[redacted] [redacted] **.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meHowever, the fraudulent business practice and invasion of my privacy was never addressedI opted out from using this service, so why is their device tracking my travel tolls?The fact that they are not charging me for a service that I contracted with in a no brainer.I feel sorry for anyone else that is charged for a service that they did not contract with and have to go through all this BS to resolve it.The next time I travel, I am going to have them remove the device from the vehicle before I rent it [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused The rental agreement advises that each toll carries a $admin fee up to a maximum of feesPlease see the attached final noticeWe have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear Jason I***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service According to our records, MrI [redacted] rented the vehicle from Fox for days in November and elected not to enroll in the PlatePass All- Inclusive service at the rental counterMrI [redacted] contacted our customer service department on 12/29/to dispute the tolls and PlatePass charge MrI [redacted] wanted to see copies of the toll records from the toll authorityOur customer service agent explained the nature of the charges and provided details as reported electronically by FDOTAn invoice was also sent to MrL [redacted] with details such as: ‘Toll amount,’ ‘Toll description,’ ‘Toll time/date.’ MrI [redacted] subseq***tly filed a complaint with the Attorney General office File No: L14-3-and was responded to on 01/22/ A copy of the rental agreement was provided that explains the service and chargesUnfortunately, we did not find any discrepancies with this rental are unable to issue a refundWe apologize any inconvenience this may have causedThank you, ATS Processing Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear J [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [email protected] (877) 411-| Monday - Friday, 6:AM to 4:PM PST |
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted] *
Dear Mr [redacted] , Thank you for taking the time to contact us in regard to rental agreement [redacted] PlatePass® is the tolling service available with Hertz rental vehiclesAs the Florida Department of Transportation has implemented electronic tolling in their state, a device is not always required to activate the serviceThis means that PlatePass® can be activated if a picture of the license plate is captured as the vehicle travels through a fully electronic area, or if payment is not recognized at a toll booth According to our records, the Central Florida Expressway Authority reported an unpaid toll to the license plate at the University Lane toll facility for your rental As this is a cash payable location, there may have been an administrative error applying your cash paymentThis charge from the Toll Authority is how the PlatePass® service for your rental was activated As we value you as a renter, we have refunded the full amount charged by PlatePass® of $as a one-time courtesyPlease allow up to business days for processing We apologize for any frustration this may have causedIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted] ***
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you, [redacted] Customer ServiceI [redacted] Monday - Friday, 6:AM to 4:PM PST |
Dear Joshua S***,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the remainder balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you, [redacted] | Monday - Friday, 6:AM to 4:PM PST |
Your credit card was refunded for the violation in the amount of $on 12/02/ The administrative fee of $is still valid as the violation was paid days after the issue date Dear [redacted] Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service.We apologize for any miscommunication regarding the southern [redacted] tolling processWe refunded your credit card for the violation in the amount of $ The administrative fee of $is valid as the violation was paid more than days after the issue date Again, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services
Dear Ms [redacted] , Thank you for taking the time to contact us in regard to rental agreement [redacted] We apologize for any frustration this situation has causedOur records indicate that we initially spoke with you on 07/21/regarding the [redacted] ® service chargeWe show that a courtesy adjustment was made for $19.80, reducing our fees to one day of use, $This adjusted amount covered the additional tolls reported, and a refund was initially issued for $ The tolls were reported via the license plate from different Tolling AuthoritiesAs the plate is registered with [redacted] ®, no violations were incurredUnfortunately, toll images are only available to us in the event an actual violation is issuedIn this case, of the tolls reported were electronic tolling bridges which no longer have a cash payment optionAs there were tolls reported in cash payable areas, we require receipts to confirm the respective Tolling AuthoritiesUnder circumstances, there is not charge to the plate if a payment is made with cashThese charges from the Toll Authorities are what activated the [redacted] ® service for your rentalMore information regarding the [redacted] ® service and billing process can be located on page of the rental contract Upon further research of the rental account with Hertz, we were able to identify a possible discrepancy within the rental informationTherefore, we have refunded the remaining amount charged by [redacted] ® of $There will be no further toll charges to your account for this rentalPlease allow up to business days for processing We value you as a renter and sincerely apologize for this experienceAttached is a copy of the account summary showing the credits and zeroed out balance It is our hope that you find this matter to be resolved Thank you, [redacted] ® Customer Service [redacted] ***
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.We apologize for any miscommunication regarding the All-Inclusive Tolling serviceAs a courtesy we have removed the $balance dueAgain, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:AM to 4:PM PST |
Dear ATS Processing Services,All tolls associated with this rental agreement were submitted to the [redacted] Dept of Transportation for processing The [redacted] Dept of Transportation (the tolling authority) does not indicate any outstanding tolls associated with this rental car agreement Unfortunately, I am unable to submit payment without proper documentation from the tolling authority Please direct all future inquiries to the [redacted] Dept of Transportation to resolve this issueSincerely, Jason
April 13, [redacted] ***RE: Complaint ID# [redacted] Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused.We have forwarded your Inquiry to our refund department to remove the administrative fee for the amount of $Please allow up to business days for this to appear on your accou11t and thank you for your patience.It is our hope that you find this rnatter to be resolvedThank you,ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI also hope you will review and edit the content of the web site to be more clear, as well as the notices Regards, Cynthia T***
Dear Camil S***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $113.52.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved Thank you, ATS Processing Services
[redacted] [redacted] **.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meHowever, the fraudulent business practice and invasion of my privacy was never addressedI opted out from using this service, so why is their device tracking my travel tolls?The fact that they are not charging me for a service that I contracted with in a no brainer.I feel sorry for anyone else that is charged for a service that they did not contract with and have to go through all this BS to resolve it.The next time I travel, I am going to have them remove the device from the vehicle before I rent it [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused The rental agreement advises that each toll carries a $admin fee up to a maximum of feesPlease see the attached final noticeWe have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear Jason I***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service According to our records, MrI [redacted] rented the vehicle from Fox for days in November and elected not to enroll in the PlatePass All- Inclusive service at the rental counterMrI [redacted] contacted our customer service department on 12/29/to dispute the tolls and PlatePass charge MrI [redacted] wanted to see copies of the toll records from the toll authorityOur customer service agent explained the nature of the charges and provided details as reported electronically by FDOTAn invoice was also sent to MrL [redacted] with details such as: ‘Toll amount,’ ‘Toll description,’ ‘Toll time/date.’ MrI [redacted] subseq***tly filed a complaint with the Attorney General office File No: L14-3-and was responded to on 01/22/ A copy of the rental agreement was provided that explains the service and chargesUnfortunately, we did not find any discrepancies with this rental are unable to issue a refundWe apologize any inconvenience this may have causedThank you, ATS Processing Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear J [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [email protected] (877) 411-| Monday - Friday, 6:AM to 4:PM PST |
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted] *
Dear Mr [redacted] , Thank you for taking the time to contact us in regard to rental agreement [redacted] PlatePass® is the tolling service available with Hertz rental vehiclesAs the Florida Department of Transportation has implemented electronic tolling in their state, a device is not always required to activate the serviceThis means that PlatePass® can be activated if a picture of the license plate is captured as the vehicle travels through a fully electronic area, or if payment is not recognized at a toll booth According to our records, the Central Florida Expressway Authority reported an unpaid toll to the license plate at the University Lane toll facility for your rental As this is a cash payable location, there may have been an administrative error applying your cash paymentThis charge from the Toll Authority is how the PlatePass® service for your rental was activated As we value you as a renter, we have refunded the full amount charged by PlatePass® of $as a one-time courtesyPlease allow up to business days for processing We apologize for any frustration this may have causedIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted] ***
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you, [redacted] Customer ServiceI [redacted] Monday - Friday, 6:AM to 4:PM PST |
Dear Joshua S***,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the remainder balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you, [redacted] | Monday - Friday, 6:AM to 4:PM PST |
Your credit card was refunded for the violation in the amount of $on 12/02/ The administrative fee of $is still valid as the violation was paid days after the issue date Dear [redacted] Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service.We apologize for any miscommunication regarding the southern [redacted] tolling processWe refunded your credit card for the violation in the amount of $ The administrative fee of $is valid as the violation was paid more than days after the issue date Again, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services
Dear Ms [redacted] , Thank you for taking the time to contact us in regard to rental agreement [redacted] We apologize for any frustration this situation has causedOur records indicate that we initially spoke with you on 07/21/regarding the [redacted] ® service chargeWe show that a courtesy adjustment was made for $19.80, reducing our fees to one day of use, $This adjusted amount covered the additional tolls reported, and a refund was initially issued for $ The tolls were reported via the license plate from different Tolling AuthoritiesAs the plate is registered with [redacted] ®, no violations were incurredUnfortunately, toll images are only available to us in the event an actual violation is issuedIn this case, of the tolls reported were electronic tolling bridges which no longer have a cash payment optionAs there were tolls reported in cash payable areas, we require receipts to confirm the respective Tolling AuthoritiesUnder circumstances, there is not charge to the plate if a payment is made with cashThese charges from the Toll Authorities are what activated the [redacted] ® service for your rentalMore information regarding the [redacted] ® service and billing process can be located on page of the rental contract Upon further research of the rental account with Hertz, we were able to identify a possible discrepancy within the rental informationTherefore, we have refunded the remaining amount charged by [redacted] ® of $There will be no further toll charges to your account for this rentalPlease allow up to business days for processing We value you as a renter and sincerely apologize for this experienceAttached is a copy of the account summary showing the credits and zeroed out balance It is our hope that you find this matter to be resolved Thank you, [redacted] ® Customer Service [redacted] ***
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.We apologize for any miscommunication regarding the All-Inclusive Tolling serviceAs a courtesy we have removed the $balance dueAgain, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:AM to 4:PM PST |
Dear ATS Processing Services,All tolls associated with this rental agreement were submitted to the [redacted] Dept of Transportation for processing The [redacted] Dept of Transportation (the tolling authority) does not indicate any outstanding tolls associated with this rental car agreement Unfortunately, I am unable to submit payment without proper documentation from the tolling authority Please direct all future inquiries to the [redacted] Dept of Transportation to resolve this issueSincerely, Jason
April 13, [redacted] ***RE: Complaint ID# [redacted] Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused.We have forwarded your Inquiry to our refund department to remove the administrative fee for the amount of $Please allow up to business days for this to appear on your accou11t and thank you for your patience.It is our hope that you find this rnatter to be resolvedThank you,ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI also hope you will review and edit the content of the web site to be more clear, as well as the notices Regards, Cynthia T***
Dear Camil S***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $113.52.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved Thank you, ATS Processing Services