[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Patricia B[redacted]
Dear Heng L**, Thank you for taking the time to contact us in regard to rental agreement [redacted]. We apologize for any frustration this situation has caused. The [redacted] is definitely one of the locations that has been transitioned by the New York State Throughway...
Authority. Electronic Tolling is a process that is As many areas are currently in the process of this transition, all [redacted] rental vehicles are registered with the [redacted]® service. When a rental vehicle travels through an electronic area without the renter making direct arrangements with the Tolling Authority, the rental vehicle is charged for the toll. This charge to the license plate is what activates the [redacted]® Service. The current rate for the service is $4.95 per day, based on the duration of the rental and capped at $24.75 per rental period. More information regarding the [redacted]® service and billing process can be located on page 3 of the standard rental contract. As we value you as a renter, we have reduced the administrative fees to one day of use, $4.95, as a one- time courtesy. Please allow up to 5 business days for processing. It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer Service Information@[redacted].com | www.[redacted].com (877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST
Dear [redacted]
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $30.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted]
Dear Kimberly D[redacted] ,Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our...
refund department to remove the full balance in the amount of $26.50. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,
[redacted]® Customer Service[redacted](877) 411-4300 | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the processing of tolls. We have forwarded your request to our Refund department to...
remove the complete balance for the amount of $30.00. Please allow up to 5 business days for this to appear on your account. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear Mr. [redacted], Thank you for contacting us regarding Rental Agreement No. [redacted]. According to our records, your rental with Ace Rent a Car was from 11/21/2016 to 11/29/2016. You declined to authorize the Unpaid Tickets, Traffic and Toll Violations and Optional Pass24 PrePaid Toll (PPT) sections...
of the rental agreement, and you are currently disputing a $15.99 charge. You are correct that you initialed the Optional Pass24 PrePaid Toll (PPT) section of your rental agreement to decline the service. However, the section also explains the $15.99 fee should a toll be charged to the license plate of the rental. Specifically, you initialed the following section in the rental agreement: Optional Pass24 PrePaid Toll (PPT): I decline the PlatePass prepaid toll option. By declining PlatePass service, I agree to pay all toll costs associated with my rental contract. Should I fail to pay all tolls during the rental period, I hereby authorize Ace Rent a Car to release my billing information to ATS Tolling, LLC and its affiliated for the exclusive purpose of billing the PlatePassÒ.I agree to pay $15.99 per day, up to $79.99 maximum charge per rental contract or 30-day period, for any days in which an unpaid toll occurred. Further, I authorize ATS Tolling, LLC and its affiliates to separately charge my credit or debit card for the applicable charges after the contract has closed. Accordingly, there were no fees incurred for an unpaid ticket, traffic or toll violation during your rental. However, a toll was reported to the vehicle causing the $15.99 fee that you agreed to in the section noted above. As a one-time courtesy, we have refunded the $15.99 fee in full. Please allow up to 5 business days for the refund to be processed. Thank you for choosing Ace Rent a Car. Annette C. | Supervisor ATS Fleet Services 2081 Hutton Drive, Suite 201 | Carrollton, TX 75006 Phone: ###-###-#### | Fax: ###-###-#### [email protected]|www.rentatoll.com
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $515.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $44.25.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Michael S[redacted]
On 2/25 I attempted to reach out to complainant. She answered the phone and advised she would call back in four minutes. After not hearing back, I tried her again on 2/26. There was no answer. I left a voice mail with my phone number, and information that the citation information has been...
emailed to her, and that the office of the clerk of the court would need to be the authority to address the outstanding citation. I did leave my direct number in case she has additional questions, but without a response there is no further step I can take.
Dear Sam D Miller , Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour...
refund department to remove the complete balance for the amount of $30.75. It shows that an adjustment was already made on 09/23/15 forthe full amount. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
[redacted]
Dear [redacted], Thank you for providing us additional information to locate and verify the account associated with rental agreement [redacted]. In regard to Notice Number [redacted], our record indicate that a speeding citation was issued by the District of Columbia for the vehicle associated with your rental. As this Issuing Authority will only hold the owner of the vehicle liable for the citation, we had to remit payment once we were notified. Per the standard [redacted] rental contract, the renter is responsible for any reported citation and the administrative fee associated with the processing of the citation. We have reviewed the information provided and our records indicate that a payment was processed to the card on file as of 06/03/2016 for this notice. We apologize that we do not have any records reflecting the charge dates of 08/03/2016 and 08/17/2016 on this account. If you would please provide a screenshot of the charges on your account, we can further research this through our Accounting Department. Documentation can be provided via email, fax, or our website so we can continue our research. Please allow up to 5 business days for review once documentation is received. Thank you for choosing [redacted]. AGENT | Customer Service Representative[redacted] Violation Processing Service Center[redacted]
[redacted]
Dear Guoquan L[redacted] Thank you for taking the time to contact us concerning Notice Numb[redacted] I apologize for any frustration this situation has caused. As a business partner to Hertz, American Traffic Solutions processes any citations issued to Hertz rental vehicles. I understand your...
concern in not having the ability to dispute these citations due to payment. As of October 2012, the District of Columbia no longer allows the registered owner of the vehicle to transfer the violation into the name of the driver. The violations are billed directly to us, electronically, and we will settle the violation to protect both the renter and the rental agency. In areas where the Issuing Authority holds only the vehicle owner liable for citations, our options are limited to payment. A letter advising of the citation and fees are issued to the renter during that process. As a gesture of goodwill, we have removed our administrative fee, $30. This will bring the account balance down to the cost of the violation only, $100. I apologize that we are unable to dismiss the violation amount. If you continue your violation dispute, it must be done directly with the District of Columbia, as they are the original issuer. It is our hope that you find this matter to be resolved. Thank you for choosing Hertz. Michelle D. | Customer Service SupervisorHertz Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####[redacted] | [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $31.50. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted]:00 AM to 4:00 PM PST |
Dear [redacted] * Thank you for contacting us regarding your concern as it is ourgoal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour...
refund department to remove the complete balance for the amount of $27.09. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted]
Dear Vinh Nguyen, Thank you for contacting us in regards to Notice Number [redacted] As a business partner to Fox, we process reported tolls when the toll service is not elected at the time of rental. Our records reflect that 1 toll was reported to the license plate of the vehicle on the I-25...
express lane. More information regarding the switchable transponder required for HOV free passage can be located on the Colorado Department of Transportation website, [redacted]lanes. Information regarding the toll location on the I-25 can be found on ht[redacted] Our Research Department reviewed the account and was not able to find any discrepancies within the rental information. Would you happen to have any supplemental documentation to submit placing you in an alternate location so that we may further investigate this matter? Any food, gas, or store receipts will be sufficient. I apologize for any inconvenience this situation may have caused. Thank you for choosing Fox and I look forward to hearing from you to get this matter resolved. Michelle D. | SupervisorFox Tolls and Fines Service CenterPhone: ###-###-#### | Fax: ###-###-####[redacted] | [redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have...
forwarded your inquiry to our refund department to remove the complete balance for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Erik J[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Patricia B[redacted]
Dear Heng L**, Thank you for taking the time to contact us in regard to rental agreement [redacted]. We apologize for any frustration this situation has caused. The [redacted] is definitely one of the locations that has been transitioned by the New York State Throughway...
Authority. Electronic Tolling is a process that is As many areas are currently in the process of this transition, all [redacted] rental vehicles are registered with the [redacted]® service. When a rental vehicle travels through an electronic area without the renter making direct arrangements with the Tolling Authority, the rental vehicle is charged for the toll. This charge to the license plate is what activates the [redacted]® Service. The current rate for the service is $4.95 per day, based on the duration of the rental and capped at $24.75 per rental period. More information regarding the [redacted]® service and billing process can be located on page 3 of the standard rental contract. As we value you as a renter, we have reduced the administrative fees to one day of use, $4.95, as a one- time courtesy. Please allow up to 5 business days for processing. It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer Service Information@[redacted].com | www.[redacted].com (877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST
Dear [redacted]
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $30.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted]
Dear Kimberly D[redacted] ,Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our...
refund department to remove the full balance in the amount of $26.50. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,
[redacted]® Customer Service[redacted](877) 411-4300 | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the processing of tolls. We have forwarded your request to our Refund department to...
remove the complete balance for the amount of $30.00. Please allow up to 5 business days for this to appear on your account. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear Mr. [redacted], Thank you for contacting us regarding Rental Agreement No. [redacted]. According to our records, your rental with Ace Rent a Car was from 11/21/2016 to 11/29/2016. You declined to authorize the Unpaid Tickets, Traffic and Toll Violations and Optional Pass24 PrePaid Toll (PPT) sections...
of the rental agreement, and you are currently disputing a $15.99 charge. You are correct that you initialed the Optional Pass24 PrePaid Toll (PPT) section of your rental agreement to decline the service. However, the section also explains the $15.99 fee should a toll be charged to the license plate of the rental. Specifically, you initialed the following section in the rental agreement: Optional Pass24 PrePaid Toll (PPT): I decline the PlatePass prepaid toll option. By declining PlatePass service, I agree to pay all toll costs associated with my rental contract. Should I fail to pay all tolls during the rental period, I hereby authorize Ace Rent a Car to release my billing information to ATS Tolling, LLC and its affiliated for the exclusive purpose of billing the PlatePassÒ.I agree to pay $15.99 per day, up to $79.99 maximum charge per rental contract or 30-day period, for any days in which an unpaid toll occurred. Further, I authorize ATS Tolling, LLC and its affiliates to separately charge my credit or debit card for the applicable charges after the contract has closed. Accordingly, there were no fees incurred for an unpaid ticket, traffic or toll violation during your rental. However, a toll was reported to the vehicle causing the $15.99 fee that you agreed to in the section noted above. As a one-time courtesy, we have refunded the $15.99 fee in full. Please allow up to 5 business days for the refund to be processed. Thank you for choosing Ace Rent a Car. Annette C. | Supervisor ATS Fleet Services 2081 Hutton Drive, Suite 201 | Carrollton, TX 75006 Phone: ###-###-#### | Fax: ###-###-#### [email protected]|www.rentatoll.com
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $515.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $44.25.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Michael S[redacted]
On 2/25 I attempted to reach out to complainant. She answered the phone and advised she would call back in four minutes. After not hearing back, I tried her again on 2/26. There was no answer. I left a voice mail with my phone number, and information that the citation information has been...
emailed to her, and that the office of the clerk of the court would need to be the authority to address the outstanding citation. I did leave my direct number in case she has additional questions, but without a response there is no further step I can take.
Dear Sam D Miller , Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour...
refund department to remove the complete balance for the amount of $30.75. It shows that an adjustment was already made on 09/23/15 forthe full amount. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
[redacted]
Dear [redacted], Thank you for providing us additional information to locate and verify the account associated with rental agreement [redacted]. In regard to Notice Number [redacted], our record indicate that a speeding citation was issued by the District of Columbia for the vehicle associated with your rental. As this Issuing Authority will only hold the owner of the vehicle liable for the citation, we had to remit payment once we were notified. Per the standard [redacted] rental contract, the renter is responsible for any reported citation and the administrative fee associated with the processing of the citation. We have reviewed the information provided and our records indicate that a payment was processed to the card on file as of 06/03/2016 for this notice. We apologize that we do not have any records reflecting the charge dates of 08/03/2016 and 08/17/2016 on this account. If you would please provide a screenshot of the charges on your account, we can further research this through our Accounting Department. Documentation can be provided via email, fax, or our website so we can continue our research. Please allow up to 5 business days for review once documentation is received. Thank you for choosing [redacted]. AGENT | Customer Service Representative[redacted] Violation Processing Service Center[redacted]
[redacted]
Dear Guoquan L[redacted] Thank you for taking the time to contact us concerning Notice Numb[redacted] I apologize for any frustration this situation has caused. As a business partner to Hertz, American Traffic Solutions processes any citations issued to Hertz rental vehicles. I understand your...
concern in not having the ability to dispute these citations due to payment. As of October 2012, the District of Columbia no longer allows the registered owner of the vehicle to transfer the violation into the name of the driver. The violations are billed directly to us, electronically, and we will settle the violation to protect both the renter and the rental agency. In areas where the Issuing Authority holds only the vehicle owner liable for citations, our options are limited to payment. A letter advising of the citation and fees are issued to the renter during that process. As a gesture of goodwill, we have removed our administrative fee, $30. This will bring the account balance down to the cost of the violation only, $100. I apologize that we are unable to dismiss the violation amount. If you continue your violation dispute, it must be done directly with the District of Columbia, as they are the original issuer. It is our hope that you find this matter to be resolved. Thank you for choosing Hertz. Michelle D. | Customer Service SupervisorHertz Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####[redacted] | [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $31.50. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted]:00 AM to 4:00 PM PST |
Dear [redacted] * Thank you for contacting us regarding your concern as it is ourgoal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour...
refund department to remove the complete balance for the amount of $27.09. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted]
Dear Vinh Nguyen, Thank you for contacting us in regards to Notice Number [redacted] As a business partner to Fox, we process reported tolls when the toll service is not elected at the time of rental. Our records reflect that 1 toll was reported to the license plate of the vehicle on the I-25...
express lane. More information regarding the switchable transponder required for HOV free passage can be located on the Colorado Department of Transportation website, [redacted]lanes. Information regarding the toll location on the I-25 can be found on ht[redacted] Our Research Department reviewed the account and was not able to find any discrepancies within the rental information. Would you happen to have any supplemental documentation to submit placing you in an alternate location so that we may further investigate this matter? Any food, gas, or store receipts will be sufficient. I apologize for any inconvenience this situation may have caused. Thank you for choosing Fox and I look forward to hearing from you to get this matter resolved. Michelle D. | SupervisorFox Tolls and Fines Service CenterPhone: ###-###-#### | Fax: ###-###-####[redacted] | [redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have...
forwarded your inquiry to our refund department to remove the complete balance for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Erik J[redacted]