Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear MrC [redacted] Thank you for reaching out in regard to Notice Number [redacted] I apologize for any frustration this situation has causedOur records indicate that we issued a refund check in December of However, as the address was no longer valid, the check has been returned and is currently in my possessionEarlier today, I left a voicemail at the phone number provided on this complaintI would like to overnight this check to youIf you would please give a return call or reply to this communication to verify which address you prefer the check to be sentI sincerely apologize for the delay in getting this addressed and I look forward to hearing from you so we may get this situation resolvedRespectfully, Michelle D| SupervisorAmerican Traffic SolutionsPhone: [redacted] | Fax [redacted] | [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the courtesy resolution of crediting back to me $would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Dianna C***
Dear Adam [redacted] G [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you, [redacted] ® Customer Service [redacted] (877) 411-| Monday - Friday, 6:AM to 4:PM PST |
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:AM to 4:PM PST |
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, James M***
Dear [redacted] Thank you for contacting usIt is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has causedYour inquiry has been forwarded to our refund department to remove the complete balance for the amount of $as of 03/24/It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear [redacted] [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear MrEberhart, We have reviewed your response in regard to Notice Number *** As a one-time courtesy, we have removed the PlatePass All-Inclusive toll pass from the accountWe have also adjusted both administrative fees on the accountThis leaves a balance of the tolls reported, $Please be advised you would be responsible for any further tolls reported for this rental, and the full administrative fee of $per toll as stated within your rental contractThank you for choosing Dollar and we hope you find this matter to be resolvedMichelle D| SupervisorDollar Toll and Violation Processing Service CenterPhone: *** *** | Fax: *** *** | ***
I would like to have there proof of documentation as to why I was harassed about a rental car I rented going through a toll. To me it was nothing but harassement and I need to show I was somewhere else
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our
refund department to remove the $administrative fee. Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Whilst there figure agrees with mine they have totally ignored my other comments - once again,If I had not complained they would have not noticed that they totally illegally took money from my credit card account.This lady contacted me the day after I complained to youAttached to her reply was my email of 8th NovemberOther than the exchange rate she has once again ignored the contents - which is most frustrating.There has now been getting on for twenty emails between us - besides those involving Revdex.com.I expect some sort of compensation for the time I have spent to sort this out and the anxiety this has caused my wife - plus a comprehensive reply to my email.They are blaming Hertz and Hertz are blaming them
Dear *** ***,
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service
We apologize for any miscommunication regarding the transfer of liability processAs a courtesy we have the refunded all
charges. $was refunded to the credit card on file on 03/30/2016; please allow 3-business days for the remaining $refund to process
Again, thank you for contacting us and we apologize for any inconvenience this may have caused
Best Regards,
ATS Processing Services
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide
you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter may have caused. We have forwarded your inquiry to our refund department to issue a refund for the charge of $32.34. Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12219019, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Eric F*
Dear Ms***, Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number ***We have attempted to contact you via telephone and left a voicemail to verify information in order to get your request resolved Please contact us at your earliest convenience at the number provided We apologize for any frustration with this process and look forward to your response regarding the offers above Thank you for choosing Thrifty Alicia R.| Customer Service Representative Thrifty Toll and Violation Processing Service Center Phone: ###-###-#### | Fax: ###-###-#### ***@atsol.com | www.thriftyrentalfine.com
Dear *** ***, Thank you for contacting the Dollar Toll and Violation Processing Service Center in regard to Notice Number ***The Toll Roads in California allow up to days from the date and time of the toll to receive payment before charging the license plate of the vehicleIt is
at the discretion of the Toll Authority as to what personal tolling devices are acceptedThe Tolling Authority will be able to provide information on the process to register the rental vehicle for direct paymentAmerican Traffic Solutions processes Tolls and Violations issued to Dollar rental vehicles once the day time frame has passed*** *** * *** offers PlatePass All-Inclusive as the tolling pass available for purchase with the rentalIn the event that a toll is processed to the license plate without purchase of the toll pass, the renter is billed the toll amount plus a $administrative fee. More information regarding the billing and processing can be located on the standard Dollar rental contractOur records indicate that we spoke with you on 07/28/and an offer was extended to reduce the administrative fees by 50% as a one- time courtesyThe account is currently being adjusted and we ask that you would allow business days for processingWe apologize for any frustration this situation may have caused and it is our hope that you find this matter to be resolved Thank you for choosing *** Alicia R| Customer Service Representative Dollar Toll and Violation Processing Service Center *** *** *** * *** *** *** *** * ***
I'm sorry but that is unacceptable This is the third time you've tried to shrug me off on this There is no way *** *oints me to you for this, then you try to point me back to *** Absolutely unacceptable Your phone doesn't work and neither does your contact form - the only way to even get in contact with you is through the Revdex.comThen after all that you try to point me back to *** This is tantamount to a scam where you can simply charge someones credit card without any recourse. I do not accept this - especially as Hertz has repeatedly pointed me to you on this
Dear James B***,
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused. *** offers *** All-Inclusive as an electronic prepaid
toll passThe Toll Authorities reported the rental vehicle going through tolls without paymentAs a result, all tolls were charged to the *** system.We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $for the administrative fees during the rental as of 09/17/2015.It is our hope that you find this matter to be resolved
Thank you, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business has already issued the refund; I therefore consider this complaint resolved
Regards,
David ***
Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear MrC [redacted] Thank you for reaching out in regard to Notice Number [redacted] I apologize for any frustration this situation has causedOur records indicate that we issued a refund check in December of However, as the address was no longer valid, the check has been returned and is currently in my possessionEarlier today, I left a voicemail at the phone number provided on this complaintI would like to overnight this check to youIf you would please give a return call or reply to this communication to verify which address you prefer the check to be sentI sincerely apologize for the delay in getting this addressed and I look forward to hearing from you so we may get this situation resolvedRespectfully, Michelle D| SupervisorAmerican Traffic SolutionsPhone: [redacted] | Fax [redacted] | [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the courtesy resolution of crediting back to me $would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Dianna C***
Dear Adam [redacted] G [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you, [redacted] ® Customer Service [redacted] (877) 411-| Monday - Friday, 6:AM to 4:PM PST |
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the full balance in the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contractIt is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:AM to 4:PM PST |
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, James M***
Dear [redacted] Thank you for contacting usIt is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has causedYour inquiry has been forwarded to our refund department to remove the complete balance for the amount of $as of 03/24/It is our hope that you find this matter to be resolvedThank you, ATS Processing Services
Dear [redacted] [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear MrEberhart, We have reviewed your response in regard to Notice Number *** As a one-time courtesy, we have removed the PlatePass All-Inclusive toll pass from the accountWe have also adjusted both administrative fees on the accountThis leaves a balance of the tolls reported, $Please be advised you would be responsible for any further tolls reported for this rental, and the full administrative fee of $per toll as stated within your rental contractThank you for choosing Dollar and we hope you find this matter to be resolvedMichelle D| SupervisorDollar Toll and Violation Processing Service CenterPhone: *** *** | Fax: *** *** | ***
I would like to have there proof of documentation as to why I was harassed about a rental car I rented going through a toll. To me it was nothing but harassement and I need to show I was somewhere else
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our
refund department to remove the $administrative fee. Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Whilst there figure agrees with mine they have totally ignored my other comments - once again,If I had not complained they would have not noticed that they totally illegally took money from my credit card account.This lady contacted me the day after I complained to youAttached to her reply was my email of 8th NovemberOther than the exchange rate she has once again ignored the contents - which is most frustrating.There has now been getting on for twenty emails between us - besides those involving Revdex.com.I expect some sort of compensation for the time I have spent to sort this out and the anxiety this has caused my wife - plus a comprehensive reply to my email.They are blaming Hertz and Hertz are blaming them
Dear *** ***,
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service
We apologize for any miscommunication regarding the transfer of liability processAs a courtesy we have the refunded all
charges. $was refunded to the credit card on file on 03/30/2016; please allow 3-business days for the remaining $refund to process
Again, thank you for contacting us and we apologize for any inconvenience this may have caused
Best Regards,
ATS Processing Services
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide
you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter may have caused. We have forwarded your inquiry to our refund department to issue a refund for the charge of $32.34. Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12219019, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Eric F
Dear Ms***, Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number ***We have attempted to contact you via telephone and left a voicemail to verify information in order to get your request resolved Please contact us at your earliest convenience at the number provided We apologize for any frustration with this process and look forward to your response regarding the offers above Thank you for choosing Thrifty Alicia R.| Customer Service Representative Thrifty Toll and Violation Processing Service Center Phone: ###-###-#### | Fax: ###-###-#### ***@atsol.com | www.thriftyrentalfine.com
Dear *** ***, Thank you for contacting the Dollar Toll and Violation Processing Service Center in regard to Notice Number ***The Toll Roads in California allow up to days from the date and time of the toll to receive payment before charging the license plate of the vehicleIt is
at the discretion of the Toll Authority as to what personal tolling devices are acceptedThe Tolling Authority will be able to provide information on the process to register the rental vehicle for direct paymentAmerican Traffic Solutions processes Tolls and Violations issued to Dollar rental vehicles once the day time frame has passed*** *** * *** offers PlatePass All-Inclusive as the tolling pass available for purchase with the rentalIn the event that a toll is processed to the license plate without purchase of the toll pass, the renter is billed the toll amount plus a $administrative fee. More information regarding the billing and processing can be located on the standard Dollar rental contractOur records indicate that we spoke with you on 07/28/and an offer was extended to reduce the administrative fees by 50% as a one- time courtesyThe account is currently being adjusted and we ask that you would allow business days for processingWe apologize for any frustration this situation may have caused and it is our hope that you find this matter to be resolved Thank you for choosing *** Alicia R| Customer Service Representative Dollar Toll and Violation Processing Service Center *** *** *** * *** *** *** *** * ***
I'm sorry but that is unacceptable This is the third time you've tried to shrug me off on this There is no way *** *oints me to you for this, then you try to point me back to *** Absolutely unacceptable Your phone doesn't work and neither does your contact form - the only way to even get in contact with you is through the Revdex.comThen after all that you try to point me back to *** This is tantamount to a scam where you can simply charge someones credit card without any recourse. I do not accept this - especially as Hertz has repeatedly pointed me to you on this
Dear James B***,
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused. *** offers *** All-Inclusive as an electronic prepaid
toll passThe Toll Authorities reported the rental vehicle going through tolls without paymentAs a result, all tolls were charged to the *** system.We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $for the administrative fees during the rental as of 09/17/2015.It is our hope that you find this matter to be resolved
Thank you, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business has already issued the refund; I therefore consider this complaint resolved
Regards,
David ***