Dear Mr. [redacted], We have reviewed your response concerning notice number [redacted]. As a one-time courtesy, we have adjusted the administrative fees on the account down to the amount requested. This leaves a balance of $32.85 which is set to charge the card on file as of 07/15/2017. Please be advised you would be responsible for any further tolls reported for this rental and future rentals, including the full administrative fee of $15 per toll as stated within your rental contract. Thank you for choosing Dollar and we hope you find this matter to be resolved. Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: (877) [redacted] | Fax: (602) [redacted]
Dear [redacted] [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We are attempting to research and resolve...
this matter as soon as possible. However, we need additional information to locate you in our system. Can you please provide us with Rental Agreement number and license plate? Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Your credit card was refunded for the violation in the amount of $61.07 on 12/02/2015. The administrative fee of $30 is still valid as the violation was paid 30 days after the issue date.
Dear [redacted]
Thank you for contacting us regarding your concern. It is our goal to...
provide you with excellent customer service.We apologize for any miscommunication regarding the southern [redacted] tolling process. We refunded your credit card for the violation in the amount of $61.07. The administrative fee of $30 is valid as the violation was paid more than 30 days after the issue date.
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services
Dear Camil S[redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the complete balance for the amount of $113.52.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.
Thank you,
ATS Processing Services
Dear Edwin * F[redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $15.26.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.
Thank you,
ATS Processing Services
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $36.55.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Here is the letter I sent to them in response to their response stating that they've never received payment"Dear Mr. [redacted],Thank you for contacting the [redacted] Tolls and Fines Service Center in regard to Notice Number [redacted].We apologize for any system issues you may have had when submitting your dispute. American Traffic Solutions processes tolls and fines issued to [redacted]. According to our records, The Toll Roads Violation Department issued 2 toll fines to the vehicle as payment was not received within 5 business days of occurrence. The notice mailed to you in April pertained to the administrative fee associated with transferring those fines from [redacted] directly to the renter. The administrative fee is a standard fee per the [redacted] rental agreement and does not cover the cost of the fine. Unfortunately, our system does not reflect a payment for the administrative fee billed in April. Therefore, a final notice was issued for the administrative fee in July. If you would like to submit the receipt for payment of the administrative fee, we will be more than happy to adjust the account balance in full. The documentation may be submitted in the form of a PDF file or a screenshot to our email address, [redacted]We apologize for any frustration this may have caused. Please allow up to 5 business days for processing once documentation is received. It is our hope that you find this matter to be resolved.Thank you,"
Dear Patricia B[redacted] ,Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the full balance in the amount of $374.80. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service[redacted]
[redacted] | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear Jason I[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. You will not be able to make payment to the toll authority ([redacted]) as the tolls have been paid by our account. No further action is required. Thank you, ATS Processing Services
Dear Nancy [redacted] P[redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $143.80.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.
Thank you,
ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one time-courtesy we have forwarded your...
inquiry to our refund department to remove the complete balance for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Mr. P[redacted] Thank you for contacting us in regards to Notice Number [redacted]. I am sorry to read about your experience and that you were not offered the PlatePass All-Inclusive toll pass at time of rental. As a business partner to Dollar, we process reported tolls when the toll service was...
not elected at the time of rental. Our records confirm that four tolls were reported to the vehicle license plate during your rental, resulting in a total bill of $74.80. To bypass the rental vehicle option, a renter would need to contact the local toll authority to make direct arrangements. The PlatePass® All-Inclusive is an electronic prepaid toll pass which covers all tolls incurred during the rental. We show that the cost of the pass for your rental would have been $12.49 as this was a one-day rental. This pass gives your rental vehicle unlimited 24-hour toll usage for a daily or weekly flat rate. The pass can be purchased at the counter and added to the rental fees. The service is only available if the rental originated in a PlatePass® location. At this time, I have opted your account into the PlatePass All Inclusive toll pass. This will reduce the account to the one-day rate of $12.49. I have also extended the due date to 05/16/2017 as a courtesy to allow for payment. Thank you for choosing Dollar and we hope that you find the matter to be resolved. Michelle D. | [redacted]Dollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####[redacted] | [redacted]
Dear Mr. [redacted] Thank you for contacting the [redacted] and Fines Service Center in regard to Notice Number [redacted]. We apologize for any system issues you may have had when submitting your dispute. American Traffic Solutions processes tolls and fines issued to Fox rentals....
According to our records, The Toll Roads Violation Department issued 2 toll fines to the vehicle as payment was not received within 5 business days of occurrence. The notice mailed to you in April pertained to the administrative fee associated with transferring those fines from Fox directly to the renter. The administrative fee is a standard fee per the Fox rental agreement and does not cover the cost of the fine. Unfortunately, our system does not reflect a payment for the administrative fee billed in April. Therefore, a final notice was issued for the administrative fee in July. If you would like to submit the receipt for payment of the administrative fee, we will be more than happy to adjust the account balance in full. The documentation may be submitted in the form of a PDF file or a screenshot to our email address, [redacted] We apologize for any frustration this may have caused. Please allow up to 5 business days for processing once documentation is received. It is our hope that you find this matter to be resolved. Thank you, Alicia R. | Customer Service Representative [redacted] and Fines Service Center [redacted]
[redacted]
You will have to pay me punitive damages of $25 to settle this matter. I am searching for a class action suit to join. You ignored my complaint before, don't do it again.
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $21.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I also hope you will review and edit the content of the web site to be more clear, as well as the notices.
Regards,
Cynthia T[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded your...
inquiry to our refund department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear Keith C[redacted] , Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour...
refund department to remove the complete balance for the amount of $16.90. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer [email protected](877) 411-4300 | Monday -Friday, 6:00 AM to 4:00 PM PST |
Dear Mr. [redacted], We have reviewed your response concerning notice number [redacted]. As a one-time courtesy, we have adjusted the administrative fees on the account down to the amount requested. This leaves a balance of $32.85 which is set to charge the card on file as of 07/15/2017. Please be advised you would be responsible for any further tolls reported for this rental and future rentals, including the full administrative fee of $15 per toll as stated within your rental contract. Thank you for choosing Dollar and we hope you find this matter to be resolved. Michelle D. | SupervisorDollar Toll and Violation Processing Service CenterPhone: (877) [redacted] | Fax: (602) [redacted]
Dear [redacted] [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We are attempting to research and resolve...
this matter as soon as possible. However, we need additional information to locate you in our system. Can you please provide us with Rental Agreement number and license plate? Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Your credit card was refunded for the violation in the amount of $61.07 on 12/02/2015. The administrative fee of $30 is still valid as the violation was paid 30 days after the issue date.
Dear [redacted]
Thank you for contacting us regarding your concern. It is our goal to...
provide you with excellent customer service.We apologize for any miscommunication regarding the southern [redacted] tolling process. We refunded your credit card for the violation in the amount of $61.07. The administrative fee of $30 is valid as the violation was paid more than 30 days after the issue date.
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services
Dear Camil S[redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department...
to remove the complete balance for the amount of $113.52.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.
Thank you,
ATS Processing Services
Dear Edwin * F[redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $15.26.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.
Thank you,
ATS Processing Services
Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the complete balance for the amount of $36.55.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Here is the letter I sent to them in response to their response stating that they've never received payment"Dear Mr. [redacted],Thank you for contacting the [redacted] Tolls and Fines Service Center in regard to Notice Number [redacted].We apologize for any system issues you may have had when submitting your dispute. American Traffic Solutions processes tolls and fines issued to [redacted]. According to our records, The Toll Roads Violation Department issued 2 toll fines to the vehicle as payment was not received within 5 business days of occurrence. The notice mailed to you in April pertained to the administrative fee associated with transferring those fines from [redacted] directly to the renter. The administrative fee is a standard fee per the [redacted] rental agreement and does not cover the cost of the fine. Unfortunately, our system does not reflect a payment for the administrative fee billed in April. Therefore, a final notice was issued for the administrative fee in July. If you would like to submit the receipt for payment of the administrative fee, we will be more than happy to adjust the account balance in full. The documentation may be submitted in the form of a PDF file or a screenshot to our email address, [redacted]We apologize for any frustration this may have caused. Please allow up to 5 business days for processing once documentation is received. It is our hope that you find this matter to be resolved.Thank you,"
Dear Patricia B[redacted] ,Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the full balance in the amount of $374.80. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service[redacted]
[redacted] | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear Jason I[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. You will not be able to make payment to the toll authority ([redacted]) as the tolls have been paid by our account. No further action is required. Thank you, ATS Processing Services
Dear Nancy [redacted] P[redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund...
department to remove the complete balance for the amount of $143.80.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.
Thank you,
ATS Processing Services
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one time-courtesy we have forwarded your...
inquiry to our refund department to remove the complete balance for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Mr. P[redacted] Thank you for contacting us in regards to Notice Number [redacted]. I am sorry to read about your experience and that you were not offered the PlatePass All-Inclusive toll pass at time of rental. As a business partner to Dollar, we process reported tolls when the toll service was...
not elected at the time of rental. Our records confirm that four tolls were reported to the vehicle license plate during your rental, resulting in a total bill of $74.80. To bypass the rental vehicle option, a renter would need to contact the local toll authority to make direct arrangements. The PlatePass® All-Inclusive is an electronic prepaid toll pass which covers all tolls incurred during the rental. We show that the cost of the pass for your rental would have been $12.49 as this was a one-day rental. This pass gives your rental vehicle unlimited 24-hour toll usage for a daily or weekly flat rate. The pass can be purchased at the counter and added to the rental fees. The service is only available if the rental originated in a PlatePass® location. At this time, I have opted your account into the PlatePass All Inclusive toll pass. This will reduce the account to the one-day rate of $12.49. I have also extended the due date to 05/16/2017 as a courtesy to allow for payment. Thank you for choosing Dollar and we hope that you find the matter to be resolved. Michelle D. | [redacted]Dollar Toll and Violation Processing Service CenterPhone: ###-###-#### | Fax: ###-###-####[redacted] | [redacted]
Dear Mr. [redacted] Thank you for contacting the [redacted] and Fines Service Center in regard to Notice Number [redacted]. We apologize for any system issues you may have had when submitting your dispute. American Traffic Solutions processes tolls and fines issued to Fox rentals....
According to our records, The Toll Roads Violation Department issued 2 toll fines to the vehicle as payment was not received within 5 business days of occurrence. The notice mailed to you in April pertained to the administrative fee associated with transferring those fines from Fox directly to the renter. The administrative fee is a standard fee per the Fox rental agreement and does not cover the cost of the fine. Unfortunately, our system does not reflect a payment for the administrative fee billed in April. Therefore, a final notice was issued for the administrative fee in July. If you would like to submit the receipt for payment of the administrative fee, we will be more than happy to adjust the account balance in full. The documentation may be submitted in the form of a PDF file or a screenshot to our email address, [redacted] We apologize for any frustration this may have caused. Please allow up to 5 business days for processing once documentation is received. It is our hope that you find this matter to be resolved. Thank you, Alicia R. | Customer Service Representative [redacted] and Fines Service Center [redacted]
[redacted]
You will have to pay me punitive damages of $25 to settle this matter. I am searching for a class action suit to join. You ignored my complaint before, don't do it again.
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $21.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I also hope you will review and edit the content of the web site to be more clear, as well as the notices.
Regards,
Cynthia T[redacted]
Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded your...
inquiry to our refund department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service
Dear Keith C[redacted] , Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour...
refund department to remove the complete balance for the amount of $16.90. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer [email protected](877) 411-4300 | Monday -Friday, 6:00 AM to 4:00 PM PST |