Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ ATS Processing Services, L.L.C., along with its affiliate PlatePass, L.L.C(collectively, “ATS”), processes toll transactions for various rental car companies (the “PlatePass®” service) and specifically, in this matter, for Hertz Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [email protected] [redacted] Monday - Friday, 6:AM to 4:PM PST
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved Thank you, ATS Processing Services
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to complete a partial refundPlease allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service [redacted] | Monday - Friday, 6:AM to 4:PM PST |
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [email protected] ( [redacted] | Monday - Friday, 6:AM to 4:PM PST |
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We were able to review the information in our systemThe Virginia Department of Transportation reported the rental vehicle driving through toll facilities and all tolls were charged to the PlatePass® systemWe regret to inform you that we do not have photographs to provide you with as the toll charges are transmitted electronicallyHowever, we can continue to monitor the PlatePass® transponder Please be advised that the complete balance for the amount of $was removed on 05/13/There is no further action required Thank you, ATS Processing Services
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the administrative fees for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
An email was sent to the complainant asking for additional details with regard to the violation he references in his complaintNo violations had been located associated to his name or address, so I was unable to determine why, or even if, a second notice was sent on a violation that had been paid in fullThe complainant did not respond to the email asking for additional details, so unfortunately we are unable to move forward with the investigation Brad J [redacted] Director of Operations
Dear [redacted] , Thank you for providing the online payment receipt and addressing our questionsUpon review of all the information provided, we have moved forward with the decision of adjusting the account in full as a gesture of goodwillWhen we receive toll receipts from renters, normally the information for the toll location tends to be very general concerning date, location and timeUnfortunately, with the detail of information that you have provided along with the fact that the Toll Authority charged the license plate for these locations does indicate a double payment was madeIf you still wish to do so, you have the option of contacting the Illinois Tollway directly to determine why the rental vehicle was still charged when you made your payments by cash and their websiteAttached you will find the account summary reflecting an adjustment in fullThank you for your patience during this process and I hope you find this matter to be resolvedThank you for choosing ThriftyMichelle D| SupervisorThrifty Toll and Violation Processing Service CenterPhone: [redacted]
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service [redacted] *
Dear Sophia M [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund... department to remove the full balance in the amount of $31.35. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused The review has been completed as of 04/19/We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, M [redacted] M [redacted]
[redacted] Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service We apologize for any miscommunication regarding notice [redacted] We have removed the $administrative fee Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to... our refund department to remove the full balance in the amount of $27.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
April 13, Paul [redacted] ** [redacted] RE: Complaint ID# [redacted] Dear Paul [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service Unfortunately, we do not have a record of these toll payments being receivedThe Toll Authority reported the rental vehicle going through tolls without payment and billed the rental car company for the unpaid tolls We sincerely apologize for any inconvenience this matter has caused We have forwarded your Inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear [redacted] , Thank you for taking the time to contact us in regard to rental agreement [redacted] We sincerely apologize for any frustration this situation has caused In regard to your case, the Virginia Department of Transportation reported a toll to the license plate associated with your rental at the Downtown Tunnel locationThis is how the PlatePass® service was activated Our records indicate that we initially spoke with you on 10/25/and a case was opened to review the accountLater that day we also received communication from the rental location that the account should be adjustedThe adjustment was completed and the account is currently at a zero balance However, upon further review we identified a dispute was processed with your financial institution on 10/3/When the dispute was processed, your financial institution reversed the charge posted by PlatePass® on 8/27/and credited your account in the amount of $We are required to provide your financial institution a minimum of days to review your dispute If your financial institution has sent you communication advising the credit has been removed from your account, please forward a copy of that communication to usThis documentation will allow us to bypass the day waiting period, update the account accordingly and fully issue the refund of $ [redacted] When e-mailing your documentation, please be aware that we are unable to accept hyperlinks, TXT files, or XLS files[redacted] Please either remove or obscure personal information, such as social security number, full credit card number, full date of birth, or driver's license number in your responseWe have also flagged the account so you will receive no further chargesWe appreciate your patience during this process Thank you, William J - SupervisorPlatePass® Customer Service [redacted] | Monday - Friday, 6:AM to 4:PM PST
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ ATS Processing Services, L.L.C., along with its affiliate PlatePass, L.L.C(collectively, “ATS”), processes toll transactions for various rental car companies (the “PlatePass®” service) and specifically, in this matter, for Hertz Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [email protected] [redacted] Monday - Friday, 6:AM to 4:PM PST
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved Thank you, ATS Processing Services
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to complete a partial refundPlease allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service [redacted] | Monday - Friday, 6:AM to 4:PM PST |
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [email protected] ( [redacted] | Monday - Friday, 6:AM to 4:PM PST |
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We were able to review the information in our systemThe Virginia Department of Transportation reported the rental vehicle driving through toll facilities and all tolls were charged to the PlatePass® systemWe regret to inform you that we do not have photographs to provide you with as the toll charges are transmitted electronicallyHowever, we can continue to monitor the PlatePass® transponder Please be advised that the complete balance for the amount of $was removed on 05/13/There is no further action required Thank you, ATS Processing Services
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the administrative fees for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
An email was sent to the complainant asking for additional details with regard to the violation he references in his complaintNo violations had been located associated to his name or address, so I was unable to determine why, or even if, a second notice was sent on a violation that had been paid in fullThe complainant did not respond to the email asking for additional details, so unfortunately we are unable to move forward with the investigation Brad J [redacted] Director of Operations
Dear [redacted] , Thank you for providing the online payment receipt and addressing our questionsUpon review of all the information provided, we have moved forward with the decision of adjusting the account in full as a gesture of goodwillWhen we receive toll receipts from renters, normally the information for the toll location tends to be very general concerning date, location and timeUnfortunately, with the detail of information that you have provided along with the fact that the Toll Authority charged the license plate for these locations does indicate a double payment was madeIf you still wish to do so, you have the option of contacting the Illinois Tollway directly to determine why the rental vehicle was still charged when you made your payments by cash and their websiteAttached you will find the account summary reflecting an adjustment in fullThank you for your patience during this process and I hope you find this matter to be resolvedThank you for choosing ThriftyMichelle D| SupervisorThrifty Toll and Violation Processing Service CenterPhone: [redacted]
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service [redacted] *
Dear Sophia M [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund... department to remove the full balance in the amount of $31.35. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused The review has been completed as of 04/19/We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, M [redacted] M [redacted]
[redacted] Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service We apologize for any miscommunication regarding notice [redacted] We have removed the $administrative fee Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to... our refund department to remove the full balance in the amount of $27.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
April 13, Paul [redacted] ** [redacted] RE: Complaint ID# [redacted] Dear Paul [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service Unfortunately, we do not have a record of these toll payments being receivedThe Toll Authority reported the rental vehicle going through tolls without payment and billed the rental car company for the unpaid tolls We sincerely apologize for any inconvenience this matter has caused We have forwarded your Inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear [redacted] , Thank you for taking the time to contact us in regard to rental agreement [redacted] We sincerely apologize for any frustration this situation has caused In regard to your case, the Virginia Department of Transportation reported a toll to the license plate associated with your rental at the Downtown Tunnel locationThis is how the PlatePass® service was activated Our records indicate that we initially spoke with you on 10/25/and a case was opened to review the accountLater that day we also received communication from the rental location that the account should be adjustedThe adjustment was completed and the account is currently at a zero balance However, upon further review we identified a dispute was processed with your financial institution on 10/3/When the dispute was processed, your financial institution reversed the charge posted by PlatePass® on 8/27/and credited your account in the amount of $We are required to provide your financial institution a minimum of days to review your dispute If your financial institution has sent you communication advising the credit has been removed from your account, please forward a copy of that communication to usThis documentation will allow us to bypass the day waiting period, update the account accordingly and fully issue the refund of $ [redacted] When e-mailing your documentation, please be aware that we are unable to accept hyperlinks, TXT files, or XLS files[redacted] Please either remove or obscure personal information, such as social security number, full credit card number, full date of birth, or driver's license number in your responseWe have also flagged the account so you will receive no further chargesWe appreciate your patience during this process Thank you, William J - SupervisorPlatePass® Customer Service [redacted] | Monday - Friday, 6:AM to 4:PM PST