Dear Jason I[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. According to our records, Mr. I[redacted] rented the vehicle from Fox for 2 days in November 2015 and elected not to enroll in the PlatePass All- Inclusive service at...
the rental counter. Mr. I[redacted] contacted our customer service department on 12/29/2015 to dispute the tolls and PlatePass charge. Mr. I[redacted] wanted to see copies of the toll records from the toll authority. Our customer service agent explained the nature of the charges and provided details as reported electronically by FDOT. An invoice was also sent to Mr. L[redacted] with details such as: ‘Toll amount,’ ‘Toll description,’ ‘Toll time/date.’ Mr. I[redacted] subseq[redacted]tly filed a complaint with the Attorney General office File No: L14-3-1080 and was responded to on 01/22/16. A copy of the rental agreement was provided that explains the service and charges. Unfortunately, we did not find any discrepancies with this rental are unable to issue a refund. We apologize any inconvenience this may have caused. Thank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to...
remove the administrative fees for the amount of $105.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We were able to review the information in our system. The Virginia Department of Transportation reported the rental vehicle driving through 3 toll facilities and all tolls were charged to the PlatePass® system. We regret to inform you that we do not have photographs to provide you with as the toll charges are transmitted electronically. However, we can continue to monitor the PlatePass® transponder. Please be advised that the complete balance for the amount of $95.98 was removed on 05/13/2016. There is no further action required. Thank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded...
your inquiry to our refund department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern; it is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding your account. We have issued a refund check in the amount of $46.75 that was mailed on August 4, 2015....
Again, thank you for contacting us and we apologize for any inconvenience this may have caused. It is our hope that you find this matter resolved. Best Regards, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $28.80 Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] ([redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $29.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Hello, Thank you for replying to my complaint. As requested, here are the items that were asked for. · A rental agreement number - [redacted]· Notice number - [redacted]· Citation number - [redacted]· License plate number - [redacted]
An email was sent to the complainant asking for additional details with regard to the violation he references in his complaint. No violations had been located associated to his name or address, so I was unable to determine why, or even if, a second notice was sent on a violation that had been paid...
in full. The complainant did not respond to the email asking for additional details, so unfortunately we are unable to move forward with the investigation. Brad J[redacted]Director of Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $27.55. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted]
Dear [redacted], We appreciate you reaching out to the Dollar Toll and Violation Processing Service Center regarding notice number 74[redacted]73. We apologize for any frustration this situation may have caused. Our records indicate we received your dispute through email on 11/30/16 and a...
case was opened for research. The research was completed on 12/1/16 and a resolution was sent to you via email. We confirmed that there may have been a discrepancy in the billing of these tolls to the vehicle listed. The account currently reflects a zero balance and you will receive no further invoices for tolls related to this vehicle. Thank you for taking the time to bring this concern to our attention, and it is our hope that you find this matter to be resolved. Thank you for choosing Dollar. William J | Supervisor Dollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted]@atsol.com | www.[redacted].com
Dear Draden Jones,Thank you for contacting the Dollar Toll and Violation Processing Service Center regardingNotice Number [redacted]I apologize for any frustration the toll payment process may have caused. As a business partner to Dollar Rent a Car, we process tolls and violations charged to the...
rental vehicles. Our process does not begin until the tolls have been reported. Per The Toll Roads, prior to the vehicle being charged, they do allow up to 5 days to make payment online or by phone. Any issues with the Toll Authority’s website or phone system would have to be directed to The Tolls Roads.However, we will provide your feedback to our contact within the Toll Authority.Dollar offers a PlatePass All Inclusive tolling service, which covers all in-network tolls reported during the rental period. In the event that tolls should be reported to a rental without toll coverage, an additional $15 fee is assessed to each toll reported per the standard agreement. Our records indicate that two tolls were reported during your rental period. Therefore, a notice was generated reflecting the 2 tolls and a $15 administrative fee for each reported toll.As we value you as a renter, we have removed both administrative fees as a one-time courtesy.Please allow up to 5 days for the processing. We hope that you find this matter to be resolved.Thank you for choosing Dollar.Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: [redacted] | Fax: ([redacted] [redacted]
Dear Customer, Thank you for contacting PlatePass® with your inquiry. Unfortunately, we are having difficulties locating your account. To better serve you, we request that you provide any of the following information: · Name of the rental...
agency.· Return date of the rented vehicle.· Name and address of the primary renter as it appears on the rental record.· Receipt request· Driver’s license number.· Rental agreement number.· Last four (4) digits of the credit card number that was charged.*· Expiration date of the credit card number that was charged.· Date the credit card was charged for the PlatePass expense. *To access your account by credit card number, the last four digits are required. PlatePass® exercises exhaustive security measures to ensure your information remains private. Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. PlatePass® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $43.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear Joshua W[redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted]. Our records indicate that the North Texas Tollway Authority reported a total of 5 tolls to the Volkswagen Jetta during your rental period. Two of these tolls were reported...
on 8/8/2016 and three were reported on 8/12/2016. These reported tolls are what activated the PlatePass® service during your rental. As Texas is in the process of transitioning to a completely electronic tolling area, rental vehicles are required to have coverage through the license plate. PlatePass® is the standard tolling service available with Hertz rental vehicles. In the event that a renter has not made prior arrangements with the Toll Authority, the rental vehicle plate is charged for the toll. The current rate for the service is $4.95 per rental day, capped at $24.75 for the rental period. This means the fees are based on how long a vehicle is rented versus how many days the service is used. More information regarding the PlatePass® service and billing process can be located on page 3 of the standard rental contract. We apologize for any confusion in regards to the administrative fee or billing process. As we value you as a renter, we will adjust the administrative fees to one day of use, $4.95, as a one-time courtesy. Please allow up to 5 business days for processing. It is our hope that you find this matter to be resolved. Thank you, William J. PlatePass® Customer Service [redacted] | [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST
Dear [redacted]
Thank you for contacting the ATS Processing Services. When we receive a violation from the issuing authority we will have two options depending on when we receive the notice. We can either transfer the violation out of the registered rental car company’s name and into...
your name or we will be responsible for making payment towards the violation to prevent further penalties.In this instance the issuing authority did not transfer the liability for the violation into your name. The issuing authority required payment for the violation. After completing research we have found that you are not responsible for the violation and we have issued a full refund for $157.00. We apologize for any inconvenience this may have caused. It is our hope that you find this matter resolved. Best Regards, ATS Processing Services
Dear [redacted], Thank you for providing the online payment receipt and addressing our questions. Upon review of all the information provided, we have moved forward with the decision of adjusting the account in full as a gesture of goodwill. When we receive toll receipts from renters, normally the information for the toll location tends to be very general concerning date, location and time. Unfortunately, with the detail of information that you have provided along with the fact that the Toll Authority charged the license plate for these 4 locations does indicate a double payment was made. If you still wish to do so, you have the option of contacting the Illinois Tollway directly to determine why the rental vehicle was still charged when you made your payments by cash and their website. Attached you will find the account summary reflecting an adjustment in full. Thank you for your patience during this process and I hope you find this matter to be resolved. Thank you for choosing Thrifty. Michelle D. | SupervisorThrifty Toll and Violation Processing Service CenterPhone: [redacted]
I have indicated that I am not happy with your views. I served 30 years in the Police Service in Scotland and understand and indeed appreciate the process which resulted in the demand for payment of Toll Charges.I am not happy that I was charged for a SAt Nav which did not operate propertly.I had paid the toll charges y your company charging my MasterCard $59.99 in June 2017. Desoite this I then received a lettterwhich informed me of toll charges and the sanctions which might be made against me.I anticipate Hiring a car with Dollar at Orlando on 2 November 2017 for 25 days.I will have to review this projected car hire I have already paid for the passage of a car through toll roads, what more do you wantColin T[redacted]
Dear Cheryl * Y[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We sincerely apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to...
remove the complete balance for the amount of $30.52. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear Jason I[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. According to our records, Mr. I[redacted] rented the vehicle from Fox for 2 days in November 2015 and elected not to enroll in the PlatePass All- Inclusive service at...
the rental counter. Mr. I[redacted] contacted our customer service department on 12/29/2015 to dispute the tolls and PlatePass charge. Mr. I[redacted] wanted to see copies of the toll records from the toll authority. Our customer service agent explained the nature of the charges and provided details as reported electronically by FDOT. An invoice was also sent to Mr. L[redacted] with details such as: ‘Toll amount,’ ‘Toll description,’ ‘Toll time/date.’ Mr. I[redacted] subseq[redacted]tly filed a complaint with the Attorney General office File No: L14-3-1080 and was responded to on 01/22/16. A copy of the rental agreement was provided that explains the service and charges. Unfortunately, we did not find any discrepancies with this rental are unable to issue a refund. We apologize any inconvenience this may have caused. Thank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to...
remove the administrative fees for the amount of $105.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We were able to review the information in our system. The Virginia Department of Transportation reported the rental vehicle driving through 3 toll facilities and all tolls were charged to the PlatePass® system. We regret to inform you that we do not have photographs to provide you with as the toll charges are transmitted electronically. However, we can continue to monitor the PlatePass® transponder. Please be advised that the complete balance for the amount of $95.98 was removed on 05/13/2016. There is no further action required. Thank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded...
your inquiry to our refund department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern; it is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding your account. We have issued a refund check in the amount of $46.75 that was mailed on August 4, 2015....
Again, thank you for contacting us and we apologize for any inconvenience this may have caused. It is our hope that you find this matter resolved. Best Regards, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $28.80 Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] ([redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $29.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Hello, Thank you for replying to my complaint. As requested, here are the items that were asked for. · A rental agreement number - [redacted]· Notice number - [redacted]· Citation number - [redacted]· License plate number - [redacted]
An email was sent to the complainant asking for additional details with regard to the violation he references in his complaint. No violations had been located associated to his name or address, so I was unable to determine why, or even if, a second notice was sent on a violation that had been paid...
in full. The complainant did not respond to the email asking for additional details, so unfortunately we are unable to move forward with the investigation. Brad J[redacted]Director of Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $27.55. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted]
Dear [redacted], We appreciate you reaching out to the Dollar Toll and Violation Processing Service Center regarding notice number 74[redacted]73. We apologize for any frustration this situation may have caused. Our records indicate we received your dispute through email on 11/30/16 and a...
case was opened for research. The research was completed on 12/1/16 and a resolution was sent to you via email. We confirmed that there may have been a discrepancy in the billing of these tolls to the vehicle listed. The account currently reflects a zero balance and you will receive no further invoices for tolls related to this vehicle. Thank you for taking the time to bring this concern to our attention, and it is our hope that you find this matter to be resolved. Thank you for choosing Dollar. William J | Supervisor Dollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted]@atsol.com | www.[redacted].com
Dear Draden Jones,Thank you for contacting the Dollar Toll and Violation Processing Service Center regardingNotice Number [redacted]I apologize for any frustration the toll payment process may have caused. As a business partner to Dollar Rent a Car, we process tolls and violations charged to the...
rental vehicles. Our process does not begin until the tolls have been reported. Per The Toll Roads, prior to the vehicle being charged, they do allow up to 5 days to make payment online or by phone. Any issues with the Toll Authority’s website or phone system would have to be directed to The Tolls Roads.However, we will provide your feedback to our contact within the Toll Authority.Dollar offers a PlatePass All Inclusive tolling service, which covers all in-network tolls reported during the rental period. In the event that tolls should be reported to a rental without toll coverage, an additional $15 fee is assessed to each toll reported per the standard agreement. Our records indicate that two tolls were reported during your rental period. Therefore, a notice was generated reflecting the 2 tolls and a $15 administrative fee for each reported toll.As we value you as a renter, we have removed both administrative fees as a one-time courtesy.Please allow up to 5 days for the processing. We hope that you find this matter to be resolved.Thank you for choosing Dollar.Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: [redacted] | Fax: ([redacted] [redacted]
Dear Customer, Thank you for contacting PlatePass® with your inquiry. Unfortunately, we are having difficulties locating your account. To better serve you, we request that you provide any of the following information: · Name of the rental...
agency.· Return date of the rented vehicle.· Name and address of the primary renter as it appears on the rental record.· Receipt request· Driver’s license number.· Rental agreement number.· Last four (4) digits of the credit card number that was charged.*· Expiration date of the credit card number that was charged.· Date the credit card was charged for the PlatePass expense. *To access your account by credit card number, the last four digits are required. PlatePass® exercises exhaustive security measures to ensure your information remains private. Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. PlatePass® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $43.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear Joshua W[redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted]. Our records indicate that the North Texas Tollway Authority reported a total of 5 tolls to the Volkswagen Jetta during your rental period. Two of these tolls were reported...
on 8/8/2016 and three were reported on 8/12/2016. These reported tolls are what activated the PlatePass® service during your rental. As Texas is in the process of transitioning to a completely electronic tolling area, rental vehicles are required to have coverage through the license plate. PlatePass® is the standard tolling service available with Hertz rental vehicles. In the event that a renter has not made prior arrangements with the Toll Authority, the rental vehicle plate is charged for the toll. The current rate for the service is $4.95 per rental day, capped at $24.75 for the rental period. This means the fees are based on how long a vehicle is rented versus how many days the service is used. More information regarding the PlatePass® service and billing process can be located on page 3 of the standard rental contract. We apologize for any confusion in regards to the administrative fee or billing process. As we value you as a renter, we will adjust the administrative fees to one day of use, $4.95, as a one-time courtesy. Please allow up to 5 business days for processing. It is our hope that you find this matter to be resolved. Thank you, William J. PlatePass® Customer Service [redacted] | [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST
Dear [redacted]
Thank you for contacting the ATS Processing Services. When we receive a violation from the issuing authority we will have two options depending on when we receive the notice. We can either transfer the violation out of the registered rental car company’s name and into...
your name or we will be responsible for making payment towards the violation to prevent further penalties.In this instance the issuing authority did not transfer the liability for the violation into your name. The issuing authority required payment for the violation. After completing research we have found that you are not responsible for the violation and we have issued a full refund for $157.00. We apologize for any inconvenience this may have caused. It is our hope that you find this matter resolved. Best Regards, ATS Processing Services
Dear [redacted], Thank you for providing the online payment receipt and addressing our questions. Upon review of all the information provided, we have moved forward with the decision of adjusting the account in full as a gesture of goodwill. When we receive toll receipts from renters, normally the information for the toll location tends to be very general concerning date, location and time. Unfortunately, with the detail of information that you have provided along with the fact that the Toll Authority charged the license plate for these 4 locations does indicate a double payment was made. If you still wish to do so, you have the option of contacting the Illinois Tollway directly to determine why the rental vehicle was still charged when you made your payments by cash and their website. Attached you will find the account summary reflecting an adjustment in full. Thank you for your patience during this process and I hope you find this matter to be resolved. Thank you for choosing Thrifty. Michelle D. | SupervisorThrifty Toll and Violation Processing Service CenterPhone: [redacted]
I have indicated that I am not happy with your views. I served 30 years in the Police Service in Scotland and understand and indeed appreciate the process which resulted in the demand for payment of Toll Charges.I am not happy that I was charged for a SAt Nav which did not operate propertly.I had paid the toll charges y your company charging my MasterCard $59.99 in June 2017. Desoite this I then received a lettterwhich informed me of toll charges and the sanctions which might be made against me.I anticipate Hiring a car with Dollar at Orlando on 2 November 2017 for 25 days.I will have to review this projected car hire I have already paid for the passage of a car through toll roads, what more do you wantColin T[redacted]
Dear Cheryl * Y[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We sincerely apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to...
remove the complete balance for the amount of $30.52. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services