Dear Mrand Mrs***, Thank you for contacting Dollar Toll and Violation Processing Service Center in regard to Notice Number ***Our records indicate that we received a phone on 01/30/At the time, our representative advised that we issued a notice regarding our $
administrative feeWe also provided the contact phone number for the Toll Authority, ** *** ***A copy of the original notice was emailed to *** on 01/30/As a business partner to *** *** * ***, we process tolls and violations issued during the rental periodWhen a toll violation is received, our process is to submit the renter information to the Toll Authority, ** *** ***At this time, the account with *** Processing is paid in fullTherefore, we did not submit this account to collectionsSince this toll violation was reissued directly to *** ***, our recommendation would be to contact Express Lanes directly as they are the original issuer of the violationThey will be able to provide further information on the additional $finesI apologize that we are unable accommodate your request as this is not a fine that was issued by *** Processing ServicesAs a one-time courtesy, I will adjust our $administrative feeA refund for the $administrative fee will be sent by check to the address on file on Mauna Loa LnWe hope that you find this matter to be resolved and thank you for choosing DollarMichelle D| SupervisorDollar Toll and Violation Processing Service CenterPhone: *** *** | Fax: *** ***1*** | ***
Dear Barbara S***, Thank you for contacting us as it is our goal to provide you with excellent customer serviceWe understand that you have questions regarding the administrative fee and the parking violation issued during your rentalTypically, parking violations are initially placed on
the vehicle and a second notice is sent to the registered ownerIn this case that was ***, who then forwarded the information to us to be processedWhen we receive a violation we have two options depending on when we receive the noticeWe can either transfer the violation into your name or we will be responsible for making payment towards the violation to prevent further penaltiesAs this is a rental vehicle and not a personal vehicle the issuing authority has no knowledge of you as the driver until we have processed the violation and attempted to initiate the transfer of liability processIn this instance, we were able to transfer liability and the authority has transferred the parking violation into your nameTherefore, we have billed you the administrative fee for processing the violationPer your rental contract with ***, you are responsible for all fines, penalties, and administrative fees related to any and all violations incurred during your rental agreementAs a one-time courtesy we have removed the $administrative fee, so you will only be responsible for the parking violation amount For questions regarding the violation amount and due date, please contact the *** *** *** ** *** *** *** @ 800-982-9005, your citation number is *** It is our hope that the information has been helpful and you find this matter to be resolvedBest Regards, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Nancy *** P***
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We show that the Issuing Authority was
contacted and confirmed the dismissalAn adjustment for the full amount was made on 8/31/15. Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear *** ***, Thank you for contacting us as it is our goal to provide you with excellent customer serviceWe have read the details of your complaint and understand that you have concerns regarding the violation notice you receivedWhen you receive a violation, unless that violation is
one where an officer pulls you over and hands you the ticket personally, then the ticket is sent to the registered owner of the vehicleIn this case that was Avis, who then forwarded the information to us to be processedWhen we receive a violation we have two options depending on when we receive the noticeWe can either transfer the violation into your name or we will be responsible for making payment towards the violation to prevent further penaltiesAs this is a rental vehicle and not a personal vehicle the issuing authority has no knowledge of you as the driver until we have processed the violation and attempt to initiate the transfer of liability processIn this instance, we were unable to transfer liability and the authority required payment for the violationsTherefore, we have billed you the violation amount as well as the administrative feesPer your rental contract with Avis, you are responsible for all fines, penalties, and administrative fees related to any and all violations incurred during your rental agreementAs a one-time courtesy we have removed $for the fine and administrative feeIt is our hope that the information has been helpful and you find this matter to be resolvedBest Regards, ATS Processing Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe apologize for any miscommunication regarding the administrative feeWe issued a refund for the $on 5/20/Again, thank you for contacting us and we
apologize for any inconvenience this may have causedBest Regards, ATS Processing Services
Dear *** *** Thank you again for contacting usWe apologize for any miscommunication you may have initially received regarding the appropriate office to assist in this matterYour inquiry will need to go through the UK officePlease contact Executive Customer Service at *** so that they may assist youWe apologize that we are unable to assist further in this matter and hope this information has been helpfulThank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $43.90. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until the business has performed the proposed action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Samuel G[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.As a policy matter, I would strongly recommend the business advise customers who decline to pre-pay for the EZ Pass service that they must manually remove the transponder from the rental car, to prevent automatic activation and the subsequent fine, of the type that occurred in this case.It seems highly unlikely that the user of a rental car agreement would know in advance, or feel comfortable, altering the contents of the rental car they were provided without explicit instructions.In other words, this is an error that is likely to happen in the future to other customers and is something that can be easily avoided. Thank you.
Regards,
[redacted]
Dear Mischa J[redacted], Thank you for contacting the Avis Violation Processing Service Center in regard to Notice Number [redacted]. We do apologize for the inconvenience our website has been in your attempts to process payment. The website does require that the pop up blocker is...
disabled in order to process a payment. However, there are three alternative payment options available. Option one requires no action. Our standard process is to charge the car on file with the rental. Our records indicate the account is set to charge the Visa on file on January 26, 2017. Option two is to mail a check or money order. The payment address can be found on the bottom of the notice. Please put the notice number on the payment as well as include the remittance slip with the payment. Option three is to contact our Customer Service Department at ###-###-####. Our Interactive Voice Response system is available for a payment 24 hours a day, 365 days a year. Thank you for choosing Avis. William J. | SupervisorAvis Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [email protected] | www.avisrentalfine.com
Dear Ms. [redacted], Thank you for contacting us in regard to your concerns on Notice Number [redacted]. I am sorry to hear of your experience at the rental pickup and that you were not provided information regarding the PlatePass All-Inclusive tolling service. As a business partner to [redacted]...
[redacted], we process tolls and violations issued to the rental vehicles when this tolling service is not elected at rental. Our records indicate that the [redacted] reported tolls on three separate occasions for the silver Mazda associated with your rental time frame of 12/10/2016 through 12/18/2016. We make every attempt to bill for tolls on one notice. However, there are some occasions, such as this where the Toll Authority completes processing the license plate at a later date. Generally, we receive tolling information 1-3 weeks after the return date of the vehicle. [redacted] [redacted] offers the PlatePass All-Inclusive toll service at a daily or weekly rate depending on the duration of the rental. This pass works to cover all tolls during the rental at one flat rate. If elected at the time of rental, the cost is added to the total rental charges. The other option would be for the customer to contact the local toll authority to make direct payment arrangements, if available. Our records indicate based on the duration of your rental, the cost of the toll pass for this rental was $73.47. If you wish to elect this option at this time, it would stop the billing of any additional tolls reported for this rental. It would also remove the current balance on the account of $15.50, and issue a refund to the card charged, for $7.02. Thank you for choosing Dollar and I look forward to your decision concerning this matter. Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####[email protected] | www.dollarrentalfine.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.But I need a formal/official letter from ATS Processing Services, LLC send to me at my home address and let me know that It is zero balance from my account and clear my name from their system or database.
Regards,
David L*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted] *
Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry...
toour refund department to remove the complete balance for the amount of $38.10. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
My address and Fox Rental Car Company's address are both on the attached document indicating Fox promised to refund $93.18 to my credit card, which they have not done. My phone number is ###-###-####. You have both of our addresses, and I do not see how the attached document I received from Fox...
could be any more clear, so I have provided all requested information. Let me know what other steps are necessary to secure the $93.18 refund. Thank you.
Dear Mr. and Mrs. B[redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted] We sincerely apologize for any frustration this situation has caused. Our records indicate that we initially billed for tolls reported and administrative fees on 07/12/2015....
Unfortunately, it does show that additional tolls were reported from [redacted] after the initial billing. We do make the attempt to ensure all tolls are billed in one charge. If the Toll Authority sends additional charges through, per the rental contract, they still must be billed to the renter regardless of the time frame. As we value you as a renter, we have adjusted the account in full. We have also flagged the account so you will receive no further invoices. A refund of the initial charge, $33.15 will be issued via check to the address on the invoice. Please allow up to 5 business days for processing. It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer Service Information@[redacted].com | www.[redacted].com (877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST
Dear Mrand Mrs***, Thank you for contacting Dollar Toll and Violation Processing Service Center in regard to Notice Number ***Our records indicate that we received a phone on 01/30/At the time, our representative advised that we issued a notice regarding our $
administrative feeWe also provided the contact phone number for the Toll Authority, ** *** ***A copy of the original notice was emailed to *** on 01/30/As a business partner to *** *** * ***, we process tolls and violations issued during the rental periodWhen a toll violation is received, our process is to submit the renter information to the Toll Authority, ** *** ***At this time, the account with *** Processing is paid in fullTherefore, we did not submit this account to collectionsSince this toll violation was reissued directly to *** ***, our recommendation would be to contact Express Lanes directly as they are the original issuer of the violationThey will be able to provide further information on the additional $finesI apologize that we are unable accommodate your request as this is not a fine that was issued by *** Processing ServicesAs a one-time courtesy, I will adjust our $administrative feeA refund for the $administrative fee will be sent by check to the address on file on Mauna Loa LnWe hope that you find this matter to be resolved and thank you for choosing DollarMichelle D| SupervisorDollar Toll and Violation Processing Service CenterPhone: *** *** | Fax: *** ***1*** | ***
Dear Barbara S***, Thank you for contacting us as it is our goal to provide you with excellent customer serviceWe understand that you have questions regarding the administrative fee and the parking violation issued during your rentalTypically, parking violations are initially placed on
the vehicle and a second notice is sent to the registered ownerIn this case that was ***, who then forwarded the information to us to be processedWhen we receive a violation we have two options depending on when we receive the noticeWe can either transfer the violation into your name or we will be responsible for making payment towards the violation to prevent further penaltiesAs this is a rental vehicle and not a personal vehicle the issuing authority has no knowledge of you as the driver until we have processed the violation and attempted to initiate the transfer of liability processIn this instance, we were able to transfer liability and the authority has transferred the parking violation into your nameTherefore, we have billed you the administrative fee for processing the violationPer your rental contract with ***, you are responsible for all fines, penalties, and administrative fees related to any and all violations incurred during your rental agreementAs a one-time courtesy we have removed the $administrative fee, so you will only be responsible for the parking violation amount For questions regarding the violation amount and due date, please contact the *** *** *** ** *** *** *** @ 800-982-9005, your citation number is *** It is our hope that the information has been helpful and you find this matter to be resolvedBest Regards, ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Nancy *** P***
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We show that the Issuing Authority was
contacted and confirmed the dismissalAn adjustment for the full amount was made on 8/31/15. Please allow up to business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear *** ***, Thank you for contacting us as it is our goal to provide you with excellent customer serviceWe have read the details of your complaint and understand that you have concerns regarding the violation notice you receivedWhen you receive a violation, unless that violation is
one where an officer pulls you over and hands you the ticket personally, then the ticket is sent to the registered owner of the vehicleIn this case that was Avis, who then forwarded the information to us to be processedWhen we receive a violation we have two options depending on when we receive the noticeWe can either transfer the violation into your name or we will be responsible for making payment towards the violation to prevent further penaltiesAs this is a rental vehicle and not a personal vehicle the issuing authority has no knowledge of you as the driver until we have processed the violation and attempt to initiate the transfer of liability processIn this instance, we were unable to transfer liability and the authority required payment for the violationsTherefore, we have billed you the violation amount as well as the administrative feesPer your rental contract with Avis, you are responsible for all fines, penalties, and administrative fees related to any and all violations incurred during your rental agreementAs a one-time courtesy we have removed $for the fine and administrative feeIt is our hope that the information has been helpful and you find this matter to be resolvedBest Regards, ATS Processing Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear *** ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe apologize for any miscommunication regarding the administrative feeWe issued a refund for the $on 5/20/Again, thank you for contacting us and we
apologize for any inconvenience this may have causedBest Regards, ATS Processing Services
Dear *** *** Thank you again for contacting usWe apologize for any miscommunication you may have initially received regarding the appropriate office to assist in this matterYour inquiry will need to go through the UK officePlease contact Executive Customer Service at *** so that they may assist youWe apologize that we are unable to assist further in this matter and hope this information has been helpfulThank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $43.90. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until the business has performed the proposed action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Samuel G[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.As a policy matter, I would strongly recommend the business advise customers who decline to pre-pay for the EZ Pass service that they must manually remove the transponder from the rental car, to prevent automatic activation and the subsequent fine, of the type that occurred in this case.It seems highly unlikely that the user of a rental car agreement would know in advance, or feel comfortable, altering the contents of the rental car they were provided without explicit instructions.In other words, this is an error that is likely to happen in the future to other customers and is something that can be easily avoided. Thank you.
Regards,
[redacted]
Dear Mischa J[redacted], Thank you for contacting the Avis Violation Processing Service Center in regard to Notice Number [redacted]. We do apologize for the inconvenience our website has been in your attempts to process payment. The website does require that the pop up blocker is...
disabled in order to process a payment. However, there are three alternative payment options available. Option one requires no action. Our standard process is to charge the car on file with the rental. Our records indicate the account is set to charge the Visa on file on January 26, 2017. Option two is to mail a check or money order. The payment address can be found on the bottom of the notice. Please put the notice number on the payment as well as include the remittance slip with the payment. Option three is to contact our Customer Service Department at ###-###-####. Our Interactive Voice Response system is available for a payment 24 hours a day, 365 days a year. Thank you for choosing Avis. William J. | SupervisorAvis Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [email protected] | www.avisrentalfine.com
Dear Ms. [redacted], Thank you for contacting us in regard to your concerns on Notice Number [redacted]. I am sorry to hear of your experience at the rental pickup and that you were not provided information regarding the PlatePass All-Inclusive tolling service. As a business partner to [redacted]...
[redacted], we process tolls and violations issued to the rental vehicles when this tolling service is not elected at rental. Our records indicate that the [redacted] reported tolls on three separate occasions for the silver Mazda associated with your rental time frame of 12/10/2016 through 12/18/2016. We make every attempt to bill for tolls on one notice. However, there are some occasions, such as this where the Toll Authority completes processing the license plate at a later date. Generally, we receive tolling information 1-3 weeks after the return date of the vehicle. [redacted] [redacted] offers the PlatePass All-Inclusive toll service at a daily or weekly rate depending on the duration of the rental. This pass works to cover all tolls during the rental at one flat rate. If elected at the time of rental, the cost is added to the total rental charges. The other option would be for the customer to contact the local toll authority to make direct payment arrangements, if available. Our records indicate based on the duration of your rental, the cost of the toll pass for this rental was $73.47. If you wish to elect this option at this time, it would stop the billing of any additional tolls reported for this rental. It would also remove the current balance on the account of $15.50, and issue a refund to the card charged, for $7.02. Thank you for choosing Dollar and I look forward to your decision concerning this matter. Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####[email protected] | www.dollarrentalfine.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.But I need a formal/official letter from ATS Processing Services, LLC send to me at my home address and let me know that It is zero balance from my account and clear my name from their system or database.
Regards,
David L*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted] *
Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry...
toour refund department to remove the complete balance for the amount of $38.10. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
My address and Fox Rental Car Company's address are both on the attached document indicating Fox promised to refund $93.18 to my credit card, which they have not done. My phone number is ###-###-####. You have both of our addresses, and I do not see how the attached document I received from Fox...
could be any more clear, so I have provided all requested information. Let me know what other steps are necessary to secure the $93.18 refund. Thank you.
Dear Mr. and Mrs. B[redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted] We sincerely apologize for any frustration this situation has caused. Our records indicate that we initially billed for tolls reported and administrative fees on 07/12/2015....
Unfortunately, it does show that additional tolls were reported from [redacted] after the initial billing. We do make the attempt to ensure all tolls are billed in one charge. If the Toll Authority sends additional charges through, per the rental contract, they still must be billed to the renter regardless of the time frame. As we value you as a renter, we have adjusted the account in full. We have also flagged the account so you will receive no further invoices. A refund of the initial charge, $33.15 will be issued via check to the address on the invoice. Please allow up to 5 business days for processing. It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer Service Information@[redacted].com | www.[redacted].com (877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST