[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the courtesy resolution of crediting back to me $24.75 would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Dianna C[redacted]
the response is grossly inaccurate and misleading on all points1,I did not run a red light but I made a RIGHT turn on red that is permitted in Fl --se "camera light law". STATE UNIFORM TRAFFIC CONTROL Mark Wandall Traffic Safety Program; 316.0083 prohibits police to issue tickets for failure to stop on red making right hand turn: (1)(c)1. A notice of violation and a traffic citation may not be issued for failure to stop at a red light if the driver is making a right-hand turn in a careful and prudent manner at an intersection where right-hand turns are permissible. 2. The citation is coming from ATS not City of Tampa-see postage on the received envelope and return address and payment address-all are out of FL stateATS pre-screens footage of all potential violations. It then say it sends potential violations to the city for review. In fact Only ATS’s employees have access to all images taken by a red-light camera, and only they review all such images not Tampa city police. This it's an improper delegation of police power and ATS grossly abuse it. Since ATS refuse to respect Fl law and mislead drivers to believe that ATS notice of violation is sent by City of tampI made a complain to Florida Office of the Attorney General Pam Bondi to stop this abuse and investigate ATS abusesAlso I sent a complains to Hillsborough County Consumer Protection Agency,Dana Young Hillsborough Legislative Florida Senator,Shawn Harrison Florida House of Representative
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Angela I[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dea[redacted] *Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the full balance in the amount of $26.07. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer [email protected](877) 411-4300 | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear Samuel S[redacted],Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the full balance in the amount of $51.35. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer ServiceInformation@[redacted].com(877) 411-4300 | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear Mr. L[redacted] Thank you for taking the time to contact us with your concerns regarding tolls associated with rental agreement [redacted] I apologize if the PlatePass service had not previously been explained. PlatePass® is a convenience product that provides electronic toll payment enabling...
renters to use high speed electronic toll lanes and bypass backups at cash lanes. Please note, PlatePass® will only accrue charges if tolls are reported to the vehicle. The renter has the option to utilize PlatePass® or use these three alternative toll payment methods to avoid additional fees aside from not utilizing the toll roads: · Option one is to pay cash · Option two is to submit payment by phone, online or mail to the Toll Authorities directly · Option three is to utilize a personal toll transponder device As it is at the discretion of each toll authority which tolling payment options they will allow, we recommend that drivers contact them directly in advance of using toll roads. Per page 4 of the standard Hertz rental contract, once the service activates, it covers the duration of the rental. The current rate of PlatePass is $4.95 per rental day, maxed at 5 days ($24.75). Our records indicate that this was a 7-day rental; therefore, the maximum administrative fee of $24.75 was assessed. As a one-time courtesy, I have reduced the fees to the 1 day the toll was reported. This will issue a refund of 4 days of administrative fees, $19.80, to the card charged. Please allow up to 3-5 days for the processing of the refund. I hope that this information has been helpful and this matter has been resolved. Thank you for contacting PlatePass®. Michelle D. | Customer Service SupervisorPlatePass®Phone: (877) 411-4300 | Fax: ###-###-####[redacted] | [redacted]
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any misunderstanding. Many locations in Florida have switched to cashless tolling and we understand you may have been unaware of...
travelling on a cashless toll road. As a courtesy we have adjusted $15 from the balance due, bringing your new balance to $.26. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear Mr. H[redacted], Thank you for contacting the [redacted] in regard to Notice Number [redacted] The area managed H[redacted] County Toll Road Authority is considered an electronic tolling area. Electronic tolling areas normally process tolls by the...
image of the license plate. Therefore, all [redacted] vehicles are registered with [redacted]® to ensure that tolls do not become violations. Once the Toll Authority processes the plate, the [redacted]® account is charged the toll amount and considered paid. At that point, the toll would no longer show up when searching for unpaid tolls by the license plate. [redacted] offers [redacted]® All-Inclusive as the tolling option available for purchase with the rental. In the event that a toll is processed to the license plate without purchase of the toll pass, the renter is billed the toll amount plus a $15 administrative fee. This is the rate stated on the standard [redacted] rental contract. Our records do show that the account was been reduced to $27.50. As we value you as a renter, we have adjusted the remaining $22.50 administrative fee as a one time courtesy. Please allow up to 5 business days for processing. We apologize for any frustration this may have caused. It is our hope that you find this matter to be resolved. Thank you for choosing [redacted]. Alicia R.| Customer Service Representative [redacted] Phone: (877) 759-5823 | Fax: (602) 532-7211 [redacted][email protected] | www.[redacted]rentalfine.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I was happy in the quick response from ATS in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I appreciate ATS's offer to remove the entire $57.55 balance against my account, and once verified I will consider this complaint resolved. Additionally, I appreciate the assistance of Revdex.com.
Regards,
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Dear Jon [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the remainder balance of $6.27 from your account. A credit in the amount of $19.80 was applied to your account on 01/22/16. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, [redacted] Customer Service [redacted] (877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $26.07. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted]
[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted]. We apologize for any frustration this situation may have caused. Our records indicate that the additional receipts were received and processed. At this time the account has been...
adjusted in full and an additional refund for the remaining $3.10 is in process. Please allow up to 5 business days for completion.We appreciate the feedback you have provided as we are working on continuously improving our customer service experience. Please be assured that we will review all interactions with our representatives on this account and will address accordingly. We will also look into our process regarding receipts to ensure our guidelines are in line with the Illinois Tollway Authority. Thank you for contacting PlatePass®.Michelle D. | SupervisorPlatePass® Phone: (877) 411-4300 | Fax: ###-###-####[redacted]PlatePass.com | www.platepass.com
Dear Mr. F[redacted], Thank you for taking the time to contact us concerning rental agreement [redacted]. I apologize for any frustration this situation may have caused. Our records reflect a dispute was submitted on 06/21/2017 and completed on 06/22/2017. Our Research Department was...
able to locate a discrepancy in the transponder records associated with this vehicle. The transponder has been disassociated with the vehicle to prevent further errors. At this time, the account has been adjusted in full and a full refund, $27.13, is in the process of being transmitted to your financial institution. You will receive no further toll charges related to this rental. We appreciate the feedback you have provided as we are working on continuously improving our customer service experience. Please let me know if there is anything further that I can assist with and I hope that we have addressed your concerns. Thank you for contacting Budget Truck PlatePass®. Michelle D. | Supervisor Budget Truck PlatePass® Phone: ###-###-#### | Fax: ###-###-####[redacted] | [redacted]
The citation received by Mr. [redacted] is a lawful citation issued by the City of Tampa, Florida, and American Traffic Solutions has no jurisdiction nor authority to grant Mr. [redacted] request to dismiss. Should Mr. [redacted] believe the citation was issued in error or issued unlawfully, he has the...
opportunity to request a hearing through the City of Tampa where he can present his case to a Local Hearing Officer. This right is provided to him pursuant to Florida Statute 316.0083, and the steps to do so are outlined on the citation that he received. The request for hearing must be postmarked prior to his due date, which is currently scheduled for 7/7/17. Also listed on the citation are the steps required for Mr. [redacted] to view the video of the violation, where the City of Tampa determined that a vehicle registered to him indeed unlawfully ran the red light at the corner of EB W Gandy Blvd @ S Westshore Blvd on 4/16/2017 at approximately 11:49AM at 19mph, making a right hand turn without coming to a complete stop. It is my recommendation that Mr. [redacted] view the video prior to again suggesting or implying the vehicle registered to him came to a stop at any point prior to entering the intersection.Respectfully, Brad J. J[redacted] | Director of Service DeliveryAmerican Traffic Solutions Inc.™[redacted] * [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear J[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $614.99. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] (877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the courtesy resolution of crediting back to me $24.75 would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Dianna C[redacted]
the response is grossly inaccurate and misleading on all points1,I did not run a red light but I made a RIGHT turn on red that is permitted in Fl --se "camera light law". STATE UNIFORM TRAFFIC CONTROL Mark Wandall Traffic Safety Program; 316.0083 prohibits police to issue tickets for failure to stop on red making right hand turn: (1)(c)1. A notice of violation and a traffic citation may not be issued for failure to stop at a red light if the driver is making a right-hand turn in a careful and prudent manner at an intersection where right-hand turns are permissible. 2. The citation is coming from ATS not City of Tampa-see postage on the received envelope and return address and payment address-all are out of FL stateATS pre-screens footage of all potential violations. It then say it sends potential violations to the city for review. In fact Only ATS’s employees have access to all images taken by a red-light camera, and only they review all such images not Tampa city police. This it's an improper delegation of police power and ATS grossly abuse it. Since ATS refuse to respect Fl law and mislead drivers to believe that ATS notice of violation is sent by City of tampI made a complain to Florida Office of the Attorney General Pam Bondi to stop this abuse and investigate ATS abusesAlso I sent a complains to Hillsborough County Consumer Protection Agency,Dana Young Hillsborough Legislative Florida Senator,Shawn Harrison Florida House of Representative
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Angela I[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dea[redacted] *Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the full balance in the amount of $26.07. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer [email protected](877) 411-4300 | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear Samuel S[redacted],Thank you for contacting us regarding your concern as it is
our goal to provide you with excellent customer service. We understand your frustration and apologize for any
inconvenience this matter has caused. We have forwarded your inquiry to
our refund...
department to remove the full balance in the amount of $51.35. Please allow up to 5 business days for this to appear on
your account and thank you for your patience. For further information
please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer ServiceInformation@[redacted].com(877) 411-4300 | Monday -
Friday, 6:00 AM to 4:00 PM PST |
Dear Mr. L[redacted] Thank you for taking the time to contact us with your concerns regarding tolls associated with rental agreement [redacted] I apologize if the PlatePass service had not previously been explained. PlatePass® is a convenience product that provides electronic toll payment enabling...
renters to use high speed electronic toll lanes and bypass backups at cash lanes. Please note, PlatePass® will only accrue charges if tolls are reported to the vehicle. The renter has the option to utilize PlatePass® or use these three alternative toll payment methods to avoid additional fees aside from not utilizing the toll roads: · Option one is to pay cash · Option two is to submit payment by phone, online or mail to the Toll Authorities directly · Option three is to utilize a personal toll transponder device As it is at the discretion of each toll authority which tolling payment options they will allow, we recommend that drivers contact them directly in advance of using toll roads. Per page 4 of the standard Hertz rental contract, once the service activates, it covers the duration of the rental. The current rate of PlatePass is $4.95 per rental day, maxed at 5 days ($24.75). Our records indicate that this was a 7-day rental; therefore, the maximum administrative fee of $24.75 was assessed. As a one-time courtesy, I have reduced the fees to the 1 day the toll was reported. This will issue a refund of 4 days of administrative fees, $19.80, to the card charged. Please allow up to 3-5 days for the processing of the refund. I hope that this information has been helpful and this matter has been resolved. Thank you for contacting PlatePass®. Michelle D. | Customer Service SupervisorPlatePass®Phone: (877) 411-4300 | Fax: ###-###-####[redacted] | [redacted]
I feel the feed should be wave I wasn't given notice of ticket at no point
Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any misunderstanding. Many locations in Florida have switched to cashless tolling and we understand you may have been unaware of...
travelling on a cashless toll road. As a courtesy we have adjusted $15 from the balance due, bringing your new balance to $.26. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services
Dear Mr. H[redacted], Thank you for contacting the [redacted] in regard to Notice Number [redacted] The area managed H[redacted] County Toll Road Authority is considered an electronic tolling area. Electronic tolling areas normally process tolls by the...
image of the license plate. Therefore, all [redacted] vehicles are registered with [redacted]® to ensure that tolls do not become violations. Once the Toll Authority processes the plate, the [redacted]® account is charged the toll amount and considered paid. At that point, the toll would no longer show up when searching for unpaid tolls by the license plate. [redacted] offers [redacted]® All-Inclusive as the tolling option available for purchase with the rental. In the event that a toll is processed to the license plate without purchase of the toll pass, the renter is billed the toll amount plus a $15 administrative fee. This is the rate stated on the standard [redacted] rental contract. Our records do show that the account was been reduced to $27.50. As we value you as a renter, we have adjusted the remaining $22.50 administrative fee as a one time courtesy. Please allow up to 5 business days for processing. We apologize for any frustration this may have caused. It is our hope that you find this matter to be resolved. Thank you for choosing [redacted]. Alicia R.| Customer Service Representative [redacted] Phone: (877) 759-5823 | Fax: (602) 532-7211 [redacted][email protected] | www.[redacted]rentalfine.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I was happy in the quick response from ATS in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I appreciate ATS's offer to remove the entire $57.55 balance against my account, and once verified I will consider this complaint resolved. Additionally, I appreciate the assistance of Revdex.com.
Regards,
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Dear Jon [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry...
to our refund department to remove the remainder balance of $6.27 from your account. A credit in the amount of $19.80 was applied to your account on 01/22/16. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, [redacted] Customer Service [redacted] (877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |
Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $26.07. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [redacted]
[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear [redacted], Thank you for taking the time to contact us in regard to rental agreement [redacted]. We apologize for any frustration this situation may have caused. Our records indicate that the additional receipts were received and processed. At this time the account has been...
adjusted in full and an additional refund for the remaining $3.10 is in process. Please allow up to 5 business days for completion.We appreciate the feedback you have provided as we are working on continuously improving our customer service experience. Please be assured that we will review all interactions with our representatives on this account and will address accordingly. We will also look into our process regarding receipts to ensure our guidelines are in line with the Illinois Tollway Authority. Thank you for contacting PlatePass®.Michelle D. | SupervisorPlatePass® Phone: (877) 411-4300 | Fax: ###-###-####[redacted]PlatePass.com | www.platepass.com
Dear Mr. F[redacted], Thank you for taking the time to contact us concerning rental agreement [redacted]. I apologize for any frustration this situation may have caused. Our records reflect a dispute was submitted on 06/21/2017 and completed on 06/22/2017. Our Research Department was...
able to locate a discrepancy in the transponder records associated with this vehicle. The transponder has been disassociated with the vehicle to prevent further errors. At this time, the account has been adjusted in full and a full refund, $27.13, is in the process of being transmitted to your financial institution. You will receive no further toll charges related to this rental. We appreciate the feedback you have provided as we are working on continuously improving our customer service experience. Please let me know if there is anything further that I can assist with and I hope that we have addressed your concerns. Thank you for contacting Budget Truck PlatePass®. Michelle D. | Supervisor Budget Truck PlatePass® Phone: ###-###-#### | Fax: ###-###-####[redacted] | [redacted]
The citation received by Mr. [redacted] is a lawful citation issued by the City of Tampa, Florida, and American Traffic Solutions has no jurisdiction nor authority to grant Mr. [redacted] request to dismiss. Should Mr. [redacted] believe the citation was issued in error or issued unlawfully, he has the...
opportunity to request a hearing through the City of Tampa where he can present his case to a Local Hearing Officer. This right is provided to him pursuant to Florida Statute 316.0083, and the steps to do so are outlined on the citation that he received. The request for hearing must be postmarked prior to his due date, which is currently scheduled for 7/7/17. Also listed on the citation are the steps required for Mr. [redacted] to view the video of the violation, where the City of Tampa determined that a vehicle registered to him indeed unlawfully ran the red light at the corner of EB W Gandy Blvd @ S Westshore Blvd on 4/16/2017 at approximately 11:49AM at 19mph, making a right hand turn without coming to a complete stop. It is my recommendation that Mr. [redacted] view the video prior to again suggesting or implying the vehicle registered to him came to a stop at any point prior to entering the intersection.Respectfully, Brad J. J[redacted] | Director of Service DeliveryAmerican Traffic Solutions Inc.™[redacted] * [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear J[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our...
refund department to remove the full balance in the amount of $614.99. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] (877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |