what I needed is a statement from the business to [redacted] in an effort to restore my credit account which has been totally destroyed by a failure of billing by [redacted].
Dear Mr. [redacted], Thank you for your feedback and for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We apologize for any technical issues you are experiencing with our website. We will have an associate reach out to...
you to further discuss these issues. Please advise the best contact information to reach you and we will contact you within 1 business day. Once again, we apologize for any inconvenience this may have caused and we hope you find this reply helpful. Sincerely,Charity C.ATS Processing Services
Dear Daniel G[redacted] ,Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our...
refund department to remove the full balance in the amount of $26.46. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service[redacted]0 | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear Mr. K[redacted] Thank you for reaching out in regard to Notice Number [redacted]. I am sorry to read that the PlatePass All-Inclusive (PPAI) service was neither offered nor explained when you picked up the rental vehicle. As a business partner to Dollar, we process reported tolls when the toll...
service was added at the time of rental. Our records reflect that the two tolls reported to the vehicle transponder during your rental resulted in the activation of PlatePass All-Inclusive. This service is an electronic prepaid toll pass and provides your rental vehicle unlimited 24-hour toll usage at a daily or weekly flat rate depending on duration of rental. As this was a 5 day rental, you were billed the weekly rate of $59.99. Your Dollar rental contract, attached for reference, advises that use of the transponder during the rental will result in charges of daily fees up to $25 per day. As a courtesy, we can remove the service with your authorization. This would result in the tolls being billed as incidental tolling. This equates to individual tolls(2 tolls @ @ $1.00) and associated administrative fees of $15 per toll ($30 total). The total adjustment would be $27.99 from the account, leaving a balance of $32.00. Should further tolls be reported, you would be billed the toll and administrative fee for up to 6 fees as outlined on pages 4 and 5. In October of 2016, the State of Massachusetts converted all tolls to collect electronically. More information on MassDOT’s tolling and billing processes with rental vehicles can be located on their site* [redacted] Thank you for choosing Dollar and I look forward to hearing from you regarding the billing change. Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted] | [redacted]
Dear Mr. [redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted]. We apologize for any frustration this situation has caused. Our records show that the Metropolitan Transportation Authority Bridges & Tunnels (MTAB&T) reported 4 tolls on 4 separate days between 07/21/2016 and 07/25/2016. A 5th toll was reported by the New York State Thruway Authority (NYSTA) on 07/25/2016. As the vehicle was rented for more than 5 days, the maximum administrative fee of $24.75 was assessed. Our records do show that a total charge of $58.50 for tolls and fees was placed to the card on file as of 08/03/2016. The PlatePass® service is structured on your rental as a whole when activated. The current rate for the service is $4.95 per day, based on the duration of the rental and capped at $24.75 per rental period. More information regarding the PlatePass® service and administrative fee structure can be located on page 3 of the standard Hertz rental contract. As we value you as a renter, we have reduced the administrative fees to one day of use, $4.95, as a one time courtesy. Please allow up to 5 business days for processing. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST
Dear [redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted]. We sincerely apologize for any frustration this situation has caused. In regard to your case, the Virginia Department of Transportation reported a toll to the license...
plate associated with your rental at the Downtown Tunnel location. This is how the PlatePass® service was activated. Our records indicate that we initially spoke with you on 10/25/2016 and a case was opened to review the account. Later that day we also received communication from the rental location that the account should be adjusted. The adjustment was completed and the account is currently at a zero balance. However, upon further review we identified a dispute was processed with your financial institution on 10/3/2016. When the dispute was processed, your financial institution reversed the charge posted by PlatePass® on 8/27/2016 and credited your account in the amount of $26.00. We are required to provide your financial institution a minimum of 45 days to review your dispute. If your financial institution has sent you communication advising the credit has been removed from your account, please forward a copy of that communication to us. This documentation will allow us to bypass the 45 day waiting period, update the account accordingly and fully issue the refund of $26.00. * When e-mailing your documentation, please be aware that we are unable to accept hyperlinks, TXT files, or XLS files.* Please either remove or obscure personal information, such as social security number, full credit card number, full date of birth, or driver's license number in your response. We have also flagged the account so you will receive no further charges. We appreciate your patience during this process. Thank you, William J - SupervisorPlatePass® Customer Service[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST
Dear [redacted], Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour refund...
department to remove the complete balance for the amount of $281.45. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, [redacted]Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] [redacted]
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to...
our refund department to remove the full balance in the amount of $40.42. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, [redacted] Customer Service [redacted] Monday - Friday, 6:00 AM to 4:00 PM PST |
Thank you for taking the time to contact us in regard to rental agreement [redacted].
We apologize for any frustration this situation has caused. The Golden Gate Bridge was transitioned to an electronic tolling bridge in 2013. Electronic Tolling is a process...
that many areas have converted to as it allows for the payment of tolls without the traffic buildup. More information regarding their tolling and payment process can be located at, [redacted]. As many areas are currently in the process of this transition, all Hertz rental vehicles are registered with the PlatePass® service.
The PlatePass® service is a convenience option offered with the rental vehicle, however is not elected at the time of rental. The service can be activated during the rental period by opening a shield box on the windshield or driving through an electronic area. When a rental vehicle travels through an electronic area without the renter making direct arrangements with the Tolling Authority, the rental vehicle is charged for the toll. This charge to the license plate is what activates the PlatePass® Service. As a way to simplify the billing process, the tolls and administrative fee are automatically billed to the card on file post rental. This current rate for the service is $4.95 per day, based on the duration of the rental and capped at $24.75 per rental period. More information regarding the PlatePass® service and billing process can be located on page 3 of the standard rental contract.
As we value you as a renter, we have reduced the administrative fees to one day of use, $4.95, as a one time courtesy. Please allow up to 5 business days for processing.
It is our hope that you find this matter to be resolved.
Thank you,
PlatePass® Customer Service
[redacted]
[redacted] Monday - Friday, 6:00 AM to 4:00 PM PST
[redacted]
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service.
We apologize for any miscommunication regarding notice [redacted]. We have removed the $30 administrative fee.
Again, thank you for...
contacting us and we apologize for any inconvenience this may have caused.
Best Regards,
ATS Processing Services
Dear [redacted] Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour refund...
department to remove the complete balance for the amount of $57.18. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, [redacted]
[redacted].]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, the fraudulent business practice and invasion of my privacy was never addressed. I opted out from using this service, so why is their device tracking my travel tolls?The fact that they are not charging me for a service that I contracted with in a no brainer.I feel sorry for anyone else that is charged for a service that they did not contract with and have to go through all this BS to resolve it.The next time I travel, I am going to have them remove the device from the vehicle before I rent it.
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $38.25.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $128.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted], Thank you for contacting the [redacted] Violation Processing Service Center. We are unable to accommodate your request for documentation, as our records show that your account billing was processed in accordance with the terms and conditions stated in your [redacted] Rental Agreement. We have attached a copy of your Rental Agreement. Any further disputes pertaining to this situation will need to be directly addressed with your financial institution. Thank you for choosing [redacted]. William J. | Customer Service Representative [redacted] Violation Processing Service Center [redacted]
[redacted]
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $16.80.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have provided you with the charge information as requested. During rental period between 04/21/2015- 04/22/2015, under rental agreement number [redacted] we show a total of four tolls in [redacted] for the total amount of $10.95. In order to view the toll information online please follow the steps below: · Please go to [redacted].com· Select Print Receipt/Pay now tab· Select Rental Car Company- [redacted]· Insert rental agreement number- [redacted]· Insert rental return date- 04/22/2015· Select Search During rental period between 03/16/2015-03/17/2015, under rental agreement number [redacted] we show a total of three tolls in [redacted] for the total amount of $14.40. In order to view the toll information online please follow the steps below: · Please go to [redacted].com· Select Print Receipt/Pay now tab· Select Rental Car Company- [redacted]· Insert rental agreement number- [redacted]· Insert rental return date- 03/17/2015· Select Search It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer Service[redacted].com[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST | Thank you, [redacted] | [redacted] Support SpecialistAmerican Traffic Solutions Inc.[redacted]| F [redacted].[redacted] | www.[redacted].com | [redacted]
what I needed is a statement from the business to [redacted] in an effort to restore my credit account which has been totally destroyed by a failure of billing by [redacted].
Dear Mr. [redacted], Thank you for your feedback and for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We apologize for any technical issues you are experiencing with our website. We will have an associate reach out to...
you to further discuss these issues. Please advise the best contact information to reach you and we will contact you within 1 business day. Once again, we apologize for any inconvenience this may have caused and we hope you find this reply helpful. Sincerely,Charity C.ATS Processing Services
Dear Daniel G[redacted] ,Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our...
refund department to remove the full balance in the amount of $26.46. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service[redacted]0 | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear Mr. K[redacted] Thank you for reaching out in regard to Notice Number [redacted]. I am sorry to read that the PlatePass All-Inclusive (PPAI) service was neither offered nor explained when you picked up the rental vehicle. As a business partner to Dollar, we process reported tolls when the toll...
service was added at the time of rental. Our records reflect that the two tolls reported to the vehicle transponder during your rental resulted in the activation of PlatePass All-Inclusive. This service is an electronic prepaid toll pass and provides your rental vehicle unlimited 24-hour toll usage at a daily or weekly flat rate depending on duration of rental. As this was a 5 day rental, you were billed the weekly rate of $59.99. Your Dollar rental contract, attached for reference, advises that use of the transponder during the rental will result in charges of daily fees up to $25 per day. As a courtesy, we can remove the service with your authorization. This would result in the tolls being billed as incidental tolling. This equates to individual tolls(2 tolls @ @ $1.00) and associated administrative fees of $15 per toll ($30 total). The total adjustment would be $27.99 from the account, leaving a balance of $32.00. Should further tolls be reported, you would be billed the toll and administrative fee for up to 6 fees as outlined on pages 4 and 5. In October of 2016, the State of Massachusetts converted all tolls to collect electronically. More information on MassDOT’s tolling and billing processes with rental vehicles can be located on their site* [redacted] Thank you for choosing Dollar and I look forward to hearing from you regarding the billing change. Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-#### [redacted] | [redacted]
Dear Mr. [redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted]. We apologize for any frustration this situation has caused. Our records show that the Metropolitan Transportation Authority Bridges & Tunnels (MTAB&T) reported 4 tolls on 4 separate days between 07/21/2016 and 07/25/2016. A 5th toll was reported by the New York State Thruway Authority (NYSTA) on 07/25/2016. As the vehicle was rented for more than 5 days, the maximum administrative fee of $24.75 was assessed. Our records do show that a total charge of $58.50 for tolls and fees was placed to the card on file as of 08/03/2016. The PlatePass® service is structured on your rental as a whole when activated. The current rate for the service is $4.95 per day, based on the duration of the rental and capped at $24.75 per rental period. More information regarding the PlatePass® service and administrative fee structure can be located on page 3 of the standard Hertz rental contract. As we value you as a renter, we have reduced the administrative fees to one day of use, $4.95, as a one time courtesy. Please allow up to 5 business days for processing. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST
Dear [redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted]. We sincerely apologize for any frustration this situation has caused. In regard to your case, the Virginia Department of Transportation reported a toll to the license...
plate associated with your rental at the Downtown Tunnel location. This is how the PlatePass® service was activated. Our records indicate that we initially spoke with you on 10/25/2016 and a case was opened to review the account. Later that day we also received communication from the rental location that the account should be adjusted. The adjustment was completed and the account is currently at a zero balance. However, upon further review we identified a dispute was processed with your financial institution on 10/3/2016. When the dispute was processed, your financial institution reversed the charge posted by PlatePass® on 8/27/2016 and credited your account in the amount of $26.00. We are required to provide your financial institution a minimum of 45 days to review your dispute. If your financial institution has sent you communication advising the credit has been removed from your account, please forward a copy of that communication to us. This documentation will allow us to bypass the 45 day waiting period, update the account accordingly and fully issue the refund of $26.00. * When e-mailing your documentation, please be aware that we are unable to accept hyperlinks, TXT files, or XLS files.* Please either remove or obscure personal information, such as social security number, full credit card number, full date of birth, or driver's license number in your response. We have also flagged the account so you will receive no further charges. We appreciate your patience during this process. Thank you, William J - SupervisorPlatePass® Customer Service[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST
Dear [redacted], Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour refund...
department to remove the complete balance for the amount of $281.45. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, [redacted]Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] [redacted]
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to...
our refund department to remove the full balance in the amount of $40.42. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, [redacted] Customer Service [redacted] Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted],
Thank you for taking the time to contact us in regard to rental agreement [redacted].
We apologize for any frustration this situation has caused. The Golden Gate Bridge was transitioned to an electronic tolling bridge in 2013. Electronic Tolling is a process...
that many areas have converted to as it allows for the payment of tolls without the traffic buildup. More information regarding their tolling and payment process can be located at, [redacted]. As many areas are currently in the process of this transition, all Hertz rental vehicles are registered with the PlatePass® service.
The PlatePass® service is a convenience option offered with the rental vehicle, however is not elected at the time of rental. The service can be activated during the rental period by opening a shield box on the windshield or driving through an electronic area. When a rental vehicle travels through an electronic area without the renter making direct arrangements with the Tolling Authority, the rental vehicle is charged for the toll. This charge to the license plate is what activates the PlatePass® Service. As a way to simplify the billing process, the tolls and administrative fee are automatically billed to the card on file post rental. This current rate for the service is $4.95 per day, based on the duration of the rental and capped at $24.75 per rental period. More information regarding the PlatePass® service and billing process can be located on page 3 of the standard rental contract.
As we value you as a renter, we have reduced the administrative fees to one day of use, $4.95, as a one time courtesy. Please allow up to 5 business days for processing.
It is our hope that you find this matter to be resolved.
Thank you,
PlatePass® Customer Service
[redacted]
[redacted] Monday - Friday, 6:00 AM to 4:00 PM PST
[redacted]
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service.
We apologize for any miscommunication regarding notice [redacted]. We have removed the $30 administrative fee.
Again, thank you for...
contacting us and we apologize for any inconvenience this may have caused.
Best Regards,
ATS Processing Services
I have not received any credits to my account. How long should I expect the resolution to take?
Dear [redacted] Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour refund...
department to remove the complete balance for the amount of $57.18. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, [redacted]
[redacted].]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, the fraudulent business practice and invasion of my privacy was never addressed. I opted out from using this service, so why is their device tracking my travel tolls?The fact that they are not charging me for a service that I contracted with in a no brainer.I feel sorry for anyone else that is charged for a service that they did not contract with and have to go through all this BS to resolve it.The next time I travel, I am going to have them remove the device from the vehicle before I rent it.
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $38.25.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $128.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear [redacted],
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service.
We apologize for any miscommunication regarding rental agreement [redacted]. As a courtesy we have refunded the administrative fee....
Please allow 3-5 business days for the transaction to process.
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
Best Regards,
ATS Processing Services
Dear [redacted], Thank you for contacting the [redacted] Violation Processing Service Center. We are unable to accommodate your request for documentation, as our records show that your account billing was processed in accordance with the terms and conditions stated in your [redacted] Rental Agreement. We have attached a copy of your Rental Agreement. Any further disputes pertaining to this situation will need to be directly addressed with your financial institution. Thank you for choosing [redacted]. William J. | Customer Service Representative [redacted] Violation Processing Service Center [redacted]
[redacted]
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the complete balance for the amount of $16.80.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have provided you with the charge information as requested. During rental period between 04/21/2015- 04/22/2015, under rental agreement number [redacted] we show a total of four tolls in [redacted] for the total amount of $10.95. In order to view the toll information online please follow the steps below: · Please go to [redacted].com· Select Print Receipt/Pay now tab· Select Rental Car Company- [redacted]· Insert rental agreement number- [redacted]· Insert rental return date- 04/22/2015· Select Search During rental period between 03/16/2015-03/17/2015, under rental agreement number [redacted] we show a total of three tolls in [redacted] for the total amount of $14.40. In order to view the toll information online please follow the steps below: · Please go to [redacted].com· Select Print Receipt/Pay now tab· Select Rental Car Company- [redacted]· Insert rental agreement number- [redacted]· Insert rental return date- 03/17/2015· Select Search It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer Service[redacted].com[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST | Thank you, [redacted] | [redacted] Support SpecialistAmerican Traffic Solutions Inc.[redacted]| F [redacted].[redacted] | www.[redacted].com | [redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.
We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to...
our refund department to remove the complete balance for the amount of $49.97.
Please allow up to 5 business days for this to appear on your account and thank you for your patience.
It is our hope that you find this matter to be resolved.
Thank you, ATS Processing Services