Dear [redacted] Thank you for contacting the ATS Processing Services When we receive a violation from the issuing authority we will have two options depending on when we receive the noticeWe can either transfer the violation out of the registered rental car company’s name and into your name or we will be responsible for making payment towards the violation to prevent further penalties.In this instance the issuing authority did not transfer the liability for the violation into your nameThe issuing authority required payment for the violationAfter completing research we have found that you are not responsible for the violation and we have issued a full refund for $We apologize for any inconvenience this may have causedIt is our hope that you find this matter resolved Best Regards, ATS Processing Services
Dear Daniel G [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service [redacted] | Monday - Friday, 6:AM to 4:PM PST |
Dear Patricia B*** ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service [redacted] | Monday - Friday, 6:AM to 4:PM PST |
On 2/I attempted to reach out to complainantShe answered the phone and advised she would call back in four minutesAfter not hearing back, I tried her again on 2/There was no answerI left a voice mail with my phone number, and information that the citation information has been emailed to her, and that the office of the clerk of the court would need to be the authority to address the outstanding citationI did leave my direct number in case she has additional questions, but without a response there is no further step I can take
Dear [redacted] ***, Thank you for contacting us regarding your concern; it is our goal to provide you with excellent customer serviceWe apologize for any miscommunication regarding your accountWe have issued a refund check in the amount of $that was mailed on August 4, Again, thank you for contacting us and we apologize for any inconvenience this may have causedIt is our hope that you find this matter resolved Best Regards, ATS Processing Services
Dear Mr***,We appreciate you reaching out to the Dollar Toll and Violation Processing Service Center regarding notice number [redacted] .We apologize for any frustration this situation may have causedAs a business partner to Dollar, we process any tolls reported during the rental when a customer has declined the PlatePass® All-Inclusive option.Our records indicate that this was a rental picked up at Washington National Airport in Virginia and turned at Logan International Airport in MassachusettsWe show tolls reported on separate days between June 14th and June 19thThe standard Dollar contract explains the tolling & billing processes on pages and The rental location would not be aware of the specific routes the customer will be utilizingTherefore, these pages explain that there are areas in which cash is not an option for paymentA copy of your contract for this rental is attached.Please note, renters will only accrue charges if tolls are reported to the vehicleAs it is at the discretion of each toll authority which toll payment options they will allowWe recommend that drivers contact them directly when tolls are accessed to determine the best course of action regarding direct payment of the tolls utilized.As a one-time courtesy, we have removed $in administrative fees, leaving a balance of $This breaks down to $for each of the days tolls were reported to the license plate, and the tolls reported of $It is our hope that you find this matter to be resolved.Thank you for choosing Dollar.Michelle D| SupervisorDollar Toll and Violation Processing Service CenterPhone: (877) [redacted] | Fax: (602) [redacted]
Dear Mr***, We have reviewed your response concerning notice number [redacted] As a one-time courtesy, we have adjusted the administrative fees on the account down to the amount requestedThis leaves a balance of $which is set to charge the card on file as of 07/15/Please be advised you would be responsible for any further tolls reported for this rental and future rentals, including the full administrative fee of $per toll as stated within your rental contract Thank you for choosing Dollar and we hope you find this matter to be resolvedMichelle D| SupervisorDollar Toll and Violation Processing Service CenterPhone: (877) [redacted] | Fax: (602) [redacted]
Dear [redacted] ***,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has causedWe have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear and thank you for your patience.It is our hope that you find this matter to be resolved.Thank you,ATS Processing Services
Dear Mr [redacted] , Thank you for taking the time to contact us in regard to rental agreement [redacted] We apologize for any frustration this situation has causedOur records show that the Metropolitan Transportation Authority Bridges & Tunnels (MTAB&T) reported tolls on separate days between 07/21/and 07/25/A 5th toll was reported by the New York State Thruway Authority (NYSTA) on 07/25/As the vehicle was rented for more than days, the maximum administrative fee of $was assessedOur records do show that a total charge of $for tolls and fees was placed to the card on file as of 08/03/ The PlatePass® service is structured on your rental as a whole when activatedThe current rate for the service is $per day, based on the duration of the rental and capped at $per rental periodMore information regarding the PlatePass® service and administrative fee structure can be located on page of the standard Hertz rental contract As we value you as a renter, we have reduced the administrative fees to one day of use, $4.95, as a one time courtesyPlease allow up to business days for processing It is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted] | Monday - Friday, 6:AM to 4:PM PST
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Angela I***
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Dear M [redacted] M [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on the account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear Mr [redacted] , Thank you for contacting the Thrifty Processing Service Center in regard to Notice Number [redacted] We have reviewed the documentation provided and have confirmed a discrepancy with your rental recordOur records indicate that we adjusted the amount in full You will receive no further charges regarding this accountA refund was processed for the $that was charged on 10/26/Please allow up to business days for processing We apologize for any frustration this situation may have caused and it is our hope that you find this matter to be resolvedThank you for choosing ThriftyWilliam J | SupervisorThrifty Toll and Violation Processing Service CenterPhone: [redacted] | Fax: [redacted]
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has causedWe have attached the notice of charges for your reviewIn addition, we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved Thank you, ATS Processing Services
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Here is the letter I sent to them in response to their response stating that they've never received payment"Dear Mr [redacted] ,Thank you for contacting the [redacted] Tolls and Fines Service Center in regard to Notice Number [redacted] .We apologize for any system issues you may have had when submitting your dispute American Traffic Solutions processes tolls and fines issued to [redacted] According to our records, The Toll Roads Violation Department issued toll fines to the vehicle as payment was not received within business days of occurrenceThe notice mailed to you in April pertained to the administrative fee associated with transferring those fines from [redacted] directly to the renterThe administrative fee is a standard fee per the [redacted] rental agreement and does not cover the cost of the fineUnfortunately, our system does not reflect a payment for the administrative fee billed in AprilTherefore, a final notice was issued for the administrative fee in JulyIf you would like to submit the receipt for payment of the administrative fee, we will be more than happy to adjust the account balance in full The documentation may be submitted in the form of a PDF file or a screenshot to our email address, [redacted] We apologize for any frustration this may have causedPlease allow up to business days for processing once documentation is receivedIt is our hope that you find this matter to be resolved.Thank you,"
Dear [redacted] , Thank you for taking the time to contact us in regard to rental agreement [redacted] We apologize for any frustration this situation may have causedOur records indicate that the additional receipts were received and processedAt this time the account has been adjusted in full and an additional refund for the remaining $is in processPlease allow up to business days for completion.We appreciate the feedback you have provided as we are working on continuously improving our customer service experiencePlease be assured that we will review all interactions with our representatives on this account and will address accordinglyWe will also look into our process regarding receipts to ensure our guidelines are in line with the Illinois Tollway AuthorityThank you for contacting PlatePass®.Michelle D| SupervisorPlatePass® Phone: (877) 411-| Fax: ###-###-#### [redacted] PlatePass.com | www.platepass.com
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We show that your account was refunded in the amount of $on 6/19/It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear MrP [redacted] Thank you for contacting us in regards to Notice Number [redacted] I am sorry to read about your experience and that you were not offered the PlatePass All-Inclusive toll pass at time of rentalAs a business partner to Dollar, we process reported tolls when the toll service was not elected at the time of rentalOur records confirm that four tolls were reported to the vehicle license plate during your rental, resulting in a total bill of $To bypass the rental vehicle option, a renter would need to contact the local toll authority to make direct arrangementsThe PlatePass® All-Inclusive is an electronic prepaid toll pass which covers all tolls incurred during the rentalWe show that the cost of the pass for your rental would have been $as this was a one-day rentalThis pass gives your rental vehicle unlimited 24-hour toll usage for a daily or weekly flat rate The pass can be purchased at the counter and added to the rental feesThe service is only available if the rental originated in a PlatePass® location At this time, I have opted your account into the PlatePass All Inclusive toll passThis will reduce the account to the one-day rate of $I have also extended the due date to 05/16/as a courtesy to allow for paymentThank you for choosing Dollar and we hope that you find the matter to be resolvedMichelle D| [redacted] Dollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted] | [redacted]
Dear [redacted] Thank you for contacting the ATS Processing Services When we receive a violation from the issuing authority we will have two options depending on when we receive the noticeWe can either transfer the violation out of the registered rental car company’s name and into your name or we will be responsible for making payment towards the violation to prevent further penalties.In this instance the issuing authority did not transfer the liability for the violation into your nameThe issuing authority required payment for the violationAfter completing research we have found that you are not responsible for the violation and we have issued a full refund for $We apologize for any inconvenience this may have causedIt is our hope that you find this matter resolved Best Regards, ATS Processing Services
Dear Daniel G [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service [redacted] | Monday - Friday, 6:AM to 4:PM PST |
Dear Patricia B*** ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service [redacted] | Monday - Friday, 6:AM to 4:PM PST |
On 2/I attempted to reach out to complainantShe answered the phone and advised she would call back in four minutesAfter not hearing back, I tried her again on 2/There was no answerI left a voice mail with my phone number, and information that the citation information has been emailed to her, and that the office of the clerk of the court would need to be the authority to address the outstanding citationI did leave my direct number in case she has additional questions, but without a response there is no further step I can take
Dear [redacted] ***, Thank you for contacting us regarding your concern; it is our goal to provide you with excellent customer serviceWe apologize for any miscommunication regarding your accountWe have issued a refund check in the amount of $that was mailed on August 4, Again, thank you for contacting us and we apologize for any inconvenience this may have causedIt is our hope that you find this matter resolved Best Regards, ATS Processing Services
Dear Mr***,We appreciate you reaching out to the Dollar Toll and Violation Processing Service Center regarding notice number [redacted] .We apologize for any frustration this situation may have causedAs a business partner to Dollar, we process any tolls reported during the rental when a customer has declined the PlatePass® All-Inclusive option.Our records indicate that this was a rental picked up at Washington National Airport in Virginia and turned at Logan International Airport in MassachusettsWe show tolls reported on separate days between June 14th and June 19thThe standard Dollar contract explains the tolling & billing processes on pages and The rental location would not be aware of the specific routes the customer will be utilizingTherefore, these pages explain that there are areas in which cash is not an option for paymentA copy of your contract for this rental is attached.Please note, renters will only accrue charges if tolls are reported to the vehicleAs it is at the discretion of each toll authority which toll payment options they will allowWe recommend that drivers contact them directly when tolls are accessed to determine the best course of action regarding direct payment of the tolls utilized.As a one-time courtesy, we have removed $in administrative fees, leaving a balance of $This breaks down to $for each of the days tolls were reported to the license plate, and the tolls reported of $It is our hope that you find this matter to be resolved.Thank you for choosing Dollar.Michelle D| SupervisorDollar Toll and Violation Processing Service CenterPhone: (877) [redacted] | Fax: (602) [redacted]
Dear Mr***, We have reviewed your response concerning notice number [redacted] As a one-time courtesy, we have adjusted the administrative fees on the account down to the amount requestedThis leaves a balance of $which is set to charge the card on file as of 07/15/Please be advised you would be responsible for any further tolls reported for this rental and future rentals, including the full administrative fee of $per toll as stated within your rental contract Thank you for choosing Dollar and we hope you find this matter to be resolvedMichelle D| SupervisorDollar Toll and Violation Processing Service CenterPhone: (877) [redacted] | Fax: (602) [redacted]
Dear [redacted] ***,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has causedWe have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear and thank you for your patience.It is our hope that you find this matter to be resolved.Thank you,ATS Processing Services
Dear Mr [redacted] , Thank you for taking the time to contact us in regard to rental agreement [redacted] We apologize for any frustration this situation has causedOur records show that the Metropolitan Transportation Authority Bridges & Tunnels (MTAB&T) reported tolls on separate days between 07/21/and 07/25/A 5th toll was reported by the New York State Thruway Authority (NYSTA) on 07/25/As the vehicle was rented for more than days, the maximum administrative fee of $was assessedOur records do show that a total charge of $for tolls and fees was placed to the card on file as of 08/03/ The PlatePass® service is structured on your rental as a whole when activatedThe current rate for the service is $per day, based on the duration of the rental and capped at $per rental periodMore information regarding the PlatePass® service and administrative fee structure can be located on page of the standard Hertz rental contract As we value you as a renter, we have reduced the administrative fees to one day of use, $4.95, as a one time courtesyPlease allow up to business days for processing It is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted] | Monday - Friday, 6:AM to 4:PM PST
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Angela I***
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service
Dear M [redacted] M [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on the account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear Mr [redacted] , Thank you for contacting the Thrifty Processing Service Center in regard to Notice Number [redacted] We have reviewed the documentation provided and have confirmed a discrepancy with your rental recordOur records indicate that we adjusted the amount in full You will receive no further charges regarding this accountA refund was processed for the $that was charged on 10/26/Please allow up to business days for processing We apologize for any frustration this situation may have caused and it is our hope that you find this matter to be resolvedThank you for choosing ThriftyWilliam J | SupervisorThrifty Toll and Violation Processing Service CenterPhone: [redacted] | Fax: [redacted]
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has causedWe have attached the notice of charges for your reviewIn addition, we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved Thank you, ATS Processing Services
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Here is the letter I sent to them in response to their response stating that they've never received payment"Dear Mr [redacted] ,Thank you for contacting the [redacted] Tolls and Fines Service Center in regard to Notice Number [redacted] .We apologize for any system issues you may have had when submitting your dispute American Traffic Solutions processes tolls and fines issued to [redacted] According to our records, The Toll Roads Violation Department issued toll fines to the vehicle as payment was not received within business days of occurrenceThe notice mailed to you in April pertained to the administrative fee associated with transferring those fines from [redacted] directly to the renterThe administrative fee is a standard fee per the [redacted] rental agreement and does not cover the cost of the fineUnfortunately, our system does not reflect a payment for the administrative fee billed in AprilTherefore, a final notice was issued for the administrative fee in JulyIf you would like to submit the receipt for payment of the administrative fee, we will be more than happy to adjust the account balance in full The documentation may be submitted in the form of a PDF file or a screenshot to our email address, [redacted] We apologize for any frustration this may have causedPlease allow up to business days for processing once documentation is receivedIt is our hope that you find this matter to be resolved.Thank you,"
Dear [redacted] , Thank you for taking the time to contact us in regard to rental agreement [redacted] We apologize for any frustration this situation may have causedOur records indicate that the additional receipts were received and processedAt this time the account has been adjusted in full and an additional refund for the remaining $is in processPlease allow up to business days for completion.We appreciate the feedback you have provided as we are working on continuously improving our customer service experiencePlease be assured that we will review all interactions with our representatives on this account and will address accordinglyWe will also look into our process regarding receipts to ensure our guidelines are in line with the Illinois Tollway AuthorityThank you for contacting PlatePass®.Michelle D| SupervisorPlatePass® Phone: (877) 411-| Fax: ###-###-#### [redacted] PlatePass.com | www.platepass.com
Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We show that your account was refunded in the amount of $on 6/19/It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear MrP [redacted] Thank you for contacting us in regards to Notice Number [redacted] I am sorry to read about your experience and that you were not offered the PlatePass All-Inclusive toll pass at time of rentalAs a business partner to Dollar, we process reported tolls when the toll service was not elected at the time of rentalOur records confirm that four tolls were reported to the vehicle license plate during your rental, resulting in a total bill of $To bypass the rental vehicle option, a renter would need to contact the local toll authority to make direct arrangementsThe PlatePass® All-Inclusive is an electronic prepaid toll pass which covers all tolls incurred during the rentalWe show that the cost of the pass for your rental would have been $as this was a one-day rentalThis pass gives your rental vehicle unlimited 24-hour toll usage for a daily or weekly flat rate The pass can be purchased at the counter and added to the rental feesThe service is only available if the rental originated in a PlatePass® location At this time, I have opted your account into the PlatePass All Inclusive toll passThis will reduce the account to the one-day rate of $I have also extended the due date to 05/16/as a courtesy to allow for paymentThank you for choosing Dollar and we hope that you find the matter to be resolvedMichelle D| [redacted] Dollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted] | [redacted]