unable to remove the
remaining balance for the amount of $as it is for the Red Light violation fine We are only able to remove the penalty fee as the penalty fee is automatically added by the Issuing Authority of *** *** *** *** for a failure to appear in court We understand you did not receive the notice prior to the court date and this is the reason we have removed the penalty fine for the amount of $300.00. In order to avoid further penalty fees we paid the Issuing Authority of *** *** *** *** directly on your behalf We apologize you were unable to view the video on the violation, however; the images show you as the driver and the images are step by step of the Red Light violation. It is our hope that you find this matter to be resolved. Please don’t hesitate to contact us with any further questions or concerns. Sincerely,Customer Service SpecialistAmerican Traffic Solutions
*** ***Thank you for your responseI hope that we can reach an agreement fair to all partiesBelow is the information you are requesting. RENTAL AGREEMENT NUMBER: *** PLATEPASS INVOICE NUMBER: *** I do not have the vehicle Plate information available at this time. Thank you for your time, *** ***
Dear MsT***, Thank you for taking the time to contact us in regard to Notice *** American Traffic Solutions processes violations reported to *** rental vehiclesThe Issuing Authority allows a set time to receive payment prior to sending notification to the registered ownerOur
process begins once we receive that noticeThere are multiple factors that determine the process of making a payment or the transfer of a citationIn this case, we processed a Transfer of Liability for the citation issued to your rental vehicleThis process enables the City of *** to issue the citation directly to youIt allows the renter to gain their full right to due process and the ability to fully address the citation directly with the IssuerTherefore, the notice we mailed to you on 07/05/had specific verbiage that stated the following: “Please do not ignore your responsibility to resolve the parking violation with City Of ***The $administrative fee reflected on this notice is separate from the amount due to City Of ***.” The $dollar administrative fee charged is the standard rate for this processMore information regarding this can be found specifically within your *** rental contractWe apologize for any confusion our website may have causedThe site states “An administration fee related to the cost of collection, and/or the cost of providing information about you to a court or governmental agency has also been billed.”, as some situations do require a payment from us in lieu of a transfer of liability. As we value you as a renter, we have issued a refund of the $administrative fee as a one time courtesyPlease allow business days for processingIt is our hope that you find this matter to be resolved Thank you for choosing ***Alicia R| Customer Service Representative *** Violation Processing Service Center Phone: (877) 977-| Fax: (480) 907-***@atsol.com | www.***rentalfine.com
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service When a violation is issued from the *** *** *** Judicial Court you have days to pay the violationIf that violation is not paid within that
time frame, a notice will be sent to the owner of the vehicleWhen we received that notice we were responsible for providing the issuing authority with your information to transfer the violation from Avis’ name into your nameOnce that process is done *** *** *** Judicial Court will mail out their notice and provide you with a due date to pay As a one-time courtesy, we have adjusted the $administrative fee to reflect a zero balanceIt is our hope that you find this matter resolved. For additional information, you may contact us by email, phone, or visit our website, www.avisrentalfine.comYou will need your Rental Agreement number: *** and last name: ***, to access the information online. Best Regards, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.It is a shame so many other people are still being ripped off by the ongoing unprofessional, deceptive business practice PlatePass continues to engage inThe company needs a class action suit filed against them
Regards,
Keith C***
Dear Mr***, Thank you for taking the time to contact us as it is our goal to provide you with excellent customer service.As stated in the previous email, the entire amount has been removed reflecting a zero balanceIt is our hope that you find this matter resolvedThank you. Best Regards,ATS Processing Services
Dear *** ***, Thank you for contacting us regarding your concern as tt is our goal to provide you with excellent customer service We apologize for any miscommunication regarding the All-Inclusive Tolling serviceAs a courtesy we have removed the $in processing fees
from the balance due Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
As you should know, your rep already offered to reduce the fee by $and I refused that offer. You are wasting everyone's time to make the same offer that I already rejected. I have raised a case with the Illinois Attorney General. As I told your rep, I would accept a reduction in the fee to $
Dear Erik J***,
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service
The administrative fee was reduced by 50% and a refund of $was issued to the credit card on file on 3/3/16. We apologize for the
delay
Again, thank you for contacting us and we apologize for any inconvenience this may have caused
Best Regards,
ATS Processing Services
Dear MrF
* Thank you for taking the time to contact us concerning Notice *** I sincerely apologize that you had an issue submitting your information to our websit** *** American Traffic Solutions processes Canadian tolls reported to Hertz rental vehicles
Our records indicate that we only recently received notification of this toll as of late July resulting in a late billingOur records indicate that we processed a toll for the Treo Port Mann Bridge crossing on 02/28/If you would please email a copy of your receipt to [email protected] to my attention, I would be happy to get this resolved for you I have also extended the due date of this account to 09/23/to allow your receipt to be submitted and processedI look forward to hearing from you to get this matter resolvedThank you for choosing HertzMichelle D| Customer Service SupervisorHertz Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####*** | ***
Dear *** ***, Thank you for contacting us as it is our goal to provide you with excellent customer service.We have read all of the information you have providedWe understand that you have questions regarding the administrative fee and what it coversWhen you receive a violation, unless that violation is one where an officer pulls you over and hands you the ticket personally, then the ticket is sent to the registered owner of the vehicleIn this case that was ***, who then forwarded the information to us to be processedWhen we receive a violation we have two options depending on when we receive the noticeWe can either transfer the violation into your name or we will be responsible for making payment towards the violation to prevent further penaltiesAs this is a rental vehicle and not a personal vehicle the issuing authority has no knowledge of you as the driver until we have processed the violation and attempted to initiate the transfer of liability process.In this instance, we were unable to transfer liability and the authority required payment for the violationsTherefore, we have billed you the violation amounts as well as the administrative feesPer your rental contract with Budget, you are responsible for all fines, penalties, and administrative fees related to any and all violations incurred during your rental agreementAs a one-time courtesy we have removed three of the $administrative fees, for a total adjustment of $ As we have processed the violations, we are unable to adjust any additional feesIt is our hope that the information has been helpful and you find this matter to be resolved.Best Regards,ATS Processing Services
This is unacceptable and unethical. I was not informed of the exorbitant fees. I was not informed of any fees and I had no choice about the toll as Massachusetts has removed the toll booths. Other rental car companies do not engage in a similar level of price gouging. It is not acceptable that you are using the change in state policy in Massachusetts to abuse customers and engage in theft from customers
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11*** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear *** *** ***, Thank you for contacting usIt is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. Your inquiry has been forwarded to our refund department to remove the complete
balance for the amount of $as of 02/16/It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. The entire process this company uses for all vehicle rentals needs to be looked at, because there was NO option to NOT use plate pass at the one toll in question, which then results in excessive fees charged that only pas this business bottom line, regardless of what the rental agreement says.
Regards,
Gary L***
Hello,Yes, I knowYou (***) already were supposed to have it reduced before I made the complaint I'm still paying more than double my toll I would like to have the admin fee reduced to less than the toll or erased all together since I was never given any toll optionsPlease read my complaint It's obvious that you didn't before this email.Thanks,***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
William ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Connor V***
Dear *** ***, Thank you for contacting the Thrifty Processing Service Center concerning Notice Number ***I apologize for the delay you have experienced in receiving resolutionUpon reviewing the account, we were able to locate the discrepancy causing the unapplied balanceWhen a
chargeback occurs, our system processes the chargeback as the full amount of the accountTherefore, the full $was removed from the account, rather than the disputed $Our Accounting Department has now reapplied the provisional credit of $and the collection fee of $has been removedI have attached a copy of the account summary reflecting a $balance dueI apologize for any frustration this situation may have caused and I hope you find this matter resolvedThank you for choosing ThriftyMichelle D| SupervisorThrifty Toll and Violation Processing Service Center*** *** *** * *** *** *** * ***
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this issue has caused At this time we are unable to remove the
remaining balance for the amount of $as it is for the Red Light violation fine We are only able to remove the penalty fee as the penalty fee is automatically added by the Issuing Authority of *** *** *** *** for a failure to appear in court We understand you did not receive the notice prior to the court date and this is the reason we have removed the penalty fine for the amount of $300.00. In order to avoid further penalty fees we paid the Issuing Authority of *** *** *** *** directly on your behalf We apologize you were unable to view the video on the violation, however; the images show you as the driver and the images are step by step of the Red Light violation. It is our hope that you find this matter to be resolved. Please don’t hesitate to contact us with any further questions or concerns. Sincerely,Customer Service SpecialistAmerican Traffic Solutions
*** ***Thank you for your responseI hope that we can reach an agreement fair to all partiesBelow is the information you are requesting. RENTAL AGREEMENT NUMBER: *** PLATEPASS INVOICE NUMBER: *** I do not have the vehicle Plate information available at this time. Thank you for your time, *** ***
Dear MsT***, Thank you for taking the time to contact us in regard to Notice *** American Traffic Solutions processes violations reported to *** rental vehiclesThe Issuing Authority allows a set time to receive payment prior to sending notification to the registered ownerOur
process begins once we receive that noticeThere are multiple factors that determine the process of making a payment or the transfer of a citationIn this case, we processed a Transfer of Liability for the citation issued to your rental vehicleThis process enables the City of *** to issue the citation directly to youIt allows the renter to gain their full right to due process and the ability to fully address the citation directly with the IssuerTherefore, the notice we mailed to you on 07/05/had specific verbiage that stated the following: “Please do not ignore your responsibility to resolve the parking violation with City Of ***The $administrative fee reflected on this notice is separate from the amount due to City Of ***.” The $dollar administrative fee charged is the standard rate for this processMore information regarding this can be found specifically within your *** rental contractWe apologize for any confusion our website may have causedThe site states “An administration fee related to the cost of collection, and/or the cost of providing information about you to a court or governmental agency has also been billed.”, as some situations do require a payment from us in lieu of a transfer of liability. As we value you as a renter, we have issued a refund of the $administrative fee as a one time courtesyPlease allow business days for processingIt is our hope that you find this matter to be resolved Thank you for choosing ***Alicia R| Customer Service Representative *** Violation Processing Service Center Phone: (877) 977-| Fax: (480) 907-***@atsol.com | www.***rentalfine.com