Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have attached the notice of charges for your review. In...
addition, we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $95.98. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear Mr. [redacted] Thank you for contacting us in regards to Notice Number [redacted] I am sorry to read about your experience at the rental pick up counter. As a business partner to Dollar, we process reported tolls when the toll service was not elected at the time of rental. Our records...
confirm that six tolls were reported to the vehicle license plate during your rental, resulting in a total bill of $112.40. Our records also indicate that you spoke with one of our representatives yesterday, 05/08/2017 and have since elected to add the PlatePass All-Inclusive service for the flat rate of $24.98. We have also received verification back from [redacted] [redacted] that the service had not been fully added to your rental fees. I have attached a copy of your rental receipt reflecting this for your records. At this time, the account has been fully opted in and the balance of $24.98 is set to charge the card on file as of 05/19/2017. Please let me know if there are any further questions that I can assist with. Thank you for choosing Dollar and we hope that you find the matter to be resolved. Michelle D. | [redacted]Dollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####[redacted] | ww[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $22.40. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer ServiceInformation@[redacted].com[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted], Thank you for contacting the Dollar Toll and Violation Processing Service Center in regard to Notice Number [redacted] In October of 2016, the Massachusetts Turnpike fully transitioned their tolling system over to electronic. More information regarding their tolling process...
can be located by visiting www.[redacted]. The [redacted] offers the PlatePass All Inclusive service at a daily rate of $11.99. The $11.99 is a flat rate which covers all tolls incurred during the rental. Without the service, the renter is billed the toll amount and an administrative fee of $15 per toll. Further information regarding the billing process can be found on pages 4 and 5 of the attached copy of your agreement. As a business partner to [redacted], we process tolls and violations issued to the rental vehicles. Our records indicate that the Toll Authority reported 2 separate tolls on the Turnpike on 02/01/2017. This is what activated the PlatePass All Inclusive toll service, therefore eliminating the possibility of a toll violation. As the initial toll reported was reported to the device registered to this vehicle, you were billed the daily rate. This means the flat rate of $11.99 covered all tolls and no separate administrative fees were billed. Should additional tolls be reported, you would receive no further charges. As a one time courtesy we can remove the service and offer to reduce the administrative fees to 50% of one fee, $7.50, for the one day of use. This reduced rate plus the tolls, would bring the balance down to $10.15. However, if further tolls are reported, a $15 fee would be assessed with each. Thank you for choosing [redacted] and we hope you find this matter to be resolved. Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: [redacted] | Fax: [redacted] | [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I am not unwilling to pay for their services, when actually performed, and so a full refund appears to be hush money (or they didn't read my complaint thoroughly). [redacted]orporation is equally guilty in this matter and they'd better hope [redacted] doesn't become President.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter may have caused. We show your inquiry was forwarded...
to our refund department on 5/26/15 to remove the complete balance of $44.97. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $41.67. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear [redacted]
Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the full balance in the amount of $41.50. Please allow up to 5 business days for this to appear on your
account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted] Customer ServiceI[redacted] Monday -
Friday, 6:00 AM to 4:00 PM PST |
The 1st notice of infraction was issued 4/18/2016 by the Federal Way, WA. Police Department. Within that document, there were four options presented to the violator - an option to schedule a mitigation hearing by mail, an option to schedule a mitigation hearing in person, an option to schedule...
a contested hearing by mail, and an option to schedule a contested hearing in person. For both options involving an in-person hearing, the condition of the hearing request is that the violator "agree to appear at your scheduled hearing." That language is on the original notice document on page 3 with the heading "Hearing Request Form". There is no language in the document allowing for any reschedule.On the violator's Hearing Request form, signed by [redacted], it states "I promise to appear on the date and at the time set by the Court for my in-person hearing". On 4/22, [redacted] was sent a document advising her that her court date was scheduled for 7/1/2016, 9:00 AM. On this document, it states "If you choose not to appear, you will waive the right to contest this citation and must pay the fine on or before the day of your scheduled hearing." As a courtesy, the court allows for a one-time reschedule, but that reschedule attempt, while not required, must occur at least 5 days prior to the hearing date. In this case, [redacted] had two months notice of the court date and made no attempt to reschedule until the day before the hearing, which was within the 5 days prior to the court date, and outside the courtesy window. For that reason, the court date could not be rescheduled, and the conditions set forth regarding failing to appear for the hearing described in the previous documents stand.
Dear Mr. Sc[redacted] Thank you for taking the time to contact us concerning rental agreement [redacted]. I apologize for any frustration this situation may have caused. Our records do reflect a dispute was submitted on 05/17/2017 and completed on 05/18/2017. Our Research Department was not...
able to locate a discrepancy in the rental record associated with this vehicle even with the additional images submitted. The Florida Department of Transportation reported tolls to the license plate in the Miami area, which activated the PlatePass service on the rental. I have attached an image from the Florida Department of Transportation, which reflects the Homestead NB location reported on 04/02/2017. Although we were unable to identify a discrepancy with the rental, or tolls reported, I have requested our Accounting Department to issue a refund in full for this account as a one time courtesy. Please allow up to 5 business days for the credit to reflect on the account. Let me know if there is anything further that I can assist with and I hope that we have addressed your concerns. Thank you for contacting PlatePass®. Michelle D. | SupervisorPlatePass® Phone: ([redacted] | Fax: ###-###-####[redacted] | www.platepass.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to...
our refund department to remove the full balance in the amount of $14.90. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. When the issuing authority issues a parking ticket, the initial...
ticket is placed on the vehicle. Any unpaid or unanswered tickets are then sent to the registered owner of the vehicle. The rental agency will then forward the information to ATS for processing, in this case, a mail date of 01/14/2016. As a result, a penalty equal to the fine is added to the ticket by the issuing authority. We have forwarded your inquiry to our refund department to remove the penalty for the amount of $100.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this information helpful. Thank you, ATS Processing Services
Dear Sophia M[redacted],Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the full balance in the amount of $31.35. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service[redacted] | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $40.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear Matthew Southern,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. This Revdex.com appears to be for an international rental which we are not a business partner with and so we are not able to research your complaint....
Please contact [redacted] directly using the link provided below.https://www.[redacted]co.uk/rentacar/customersupport/index.jsp?targetPage=...⇄ you,ATS Processing Services
Dear [redacted], Thank you for contacting the Thrifty Processing Service Center concerning Notice Number [redacted] I apologize that you were not able to contact us immediately receiving this notification. Our records do reflect your call with Alan on 10/31/2017. The account is currently in...
the process of having the adjustments processed. Upon further, I was hoping you could assist with some additional information to address your dispute. I have attached a copy of the itemized notice and the mapped out toll route. If you would please review the second page of the notice as it contains detailed information of the tolls reported. Once reviewed, would you please address the following questions: · As tolls were paid to a toll agent, were you advised at any time that a device was active and your money could not be accepted?· Our records indicate that all 4 tolls were reported on 10/08/2017 in a 1.5 hour time span. Does this date correspond with your travel in Illinois?· Does the attached mapped toll route correspond with your travel? We apologize for any frustration this situation may have caused and look forward hearing from you regarding the above questions. I have further extended the due date to 11/30/2017 while we work together to resolve this matter. Thank you for choosing Thrifty. Michelle D. | SupervisorThrifty Toll and Violation Processing Service CenterPhone: [redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. The review has been completed as of 04/19/2016. We have...
forwarded your inquiry to our refund department to remove the complete balance for the amount of $112.68. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have attached the notice of charges for your review. In...
addition, we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $95.98. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services
Dear Mr. [redacted] Thank you for contacting us in regards to Notice Number [redacted] I am sorry to read about your experience at the rental pick up counter. As a business partner to Dollar, we process reported tolls when the toll service was not elected at the time of rental. Our records...
confirm that six tolls were reported to the vehicle license plate during your rental, resulting in a total bill of $112.40. Our records also indicate that you spoke with one of our representatives yesterday, 05/08/2017 and have since elected to add the PlatePass All-Inclusive service for the flat rate of $24.98. We have also received verification back from [redacted] [redacted] that the service had not been fully added to your rental fees. I have attached a copy of your rental receipt reflecting this for your records. At this time, the account has been fully opted in and the balance of $24.98 is set to charge the card on file as of 05/19/2017. Please let me know if there are any further questions that I can assist with. Thank you for choosing Dollar and we hope that you find the matter to be resolved. Michelle D. | [redacted]Dollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####[redacted] | ww[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $22.40. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer ServiceInformation@[redacted].com[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted], Thank you for contacting the Dollar Toll and Violation Processing Service Center in regard to Notice Number [redacted] In October of 2016, the Massachusetts Turnpike fully transitioned their tolling system over to electronic. More information regarding their tolling process...
can be located by visiting www.[redacted]. The [redacted] offers the PlatePass All Inclusive service at a daily rate of $11.99. The $11.99 is a flat rate which covers all tolls incurred during the rental. Without the service, the renter is billed the toll amount and an administrative fee of $15 per toll. Further information regarding the billing process can be found on pages 4 and 5 of the attached copy of your agreement. As a business partner to [redacted], we process tolls and violations issued to the rental vehicles. Our records indicate that the Toll Authority reported 2 separate tolls on the Turnpike on 02/01/2017. This is what activated the PlatePass All Inclusive toll service, therefore eliminating the possibility of a toll violation. As the initial toll reported was reported to the device registered to this vehicle, you were billed the daily rate. This means the flat rate of $11.99 covered all tolls and no separate administrative fees were billed. Should additional tolls be reported, you would receive no further charges. As a one time courtesy we can remove the service and offer to reduce the administrative fees to 50% of one fee, $7.50, for the one day of use. This reduced rate plus the tolls, would bring the balance down to $10.15. However, if further tolls are reported, a $15 fee would be assessed with each. Thank you for choosing [redacted] and we hope you find this matter to be resolved. Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: [redacted] | Fax: [redacted] | [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I am not unwilling to pay for their services, when actually performed, and so a full refund appears to be hush money (or they didn't read my complaint thoroughly). [redacted]orporation is equally guilty in this matter and they'd better hope [redacted] doesn't become President.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter may have caused. We show your inquiry was forwarded...
to our refund department on 5/26/15 to remove the complete balance of $44.97. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services
Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $41.67. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear [redacted]
Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the full balance in the amount of $41.50. Please allow up to 5 business days for this to appear on your
account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted] Customer ServiceI[redacted] Monday -
Friday, 6:00 AM to 4:00 PM PST |
The 1st notice of infraction was issued 4/18/2016 by the Federal Way, WA. Police Department. Within that document, there were four options presented to the violator - an option to schedule a mitigation hearing by mail, an option to schedule a mitigation hearing in person, an option to schedule...
a contested hearing by mail, and an option to schedule a contested hearing in person. For both options involving an in-person hearing, the condition of the hearing request is that the violator "agree to appear at your scheduled hearing." That language is on the original notice document on page 3 with the heading "Hearing Request Form". There is no language in the document allowing for any reschedule.On the violator's Hearing Request form, signed by [redacted], it states "I promise to appear on the date and at the time set by the Court for my in-person hearing". On 4/22, [redacted] was sent a document advising her that her court date was scheduled for 7/1/2016, 9:00 AM. On this document, it states "If you choose not to appear, you will waive the right to contest this citation and must pay the fine on or before the day of your scheduled hearing." As a courtesy, the court allows for a one-time reschedule, but that reschedule attempt, while not required, must occur at least 5 days prior to the hearing date. In this case, [redacted] had two months notice of the court date and made no attempt to reschedule until the day before the hearing, which was within the 5 days prior to the court date, and outside the courtesy window. For that reason, the court date could not be rescheduled, and the conditions set forth regarding failing to appear for the hearing described in the previous documents stand.
Dear Mr. Sc[redacted] Thank you for taking the time to contact us concerning rental agreement [redacted]. I apologize for any frustration this situation may have caused. Our records do reflect a dispute was submitted on 05/17/2017 and completed on 05/18/2017. Our Research Department was not...
able to locate a discrepancy in the rental record associated with this vehicle even with the additional images submitted. The Florida Department of Transportation reported tolls to the license plate in the Miami area, which activated the PlatePass service on the rental. I have attached an image from the Florida Department of Transportation, which reflects the Homestead NB location reported on 04/02/2017. Although we were unable to identify a discrepancy with the rental, or tolls reported, I have requested our Accounting Department to issue a refund in full for this account as a one time courtesy. Please allow up to 5 business days for the credit to reflect on the account. Let me know if there is anything further that I can assist with and I hope that we have addressed your concerns. Thank you for contacting PlatePass®. Michelle D. | SupervisorPlatePass® Phone: ([redacted] | Fax: ###-###-####[redacted] | www.platepass.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to...
our refund department to remove the full balance in the amount of $14.90. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. When the issuing authority issues a parking ticket, the initial...
ticket is placed on the vehicle. Any unpaid or unanswered tickets are then sent to the registered owner of the vehicle. The rental agency will then forward the information to ATS for processing, in this case, a mail date of 01/14/2016. As a result, a penalty equal to the fine is added to the ticket by the issuing authority. We have forwarded your inquiry to our refund department to remove the penalty for the amount of $100.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this information helpful. Thank you, ATS Processing Services
Dear Sophia M[redacted],Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the full balance in the amount of $31.35. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service[redacted] | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Mr. [redacted] I refunded your account in full on 01/19/16. Please note that the tolls were during your rental and our company has paid for them.
Dear [redacted] [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $40.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear Matthew Southern,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. This Revdex.com appears to be for an international rental which we are not a business partner with and so we are not able to research your complaint....
Please contact [redacted] directly using the link provided below.https://www.[redacted]co.uk/rentacar/customersupport/index.jsp?targetPage=...⇄ you,ATS Processing Services
Dear [redacted], Thank you for contacting the Thrifty Processing Service Center concerning Notice Number [redacted] I apologize that you were not able to contact us immediately receiving this notification. Our records do reflect your call with Alan on 10/31/2017. The account is currently in...
the process of having the adjustments processed. Upon further, I was hoping you could assist with some additional information to address your dispute. I have attached a copy of the itemized notice and the mapped out toll route. If you would please review the second page of the notice as it contains detailed information of the tolls reported. Once reviewed, would you please address the following questions: · As tolls were paid to a toll agent, were you advised at any time that a device was active and your money could not be accepted?· Our records indicate that all 4 tolls were reported on 10/08/2017 in a 1.5 hour time span. Does this date correspond with your travel in Illinois?· Does the attached mapped toll route correspond with your travel? We apologize for any frustration this situation may have caused and look forward hearing from you regarding the above questions. I have further extended the due date to 11/30/2017 while we work together to resolve this matter. Thank you for choosing Thrifty. Michelle D. | SupervisorThrifty Toll and Violation Processing Service CenterPhone: [redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. The review has been completed as of 04/19/2016. We have...
forwarded your inquiry to our refund department to remove the complete balance for the amount of $112.68. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services