Dear Mrs. C[redacted] I have reviewed your response concerning Notice Number [redacted] I apologize if the information regarding the PlatePass All Inclusive service was not verbally explained at the counter. On the initial response, I sent a copy of the rental contract and have reattached it with this correspondence as well. Please note, that the contract would only list options that have been accepted on page one. The agreement advises that usage of “cashless” and/or “all electronic tolling” facilities will trigger certain charges. A renter is only charged administrative fees as outlined in the contract when tolls are reported to the license plate. If a renter wishes to avoid any further charges for use of a convenience product, arrangements would have to be made directly with the local tolling authorities. As a business partner, we make every attempt to address concerns regarding administrative fees or electronic tolling. In reviewing the account, I reviewed the initial phone call on 08/28/2017 and the toll types reported. Of the 36 tolls over 7 days, 15 were in “cashless” and/or “all electronic tolling” spread over 6 days. Due to the amount of usage, and the acknowledgment of usage, we have determined that the processing fees were validly applied to your account. We have also received results of the review with Thrifty and no further concessions are warranted. Respectfully, Michelle D. | [redacted]Thrifty Toll and Violation Processing Service CenterPhone: [redacted] | Fax: ([redacted]
Dear [redacted], Thank you for providing the documentation in regard to your rental agreement [redacted]. We have applied the credit to your account and a refund of $26.00 was issued on 10/28/2016.Please allow up to 5 business days for processing. We appreciate your patience and hope you find this matter to be resolved. Thank you, William J - SupervisorPlatePass® Customer Service[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. To the Business:While I understand the predicament that you are in as a third party, you must admit that a situation like mine, where no law was legitimately broken, and no notice at all was given, a person should not be held liable. I will accept your 'one-time' courtesy in this instance because it reaches the resolution I requested. However, you had ample opportunity to contact me before paying the issuing authority to give me an opportunity to respond and resolve the issue to our equal satisfaction, and I would hope that in future, you give other people that opportunity.
Regards,
[redacted]
Dear Samuel G[redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the complete balance for the amount of $68.45.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.Thank you,ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Yashira L[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to fund the amount of $45.05. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding fine and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear Mrs. C[redacted] I have reviewed your response concerning Notice Number [redacted] I apologize if the information regarding the PlatePass All Inclusive service was not verbally explained at the counter. On the initial response, I sent a copy of the rental contract and have reattached it with this correspondence as well. Please note, that the contract would only list options that have been accepted on page one. The agreement advises that usage of “cashless” and/or “all electronic tolling” facilities will trigger certain charges. A renter is only charged administrative fees as outlined in the contract when tolls are reported to the license plate. If a renter wishes to avoid any further charges for use of a convenience product, arrangements would have to be made directly with the local tolling authorities. As a business partner, we make every attempt to address concerns regarding administrative fees or electronic tolling. In reviewing the account, I reviewed the initial phone call on 08/28/2017 and the toll types reported. Of the 36 tolls over 7 days, 15 were in “cashless” and/or “all electronic tolling” spread over 6 days. Due to the amount of usage, and the acknowledgment of usage, we have determined that the processing fees were validly applied to your account. We have also received results of the review with Thrifty and no further concessions are warranted. Respectfully, Michelle D. | [redacted]Thrifty Toll and Violation Processing Service CenterPhone: [redacted] | Fax: ([redacted]
Dear [redacted], Thank you for providing the documentation in regard to your rental agreement [redacted]. We have applied the credit to your account and a refund of $26.00 was issued on 10/28/2016.Please allow up to 5 business days for processing. We appreciate your patience and hope you find this matter to be resolved. Thank you, William J - SupervisorPlatePass® Customer Service[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. To the Business:While I understand the predicament that you are in as a third party, you must admit that a situation like mine, where no law was legitimately broken, and no notice at all was given, a person should not be held liable. I will accept your 'one-time' courtesy in this instance because it reaches the resolution I requested. However, you had ample opportunity to contact me before paying the issuing authority to give me an opportunity to respond and resolve the issue to our equal satisfaction, and I would hope that in future, you give other people that opportunity.
Regards,
[redacted]
Dear Samuel G[redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the complete balance for the amount of $68.45.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.Thank you,ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Yashira L[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to fund the amount of $45.05. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding fine and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services